Senior Living Wisdom Sep24

Senior Living Wisdom

The senior living industry can be competitive, but it also has no shortage of experienced professionals ready to work together and share their hard-earned knowledge. This sort of collaboration has been needed now more than ever as the industry has had to adapt to new challenges. In search of best practices everyone could use, we interviewed clients who had steadily grown their senior living organizations. We asked them what issues they faced, what goals they pursued and how they leveraged technology in innovative ways. Their answers formed the basis for our How Do You? video series, which you can access and watch on our resources page. But not every piece of advice made it into the final videos. These senior living leaders had a lot to say, and we want to ensure there’s a place for all their insights to be discovered. So we revisited their interviews and pulled their answers together for a new white paper: How do you excel with senior living technology? Here’s a sneak peek at questions we covered: How do you | encourage move-ins? “It’s always ideal to know how close a lead is to moving in. Some leads are two months out. Some are three months out. Some are years out. Understanding that allows us to input a call-out in two years maybe or a follow-up that works for them. We’re not that typical marketing person who’s going to bombard them every week.” – Nicole Graham, Licensed Administrator How do you | improve resident care? “By electronically charting as you go along, it cuts the background stuff out of the process of taking care of a resident. All of the time that they would spend trying to figure out when to chart and what to chart is gone....

Tech’s Role

Many jurisdictions are now allowing for reopening, requiring managers and landlords to balance the value of workers returning to the office with the need to keep them safe. There are tech advancements that will facilitate offices reopening, such as touchless door access, Bluetooth tracking, parking vacancy sensors, temperature readings and countless others. But the reality of this situation is that these enhancements were not created for a post-COVID world. We had the ability to leverage these tech drivers before, as Brandon Van Orden, senior vice president and CIO at Cousins Properties, explained. However, it has become a necessity for companies to use them more frequently now, some experts suggest. What about those who make a personal decision to stay remote? Some workers may have comorbidities making them especially vulnerable to COVID-19. Some may be unable to arrange childcare while schools remain virtual. Regardless of the reason, many workers may not be ready mentally or physically to re-enter the workplace, and businesses must weigh the human elements of this just as much as the tech components of reopening. In-office Value There is one big question that nobody can yet answer: how long will capacity restrictions be in place? Because this is an indefinite timeline, it is much harder to determine in-office schedules. Some offices are moving to a hybrid work environment, which many experts believe is the future of work. It could mean that workers alternate days or weeks in office or it could mean that each day has multiple shifts, but the benefits of being in a work setting are numerous. The initial wave of work from home success was tangible. Employers were generally pleased at the rapid adaptation to a WFH model and employees showed they can produce at a high rate when...

Clear, Concise, Conscious Sep22

Clear, Concise, Conscious

Though working from home is novel in many ways, it has its disadvantages: you may feel disconnected from your peers, out of the loop with leadership and frustrated that you don’t have access to all the tools you’d have at the office. Add those concerns on top of a challenging work-life balance and we’ve got a recipe for short tempers, cluttered minds and poor communication. Yet in the age of social distancing, strong communication skills reassert their essential value. If you find that your team is struggling to stay amicable, focused and encouraged, consider the three Cs: clear, concise and conscious communication.   Clear intention First, identify what you want to accomplish. Geoffrey James, a specialist in sales communications at Sales Source, emphasizes that all communication has intention. “Before you initiate any communication, ask yourself, ‘What am I trying to accomplish?’ Understanding and focusing on the ‘why’ allows you to avoid side issues and ratholes that might otherwise obscure the situation.” Clear communication also encourages us to be specific and detailed in the first point of contact. This can minimize confusion and time-consuming follow-ups. Avoid assumptions, state your objective and provide your contact with the necessary information or resources needed to fulfill the objective. Think you’re overdoing it on the details? If you’re introducing an unfamiliar topic or content, you’re probably not. A Stanford University study reveals that speakers grossly overestimate how much listeners understand. When you’re dealing with a new project or concept, it may be essential to overcommunicate. Concise language While it is important to give adequate details, it is equally important to be concise. There are no hard and fast rules for this delicate balance. The amount of detail needed will depend on your contact’s familiarity with the content. But there are steps that you can take to be efficient with your communication. In writing, it is especially important to avoid hyperbole, downplaying serious situations and sarcasm. Written communication doesn’t include tone of voice, facial expression and body language to give context to what you’re saying. Any figurative language increase the chances of miscommunication. Additionally, communication specialist Deep Patel recommends focusing on communication that will garner respect rather than laughs. “It can be tempting to communicate with others in a lighthearted way,” says Patel. “But remember that the most successful communicators are those who have earned respect rather than laughs.” Conscious approach There are entire schools of study around conscious communication. To simplify a few concepts, keep two basic points in mind: no one can read your mind, and everyone is fighting personal battles. No one knows what you need unless you clearly and concisely explain it to them. When possible, empower them with resources to fulfill the objective correctly the first time around. You also cannot read their minds, so avoid making assumptions about their intentions, intelligence or character. Secondly, everyone is trying to adjust to these turbulent times. Financial uncertainty, health concerns, social injustice, longing for absent loved ones and frustrations within the household are just a few issues that contribute to irregular or unfavorable behavior. Keep that in mind when communicating with others. Proceed with kindness, compassion, empathy and patience. Undoubtedly, even the best attempts at conscious communication can fail. It’s important to learn what went wrong and address it before relationships and work suffer. Take responsibility for your feelings and identify what exchange triggered the upset, advises The Chopra Center. When applicable, note what you did not receive from the exchange and then ask for what you want. “The key principle of conscious communication is making it as easy as possible for another person to meet your need by asking for the specific behavior that will fulfill it,” advises Chopra. “When people feel vulnerable, they commonly compensate by becoming demanding and threatening, believing that forcefulness will increase the likelihood of getting what they want. This approach often has the opposite effect. A...

Software for Senior Living Sep21

Software for Senior Living

Business software is a big category. One so big that there are almost too many options to realistically consider. Take marketing for example, which already has more than 8,000 solutions in nearly 50 distinct areas, the sheer scope of which is obvious from just a glance at the popular marketing technology landscape. Fortunately, when it comes to senior living, the picture isn’t nearly as staggering. Sure, you could choose one of the 7,000 marketing solutions for your community, and it may do the job. Or you could pick from a much smaller list of solutions that were designed specifically for senior living. Software developers have spent decades in the industry working directly with communities to build products customized to their unique housing and care needs. That said, the software market for senior living is growing in step with the industry as a whole. New innovations and features are routinely released, while entirely new products are entering the field. Digital leases, resident portals, online services, mobile charting — you get the idea. Things are changing. Your guide to senior living software This software transformation is likely a big reason why 83% of senior living providers feel that they’ve underinvested in technology. So what kinds of senior living software are available now? And what should you have? We’ve created a new ebook to tackle those questions for you. The Complete Senior Living Software Toolkit breaks down each software type you can find in a modern community, explaining how it helps and highlighting the important features. That way, you can easily flip through the ebook for tools you may not have, learn a bit about their advantages and decide for yourself if it’s something that would work for your staff and residents. Essential software for senior living providers In the ebook, we group the senior living software categories by level of value. There are options that take your community above and beyond but aren’t crucial to running things. And then there are the solutions that every senior living organization should consider adopting. Here’s a quick preview of the first chapter on the most important software for senior living. Property management & accounting – The core financial software that handles the back-office business tasks. Commonly includes a general ledger, resident billing and payment processing. Customer relationship management – Where your sales and marketing team work to grow the community. Key features are lead tracking, activity calendars and campaign management. Electronic health records – The efficient, modern-day answer to paper-based resident records for your caregivers. Look for health assessments, incident tracking and mobile charting. Be sure to check out the full ebook to learn more about the best software for senior living...

Changemakers Series Sep20

Changemakers Series

Charlie Trefzger is no stranger to change. Already this year, as president and CEO, he oversaw the rebrand of his company from Affinity Living Group to ALG Senior. At the same time, he reorganized his company’s operational structure. ALG communities now have more autonomy in how they operate, able to make decisions and take action without a set directive from headquarters. That’s not to say that Trefzger and his team don’t support their communities, however. When the coronavirus first started making news, they instituted change after change to ensure resident safety. They reacted fast thanks to having prepared well in advance just for this sort of emergency. “We implemented a pandemic flu policy some time ago. Since, we have tailored it to the COVID-19 policy, which is founded upon the CDC guidelines,” said Trefzger. “We’ve been drilling and practicing that for a good portion of the last year, and Lord have mercy, here we are right now dealing with it.” In recognition of the transformations Trefzger has driven, Senior Housing News has inducted him into the 2020 class of Changemakers. Read on to learn what steps ALG took to slow the spread of COVID-19 and how he believes the pandemic will impact senior living going forward. What have been the biggest changes that ALG Senior has made since COVID-19 hit in mid-March? Gosh, what hasn’t changed? There have been so many things that we’ve had to adapt to, such as visitation; narrowing our network of health care professionals; gathering data and having a greater reliance on data; the screening of our employees; using technology, both for visits as well as data-gathering and for activity programs; the need to address loneliness in our residents and trying to be innovative with visits. Probably our biggest change...

Surviving + Thriving Sep18

Surviving + Thriving

During every Yardi Matrix webinar, vice president and presenter Jeff Adler shares the big picture of current economic conditions and conundrums – also known as the Yardi Matrix House View. Here’s how the view is looking from the Matrix vantage point these days: “We had a deep recession. We’re in the middle of a recovery. That recovery is likely to be choppy,” summarized Adler to close out Thursday’s Matrix update on the self storage sector. A recording of the presentation is now available, and you can view that here. But for those invested or interested in the self storage market, the seas are not looking quite so rough. Of all commercial real estate sectors, storage had a brief negative impact from COVID-19’s rise in the U.S., and then quickly recovered. “Storage is actually doing quite well,” said Chris Nebenzahl, editorial director for Yardi Matrix. “The demand for storage has been consistent and is stronger than some of the other asset classes in commercial real estate.” Key factors for the sector’s resiliency include: Relocations and population migration. Americans are leaving congested big cities like New York and Los Angeles for second-tier markets where they have more space. Residential volatility. For example, college students have faced ever-changing mandates about whether they would resume classes in person and online, prompting quick moves that often involve a need for storage. Economic hardship. Job losses for millions of Americans are contributing to relocations and downsizing. According to a Pew Research Center Survey, roughly one in five U.S. adults say they have either changed their residence due to the pandemic or know someone who did. The proof of sustained demand for storage is in the street rates, particularly for the non-climate-controlled category. Month-over-month rates reported for August showed that national...

Reputation Management Sep17

Reputation Management

In the age of online everything, it takes a lot more than a good website to stay on top. Ratings and reviews are the new “word of mouth” for multifamily properties, so it’s critical to proactively monitor and protect your online reputation. Here are five reputation management strategies to make sure your communities get the attention of potential renters for all the right reasons. Claim your local listings and review profiles No, we don’t mean your vacancy listings. Local listings refer to every mention of your business on the web. According to BrightLocal’s 2019 Local Consumer Review Survey, 90% of consumers used the internet to find a local business in the last year, with 33% looking one up every day, so claiming your online listings and review profiles are more important than ever. To appear in local results for searches like “apartments for rent in [your city],” you must make sure your business name, address and phone number are consistent across every website. This is sometimes referred to as your NAP (Name/Address/Phone). In an article for Marketing Land, research director Pamela Parker asserts, “It is critical to claim your local listings by providing accurate information to search engines and online directories (namely Google, Facebook, Apple Maps, Bing and Yelp) … Claiming your listings also gives the site publisher a direct, verified relationship with your organization. It establishes your brand as the listing’s owner and gives you control over all content and updates.” It’s important to remember that claiming your listings isn’t something you do just once. You should schedule annual or biannual audits to make sure your business profile remains up to date — and that no one has added inaccurate information. Ask for reviews If you’re listed on a review site, but don’t have any reviews, potential renters will likely pass you over for a competitor with more and better ratings. BrightLocal found that the average consumer reads 10 reviews before trusting a business and visiting your website. But incentivizing reviews is frowned upon by the big players, like Google and Yelp, and most consumers say they can spot a fake review. So how can you get more authentic, positive reviews more quickly? Award-winning marketer Drew Davis shares the secret in this episode of Moments of Genius. Reply to reviews We’ve all been told that we should reply to every review. But does anyone read your responses? In a word: yes. The same BrightLocal consumer review survey discovered that 97% of people read businesses’ responses to reviews. While it’s nice to respond to positive reviews, renters are looking closely to see how you respond to negative reviews. Are you aware of the issue? Did you try to resolve the conflict or offer a solution? No matter how inaccurate or unfair you feel the review is, it’s important to show empathy. Read more tips for responding to negative reviews. Monitor the competition Ever wondered what people think about the competition? Now it’s easy to find out and see how you stack up. Read competitor reviews to see what renters like and don’t like about their properties. Then, use that information to level the playing field or even get ahead. For example, if you find out that renters love the neighboring property’s amenities but don’t feel a sense of community, you may want to update your website to highlight those elements. You could add amenity photos and pictures of community events as well as a calendar showing virtual and in-person activities available to your residents. Analyze customer sentiment While reading (and responding) to every review is key, it’s also important to keep an eye on the big picture. Gathering feedback in the form of online reviews is pointless if you’re not analyzing customer sentiment to strategically promote change. Sentiment analysis often goes beyond star ratings to identify specific keywords that with positive and negative connotations, giving you more insight into...

Forbes Cloud 100 Sep16

Forbes Cloud 100

Global real estate technology provider Yardi has been named for the fifth time to the Forbes Cloud 100, the definitive list of the top 100 private cloud companies in the world. Yardi was a member of the inaugural Cloud 100 in 2016, landed at No. 30 for 2019, and is No. 34 this year. “We’re honored that Forbes has recognized Yardi yet again for our industry-leading cloud solutions,” said Jay Shobe, vice president of cloud services at Yardi. “To continue to rank among these prestigious companies reflects the efforts of our employees and the tremendous support of our clients worldwide.” The evaluation process involved four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), people and culture (15%). The Forbes Cloud 100 judge panel weighed the factors to select, score and rank the winners. With that data, the judge panel, which includes major public cloud company CEOs, was then responsible for selecting and ranking the top 100 companies globally. “The private cloud ecosystem continues to mature in light of rapid digital transformations, making the competition to land one of the coveted spots on the Cloud 100 list steeper than ever,” said Byron Deeter, a top cloud investor, and partner at Bessemer Venture Partners. “Private cloud valuations are getting bigger as the market’s appetite for cloud continues to grow. Over the past five years, the average Cloud 100 valuation has grown by a tremendous 2.5x, from $1 billion in 2016 to $2.7 billion in 2020. In fact, our 2020 Cloud 100 includes over 87 private cloud unicorns! These founders represent the absolute best in cloud computing today.” “For five years now, we have ranked the best and brightest emerging companies in the cloud sector,” said Alex Konrad, Forbes editor of The Cloud 100. “With...

Argentum 2020 Sep16

Argentum 2020

Argentum’s largest event of the year is back. And this time, it’s virtual. The Senior Living Executive Conference, originally scheduled for the spring, is now set for September 22-24. Out of consideration for safety, Argentum leadership made the choice back at the start of the pandemic to go virtual, but they’re committed to making the experience as valuable and insightful as it’s ever been. “Through the virtual event, we can continue to educate and advance the industry on important matters through a medium more accessible and convenient given the extraordinary circumstances we are facing as an industry and as a country,” said James Balda in an email announcing the decision. “We can incorporate much of what we are learning as a result of the COVID-19 pandemic, as well as focus on what support the industry needs to get through — and eventually beyond — this crisis.” Argentum is offering 30 hours of programming across the three-day live event. From big general sessions with C-suite panelists to smaller breakouts across multiple tracks, there are plenty of opportunities to come together. Those include sessions with best practices and lessons learned for COVID-19. Plan on attending? We hope you do. We’re sponsoring the registration this year, and we’re also hosting a special Zoom Room discussion about business intelligence that you don’t want to miss. Join us for our virtual session Today’s communities require data that combines real-time financial, clinical and marketing intelligence. How can technological advances in BI help? Richard Nix and J.R. Southerland from the Yardi Senior Living team will discuss emerging technologies and how they could impact your community, including your operational processes, resources and residents. We plan to highlight Yardi Senior IQ, our new BI tool built for senior living. The solution offers hundreds...

Beyond BI Sep15

Beyond BI

“Grubb has a top-down philosophy of promoting long-term residents,” said Shawn Cardner, executive vice president of operations at Grubb Properties. “We always felt our long-term resident program that caps rent at five years was the right thing to do and was working, but we didn’t have a lot of data on it. We do now thanks to deep property and portfolio analytics, and that’s very exciting.” The analytics Cardner refers to come from Yardi Asset IQ, part of the Yardi Elevate Suite for multifamily. Asset IQ is taking Grubb beyond business intelligence by providing property, portfolio and market analytics for benchmarking, budgeting, analyzing collections and adjusting quickly to changing needs. Cardner and other execs get fast insights from dashboards that display real-time performance with drilldown to details. They not only have stats that show residents are staying longer but can also “get into the weeds” and see what’s behind the numbers to really understand what’s happening at their properties. Validating a long-term renter program At one of Grubb’s apartment communities, an impressive 42% increase in length of residency was only part of the story. “Using data from Asset IQ, we correlated the success of a long-term resident program to important financial metrics: $30 increase in rental income per unit and $32 lower expenses,” said Cardner. Grubb utilizes the benchmark KPIs on its Asset IQ dashboard for renewal rates, renewal percentages and new lease rates. The company also likes to keep a close eye on maintenance expenditures. Cardner added, “I see benchmark data as a tool that brings visibility into possible areas of improvement.” Benchmarking against peers and budget With Asset IQ, Grubb can compare its actual leasing, financial and operational data to a defined peer set and to its own budget. An easy-to-use dashboard...

Outstanding service Sep11

Outstanding service

These days it might be easy, perhaps even understandable, for those in commercial real estate to downplay the relationship of tenant interaction to asset performance. After all, the COVID-19 pandemic has largely evicted workers from their offices while retail continues to endure e-commerce’s expanding presence. But property owners shouldn’t lose sight of how important ongoing communication between owners and their tenants is for attracting prospects, retaining tenants and operating efficiently. Erin Wicomb of San Diego real estate investor Mavrik Investing has noted that “customer retention is often an underestimated factor in real estate success and not given nearly enough attention. Plenty of effort is spent finding and marketing to new tenants, but investors and landlords often neglect to take care of existing customers and make them happy.” Focusing on the residential market, the U.S. National Multifamily Housing Council noted in a 2018 report titled Disruption: How Demographics, Psychographics and Technology Are Bringing Multifamily to the Brink of a Design Revolution that “tomorrow’s renters’ needs and wants are shaping up to be so very different in any number of ways that the industry must begin thinking about how to adapt or risk facing a disconnect with their future customers.” In a similar vein, a commercial property leasing guide published by Colliers International declared that “the number one reason that an owner’s relationship with his or tenant falls apart is lack of communication – and this is often the responsibility of the property manager,” adding, “You can have the best customer service on the planet, but when property management breaks down through lack of foresight or poor communication, that one action can strike a fatal blow against all the goodwill you had built up.” Residential tech demonstrates success How do residential property owners avoid that fatal blow and take care of their residents, maintain communication and build goodwill? Many have embraced portals as the answer. They are a valuable tool for connecting residential community members to the services they might need any time of day or night. Seamless access to contact, lead, lease, resident and property data lets staff focus their attention on higher-value operations. Advanced property management technology platforms host portals as part of an end-to-end system that performs all prospect and resident services in the rental lifecycle, from initial contact to move-in, lease renewal and move-out, as well as timely communication. New advantages for commercial real estate Commercial real estate operators might want to consider emulating their residential counterparts by implementing portals and apps that deliver tenant services much more efficiently than is possible with telephones and emails. Property managers, for example, can easily dispatch announcements, emergency plans and other vital information through a portal. Tenants, for their part, can record maintenance requests and attach audio and photo documentation. Although millennials seeking cutting-edge amenities in their living spaces are the most visible advocates of property technology innovations, commercial real estate is undergoing its own generational shift. The younger workers among the sector’s cohort similarly expect the convenience of online and mobile self-services such as document access, electronic payments, maintenance requests, retail sales data entry and concierge services. Ideally, portals are built into a property management and accounting platform that centralizes financials, operations, leasing, maintenance management and other operations in a cloud-hosted database. Relieved of manual tasks such as the recording of tasks, property owners can concentrate on closing leases, maximizing rental income, increasing conversions and renewals, and ultimately enhancing their assets’ value. Some property management platforms leverage artificial intelligence, machine learning and chatbots to combine historical unit-level performance data with market outlooks. The resulting portfolio-wide data and prescriptive recommendations help managers make informed decisions that cut costs and elevate asset performance. Portal technology offers a human touch that contributes measurably to tenant satisfaction, a key element of retention and a property’s reputation in the marketplace. As Mavrik Investing’s Wicomb advises, “From the start, develop and provide channels of open...

Caring is Essential Sep11

Caring is Essential

The pandemic has brought change to senior living like nothing else before it. But through it all, the industry’s commitment to care has never wavered. In fact, many caregivers have gone above and beyond to keep their residents healthy and happy. In honor of these heroes, NCAL has announced “Caring Is EssentiAL” as the theme for this year’s National Assisted Living Week, set for September 13 -19. Established in 1995, National Assisted Living Week provides an opportunity for residents, loved ones, staff and the broader community to recognize the role of assisted living in helping seniors and those with intellectual disabilities. By encouraging senior living providers nationwide to host special events and activities all week long, NCAL plans to celebrate residents and caregivers together as well as educate the public about long-term care. The annual observance will have to adapt to COVID-19 restrictions this year, but despite the hurdles, the staff of senior living deserve to be recognized for their incredible work. And although the event many not look quite the same on the surface, the spirit of celebration will still be there. Socially distant activities for National Assisted Living Week Each year, NCAL puts out a planning guide for National Assisted Living Week with event ideas to inspire providers. This time around the suggestions focus on ways to have fun even with the extra safety protocols in place. Here’s a quick rundown of what they recommend: Celebrations: Try an end-of-summer ice cream delivery, schedule a family car parade and get creative with a dress-up day. Music: Host a hallway singalong, invite musicians among the community to share their gifts or stream a recorded concert. Exploration: Encourage virtual museum visits, share live webcams of zoo animals and “tour” favorite destinations through photos. Connections: Organize...

Port Management Sep11

Port Management

Editor’s note: The following interview was originally published in Pacific Ports Magazine’s August edition. It is reprinted here with permission. With over 30 years of property management and software implementation experience, Jay Rainaldi is the professional services director for government business at Yardi. and oversees the implementation, support and client acquisition in the government space. He has served on many boards and committees in the residential, military, single-family and government arenas during his career and has been a speaker and moderator at numerous industry conferences and events. Over the past decade — not to mention the past few pandemic challenged months  — efficient port management has increasingly become an art in and of itself. Whether it be for management of property, facilities or construction projects, tenant services, accounting and payment processing, budgeting and forecasting or even to gain energy efficiencies, the many tasks related to port management have multiplied as the maritime world moves toward digitization, industry growth, environmental sustainability and increasing government regulations. The APP recently discussed the topic of port management with Jay Rainaldi, director of government solutions at Yardi, to gain insights into the many factors affecting efficient operations and how solutions, such as the Yardi Ports Suite, can provide much needed assistance. Jay, first, thanks for helping the Association investigate ways to assist Port Members on best practices. Could we start by identifying the trends you’ve seen in port management over the past 10 or 20 years, including how technological advances have impacted on port staff and how has port management changed? JR: Increasing globalization, world trade and financial constraints have created changes in port management in the last several years. Ports have been forced to modify their infrastructure to allow for larger ships and containers. Additionally, ports are doing...

Better AP Options Sep10

Better AP Options

Senior living providers have a lot to manage in their communities, including engaging residents, dispensing medical care, interacting with families and meeting compliance obligations. Also, like other businesses, they process a constant stream of invoices for material and service purchases. Executing all the various accounts payable tasks manually is time-consuming. Could this burdensome aspect of senior living management be easier, faster and less prone to error? Yes, says Carmin Tomassi, vice president/controller for Silverado, and in a free Sept. 17 webinar he’ll share tips for better AP execution from the Irvine, Calif.-based provider of memory care assisted living and hospice services. Hosted by Senior Living Foresight and moderated by its publisher, Steve Moran, the 35-minute session will also feature Kim Hensley, manager of procure to pay for Yardi. As a Changemakers participant and Yardi client success story subject, Silverado has already offered insight into the cost, time, accuracy and scalability advantages of automated AP. At one point, for example, Tomassi’s staff wrestled with stacks of invoices in various stages of action, endured lengthy approval and reconciliation processes, and juggled no fewer than 12 different systems. Yardi PayScan scans Silverado’s invoices into electronic transactions and automates approval workflows through vendor payment in a single connected system. The solution helped Silverado cut costs with paperless processing, and it enforces consistent standards, minimizes errors and ensures timely vendor payments. Today, Tomassi says, Silverado has “a level of information that we didn’t have before. Now we can act on that data and do something about it. [PayScan] helped our accounting department improve their processes, like really getting people to pay attention to how they’re coding invoices.” Ready to banish your biggest accounts payable headaches, just like Silverado and many others did? Register for the Sept. 17 webinar. It...

ARPA-E Update Sep10

ARPA-E Update

Earlier this year, The Balance Sheet summarized some energy technology projects sponsored by the Advanced Research Projects Agency-Energy (ARPA-E), which carries out R&D for the U.S. Department of Energy. Here are a few more active projects. Warm and cool on demand Syracuse University seeks to improve comfort for office building occupants with a near-range micro-environmental control system. The system would store the cooling produced by the compression system at night and release it as a cool breeze of air to make occupants more comfortable during the day. And when heating is needed, the system would draw heat from its phase-change material and deliver warm air. Syracuse claims that the control system, combined with an expanded set-point range, could save more than 15% of the energy used for heating and cooling while maintaining occupant comfort. “If successful, [the control system] could increase energy efficiency, reduce emissions produced by powering traditional HVAC systems, and enable more sustainable heating and cooling architectures for energy-efficient building design.” Building breath test Specialized sensors tip off a building’s HVAC system that carbon dioxide-exhaling people are around and need ventilation. A Purdue University team is working on small-scale sensing systems that would use mass and electrochemical sensors to detect the presence of CO2. The Purdue team believes that combining two unique sensing technologies into a single package for monitoring CO2 levels could reduce building energy use by nearly 30% without sacrificing occupant comfort. Chopping home energy costs Meanwhile, researchers at Texas A&M University are looking at new detection solutions for residences, specifically enhanced pyroelectric infrared sensors that track occupancy and activity. Whereas such detection sensors traditionally can only notice people in motion, Texas A&M’s proposed system would identify non-moving heat sources. Quantitative information on movement would come from an “optical chopper”...

YASC Global Sep09

YASC Global

The Yardi Advanced Solutions Conference began in 1999 with about 200 guests in attendance. YASC eventually encompassed six events on four continents dedicated to giving real estate professionals in-depth training in Yardi property and investment management software. There were always plenty of networking opportunities and fun as well. COVID-19 diminished in-person meetings this year but not the YASC mission. Yardi kept the tradition going in May, hosting a digital version in lieu of gathering in Washington, D.C. More than 16,000 clients around the world completed 107,000 on-demand classes and viewed 50,000 hours of content at YASC Digital. Yardi will build on YASC Digital by combining the year’s five remaining conferences into YASC Global, a presentation of more than 280 on-demand classes Oct. 20-22. Like YASC Digital, YASC Global is free to all clients and features customized, self-paced learning and market-based registration tracks. There’s also live chat support from product specialists, in-depth spotlight sessions, real-time chat with fellow attendees, prizes and giveaways, and social media interaction. Attendance at YASC Global is expected to exceed that of YASC Digital. “We’re gratified that our clients gained so much from YASC Digital. That outcome inspired us to repeat the experience and enhance it with expanded class offerings, panel sessions and exclusive special events,” said Kevin Yardi, the company’s vice president of global solutions. “We look forward to joining industry leaders around the globe in a memorable event.” Learn about the value in store for Yardi clients at YASC...

Fostering Leadership

Like many engineering students, Neharika Jha wasn’t completely sure about her concentration. At the time, she chose computer science engineering. “Not paying too much attention to computer courses taught in school didn’t help initially,” she laughs. But with time, Neharika realized how computer science solved a variety of real-life consumer and business problems. “I realized the positive impact I could have with my learned skills,” she says. “A smartphone today is a million times faster and more efficient than the computers used for the Apollo 11 mission, enabling our first step onto the surface of the moon. This thought of connecting present with past and wondering where it would take us in the future keeps me very excited about the path ahead.” Her knowledge of the computer sciences helped her land a job, but her leadership skills have helped her forge a career and create a legacy at Yardi. Helping clients prepare for the future Neharika joined Yardi immediately after receiving her degree from Pune University. It was 2008, the peak of the financial crisis, and she considered herself fortunate to secure employment. A software company that hired during a recession bode well for her and the organization. “I believed that the company must have very sound fundamentals to be recruiting in those times,” she recalls. “And 11 years later, I can’t thank Yardi enough for the opportunity to join this wonderful organization and be a part of its growth both as a contributor and a beneficiary.” Neharika is currently a manager for an International Practice Global Solutions team. The unit builds, manages and strengthens Yardi’s relationship with some of its biggest clients including Cushman & Wakefield, CBRE and Prologis to name a few. “As a team, we promote the continuity of the clients’...

Silverado Success Sep08

Silverado Success

Implementing a new EHR system is not a job for one person alone. Especially when you include a medication management solution, complete with pharmacy interfaces. You need a well-coordinated team with the right partners to make sure the rollout is a success. Case in point: Silverado of Irvine, California. The organization specializes in senior care with an emphasis on memory care assisted living, as well as hospice. Silverado’s philosophy of care pursues “a symbiosis of top-notch clinical care and compassion that recognizes each client, resident or patient’s uniqueness.” After years of growth on ALMSA eMAR, Silverado was interested in upgrading to further support their nurses. Since they were already a Yardi client, leadership sought a solution that would not only integrate with Yardi Voyager but also provide advanced clinical capabilities for residents across the continuum of care. The Solution: Yardi EHR and Yardi eMAR Yardi EHR is an electronic health record solution designed for assisted living, independent living, memory care and skilled nursing. The single-vendor solution combines clinical intake processing, resident assessments, care planning, wound treatment, behavior management and more in a browser-based platform optimized for mobile devices. Yardi eMAR simplifies medication administration through an online solution that interfaces seamlessly with pharmacy partners. Advanced drug database and clinical support functionality also helps expedite order entry and promote compliance. The Story: Collaborating for Improved Clinical Outcomes Silverado leadership understood the importance of allocating resources to ensure successful continuity of care, resident safety and compliance. They knew from the start to accomplish these goals would take a collaborative effort. Based on their experience working together, Yardi was selected as the right partner, and a pilot began in early 2018. “Our pilot went extremely well,” said Beth McCurdy, senior director of clinical informatics at Silverado. Nursing staff...

OHCA 2020 Sep07

OHCA 2020

Over the past half year, senior living teams have been working tirelessly to keep residents safe, engaged and happy. Although the pandemic has created many new challenges for the industry, it’s been incredible to see how many people have stepped up to help. In honor of these courageous, masked caregivers, the Oregon Health Care Association are “Celebrating Health Care Heroes” as the theme for their biggest event of the year: the OHCA Annual Convention and Trade Show. Of course, the event, always well attended, is making changes to protect the health of members and their residents. It’s now a live virtual experience, scheduled for September 15 and 16 with pre- and post-event activities as well as on-demand education available afterwards. The event may be different than what you’re used to, but there’s a lot to be excited about: Live-streamed keynotes and sessions, including tracks on leadership, clinical, nursing facilities, quality improvement, COVID-19 and more Networking opportunities to connect with other attendees and presenters through interactive live discussions and Q&A chats The OHCA Awards ceremony where deserving staff are recognized for their dedication to the care profession Yardi is proud to sponsor the awards ceremony this year. Now more than ever, it’s important to honor those who go above and beyond for others. As this year’s theme makes clear, these hard-working individuals are true heroes. Visit Yardi on the virtual trade show floor During the event, you’ll also be able to stop by our booth to see what’s new with the Yardi Senior Living Suite. We’ll have plenty of resources to download, products to showcase, plus a giveaway for a lucky few! And if you want to talk with us face to face, there’s even a video chat option. We’re grateful to each and every...

Compass Commercial Sep05

Compass Commercial

Bend, Oregon is well-known for its gorgeous mountains, forests and rivers, well-balanced and high quality of life, and prospering remote work culture (even prior to COVID-19). So, it’s no surprise that despite the pandemic, real estate is continuing to thrive in Central Oregon. Nearby cities Redmond (home to the Bend/Redmond regional airport), Sisters (a charming tourist destination) and Prineville (hometown of Les Schwab tires and now the location of a major Facebook data center) are seeing a boost as well. The team at Compass Commercial Real Estate Services, a new Yardi CRE client, knows that firsthand. They have been providing asset management, construction, brokerage and leasing services since 1996. Currently, their management portfolio includes 700,000 square feet of office assets, 500,000 square feet of retail, and 500,000 square feet of industrial. “We originally started out managing single individual assets, and as Bend grew, we began moving into the next generation of institutional buyers  and local owners with portfolios,” said Jackie Niebling, Vice President of Asset and Property Management and a principal broker for Compass Commercial. “Bend has become a hotbed for individuals seeking work-life harmony. We’re seeing a great deal of activity from outside investors wanting to invest in Bend so that they can relocate here and enjoy our lifestyle,” Niebling summarized. A privately held company, Compass Commercial is not only the largest CRE provider in the region but also a leading authority on regional real estate activity. They even publish a quarterly guide to local rent and transaction activity aptly titled “Compass Points,” which offers a comprehensive snapshot of CRE trends. The most recent edition focused in on the impacts of the pandemic on Central Oregon real estate. And apart from smaller office leases, things appear to be holding up well. Retail and...