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What (not) to say to renters during a property tour

These 10 conversational do's and don’ts will you keep the conversation moving toward a signing. Here's what (not) to say to renters during a property tour.

10 / 15 / 25

Need Efficient Leasing Solutions?

Technology offers several benefits that make it a mainstay in the multifamily leasing process. Today, we will check out solutions that add efficiency and convenience to your daily processes. Automated communication Automation is an essential part of an efficient leasing workflow. Automation means less hands-on time for staff, especially during redundant and menial tasks like […]

09 / 01 / 21

Let’s chat

Property management chatbots have been a hot topic lately, especially for multifamily rentals. A chatbot can meet renters’ increasing demands for digital communication and capture more leasing opportunities, but only if it’s used wisely. First, we’ll talk about why you should consider “hiring” a chatbot if you don’t have one on staff already. Then, we’ll […]

04 / 08 / 21

And Action!

As leasing technology and the customer journey has evolved, so has the role of the leasing agent. Also called leasing consultants or leasing specialists, these are the people who help walk prospects through the process of becoming residents … a path that’s become increasingly virtual. Even before the COVID-19 pandemic, renters were doing most of […]

02 / 05 / 21

Reputation Management

In the age of online everything, it takes a lot more than a good website to stay on top. Ratings and reviews are the new “word of mouth” for multifamily properties, so it’s critical to proactively monitor and protect your online reputation. Here are five reputation management strategies to make sure your communities get the […]

09 / 17 / 20

5 Happy Moments

Want better ratings and reviews for your properties? Take the advice of award-winning marketing expert Drew Davis and create moments of inspiration (MOI) for your renters. “If we want better ROI, we need to focus on MOI,” said Davis. “Meaningful micromoments define your experience, differentiate your service and truly build your brand.” In episode 5 […]

08 / 14 / 20

Lease Performance Now

It’s hard to imagine entering August with the COVID-19 pandemic still causing mass disruption throughout the commercial real estate industry. While there are varying degrees of guidelines and protocols for reopening buildings, the general consensus is that a large percentage of tenants needed help to navigate these times. Whether it was in the form of […]

08 / 08 / 20

Increase Tour ROI

Sure, you’re booking more tours. But are you converting them? Here are six steps you can take every time a tour is booked that will help you get the lease. Customize your confirmation As soon as a prospective resident makes an appointment, you should send out a confirmation that includes all the necessary information (e.g. […]

07 / 14 / 20

Streamline Leasing

Are you looking for a more efficient way to convert quality prospects into satisfied residents? Streamline the leasing process through integration and automation. Software Integration Switching between independent leasing, management, and accounting programs ensures that your data will be incomplete or pocked with errors. At best, there is a lot of redundant data entry. Each […]

11 / 21 / 19

Intentional Retention

As a property management software provider with tons of solutions at hand, we’re proud to say that there are few property issues that technology can’t address. While tech is a terrific way to enhance the renter experience, zeros and ones have their limits. Some important components of community building require the human touch. Your ability […]

08 / 12 / 19

Drive Revenue

Permitting pets on your premises comes with its fair share of challenges. But with the right tools, permitting pets can also help to drive revenue by attracting renters and promoting resident retention! The tips below can help you create a pet-friendly property that adds value to the renter experience. Start with the basics—welcome pets! According […]

08 / 05 / 19

AptCon Recap

Are you practicing the most efficient and effective management strategies? Implementing technology at every point in the leads-to-leases process can help you optimize your approach. During the 2019 SVN Rock Advisors Apartment Conference (AptCon) in downtown Toronto, Peter Altobelli, vice president and general manager, sales at Yardi Canada, presented on the impact of new technology […]

07 / 11 / 19

Renters appreciating smart least renewal techniques

Lease Renewals

Wouldn’t it be fantastic if your residents signed lease renewals months in advance? Wouldn’t it be even better if they signed a multi-year lease? When you know that good residents are staying in place, you can save time and money. Cut costs on searching for new tenants and turning units. Save time on tours, interviews, […]

03 / 11 / 19

Get More Signed Leases

Leases are the backbone of your business. Getting them quickly signed leads to fewer vacancies, more revenue, and happier stakeholders. But to get there, you must convert your prospects. These six tips will help you get the signatures that you need with less waiting. Close the deal in prospects’ minds. Getting a lease signed begins […]

02 / 14 / 19

Easy Virtual Leasing

There are several reasons why a client may not be able to tour the property in person. Our increasingly mobile and digital industry makes remote tours an excellent alternative, yet it also requires that agents are ready to sell to a client, sight unseen. The six tips below can make selling to remote clients easier […]

06 / 13 / 18