Shifting Perspective Oct19

Shifting Perspective

The California Assisted Living Association (CALA) 2018 Fall Conference and Trade show is set for November 5-7 at the Renaissance Palm Springs & Palm Springs Convention Center. The event theme is “Elevate,” inspired by senior living professionals continually seeking to improve clinical care while enhancing residents’ quality of life. The three-day conference focuses on several important issues facing the senior living industry, including: dementia care best practices, legal and regulatory awareness, sales and marketing strategies and leadership and staff culture. Yardi will sponsor the conference luncheon featuring Jennifer Powers, coach, mentor, trainer and author of best-selling book “Oh, Shift!,” which illustrates how making small changes can be life changing. Powers is a leading expert in helping professionals improve their confidence and competence, so they can live and work at their full potential. “What I have found is executives and leaders are the most siloed. They’re the people that have the fewest outlets for sharing their fears, their concerns, their limiting beliefs. They have to put on the face that people need to see in a leader. And what happens is that it perpetuates a low level of confidence, more fear, and something called impostor’s syndrome. It’s the condition that a person finds him or herself in where they don’t believe they’ve really earned the position they have. They feel like they’re a farce that’s soon going to be found out. That any day now, they’re going to be discovered as incompetent. And they just don’t feel like they deserve to be where they are. It’s truly and epidemic,” Powers explains. The coaching she offers provides concrete tools to make positive changes that improve effectiveness in the workplace. “What I do in the world of self-development is really have a strategic conversation built around inquiry. It helps...

Mantis Q

Drones have been increasingly popular in recent years, disrupting various industries with their aerial perspective. Until recently, the more professional models were prohibitively expensive, unless being purchased for a specific business venture. This summer saw the launch of a new drone that’s designed for the masses—Yuneec’s Mantis Q, a small, relatively powerful drone with a semi-reasonable price tag (about $500). Weighting a little over one pound, its in the sweet spot between budget drones like DJI’s Spark, and higher-end models like DJI’s Mavic Air. It holds in its 9 x 7 x 2 inch body (expanded) some of the features usually reserved for more sophisticated drones: 4K video recording, voice control, face detection, speed of up to 44 miles per hour and a lengthy 33-minute flight time. What’s more, it’s also equipped with infrared- and sonar-based stabilization and foldable arms that make it easy to shove in a backpack. The little drone has three automatic flight modes: journey mode—which flies on a straight, designated path; point of interest—which circles an assigned object; and return home—which automatically returns the drone near its takeoff area. In addition, sonar and infrared detection allow the drone to avoid obstacles and achieve stabilized flights indoors, without the aid of GPS. The face detection feature is said to recognize faces from up to 13 feet away and can take photos either through gesture control mode if the user waves their hand or through a voice command such as “Take a selfie.” Voice control can also be used to wake up the drone. We’re not sure how close one needs to be in order for the drone to hear the commands and how much environmental noise affects it. The range for video transmission is between 0.5 miles (800 meters) and 1...

Nissan Energy Solar

Some believe that solar panels require direct sunlight to work. Those same people may believe that the UK is the world’s most unsuitable place to harness the sun’s energy. Well, they are wrong. More than 880,000 people in the UK use solar panels and Nissan has taken note.   In mid-March, the car manufacturer joined the ranks of Mercedes-Benz, Renault and Tesla and launched their take on a complete home energy management system, which they named Nissan Energy Solar. For now, only UK residents can try it in their households.   This idea of utilizing the most valuable part of its electric vehicles—the batteries—after they’ve lived their first life in one of the vehicles (or have been declared terminated post some accident) is new and golden. Nissan is making a bullish push into the energy storage industry, and it does it on three fronts at once: using homes as powerhouses; off-grid power storage; electricity generator park.   The storage system Nissan proposes, the xStorage, is the result of a collaboration with Eaton Industries. The xStorage can have three power options: 3.6 kilowatts, 4.6 kW or 6kW. There are two battery options, 4.2 kW or 6kW. The average unit weighs nearly 300 pounds (135 kg).   Benefits of the system include:  Increased independence from the national grid and electricity providers  Cost reduction on your electricity bill of up to 66 percent  The ability to generate, store and manage energy for use overnight (despite cloudy weather) and charge Nissan electric vehicles.  A six-panel system costs about $5,383 including installation. Full solar and storage systems start at roughly $10,589. This solar plus electric vehicles is clearly a match made in heaven. According to CleanTechnica, about 32 percent of the electric driving respondents have also installed rooftop solar power. In addition, this type...

Admissions Automation Oct16

Admissions Automation

With senior housing occupancy at its lowest level since 2010, attracting new residents to your community can be challenging. Staff must work harder than ever to get prospects into the pipeline—but getting seniors in the door is just the first step for your sales team. They call it the sales process for good reason. Moving senior living prospects through the funnel and closing the deal requires, on average, 25 contacts—calls, emails, appointments, tours—over the course of two years. Conversion is a marathon, not a sprint. And as many salespeople will tell you: a lot can happen during those weeks and months leading up to a signed lease. Prospects can change their minds, become frustrated or disinterested, or find another community or course of care, among other things. How can sales teams mitigate prospect fallout and increase conversion? Shorten and simplify the sales cycle. One way to do that is using automation to reduce paperwork and streamline the closing process. Because when so much effort goes into the pipeline, dealing with fall through in the final stages is not only heartbreaking, but also costly to the business. That’s why 68% of best-in-class sales teams have made the switch to electronic signatures to improve the customer experience and close deals faster. In fact, companies who use automation tools like e-signatures during the admissions process are 18% more likely to shorten their sales cycles. According to an IDC white paper on bridging the document disconnect in sales, there are plenty of opportunities for companies to impact their sales process by going paperless. Here are a few ways automation in the sales process can benefit your business: Increase staff efficiency Salespeople spend more than 36% of their time on administrative tasks—and less than two thirds of their time on their core job function: completing the sale. If that’s not concerning enough, consider that 43% of office staff say they need to use several disconnected systems and often have to copy and paste or rekey information, an error-prone and time-consuming process. Employing automation, like templatized electronic leases and e-signatures, during the sales cycle not only takes the guesswork out of document generation, it eliminates the frustrating use of disparate systems that draws out the closing process. Build prospect rapport The typical senior living community receives 31 new inquiries per month. That’s a lot of prospects to keep track of week-over-week, all year long. Fostering a positive relationship with a would-be resident is critical to winning their business. Automating the capture of information as a step in the sales cycle not only ensures that personal details are collected, it guarantees they’re retained and visible to the entire sales team. Reduce errors We love office supplies as much as the next person, but those little “sign here” sticky arrows aren’t doing your community any favors. Consider that 36% of sales leaders say agreements are missing signatures or dates—or have been signed by the wrong person altogether—and another 51% say that documents are often misfiled or lost. Systematized residency agreements and e-signatures, like those found in Yardi Senior CRM, eliminate paperwork and reduce the disorganization and disarray that come along with paper records, curtailing costly mistakes and missed opportunities. Optimize customer experience 40% of front office staff say the documents they send to prospects don’t always display or print correctly, and 38% say recipients sometimes can’t even open them. Imagine a lengthy sales process involving emails and call follow-up, meetings and tours, family visits and stacks of paperwork—and all that’s left between you and closing the deal is a required signature on the lease. You’ve completed the document, crossed all the t’s and dotted the i’s, and sent it to the prospect to print and sign, only to find out that the images won’t render, and the lease cannot be inked. A deal that was all but done is now in limbo, and you’ve left your prospective resident with...

SEE International

For 44 years, Santa Barbara-based Surgical Eye Expeditions (SEE) International has been providing restorative eyesight care around the globe. The non-profit organization, founded by local ophthalmologists in 1974, relies on volunteers, grants and donors to make its important work of reducing preventable blindness possible. And as it heads toward 50 years, SEE is endeavoring to treat more patients than ever before. “There are 36 million people in the world who are blind, up to 75 percent of those are blind from preventable conditions,” said Matt Wheeler, vice president of communications for SEE. “One of the major problems is that 80 percent of these people are living in areas of the world where access to care is not available.” Cataracts, one of the leading causes of blindness, can often easily be treated – but patients must have access to qualified ophthalmologists who can perform a simple surgery. Partnering with local ophthalmologists in every region where they work, SEE volunteers made 250 trips to over 40 countries this year, and performed 40,000 sight restoring surgeries. Volunteer doctors pay for all of their own travel and housing expenses and receive no pay for their work. By 2020, SEE aims to perform 100,000 surgeries a year. In the course of the organization’s existence, volunteers have conducted 4 million eye exams and performed a half million surgeries. Other work includes training regional doctors on cataract surgery techniques, providing supplies for clinics that don’t have access to proper materials, and conducting preventative eye exams in impoverished areas. In assessing the support it has received from corporate sponsors over the years, SEE staff realized that one Santa Barbara-based company was unique in terms of longevity and generosity of support – and happened to be a close neighbor, too. “Our leadership was...

Empowering Nurses Oct12

Empowering Nurses

Dennis McCarthy, chief information officer at Florida’s SRI Management, knows that nurses are critical to providing quality care for residents. Keeping clinical staff happy means making sure they’ve got the tools they need to do their jobs as easily and efficiently as possible. That starts with ensuring they have access to the most accurate, up-to-date patient health records. “Satisfying nurses is the number one thing. You don’t want them on a separate system; once you have people on two systems you have all sorts of issues—nurses are trying to figure out which record is current and things like that. Integration to the core software is critical,” McCarthy explained. That’s why SRI, already successfully using several modules in the Yardi Senior Living Suite, adopted Yardi EHR and eMAR last July. “We just had nurses watch it in action,” said McCarthy. Once the staff got their first look, they were hooked. The team began using EHR right away to record resident incidents. Documentation was simple and everything that was logged was immediately appended to residents’ files in the database and kept as part of their permanent record. But the best part was that all the information was readily available after the fact, said Casey Polk, chief nurse and director of resident services. She finds that feature indispensable. “At my fingertips in the Yardi platform, I have easy access to what nurses wrote and charted about each incident and how it was handled. I can quickly pull up the chart and read the notes and have all the information on hand. And I love that the software also has reports on resident activity, new orders and missed medications. It allows me to follow up with my staff based on what has or hasn’t been charted that week,”...

High Energy Gathering Oct11

High Energy Gathering

The recent International Facility Management Assn. World Workplace 2018 (IFMA WW18) attracted about 4,000 real estate professionals to Charlotte, N.C., to learn about managing properties more efficiently and improving building occupants’ experience. World Workplace is the world’s largest series of facility management conferences and expositions. Yardi was a sponsor, exhibitor, and session leader at World Workplace this year. Regional director of Yardi Energy, Annette Durnack delivered a presentation titled, “The Future Is Now: Increase Your Contribution by Leveraging Artificial Intelligence for Buildings and Beyond,” which focused on AI’s ability to optimize building operations for maximum efficiency and comfort. The presentation sparked a lively Q&A exchange with the full-house audience, with many audience members seeking details on uniting multiple building automation systems to decrease maintenance and repair costs. Educational sessions at IFMA WW2018 covered topics such as sustainability, emergency preparedness, building occupant engagement, and more. “A principal theme among those at the conference was the realization that, now more than ever, knowledge is power. I was pleased to demonstrate that solutions such as Yardi Pulse provide an unprecedented degree of intelligence for facilities management,” said IFMA WW18 attendee Christy Cannon, an account executive for Yardi Energy. Brennan McReynolds of CBRE, a Yardi client, presented the firm’s new mobile app, called “360,” that combines features that employees use in their personal lives and the workplace. The app features interactive floor maps, location tracking within buildings, food ordering, meeting room reservations, and more.  The 360 app expands the wide adoption of GPS services, automated reminders, mobile food delivery, and smart scheduling tools used in personal lives to the workplace, with a few helpful additions. Another speaker, Dr. Gabor Nagy of Haworth, which specializes in optimizing the efficiency of a building’s occupants, continued the focus on building occupants. Nagy discussed the evolution of workplace collaboration, noting that companies are becoming increasingly focused on bolstering group collaboration. Some employers have reduced the physical boundaries between employees to foster collaborative work. According to Nagy, individual participation can be further encouraged by providing calm spaces away from the workstation where employees can engage in “focus work.” Reducing the physical barriers between employees is one step in creating a collaborative environment, Nagy said, but it is equally important to focus on the elements that make individuals want to share their ideas in the first place. Read about Yardi’s views of AI and its increasing role in the property management industry as discussed at the recent IREM Global Summit 2018. Learn how the Yardi Smart Energy Suite can help property managers reduce energy consumption, improve occupant comfort and meet sustainability...

40 Sustainable Cities Oct11

40 Sustainable Cities...

Nearly four decades after President Carter adventurously installed solar panels on the White House, America’s energy transition away from fossil fuels has seen only modest progress. 2007 marked the first year in history when more than half of the world’s population lived in cities, and the U.N. estimated that, by 2030, urban settings will be home to nearly two thirds of the global population. However, it was just in March 2017 that monthly electricity generation from wind and solar exceeded 10% of total U.S. electricity generation for the first time. As America’s vibrant cities grow at an unprecedented pace, so does the importance of sustainable urban planning, power generation, transport systems, water and sanitation, and waste management. We set out to gauge how U.S. cities fare in terms of sustainability, and how the commercial real estate industry has embraced green building to support these efforts. We ended up with a ranking of 40 ‘sustainably powered’ U.S. cities. Read on to see how we did it and what the results show. Methodology: Our Scores, Explained For the purpose of this study, we looked at data on U.S. cities with a 100,000 population minimum, and present the 40 that achieved top scores: Arlington, Va.; Atlanta, Ga.; Austin, Texas; Baltimore, Md.; Boston, Mass.; Boulder, Colo.; Chicago, Il.; Cleveland, Ohio; Columbus, Ohio; Dallas, Texas; Denver, Colo.; Detroit, Mich.; Durham, N.C.; Eugene, Ore.; Hayward, Calif.; Houston, Texas; Indianapolis, Ind.; Knoxville, Tenn.; Lakewood, Colo.; Lancaster, PA; Las Vegas, NV; Los Angeles, CA; Minneapolis, MN; New York, NY; Oakland, CA; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Portland, OR; Reno, NV; Richmond, VA; San Antonio, TX; San Diego, CA; San Francisco, CA; Savannah, GA; Seattle, WA; St. Louis, MO; Tucson, AZ; Washington, D.C.; Yonkers, NY. The starting point of our research was to learn how each of...

Reinventing Aluminum

Two of the world’s aluminum giants—Alcoa Corp. and Rio Tinto Aluminum—have announced a revolutionary process to make green aluminum, and we’re not talking colors here. Instead, the joint venture has come up with a new smelting method that produces oxygen instead of direct greenhouse gas emissions.  The project is called Elysis—a reference to the process at the center of aluminum smelting, the electrolysis of alumina. It will be based in Montreal and plans to make this revolutionary method commercially available by 2024. Aside from the environment friendly feature,, the technology is also expected to reduce costs by roughly 15 percent. Apple has partnered with the two companies, and the Governments of Canada and Quebec, to collectively invest a combined $147 million to future research and development. The research and development phase of the technology has spanned decades. Apple joined in 2015 when three of its engineers—Brian Lynch, Jim Yurko and Katie Sassaman—went in search of a cleaner, better way of mass producing aluminum. Aluminum, also known as solid electricity, has been mass produced the same way since 1886, having Alcoa’s founder, Charles Hall as a trail blazer. A strong electrical current is applied to alumina (refined from bauxite) which removes oxygen. In Hall’s experiments as in today’s largest smelters, there is a carbon material that burns during the process, producing greenhouse gases. The new method replaces that carbon with an advanced conducive material. Instead of carbon dioxide, it releases oxygen. This major discovery promised a huge environmental impact. To speed things up, Alcoa realized they needed a partner. Here Apple played a big role: David Tom, Maziar Brumand and Sean Camacho of Apple’s business development department introduced Rio Tinto to Alcoa. What follows that meeting is history unfolding. The future looks greener thanks to...

Energy + AI Oct09

Energy + AI

Technological advancements drive many of our most engaging industry-wide discussions. The recent Institute of Real Estate Management (IREM) 2018 Global Summit, a networking and education conference for property and asset managers, gave Yardi a high-visibility forum to showcase the connection between artificial intelligence (AI) and energy management. Matt Eggers, vice president of Yardi Energy, delivered a presentation titled “Artificial Intelligence: New Frontiers in Energy Management and Cost Reductions,” which sparked further discussion of the impact of AI. Read on to see our responses to some of the questions raised during the session. What happens to the energy data that’s collected, and how does it advance the commercial real estate industry? AI systems help identify a building’s most important performance characteristics and reveal what should be prioritized in terms of equipment and usage. The data collected “trains” AI systems to make better-informed, more sophisticated decisions that optimize a building’s energy performance and occupant comfort. The more data that’s collected, the more efficiently the energy management system (EMS) will perform, which in turn reduces carbon emissions. Increasing sustainability within our industry is among the top priorities of Yardi, and the energy data aids our research and helps us achieve that goal. How can an AI-enabled EMS add revenue streams? As renewable energy technology matures, implementation costs decrease. AI’s role in optimizing systems that draw from renewable energy sources matures as well. In 2016 alone, 19 gigawatts of new wind and solar energy capacity were installed in the U.S., according to the International Renewable Energy Agency, and the price per watt of solar energy has reduced by over 99% since the 1950s. This is good news for owners of buildings that generate their own energy because they have the opportunity to sell what they don’t use to...

Piggyback Marketing Oct09

Piggyback Marketing

In a perfect world, you’d create all of your own content. It would all go viral. You’d burst with success. All the content creation would all be completed in less than an hour per week. Unfortunately, that’s not how life works. You likely excel in real estate, not content creation. Time minimizes how much original content that you create. Sometimes you have difficulty getting readers to engage with your posts. Piggyback marketing may be able to help. Piggyback marketing describes the use of recycled, trending content on your social media feeds and blog. It allows users to borrow and benefit from the popularity of someone else’s content. Sometimes piggybacking is sharing a video, meme, or post. Other times, it’s referring to a trend within your original content. There are advantages and disadvantages to piggyback marketing. When used wisely, it can build engagement and improve the reputation of your brand. When abused, it can erode trust and water-down your brand identity. The dos and don’ts listed below will help you use viral piggybacking to your advantage. DO supplement your content with piggyback marketing.Viral piggybacking of relevant content allows you to tap into what’s already successful. There is no need to reinvent the wheel, which is great when you feel creator’s block or you’re pressed for time. DON’T rely on piggybacking. Limit how often you use others’ content to market your brand. Keep the percent of borrowed content in the single digits compared to your original content. There is no substitute for content that reflects your brand, your objectives, and the unique tastes of your audience. DO stick to content that is relevant to your brand, market, and clients’ interests. Use tools such as Buzzsumo and Scoop.It to identify relevant content. Those tools allow you to...

Congress in Session Oct08

Congress in Session

In September, Yardi reaffirmed its longstanding commitment to Australia’s property industry by supporting—for the tenth year—the highly successful Property Congress in Darwin, Australia. As Principal Sponsor, Yardi was proud to join the Property Council of Australia in hosting nearly 800 delegates from across the property industry. The attendees discussed the latest challenges, trends and opportunities facing the industry—and the future for Australia that the delegates are helping to build. The event began with celebrations. On the conference’s eve, Yardi hosted a party at Darwin’s bustling Mindil Market that featured a spectacular sunset, sumptuous food, a fire dancer, a didgeridoo player (for those who might not know, that’s a wind instrument developed by indigenous Australians) and lots of good fellowship. With the party successfully wrapped up and new connections established, it was time for the main event. This year, The Property Congress was focused on major issues driving property development and investment in Australia and globally. With established and emerging leaders in the commercial, residential, retail, industrial, development, retirement living and investment sectors in attendance, it was a unique chance to hear from a wealth of thought leaders about the fundamental issues affecting our industry now and in the future. While all guest speakers from the two-day lineup were remarkable in their own right, highlights included: Headline keynote speaker Sir John Key, a former New Zealand prime minister, who touched on a range of current topics including leadership qualities, American tax and trade policy and housing issues. Noting the high growth rate of Australian urban developments, he urged a thoughtful planning process that integrates communities and connects them with transport. He also didn’t miss the opportunity to discuss the constantly-changing Australian political landscape, commenting that by the end of his political tenure he would ask...

Promoting Awareness Oct05

Promoting Awareness

October is Domestic Violence Awareness Month, and Santa Barbara County’s Domestic Violence Solutions (DVS) has planned weekly events to bring this societal epidemic out of the shadows and into the light.   Candlelight vigils to bring attention to the prevalence of domestic violence across America are set for Lompoc (Oct. 11), Santa Maria (Oct. 18) and Santa Barbara (Oct. 25). Since its start in 1977, DVS has aimed to educate the public while creating a pathway of hope for those who experience domestic abuse firsthand. It is Santa Barbara County’s only full-service domestic violence agency, committed to ending the cycle of domestic violence through prevention and intervention services. With support from state and federal funds, grants and corporate and private donations, DVS provides the county’s only 24-hour shelter service, as well as the county’s only transitional housing program for domestic violence survivors. To fully illustrate its impact and the need for such services in Santa Barbara County, in 2017 DVS: Answered almost 5,000 calls to its 24-hour crisis and information lines Provided 4,687 safe nights to victims of domestic violence Responded to over 472 calls from law enforcement and emergency rooms at the victims’ location Participated in 244 educational and outreach events throughout the community Sheltered as many children as adult victims of domestic violence The Yardi Foundation is a longtime support of DVS’ work to help domestic violence survivors and their families get back on their feet, and educate the community at large about how to stop the pervasive cycle of violence. “We’re very grateful for the support we’ve gotten from Yardi. They’re a wonderful Santa Barbara company and we truly appreciate their contributions,” said DVS executive director Jan Campbell, the former chief philanthropic officer of the Santa Barbara Foundation. Campbell, who took...

Reimagining Investment Oct05

Reimagining Investment...

Editor’s note: The following post was written for real estate and investment professionals in Asia by Bernie Devine, Regional Director (Asia) for Yardi. With 30+ years’ experience dedicated to real estate and technology, Bernie is a leader in digital transformation in real estate and using data to create a more competitive and collaborative environment. He supports real estate clients with Retail, Commercial, Industrial, Residential and Mixed Use assets, helping them to grow their operations, create efficiencies, and gain better insight into their business. His expertise includes asset and investment management, private equity, operations improvement, program and project management, finance, technology implementation and compliance. Currently responsible for the growth of Yardi Systems in Asia, Bernie lives in Hong Kong and is a qualified accountant and economist. He has published over 60 articles and has extensive public speaking experience. I’ve recently seen a lot of discussion around the tokenisation of real estate investments. Some has been sensible, but some has missed a few key points. Two key challenges of the real estate market for the last 400 years when compared to other investment asset classes are the slow pace of transactions (it takes a long time for ownership to be transferred) and liquidity (the purchase price is so large that only a limited market of buyers exists). There have been many innovations over the years (Such as private equity funds and REITS) that have sought to address these issues, but the proptech community now thinks it may have a better solution. Tokenisation of real estate investments is about changing the way ownership of an asset is represented. It’s proposed that this change in ownership model will open up how the purchase of the asset is funded and how ownership is transferred. Basically, if ownership can be...

Redefining Aging Oct04

Redefining Aging

The LeadingAge Annual Meeting and EXPO is set to take place October 28-31 in Philadelphia at the Pennsylvania Convention Center. With 4,500 attendees expected and over 150 educational sessions offered, it will be a bustling few days filled with networking and new ideas. The conference schedule also features thought-provoking speakers, including renowned photographer Annie Leibovitz, who seeks to capture the beauty of aging. Her talk is called the “Inspire keynote,” and as the first woman to hold an exhibition at Washington’s National Portrait Gallery and an exhibitor at the Smithsonian National Portrait Gallery, Annie Leibovitz has inspired many throughout her nearly-fifty-year career. She’s photographed hundreds of world-famous faces and is an expert at capturing not only a beautiful image, but her subject’s story as well. It’s why Ms. Leibovitz has become so renowned for her stunning portraits: they depict a lifetime of experiences, without any negative perceptions of aging—a rare thing in a society with narrowly defined beauty norms. To some, growing older comes with a stigma. Instead of appreciating each wrinkle as a sign of a life well lived, lines are fretted over, gray hair is dyed. To challenge the perceptions of aging, conference attendees will be encouraged to contemplate and redefine what it means to grow old with appreciation, grace and dignity. The event EXPO, the largest in the senior living industry, will close out the conference. In addition to exhibiting the latest goods and services, the EXPO features a special exhibit to demonstrate a day in the life of a future resident. Attendees will experience various resident scenarios—like living with dementia—via an immersive virtual reality simulation to inspire innovation and creativity. LeadingAge Annual Meeting attendees can schedule time to meet with the Yardi senior living team to learn more about its...

YASC Asia 2018 Oct03

YASC Asia 2018

Each year, the Yardi Advanced Solutions Conference (YASC) returns to Singapore, bringing together real estate management professionals from North and South East Asia for the opportunity to network, learn, and have fun. Join us on October 16 at our new venue – the Grand Hyatt Hotel, located in the heart of Singapore’s bustling shopping and entertainment district. YASC Asia 2018 will be bigger and better than last year! The one-day conference will offer expanded learning and networking opportunities for our clients with property portfolios across Asia. With more than 200 guests expected, this year’s conference boasts over 30 in-depth courses, 50 Yardi experts, six new products, and a post-conference networking hour to mix and mingle with your industry peers. Will we see you there? As one past YASC attendee shared: “Entertaining and informative. Very useful, relevant and practical classes, providing me with the support I need for my role – and knowledge about future innovations and developments.” What to expect at YASC Asia 2018: Yardi Events App A new addition to YASC Asia, the Yardi Events app is a mobile-friendly way to access all conference information, including classes, Lab hours, venue maps, in-app messaging and more. The Yardi Events app is available for download at the Google Play Store and Apple App Store. A browser-based version, synced to the mobile app, will also be available, so attendees can access all these features from their desktop. User log-in details have been emailed to all registered YASC attendees. Have questions? Email our team at yasc@yardi.com.   Hands-On Help in the Lab Open throughout YASC, the Lab is your one-stop-shop for assistance from Yardi staff. Whether it’s a new product you’d like to demo, a scenario with your current software that you’d like to resolve, or anything else on your mind, come to the Lab...

Artificial Intelligence Gets Real

Artificial intelligence and machine learning for multifamily property owners and managers has arrived. Yardi recently launched Yardi Elevate for multifamily, a suite of asset management solutions that dives deep into operational data and goes beyond presentation with predictive insights and prescriptive recommendations designed to elevate portfolio performance by lowering costs, balancing risk and increasing revenue. Seattle-based Pillar Properties is an early adopter already discovering the benefits. Pillar is an award-winning developer, owner and manager of apartment residences in the Puget Sound area, and a developer of senior living communities through sister company Merrill Gardens. The company has always believed in taking advantage of the best available technology to improve business processes. Before Pillar started using Asset Intelligence, part of Yardi Elevate, relying on various tools including spreadsheets to aggregate and analyze portfolio data was a challenge. “With Asset Intelligence, we finally have a tool that incorporates all of our property and leasing data with historical traffic and RENTmaximizer pricing data. The system marries all that information together beautifully,” says Diana Norbury, senior vice president of multifamily operations at Pillar. The Lowdown on Elevate Comprised of Asset Intelligence, RENTmaximizer, Forecast Manager and Yardi Matrix and designed specifically for CEOs, COOs, asset managers and other operational executives, Yardi Elevate delivers unprecedented portfolio visibility and helps companies maintain data integrity to make better decisions faster to elevate asset performance. And, Yardi Elevate keeps getting smarter. All of the products within the suite work together and also leverage data from other Yardi solutions including Yardi Voyager for unit and lease-level data and the RENTCafé suite, which enables just-in-time marketing recommendations. With broader, cleaner and more accessible data sets, the system learns over time while connecting information and enabling decision-making across disciplines. Driving Performance with Better Data Asset Intelligence includes tools that help Pillar’s executives benchmark operating income and expenses against the competition, as well as reduce costs with prescriptive recommendations and just-in-time marketing. Billy Pettit, president of Pillar Properties, said that being able to see detailed information and metrics for the company’s entire portfolio in one location is exactly what he had been waiting for. The one-click filters in Asset Intelligence give Pettit the information he wants faster, and he doesn’t need to run as many reports as he used to. Asset Intelligence also pulls in and factors revenue management and rental pricing data from RENTmaximizer so Pillar can quickly review pricing and leasing and audit issues to identify trends and make better decisions for its properties. For marketing needs, Norbury can view leasing activity and goals for each property on the Asset Intelligence dashboard to guide her on the best course of action. Getting Ahead with Analytics With predictive performance insights across its portfolio and machine learning recommended actions, Pillar can be confident about unit pricing that increases revenue without sacrificing occupancy. “Asset Intelligence pulls in all the data that we used to hunt for manually between systems. Now all the portfolio and property performance information is in one place and I quickly get a clear picture. The Yardi Elevate suite enables us to make decisions much faster, speak on issues with confidence and identify problems with more ease,” says Norbury. Access to deep market data from Yardi Matrix through Asset Intelligence, including comps along with current and imminent market conditions, has sharpened Pillar’s competitive edge. Pillar recently used benchmarking data from Asset Intelligence to paint a picture, in Norbury’s words, for one of its investors regarding suggested rent drops to gain occupancy growth. “We were still ahead of the market and Elevate provided the data to demonstrate trends over the last two years along with what was presently occurring,” explains Norbury. Not only is Pillar’s executive team aided by Yardi Elevate to ask the right questions and gain insights to drive decision-making, but on-site team members also get valuable information that helps improve community performance. Tools for Moving Forward The marketing...

Akshai Rao Oct01

Akshai Rao

Akshai Rao’s path to Yardi wound from Austin, Texas, where the vice president of Procure to Pay earned his bachelor’s degree before taking a job in Northern California. He then went to Michigan for business school and Boston for another job before landing back in Austin as a Yardi employee in 2013. Today Rao oversees client services for Yardi Procure to Pay, an end-to-end procurement, vendor management and electronic invoicing platform. He shared highlights of the platform with us in a recent interview. Q: What matters most to property managers who deal with goods and services procurement? A: They want to perform their back office tasks, especially procurement and accounts payable, more efficiently. That lets them spend more time on front office duties, such as building compliance and customer services. Q: Can you describe how the elements of Yardi Procure to Pay meet those priorities? A: We provide one platform for the entire procure to pay process—approval workflows for purchase orders and invoices that are consistent with the client’s process, plus online purchasing, vendor management, outsourced invoice management and vendor payment services. All of these processes are accessible in real time and built into the Yardi Voyager® property management and accounting platform. Yardi has documented client savings of up to 80% on per-invoice costs and 75% on per-invoice processing time. A single connected procurement solution makes day-to-day purchasing, payment and vendor management as simple as possible. In addition, we’re building a robust analytics package to help clients pinpoint areas in which they can make process improvements.  We can compare our clients’ processes to industry benchmarks, and make recommendations to improve their current processes. Yardi Bill Pay, which is part of both Yardi Payment Processing and the Yardi Procure to Pay Suite, outsources check, ACH...

20 Years of Tech

Celebrating 20 years, Yardi Canada has come a long way. As a leading innovator that delivers technology solutions to move the Canadian real estate industry forward, Yardi Canada focuses on helping clients thrive through every change. We caught up with a few of Yardi Canada’s leaders to learn more about the company’s evolution. From DOS to Windows to Internet based web apps to mobile apps and now on to artificial intelligence, Yardi has always been there with a solution for its clients. Here are a few technological highlights from the past two decades. A Unique Market Mobility and the cloud might reign now, but it all began with DOS. Introducing real estate companies to new technologies to improve business operations has never been an easy task. As Canadians, we tend to be a little more conservative when it comes to change. However, Peter Altobelli, general manager and vice president of sales for Yardi Canada, found it was easy to bring Yardi’s three DOS products to market: Yardi Basic, Yardi Deluxe and Yardi Premier. “DOS was a great product to implement since it was reliable, simple and easy to use. It was a technology that property managers understood. Plus, it had all these great shortcuts, because we didn’t have a mouse back then,” recalls Altobelli. Altobelli set up Yardi’s first office in Canada in 1998, which started with four people and now has grown to a staff of over 200. Today’s multitasking generation, accustomed to multiple windows and screens, would feel restricted with a DOS platform. But back then, users could accomplish single functions at a time quickly and efficiently. It was exactly what the industry needed as a catalyst towards more technology and innovation. Moving to the Internet At every innovative milestone, Yardi Canada...

AHCA/NCAL Convention Sep27

AHCA/NCAL Convention

For senior living providers, it’s time to break out the flip flops. This fall, October 7-10, thousands of leading long term and post-acute care professionals will travel to southern California to attend the annual AHCA/NCAL Convention and Expo at the San Diego Convention Center. The conference, celebrating its sixty-ninth year, is designed to address current operating and care challenges, also hosts the largest trade show in the industry. So what can attendees expect from this three-day event?  Beyond the traditional convention sessions—seventy in all with topics ranging from making data-driven decisions to the forthcoming PDPM implementation—there are many unique events offered. Attendees can partake in a San Diego Harbor Cruise, visit the USS Midway Museum aboard one of America’s longest-serving aircraft carriers, attend AHCA’s annual PAC concert and enjoy a gala dinner with entertainment by Grammy award-winning artist Kenny Loggins. NCAL will also host the 12th Annual NCAL Day dedicated to thought-provoking education specifically tailored to the assisted living sector of long-term care. Keynote speakers include retired astronaut and Navy Captain Scott Kelly, who challenges audiences to dream big, test the status quo and “choose to do the hard things,” along with award-winning motivator Dan Thurmon and mindset expert Steve Taubman. The goal of every convention session is that attendees will take home one to three immediately implementable strategies to improve their business. With actionable insights, networking opportunities, and exceptional events on the schedule, this year’s AHCA/NCAL conference and expo is sure to be a memorable...