To effectively serve their communities while navigating a growing portfolio, senior living organizations need support. For many, implementing integrated senior living management software is key. Meet Anthology Senior Living, CA Venture’s senior living platform that develops, acquires and operates 34 senior housing communities across the United States. Their portfolio includes independent living, assisted living and memory care with uniquely designed communities that provide residents with meaningful hospitality and care. Kim Smart As they grew and expanded their community footprint, Anthology needed the right software solution — a single connected system built for the unique needs of senior living providers. They welcomed the Yardi Senior Living Suite. To dive deeper into the importance of utilizing a single connected solution, we sat down with Kim Smart, director of systems and support at Anthology. Smart discussed the organization’s journey to now operating 34 communities, explaining the role the Yardi Senior Living Suite has played in driving Anthology’s success. Here’s a highlight: The Challenge: Navigating a Growing Portfolio With a range of communities to serve and rapid expansions underway, Anthology Senior Living needed a solution that did it all. They searched for senior living software that combined resident care, marketing, sales, finance and more on a single platform. To fulfill the needs of their many communities, Anthology chose a single connected solution they knew they could trust — The Yardi Senior Living Suite. The Solution: Yardi Senior Living Suite The Yardi Senior Living Suite is powered by a secure cloud-hosted database and unites property management, finance, marketing, resident care and more on a single connected solution. The Story: Single Connected Success, Efficiencies Gained & Unparalleled Support With extensive experience in systems analysis, Director of Systems and Support Kim Smart knew the value of interconnected tools. Whether it be...
NAA Grants
For Multifamily Innovation in Diversity + Inclusion
This is the final week to submit applications for The National Apartment Association (NAA) Innovation in Diversity Grant (IDI). The program aims to advance diversity and inclusion in the rental housing industry through impactful education and hiring practices. NAA seeks to “inspire the next generation and strengthen those whom we work and exist to serve.” To do so, NAA has designated $25,000 per fiscal year towards the IDI grant. NAA member associations, property management firms, supplier partners and related organizations are eligible to apply. Creating a more equitable multifamily industry To qualify, participants are encouraged to align their program objectives with the ideals of the NAA Diversity and Inclusion Vision Statement. Additionally, the proposals must reflect the NAA’s dedication to an inclusive and supportive workforce environment that is rich in diversity. Applicants must propose innovative ideas that will result in meaningful contributions to the multifamily industry. NAA supports projects that fall into three main categories: Education Programs should demonstrate methods to improve diversity, inclusion and awareness within the applicant’s organization. Leadership Programs should enhance the presence of diversity among leadership and boards within their organizations. Such programs may create specialized training tracks for marginalized groups. D&I Projects Programs should bolster the presence of underrepresented groups at all levels in the industry. Opportunities may include but are not limited to scholarships and innovative steps towards more equitable hiring practices. Selecting finalists Applications will be received by the NAA Diversity and Inclusion Committee. Evaluators analyze each applicant’s potential for measurable outcomes, detailed budget, program timeline and support of NAA’s Diversity & Inclusion vision. Home Depot Pro: supporting diversity and inclusion in multifamily housing Home Depot Pro is a proud sponsor of the IDI Grant. The world’s largest home improvement retailer released a statement, stating, “We are...
Back to the Office
With Yardi Corom
Have you ever heard the phrase, “practice what you preach?” It’s a call for practiced values to align with value statements. At Yardi, we’re in the business of creating software solutions that are so robust and user friendly that even we would use them—and we do. Our latest release, Yardi Corom, makes lease management efficient, simple and transparent. We’ve implemented Corom at home to navigate back-to-office protocols. You Meet Corom Corom is a workplace management solution for commercial occupiers. The Corom suite simplifies end-to-end corporate real estate organization such as lease management, occupancy tracking and desk hoteling for flexible workplaces. Discover additional powerful features in Corom. The platform is scalable to any size business and the needs of any corporate occupier. We are using Corom for back-to-office protocols in our 20 U.S. offices. Yardi implements Corom for desk hoteling In July, Yardi offices began to reopen on a rolling schedule. To enhance safety and convenience, employees are able to make workspace reservations through Corom. The platform serves as an internal occupancy tracking and desk hoteling system for offices that are reopening at partial capacity. Currently, settings in Corom ensure that offices operate at no more than 25% seating capacity. This permits ample space between active desks during occupancy. The scheduling system also permits time for cleaning desks and equipment between uses. Corom lets workers customize their work experience Customization options within Corom permit commercial providers to promote greater occupant satisfaction. At Yardi, each workspace includes two monitors, a mouse, keyboard, phone, and one of two docking station styles. Employees can select the docking station that they need when they’re making the reservation. Employees bring their laptop and headset or request a loaner set. Employees can even reserve the desks that they used before office...
Tech for Security + Efficiency
Executive Briefing, Canada
Do you want to streamline payables and purchasing, expedite approvals and eliminate paper? It’s not too good to be true. You can with a robust cloud-based procurement solution. Your industry peers are already experiencing success, and it’s simpler than you think. The recent Yardi Executive Briefing offered multifamily property specialists an inside look at the power of modern procurement software. Peter Altobelli, VP and general manager, Yardi Canada facilitated the session, “The New Age of Canadian Residential Real Estate” with clients Christine Williams, VP, national operations and administration at QuadReal Property Group and Brian Turpin, CIO of Greenwin Corp. Early tech adaption resulted in efficiency and agility Both QuadReal and Greenwin embraced technology long before the pandemic began. The organizations actively sought solutions that promoted efficiency, accuracy and sustainable growth. Williams laughed, “QuadReal is still fairly young but from the beginning, we embraced the digital workflow and got rid of our paper trail.” Turpin added, “Proptech is exploding with different technology. Everything is paperless and more efficient. I joke that even the light switches are under my domain because everything is connected to the internet.” Technology isn’t decorative. For both organizations, technology is a core part of the business that enables greater efficiency, transparency and collaboration. By embracing technology, their teams were better prepared to shift to remote work environments and online services. When many offices closed or reduced operating hours during the pandemic, QuadReal seamlessly achieved business continuity with Yardi Procure to Pay, automated vendor management, automated procurement (including a comprehensive marketplace), electronic invoice processing and outsourced vendor payments. “Yardi Procure to Pay offers us a better way to keep track of invoices and keep us on time with our payments to vendors,” said Williams. “The Yardi Payscan, community-initiated purchase orders and approval workflows were matched to internal authority levels. Centralized invoice processing teams would receive the digital invoices and match them to the purchase orders with a few added tolerances. They would then be en route for payment approval and vendors could be quickly paid with Yardi Bill Pay.” Greenwin, which had already adopted Procure to Pay, continued operations as usual. The automation of the entire procurement life cycle was driven by benefits seen in streamlining resident transactions. “The key piece is document management,” explained Turpin. “In tech, a lot of things we do don’t have a visible impact. But when you’re tearing down unused filing cabinets and renovating rooms to add desks, it’s a visible way to see how tech benefits the company.” Buy-in and adoption made easier Adoption is around 95% at Greenwin. For buy-in, Turpin and his team positioned technology as an empowerment for success. “Yardi created a custom onboarding video for us that we send to vendors,” he said. “They see that they don’t have to mail anything. We empower our suppliers to upload their invoices to VendorCafe, to see statements and automate their process. It has a trickle-down effect.” Yardi Marketplace, an online procurement platform, was perhaps one of the easiest buy-ins for Greenwin. The intuitive platform already fit into users’ daily lifestyle. “It’s a great example of the consumer world integrating with the enterprise world. Most people shop online and we can leverage that. From a user perspective, there was great adoption because it streamlines, prepopulates fields and automates processes,” explains Turpin. Williams agreed, “Our team shops on Marketplace. The PO goes through its workflow. It’s approved, all the coding is in there and the payment is out of the door. Our team can even create a list of favourites, so their most popular products are easy to find. They’ve learnt to love the simplicity.” Improved security through portal-based transactions Secure online portals help to decrease risk to clients and vendors. In the past, vendors sent invoices via email or the postal service. This resulted in a greater risk of phishing scams, lost postal mail and delays, as well as cheque...
Streamline Unit Turns
Improve Your Maintenance IQ
Want to improve your net operating income (NOI)? Consider your turn process. Whenever a unit is unoccupied, you’re missing out on income. Vacancies during the turn process are no exception. By decreasing the time that it takes to turn a unit, you can maximize your income and support better NOI. Below are a few practical tips to help you expedite turns, save time and money. Expedite services with cloud-based, integrated property management software. Y Problem: You’re currently managing turns on paper, spreadsheets or client-server applications. This means a lot of manual data entry, printing, slower communication and wasted time. All of those delays result in a longer timespan to complete work orders and get new residents into units. Solution: Reduced turn time starts in the leasing office. Gain full visibility into your site with cloud-based property management software that integrates with your maintenance and procurement solutions. This powerful combination automates processes from the second that your resident gives notice. Automation and integration can help you reduce vacancy days and increase net rental income. Help techs save time and money with mobile-ready software. Problem: Your techs waste a lot of time trekking back and forth between the leasing office, stockroom and units. Their progress on work orders is a mystery throughout the day, and it’s difficult to determine where you can find greater efficiencies during turns. Solution: Fewer trips to the leasing office, stockroom and store mean more time saved. A mobile maintenance app empowers techs to connect to the cloud, log work order progress, completion and images while on the go. Transparency into the turn process allows you to identify where additional training or greater efficiencies may be helpful. A customized online catalog takes the errors and guesswork out of procurement. Problem: Maintenance techs rely on outdated techniques to log the products needed to complete work orders. As a result, they sometimes request the wrong parts or incorrect quantities. Trips to local stores deduct time from working on units. To further complicate the process, prices and availability vary by location. Solution: Curate an online catalog of common products needed at your property. This makes it fast and easy for maintenance techs to submit requests for the correct product. You can also streamline orders to ensure they get the best deal with the approved supplier each time. Using a mobile app, techs can then submit requests for required materials using the curated list. They can immediately log what they need while in the unit rather than waiting until they get back to the office. A live list displays the correct product type and quality, resulting in fewer errors, more consistent pricing and more time saved. Backordered item? Techs can automatically log the information to keep the front office and residents up-to-date. When the techs get the right products in a timely manner, you can turn your units faster. Simplify approvals while maintaining control of the budget. Problem: It’s a struggle to control spend while maintaining a quick approvals process. Solution: Enhance policy compliance with pre-approved products. Managers can then quickly approve orders with greater confidence using a mobile procurement app. There is no need to make frequent trips to the office, sign paper checks, or delay orders with paper processing. Join a free webinar to learn how you can speed up turns and reduce...
Gain Resident Feedback
With RENTCafé Senior Living
A recent article by McKnight’s Senior Living relayed the findings from an interesting Activated Insights report. Surveying 63,807 senior living residents and family members, the report revealed the consequences that arise when operators fail to check the pulse of their communities. And to effectively stay in tune with their communities, operators need to collect resident feedback — meaning residents need a secure way to communicate their wants and needs. Blind spots for senior living operators According to the report, senior living operators often miss the mark when it comes to measuring resident experience. And as communities reopen after pandemic closures, measuring resident satisfaction is more important than ever. Here’s what Activated Insights found: In communities with a lower net promoter score, the data shows that word-of-mouth referrals are low — and resident move-outs due to dissatisfaction are high. Net promoter scores, a measure of “customer” satisfaction, largely affect a consumer’s perception of an entire brand, according to Activated Insights. For senior living operators, a low net promoter score can negatively impact how prospects view their communities. The report revealed that blind spots are costing senior living organizations up to $225,000 of earnings, or $2.8 million of value per community. “With 2021 average net promoter scores for seniors housing averaging a negative eight — on par with CVS / Cigna / Comcast customer experiences — CEOs are missing the data to forecast profitability,” relayed McKnight’s Senior Living. While some organizations do check the pulse of their communities to ensure they’re on the right track, for those that don’t, these challenges may be unavoidable. What can they do? Activated Insights suggests establishing customer engagement scores by surveying residents and family members in real time. This means senior living providers need the right channel and a secure, seamless method for collecting feedback. Gain feedback through a secure online portal Yardi RENTCafé Senior Living is a secure online portal that helps families stay connected. A primary benefit? A survey feature that allows residents and families to submit feedback whenever, wherever. By offering residents a way to provide confidential feedback, senior living providers access crucial information at the click of a button. This creates the ability to measure resident satisfaction, prevent move-outs and manage their community’s reputation. In essence, RENTCafé Senior Living helps providers turn feedback into actions — and improve operations across the board. Curious about the portal’s other key features? Here are four additional benefits of RENTCafé Senior Living: Keep families informed with health data, such as medications and vitals, available in real time from Yardi EHRAllow residents and families to electronically sign and manage documents, review financial statements, make bill payments and submit maintenance requestsMake announcements, post comments on a bulletin board and exchange secure messages right from the portalCreate a calendar of activities where residents can sign up and their loved ones can see they’ve attended As the pandemic has largely affected senior living communities, it’s imperative for providers to check in with their residents. With a secure online portal — one equipped with a convenient survey feature — providers never miss the chance. To learn more about RENTCafé Senior Living, connect with...
Leading the Market
Westcorp Talks Strategy
For more than 35 years, Westcorp Property Management Inc. has focused on spaces and places that bring out the best in people. It creates, invests in and manages residential, commercial, hotel and mixed use properties. The company is based in Canada and has properties both in Canada and the U.S. It’s no surprise that a portfolio of this size and diversity relies on technology to help its prospects, tenants and team be successful. Recently we had the chance to speak with Uryelle Dimailig, Marketing Manager at Westcorp, about some of the tools and strategies the company uses to support its residential properties. Keep reading to find out what makes a strong marketing and leasing strategy, how to get the most out of it and who else can benefit from these tactics. If you are currently advocating for any kind of marketing technology at your property management business, this interview is a must-read! What elements are critical to a strong marketing and leasing strategy for residential properties? Digital marketing is important. You have to keep up with how consumer search behaviour is changing. Five years ago, we could put everything on the ILS and get leads that converted. Now, it’s much more competitive and your apartment listings don’t get much exposure on ILSs unless you pay to promote your listings on them. An opportunity that is often misunderstood is that those ILS dollars can be the same investment as a PPC campaign. We’ve found that building a digital leasing presence through property websites, SEO and social media brings in more leads. For us, a RENTCafé website is an essential marketing and leasing tool. Because it’s integrated with our Yardi Voyager database, our website can show renters accurate availability, current rates, floor plans, and all the...
#APTeamsDay
Celebrating Onsite Teams
We are excited to celebrate the second annual Apartment Onsite Teams Day on Wednesday, July 14! This day has been designated by the National Apartment Association to applaud onsite property teams across the country for their daily contributions to resident happiness and industry success. Extending our gratitude Onsite team members keep apartment communities together. In many instances, they have guided, led, and sacrificed for the sake of their teams throughout the pandemic. On this day, we want to express our thanks to onsite team members for all they do for residents, guests and teammates. They have been our first-responders and essential workers during this challenging time, allowing for continued success and safety through it all. On this #APTeamsDay, Yardi wants to recognize the difficult conditions that onsite team members across the country have faced over the past year and thank them for their continuous hard work and dedication. How to celebrate #APTeamsDay Apartment Onsite Teams Day celebrates team members such as leasing agents, maintenance staff, administrative assistants, concierges, landscaping teams and more. One way to express your gratitude is to recognize the work these team members do daily and thank them for being onsite during a global pandemic. Our onsite team members have had to go above and beyond to adapt to new conditions, while risking their own safety to prioritize that of their residents. Honor leasing agents by thanking them for being the face of the property and quickly pivoting to create new, safe customer experiences for renters. Thank your maintenance staff for working tirelessly over the last 16 months while people were home more than ever before. If you have the ability and budget, you might think about treating team members to a coffee or lunch. In one example from last year,...
Will Telehealth Be
The New Normal
Before the pandemic, telemedicine – defined by the American Academy of Family Physicians as the use of technology to deliver care from a distance, with telehealth comprising the technology and services providing that distance care – reached only about 4% of the patient population. With distancing mandates and stay-at-home orders in place in April 2020, the practice accounted for more than 43% of primary care visits, up from less than 1% two months prior, according to the U.S. Department of Health and Human Services. In March 2020, less than 20% of the population had experienced a telehealth appointment; about 61% had a year later. Sustaining patient care While telehealth doesn’t apply to procedures such as biopsies, lab tests or vaccine injections, its use of mobile devices, live audio and video, and smart digital tools enables follow-up visits, medication instructions and consultations in areas ranging from diabetes and dermatology to mental health. “We are not using technology to replace the doctor-patient relationship. We’re using technology to supplement and support that relationship,” says Deidre Keeves, director of connected health for UCLA Health in Los Angeles. Ada Stewart spoke to telehealth’s benefits for her family medical practice in Columbia, S.C, during the pandemic. “People were able to receive access to healthcare. We were able to reach out to our patients who were afraid to come into the office to be seen. It really afforded that opportunity to still take care of our patients and do so in a safe way,” she told HealthDay News. So will telehealth – which by one estimate could account for more than $100 billion of U.S. healthcare spend by 2023 –maintain a central role in medical care delivery? Or, absent the pandemic’s extraordinary circumstances, could it fall into relative obscurity? Could turn...
Changemakers Series
Meet Doug Leidig
To earn a spot in this year’s Changemakers class, you have to be a special type of leader. It takes a natural catalyst for change — and someone who’s an exceptional visionary in the senior living industry. That describes Doug Leidig, president and CEO of Asbury Communities. Since joining the Maryland-based nonprofit over 20 years ago, Doug has dedicated himself to enhancing the lives of seniors. And since becoming president and CEO in 2015, he’s implemented fresh ideas to transform Asbury into a diversified aging services organization. His drive and innovation earned him the Changemaker title for 2021. Brought to you by Yardi and Senior Housing News (SHN), interviews are conducted with Changemakers like Doug. This gives you an inside look at their path to leadership, plus a chance to access their advice and expertise. In the below excerpt from Doug’s SHN interview, you’ll learn how he’s creating a lucrative future for Asbury Communities. Doug also talks about how he’s pushed through obstacles in the face of change. Can you walk me through the evolution from a CCRC provider to more of an aging services model? Was it strategic or did it come together piece by piece as you diversified the company? It’s been purposeful, but it’s taken us about three or four years. I had been convinced for quite some time that standalone senior living CCRC businesses are at risk. Maybe not tomorrow or five years from now, but moving down the line, I think there are risks. We all know that we have to change our offerings on our campuses, especially to meet the next generation’s demands. I also knew that 98% of our revenue comes from CCRCs, from the resident rates, so you have to think, “How do I...
Energy Innovators
Earn Awards Spotlight
Even as pandemic-driven lockdowns and stay-at-home mandates curtailed energy consumption in 2020, organizations in all types of industries remained focused on impactful conservation initiatives. Here’s a look at some of the companies that joined Yardi in receiving a 2021 ENERGY STAR® Partner of the Year Sustained Excellence Award, the highest honor bestowed by the U.S. Environmental Protection Agency and the U.S. Department of Energy for initiatives that reduce energy consumption and mitigate climate change. BENTALLGREENOAK. Along with achieving ENERGY STAR certification for 81 properties, the Seattle-based global real estate investor continued benchmarking its assets’ sustainability performance against internal best practices and peers. BentallGreenOak also used ENERGY STAR metrics to measure the success of its energy efficiency strategies. FOOD LION INC. The Salisbury, N.C.-based retail grocery store chain expanded its LED lighting retrofit program to 32 stores, saving more than 9.2 billion BTUs annually. It also earned ENERGY STAR certification for 919 stores, which encompass 89% of its portfolio. HEXION INC. The Columbus, Ohio, producer of thermosetting resins, coatings, adhesives and specialty resins executed 52 energy projects that produced $2 million in savings. It also conducted treasure hunts at 23 sites that identified 131 potential projects. The Columbus, Ohio, company’s energy management program has reduced energy intensity by 28% and saved $14 million in costs since 2014. INTERTAPE POLYMERGROUP INC. The Sarasota, Fla., manufacturer of paper and packaging products achieved a 6.8% reduction in energy intensity over 2019, part of energy savings equivalent to $6.4 million since 2009. The company also participated in several ENERGY STAR certification, Challenge for Industry and Find the Treasure activities. MERCK & CO. INC. The pharmaceutical and healthcare company issued a letter of intent to purchase 60 MW of solar energy, matching the amount purchased in 2019. The Kenilworth, N.J.-based...
BI for Senior Living
Webinar Recap
What are the benefits of business intelligence in senior living? How can providers, investors and other leaders choose the right BI solution? These questions were answered in a recent webinar with Yardi and McKnight’s Senior Living — Differentiators in Business Intelligence Technology. The June webinar gathered Yardi clients Trey Allen of Dominion Senior Living and Michael Bowles of Dial Senior Living, with discussions led by Yardi Marketing Campaigns Specialist Rochelle Throckmorton. The panel also featured Yardi Associate Technical Account Manager Chris Golden. The panel started with an in-depth look at business intelligence, moving into the tools and tips needed to select an effective BI solution. Attendees then heard insights from Allen and Bowles, who explained the challenges their communities faced before adopting BI tools. They continued by sharing their firsthand experience implementing Yardi Senior IQ — a single connected BI solution — describing how it’s transformed their operations for the better. Here’s a highlight: Throckmorton: How does Senior IQ help you and your team? Allen: Yardi Senior IQ has been very helpful to our team here at Dominion Senior Living, mainly in the way of convenience. A lot of business intelligence information can be arranged on a single screen — from community management information to marketing or EHR — and the financial information, too. We no longer have to pull 8 different reports. Rent roll, trial balance, trend activity and incident reports — it can all be arranged on one dashboard. Plus it has graphs, tables and comparisons. It’s very helpful and expedient. Throckmorton: How much time is saved when using business intelligence tools? Allen: The time saving is in the convenience. Our community management and financial team members were having to run 8 different reports each month, all to see the same...
Changemakers Series
Recognizes Torsten Hirche
How can you transform the senior housing sector? For Torsten Hirche, president and CEO of Transforming Age, it’s accomplished by forming new partnerships, offering diverse services and building quality communities. Given his creative approach to senior living, Torsten has been recognized as a 2021 Changemaker through the Yardi-sponsored interview series with Senior Housing News (SHN). In leading Transforming Age, a Seattle-based organization that now serves 55 communities, Torsten has learned the ins and outs of leadership, strategy and more. In his Changemaker interview, Torsten explains how he navigates the social, technological and economic changes facing the industry. He also gives an inside look at how he’s helping Transforming Age stay ahead of the curve. Check out this excerpt: What are one or two of the changes that you are most proud of leading at Transforming Age or in the senior living industry at large? First and foremost is the team. It’s been a hell of a ride and the team has stretched, grown, risen to the task and always showed up. I’m proud of them. That includes both legacy team members and the team members we’ve added. The people we serve have gone through a lot of changes with us. Open communication played a major role in our success there. Change is hard for the people we serve, especially when it occurs at high velocity. The repositioning of Parkshore is a change I am proud of. Parkshore is one of our flagship communities, but it was a diamond in the rough. It needed a lot of attention and the residents were extremely accommodating, even at the rapid pace we were moving. We communicated, created a dialogue together and walked through the changes so everyone was on the same page. Our governance model also underwent...
Single Connected Solution
Senior Living Benefits
As COVID-19 continues to affect senior living communities, providers are challenged with finding solutions to meet the needs of residents, families and staff. Mainly, the pandemic’s restrictions on normal operations leave senior living providers in need of new systems and strategies. So which solutions are important, now more than ever? For senior living providers and other healthcare leaders, implementing a software solution may have the greatest impact. According to Ziegler’s research, the pandemic is one factor that’s accelerated the adoption of tech-enabled solutions across the healthcare industry — like never before. The research reveals the considerable benefits of utilizing software tools as the world changes. With that, incorporating an effective software solution is key for senior living providers in streamlining operations, increasing resident satisfaction, delivering quality care and the list goes on. Choosing a single connected solution Not just any software solution is beneficial. To meet the needs of their communities — especially as the pandemic shifts — providers need a full suite of tools that are mobile, intuitive and efficient. Ziegler’s white paper notes the importance of choosing a single connected solution to stay ahead of the curve. Describing the ever-changing effects of COVID-19 and other factors, they explain that “providers need a full suite of patient access solutions and virtual care functionality, as well as further tech-enabled automation of workflows.” For senior living operators, this means having tech-enabled tools in place to benefit residents, families, care staff and leaders — tools that unite on a single platform. That’s where the Yardi Senior Living Suite comes in. As a single connected solution that eliminates the gap between senior living property management and clinical services, the Senior Living Suite gives providers everything they need to manage their communities. The key differentiator? The union of property management, finance, marketing, business intelligence and resident care on a single platform. At a glance, here are 5 ways the Senior Living Suite can make a difference: Combine property management, finance and business oversight for improved efficiency, reduced costs and responsive resident services with a comprehensive management tool, Yardi Voyager Senior HousingKeep residents and families connected through a secure online portal, RENTCafé Senior LivingMake smarter, faster decisions with actionable information for your entire portfolio through Senior IQ, a business intelligence solution for senior livingKeep health records error free, limit liability and empower staff to deliver the best resident care with Yardi EHR, a full-service electronic health record solution Attract new residents, nurture your leads and increase resident retention with RENTCafé Senior CRM, a mobile-friendly sales and marketing solution Ultimately, there’s no denying the importance of software solutions for businesses — especially those that provide interconnected tools. This holds true for the senior living industry, both through the pandemic and beyond. Still curious about how a single connected solution can transform your business and care services? Explore the Yardi Senior Living Suite and watch this video to learn...
Changemakers Series
Jill Vitale-Aussem
Ready to meet another Changemaker — a one-of-a-kind leader in senior living? Through the 2021 Changemakers series, a collaboration between Yardi and Senior Housing News (SHN), senior living leaders are recognized for their ability to invoke change and create success. With their insights captured through detailed interviews — released in batches — you gain a front row seat to hear their stories and advice. Introducing Jill Vitale-Aussem We’re excited to present another Changemaker, Jill Vitale-Aussem. In addition to being president and CEO of Christian Living Communities (CLC), Jill is the author of “Disrupting the Status Quo of Senior Living.” Talk about being an expert on driving change in the industry. From her previous work to now leading CLC, a Colorado-based organization serving over 3,000 seniors, Jill has learned to push through challenges, think outside the box and implement new strategies. In this excerpt from the SHN interview, Jill reveals the steps she’s taking to lead CLC toward a bright future. She also sheds light on her core philosophy — to recognize senior living residents as citizens who can, and should, actively contribute to creating vibrant communities. Describe a change or changes that you’ve led throughout your career in senior living, that you’re most proud of. When I started with CLC back in 2009, it was in the early stages of a huge campus redevelopment project. The community had been there for more than 30 years, and it was time to breathe life into the birthplace of the organization. The goal of this redevelopment was to bring the community together and add life plan apartment homes to the campus. This project brought together people of different socioeconomic backgrounds to create a sense of oneness and community. We also developed a resident leadership group to...
Public Transit
On the Move Again
What does the future hold for public transit – bus, light rail and subway – after the pandemic’s disruptions? Nationally, public transit ridership dropped by nearly 80% in April 2020 and remained more than 60% below 2019 levels through the rest of the year, with systems in San Francisco, Washington, D.C., Boston, Chicago, New York City, Seattle and Atlanta all losing more than half their ridership. “The fallout for public systems like transit has been nothing less than monumental,” says Government Technology, which covers information technology’s role in state and local governments. Public transit filled a vital need as COVID-19 raged, delivering workers to essential jobs at hospitals, pharmacies, grocery stores, fire and police stations and utility companies, and transporting medical patients, medicines, meals and critical supplies. Crews stepped up efforts to clean, disinfect and ventilate vehicles and facilities. Some agencies adopted new technology to better monitor system use during the pandemic and be more responsive to changing needs afterward. More recently, an infusion of federal emergency assistance has helped stabilize transit organization finances. Proposed infrastructure legislation includes several measures to expand bus routes and rail lines and convert gas and diesel vehicles to zero-emission electric vehicles. As of May, about 50% of transit riders nationwide had returned compared to pre-pandemic times, according to the American Public Transportation Assn. Roads & Bridges, a trade publication for the transportation construction and maintenance marketplace, notes that the pandemic “has elevated public awareness and appreciation for the vital role transit plays in our communities.” New challenges arise But even as the pandemic wanes in some regions, new challenges arise for public transit, which less than 6% of Americans used to commute to work before the pandemic. Work-from-home arrangements appear to be a durable trend with little or...
Senior Living News
Alzheimer's Treatment
On June 7 of this year, the U.S. Food & Drug Administration (FDA) approved the first novel therapy for Alzheimer’s disease in nearly two decades. With over 6 million Americans currently living with the disease, the approval certainly made history. Alzheimer’s today As a disease that decelerates memory and cognitive function over time, Alzheimer’s — a devastating form of dementia — has become the sixth leading cause of death in the United States. And with the disease primarily effecting older adults, including roughly 42% of assisted living residents in the U.S., the topic of treatment has long been relevant in the senior living industry. “The need for treatment is urgent,” said Patrizia Cavazzoni, M.D., director of the FDA Center for Drug Evaluation and Research. FDA approves novel therapy What exactly is the latest treatment for Alzheimer’s, and what does the approval mean? As the decision generated significant attention, the FDA announcement aimed to answer such questions. Let’s take a look: The therapy, Aduhelm (aducanumab), has been authorized to treat patients with Alzheimer’s disease using the accelerated approval pathway. Under this, the FDA approves a drug for a serious or life-threatening illness — if it may provide meaningful therapeutic benefit over existing treatments. While the treatment doesn’t cure or reverse Alzheimer’s disease, the FDA announcement emphasized that “the approval is significant in many ways.” To name a few: Aduhelm is the first novel therapy approved for Alzheimer’s since 2003It’s the first treatment directed at the underlying pathophysiology of the disease, which is the presence of amyloid beta plaques in the brainThe clinical trials were the first to show that a reduction in plaques is expected to reduce the clinical decline of Alzheimer’s For some, these findings were seen as a positive breakthrough. For others,...
Senior Living Positivity
Amidst COVID-19
The COVID-19 pandemic has been a challenging time for all of us. And for those in senior living communities, it’s been especially difficult. Despite the struggles and devastation, we’ve seen tokens of positivity, endurance and strength in the last year. Most recently, a new study by NORC at the University of Chicago revealed something remarkable: 51% of senior living communities experienced no COVID-19 deaths in 2020. We hope that the content below sheds light on this revelation, brings feelings of optimism and of course — highlights the resilience of seniors and their families. Positivity shines through in senior living Funded by the National Investment Center for Seniors Housing & Care (NIC), the NORC study examined the impact of COVID-19 on senior living communities. Examining mortality rates by property type, NIC aimed to understand how the pandemic impacted different care settings, while showing that seniors housing provides safe environments for older adults. Fortunately, the NORC study revealed quite a few positive findings. Relayed by Senior Housing News and McKnight’s Senior Living, here’s an overview of what NORC found: 51% percent of seniors housing properties studied experienced no COVID-19 deaths in 2020Roughly two-thirds of independent living (67%), assisted living (64%) and memory care (61%) communities had no COVID-19 deaths39% of skilled nursing facilities experienced no deathsThe COVID-19 mortality rate in independent living communities was comparable to that of their respective counties — suggesting that residents who live in these properties were not at higher risk by virtue of their care settingThe mortality rates in memory care and skilled nursing were higher than in other levels of care, and they were statistically equivalent to each otherSeniors housing properties continued to operate and care for their residents, while facing a range of evolving circumstances “While COVID-19 has been devastating for older adults, a majority of properties avoided any resident deaths,” said Caroline Pearson, senior vice president of healthcare strategy and lead researcher at NORC. We hope that you’ll explore the NORC study, The Impact of COVID-19 on Seniors Housing, to learn more. We’re empowered by NORC’s research and pleased to recognize the strength of older adults and their families, as well as senior living communities’ commitment to care throughout the pandemic. Check out the Yardi blog for more positive stories in senior living during...
Creating Solutions
Affordable Housing Recovery
The past year illuminated shortcomings that can no longer be ignored within the affordable housing industry. “The United States needs more than 7 million additional affordable housing units to meet the current demand. Yet the housing gap continues to widen, due to the triple-whammy of all-time high levels of unemployment, a severe lack of housing and a global pandemic,” explained executive vice president of Merchants Capital Chicago, Lee Oller. In a discussion with Multi-Housing News she continued, “We must collectively work to solve this crisis before COVID-19 adds the housing market to its growing list of victims.” As the nation approaches recovery, builders and developers tackle projects that were queued due to shutdowns, labor and supply shortages. Until supply catches up with demand, affordable housing providers can benefit from greater efficiency around the office to ease strain on staff and residents. How to achieve a more efficient leasing process One way to alleviate the burden on staff and residents is to expedite and streamline the application process. Software that combines compliance data management and leasing can simplify both processes. Select a compliance data management platform that processes applications for multiple affordable programs such as Low-Income Housing Tax Credit (LIHTC), HOME, rural development, HUD (50059) and local programs. Staff can save time if the platform also accommodates popular forms including waitlists, move-ins, annual recertifications, interim and market rate applications for combination properties. Next, streamline the workflow for front end and backend users. Applicants benefit from online leasing with a simple workflow: intuitive data collection uses applicants’ answers to provide relevant follow-up questions. Applicants use the same program to upload required documentation and submit fees. Where permitted, applicants may submit electronic signatures for a completely digital experience—no leasing office appointments or data entry necessary for office staff....
How High
Can Buildings Go?
In the early 1930s, the title of world’s tallest building was claimed three times in rapid succession – by the Bank of Manhattan, the Chrysler Building and the Empire State Building, all in New York City. Since then, the designation has changed hands many times, with Burj Khalifa in Dubai, United Arab Emirates, the current champion at 2,717 feet, followed by the 2,073-foot-tall Shanghai Tower and the Makkah Royal Clock Tower in Mecca, Saudi Arabia, which tops out at 1,971 feet. The tallest building from 2004 to 2010 – Taipei 101 in Taiwan, which Burj Khalifa usurped – now occupies the No. 10 spot. The Willis (formerly Sears) Tower in Chicago reigned for 24 years until 1998 and now sits at No. 22. And Bank of Manhattan, now known as 40 Wall Street, doesn’t even crack New York’s top 20. Although construction declined in 2020, the year still saw 106 completions of buildings 656 feet and taller, including the 1,500-foot-plus Central Park Tower and 1,400-footer One Vanderbilt, both in New York. Industry observers predict that up to 150 buildings 656 feet or taller will be completed in 2021, with between 14 and 30 being at least 984 feet tall. Will it stop? Won’t physics impose limits to the upward trend? Structural engineer William Baker doesn’t think so. The buttressed core design used for Burj Khalifa could allow structures to “conceivably go higher than the highest mountain, as long as you kept spreading a wider and wider base.” In fact, he says, “We could easily do a kilometer. We could easily do a mile. We could do at least a mile and probably quite a bit more.” The next generation of behemoths includes the partially constructed Jeddah Tower in Saudi Arabia, designed to reach 3,281...
