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Maintenance IQ
Maintenance connected to your full operation
AI handles the first pass on every maintenance request and documents every job automatically. Your team spends less time on coordination and more time on high value work. Unit turns move faster, vacant days decrease and every completed job builds the record you need to resolve disputes, protect against liability and negotiate better insurance terms.

Maintenance IQ is a part of Virtuoso Enterprise
Service requests, inspections, unit turns and technician assignments in one shared record. Issues get resolved, documented and charged without anyone switching between systems.
Features

De-silo your maintenance
Maintenance, leasing, accounting and the resident record all run on the same platform. When a resident reaches out, AI steps in first – resolving what it can so your team only sees what actually needs them. Requests that need attention become work orders automatically, routed to the right tech based on configured rules. When damage is found during a unit turn, the charge applies directly against the resident’s security deposit from the same work order.

Shorten unit turns with real-time visibility
Track every make-ready across the portfolio from one dashboard. See overdue tasks, turn costs and upcoming vacancies in one place. Tasks generate automatically from move-out dates so the process starts immediately. Turn time is a direct NOI lever and visibility is what keeps it on track.

Diagnose and document faster with AI
Give technicians AI that handles the documentation while they focus on the work. Attach a photo and AI generates a diagnostic summary automatically. Tech notes rewrite into clear professional language with one click. What the resident sees in the portal is accurate and consistent regardless of who wrote it.

Build the documentation that protects your properties
Protect your properties with a maintenance record that builds itself every time your team works. Photos are timestamped and tied to the work order automatically. Inspection observations link to work orders and charge records without manual entry. Operators with complete maintenance documentation have real negotiating power at insurance renewal.

Manage maintenance across your portfolio
Manage your entire maintenance operation from one dashboard, even across multiple properties. Work orders, inspections, turn timelines and team performance are visible in real time without site visits. When a new technician starts, AI handles documentation from day one, and when they leave, the next one picks up right where they left off.

Order parts without leaving the work order
Order the right parts faster with AI that already knows the job. Smart Cart reviews the work order and suggests replacements from the Yardi Marketplace catalog. Technicians confirm and submit without leaving the app. The submission creates a purchase order in the accounting system automatically.
Testimonials
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Reena George
AVE by Korman Communities
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Brian Felten
Moss & Company
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Ajay Banga
HK Multifamily Management
Real-time updates
The information is updated in real time. Someone sitting in the office can immediately see that a work order has been completed.
Data that drives efficiency
The reporting gives me a clear macro view of performance, while efficient documentation keeps our data organized and actionable.
Maintenance IQ delivers real impact
We've seen a real difference in how quickly we turn units. Having everything in one place means less time coordinating and more time getting units ready for move-in.
Resources
Multifamily operators trust Maintenance IQ
FAQ
How does Maintenance IQ reduce unit turn time?
The unit turn dashboard gives supervisors visibility into every step of the make-ready process, including overdue tasks, milestones and upcoming vacancies. Automated task creation, real-time progress tracking and integrated procurement help teams move faster from move-out to move-in and reducing the vacant days that directly affect NOI.
What AI features does Yardi Maintenance IQ include?
Maintenance IQ includes AI image analysis that reviews uploaded photos and drafts diagnostic summaries. AI-assisted documentation rewrites technician notes into professional summaries. The AI technician assist provides real-time troubleshooting guidance inside the work order. AI smart cart suggests replacement parts based on work order context and order history. AI work order triage reads incoming resident requests and routes them automatically based on configured rules, including flagging emergencies and triggering the appropriate response. These features are included at no additional cost.
How does Maintenance IQ support supervisors across multiple properties?
The platform gives supervisors portfolio-wide visibility into work orders, inspections, unit turns and team performance from a single dashboard. Real-time updates mean supervisors do not need to be on site to see what is happening across properties. Scheduled reports and configurable dashboards make it easy to monitor performance and respond quickly when something falls behind.
What can maintenance technicians do in the Yardi Maintenance mobile app?
The Yardi Maintenance mobile app lets technicians manage work orders and inspections from a smartphone or tablet, with or without a connection. Technicians can capture photos, add voice notes, communicate with residents using a masked phone number and place orders through Yardi Marketplace without leaving the app.
What languages does the Yardi Maintenance app support?
The Yardi Maintenance mobile app is available in Spanish, French Canadian, German, Arabic and Dutch. The app interface including menus, navigation and system content displays in the configured language. Language is set by the system administrator.
How does Maintenance IQ connect to the rest of the Yardi platform?
Maintenance IQ is built into Virtuoso Enterprise, not connected to it. Work orders, inspections, procurement and resident communication run in the same system as your accounting, leasing and resident records. No interfaces or third-party integrations required. Resident requests submitted through RentCafe or Chat IQ flow directly into the Maintenance IQ queue. Work order charges post to accounting automatically. The maintenance record is part of the same resident record your leasing and accounting teams use every day.
Does Maintenance IQ support preventive maintenance scheduling?
Yes. Maintenance IQ includes a planned maintenance dashboard, recurring work orders and recurring inspections. Teams can schedule routine tasks in advance so nothing is missed, and supervisors can monitor completion from the portfolio-level dashboard.
Can Maintenance IQ automatically charge residents for inspection damages?
Yes. When a technician flags a damage observation, Maintenance IQ creates a resident charge based on the configured charge code and posts it automatically. No separate manual entry is required.
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