Wellness Initiatives Feb29

Wellness Initiatives

Employee Appreciation Day is “officially” Friday, March 1, according to the bonus holiday arbiters, but celebrations can be anytime. Let’s explore some initiatives that promote employee well-being and contribute to a healthier, happier workplace at any office. Mindfulness Practices. Employees can incorporate mindfulness techniques and practices into daily routines to reduce stress and enhance well-being. Mindfulness is about being aware and awake rather than operating unconsciously. Slowing down and paying attention to routine tasks helps be mindful in the workplace. Relaxation breaks are essential throughout the day to unplug from work. Be sure employees are taking breaks, which is beneficial for improved productivity. Healthy Office Snacks. Encourage healthier diets in the workplace with nutritional and delicious snack options. Donuts are not a healthy breakfast option for employees, though it might be fun for National Donut Day. Instead, provide fresh fruit like apples and bananas and seasonal fruits like peaches or watermelon. Provide drinks that do not have chemicals in them, like high fructose corn syrup or aspartame. Avoid snacks with hydrogenated oils or artificial dyes. Offer a variety of protein bars, trail mixes, and beverages like Body Armor that replenish the body with electrolytes and essential minerals. Trader Joe’s has a wide selection of natural, healthy snacks at affordable prices. These healthy options give everyone more energy, resulting in better productivity than butter, sugar and neurotransmitter disruptors.   Healthy Recipe Sharing. Foster a sense of community in the office by having everyone share their favorite healthy recipes. Not everyone will be on a keto diet or vegan, but that doesn’t mean employees can’t share healthy recipes. By sharing recipes, instead of just looking at recipes online, everyone can have first-hand knowledge of what works and what does not. After accumulating enough recipes, turn it...

Lifestyle Offices Aug18

Lifestyle Offices

Since the pandemic, companies have had to adjust to keep their customers returning. For example, movie theaters are finally starting to see box office numbers like in 2019, but how are they getting people out of their comfortable living spaces and coming to the movies? Because viewing options at home are limited, and most need more space for a 60 by 80-foot screen, IMAX theaters are growing, but smaller, older theaters cannot keep up with amenities. Sounds familiar for the return-to-office issues companies are having. Lifestyle offices have become attractive for top talent seeking a modern and progressive work environment. Let’s discuss how traditional rigid office structures and work-life integration play a significant role for talented individuals who value flexibility and freedom in their work. Lifestyle offices are the IMAX version of an office building, packed with amenities and features that support work-life integration, such as flexible work hours, remote work options, on-site childcare/dog care facilities, and relaxation areas with greenery and wellness programs. These initiatives contribute to reduced stress, increased productivity and improved employee satisfaction. Aesthetically pleasing workspaces contribute to a positive work environment. Open-plan layouts with natural lighting and biophilic design elements promote employee satisfaction. Many more extensive tech or finance companies are moving to this type of office style since they have the budget to afford the construction and high rent prices. One Brickell City Centre in Miami has done just this. Featuring sustainability and is the first LEED gold-certified commercial building with sustainable architectural features. They offer gorgeous city and ocean views from each building floor, along with flexible workspaces. Other places in New York, California and Boston have ample lifestyle offices for regional transit access, dramatic outdoor terraces, top-of-the-line security and plenty of amenities. Some offer perks for exclusive...

Semper Fido Dec29

Semper Fido

We have reported on pet-friendly policies for multifamily properties, senior living communities and coworking spaces. So how about traditional offices? Are attitudes about pets in the workplace evolving? As recently as 2015, about 8% of U.S. businesses had pet-friendly policies. While only about 15% of employers let employees bring pets to work six years later, according to a survey by Southern California mobile pet groomer Barkbus, more employers are open to the idea. With 23 million U.S. households having adopted pets during the COVID-19 pandemic, “employees are prioritizing pets in their choices of where to work—and this affects employers’ willingness to allow pets onsite,” Forbes asserts. Employers such as Google, Ben & Jerry’s, Tito’s Vodka, Cliff Bar & Company and Atlantic Health System have established onsite pet-friendly policies. Some companies offer insurance, care stipends, onsite dog parks, time off for adoption or bereavement as part of their benefits package. A potential competitive advantage A 2021 study by job-seeker resource LiveCenter found that 94% of people were supportive of having pets in the workplace. Tolerance extends beyond cats and dogs to significant (although somewhat lesser) support for fish, birds, rodents, amphibians and reptiles. As a result, there are “increasing numbers of workplaces where you can take your pet to work and reap the benefits of pet ownership no matter what your work schedule,” Forbes reported in February 2022. And, adds personal finance information resource FinanceBuzz, “pet-friendly companies may even have a leg up over competitors: pets in the workplace can decrease employee stress levels and improve trust and communication between co-workers, which increases productivity.” Feasibility checklist Obviously having pets isn’t possible or desirable in every location, such as construction sites or workplaces restricted by lease and health regulations. But companies considering adopting pet-friendly policies might consider...

Return to Office Dec24

Return to Office

“When will it happen?” That question often arises in discussions of employees returning to the office when COVID-19 fully subsides. But as the third anniversary of the pandemic’s onset approaches, that question might be superseded by two others: “Do employers want their employees to return?” and “Do employees want to return?” A Gallup survey in June 2022 that indicated 60% of fully remote workers would be “extremely likely” to look for other opportunities if their employer decided not to offer remote work at least some of the time. Meanwhile, some employers have made it clear that they want employees back for the career-building, mentorship and institutional knowledge creation that in-person interaction facilitates. Others want to make use of their investments in campuses and facilities. Also, in the case of the securities industry and others, it’s easier to execute compliance, legal, risk, audit and regulatory obligations onsite rather than remotely. “During these times of the pandemic, sense of belonging has been broken. The workplace enables that sense of belonging,” says Gia Ganesh, vice president of people and culture at Florence Healthcare, a clinical trial software provider in Atlanta. But many employees have grown accustomed to working from home, with family obligations, high gas prices, automobile maintenance and lingering COVID cases all weighing against spending 40 hours weekly in the office, even factoring in the socialization opportunities. “Employees really want flexibility and choice over where, when and how to work. They don’t want to be told: ‘You need to be here on these days.’ They want to be able to choose,” Ryan Luby, associate partner at McKinsey & Company, told CNN. Hybrid work as an alternative Fifty-two percent of respondents to a CBRE survey in June 2022 intend to reduce their office space over the next...

Tiny Offices Aug30

Tiny Offices

You’ve probably heard about tiny homes, which usually range from 100 to 400 square feet and provide affordable alternatives to traditional houses, opportunities for a simplified lifestyle and a potentially smaller carbon footprint. It’s a small but steadily growing part of the residential real estate market. And now, with some companies letting their employees work from home most of the time or permanently, could the small space concept translate to the office environment as well, with similar benefits? As a matter of fact, yes. Tiny offices, which are often installed in back yards, are gaining in popularity too, with demand having “skyrocketed amid a surge of interest from private homeworkers looking to redesign their work and home life,” according to the BBC. Tiny offices suit people seeking fuller separation of their professional and personal lives. But many workers “don’t have the space [for a home office] and they don’t want to spend all of the money to remodel their house with a room addition. That’s why I think we’re seeing so much of this,” says Bob Clarizio, a builder of tiny houses in Elgin, Ill. Early in the pandemic, some tiny house and garden shed manufacturers pivoted to create home office structures. “A soon as the quarantine and having to work from home started, the requests for our sheds doubled,” said Brennan Deitsch, a manager for Heartland Sheds in Glendale Heights, Ill. Tiny office styles can range from classic cottages to modernist miniature house designs, equipped with solar panels, energy-efficient windows and other amenities. And they’re mobile, so if the owner moves, “for relatively little cost you can just take it with you, plonk it in your garden and get up and running before your house is even finished,” says Mike Hyde, operator of...

New Ways to Work May12

New Ways to Work

As workers migrate back to their offices, they’ll enter an environment that’s dramatically more accepting of nontraditional working arrangements than before the pandemic. Most industry observers agree that openness to flexible work arrangements among employers will be the norm. A survey by video messaging platform Loom that found that 90% of workers and managers are happier with the increased freedom they now have to work from home. LinkedIn reports that 1 in 67 U.S. jobs offered a remote work option in March 2020; today, that number is about 1 in 7. Here are a few of the trends workers might encounter when – or if – they return to the office: Hybrid here to stay. Harvard Business Review reported in January that more than 90% of employers plan to adopt a hybrid working model in 2022. “In the U.S., employees expect flexibility within their job as much as they expect a 401(k). Employers that don’t offer flexibility will see increased turnover as employees move to roles that offer a value proposition that better aligns with their desires,” according to HBR contributors Brian Kropp and Emily Rose McRae of the Gartner HR Practice. “There’s no one-size-fits-all approach: Experiment with ‘Team Tuesdays’ or in-person office hours between 12 p.m. and 2 p.m., two days a week. Consider quarterly off-sites that bring far-flung teammates together regularly,” suggests Microsoft in its Work Trend Index 2022 survey report.Growth in AI and automation. The World Economic Forum predicts that artificial intelligence and automation will spark the creation of 97 million new jobs by 2025. AI will affect many existing jobs as well, by automating managerial tasks such as approving expense reports and monitoring direct reports’ completion of tasks and letting workers focus on areas requiring creativity, imagination and high-level strategy....

Office Outlook Oct25

Office Outlook

The September jobs report clearly left something to be desired, adding just 194,000 jobs for the month. However, a brighter point is within that number: Nearly half of all of the jobs added in September were in the office-using sector. And, while many more jobs are needed to rebound to pre-pandemic levels, data from the CommercialEdge National Office Report is encouraging. Nationwide, office vacancy rates continued their slow trickle downward, falling 50 basis points (bps) in September to settle at 14.9%. Moreover, vacancy rates are still up 130 bps year-over-year. At the same time, the national average full-service equivalent listing rate for all office space dropped $0.10 over August figures. Even so, it still represents a 1.2% year-over-year increase. Specifically, 18 of the top 25 markets analyzed experience an increase in listing rates. They were led by Los Angeles and the Bay Area, which saw increases of 8.1% and 6.2% year-over-year, respectively, to $41.62 and $55.79. Meanwhile, listing rates in the Indianapolis office space market cooled ever so slightly over August figures, finishing the month at $21.09 — down 0.29% year-over-year. However, as the pandemic wanes and becomes more endemic, there are reasons to be optimistic regarding commercial real estate. In particular, big tech companies have been on a buying spree of large and high-profile office buildings. For instance, Google will exercise its purchase option at Hudson Yards in New York City for $2.1 billion; Apple purchased a trio of buildings in Cupertino, Calif., for $450 million; and Amazon continues construction on its $2.5-billion HQ2 headquarters in Northern Virginia. Notably, part of the motivation for purchasing commercial real estate is also driven by record levels of cash reserves at large technology companies. And, historically low interest rates combined with record profits means that commercial...

Back to the Office Jul23

Back to the Office

Have you ever heard the phrase, “practice what you preach?” It’s a call for practiced values to align with value statements. At Yardi, we’re in the business of creating software solutions that are so robust and user friendly that even we would use them—and we do. Our latest release, Yardi Corom, makes lease management efficient, simple and transparent. We’ve implemented Corom at home to navigate back-to-office protocols. You Meet Corom Corom is a workplace management solution for commercial occupiers. The Corom suite simplifies end-to-end corporate real estate organization such as lease management, occupancy tracking and desk hoteling for flexible workplaces. Discover additional powerful features in Corom. The platform is scalable to any size business and the needs of any corporate occupier. We are using Corom for back-to-office protocols in our 20 U.S. offices. Yardi implements Corom for desk hoteling In July, Yardi offices began to reopen on a rolling schedule. To enhance safety and convenience, employees are able to make workspace reservations through Corom. The platform serves as an internal occupancy tracking and desk hoteling system for offices that are reopening at partial capacity. Currently, settings in Corom ensure that offices operate at no more than 25% seating capacity. This permits ample space between active desks during occupancy. The scheduling system also permits time for cleaning desks and equipment between uses. Corom lets workers customize their work experience Customization options within Corom permit commercial providers to promote greater occupant satisfaction. At Yardi, each workspace includes two monitors, a mouse, keyboard, phone, and one of two docking station styles. Employees can select the docking station that they need when they’re making the reservation. Employees bring their laptop and headset or request a loaner set. Employees can even reserve the desks that they used before office...

Tenant Experience Apr05

Tenant Experience

“Buildings are the next computing platform.” That’s how Chase Garbarino, CEO of HqO, describes the importance of software and building intelligence as companies seek a safe return to the workplace. Just as books shifted to tablets, music switched from CDs to Pandora and Spotify and taxi service switched to Uber, buildings have transformed from manual and analog to newly digital ecosystems. Without a doubt, the pandemic has accelerated the investment into digital infrastructure for companies of all sizes. On a recent CREtech webinar, “State of Tenant Experience: 2021,” host Michael Beckerman, CEO of CREtech, cited an Ernst & Young report that found businesses could save 11% on per-employee costs by switching to a hybrid work model. This is important for the flexible workspace industry, which has been ravaged by the effects of COVID-19 on workers entering offices. As Garbarino stated, coworking put downward pressure on lease length for years, so the traditional office industry had to focus on customer experience and happiness, partly to counter the growth of coworking. That shift to the value of tenant experience now becomes even more noticeable, as there need to be tangible benefits to returning to an office when a vast majority of employees have not lost productivity working at home. On a recent Realcomm webinar, the panel discussed tech advancements to help workers feel more confident returning to the office. Touchless elevators, apps showing office occupancy and desk availability, as well as air quality sensors that can remove pathogens, are just some of the new ways in which employers are trying to safely welcome employees back. But these advances, as reliable and effective as they are, don’t overcome the fact that only 1% of workers are renting a space outside of their homes while working remotely. Based...

Future-proofing Flex Spaces Apr01

Future-proofing Flex Spaces...

Better to act than take on the risks of inaction. This was the theme of a recent GWA webinar, in which panelists discussed ways to minimize risk and future-proof a coworking or flexible workspace operation. “The biggest risk is the risk of not doing anything, of not reacting to the market,” said Dan Zakai, co-founder and CEO of Mindspace, a coworking space with locations in Europe and the U.S. By now, we see that the office experience as we knew it is being reimagined. Landlords need to pivot to a hospitality experience in order to safely and effectively welcome tenants and workers back. They need to provide amenities that workers don’t have at home, or offices will see low occupancy given that productivity levels did not drop from the couch, kitchen table or home office. According to Zakai, landlords will raise occupancy levels with coworking faster than with traditional long-term leases. One of the biggest challenges is whether to spend the initial cost on coworking, whether that is building out a new coworking space or transitioning a vacancy. Since landlords typically won’t operate the space, it makes choosing the right partner critical. Giovanni Palavicini, principal at Avison Young, believes one of the keys to success for operators is finding a niche. Much like hotels have seen the growth of boutique offerings, the coworking industry should head in the same direction. This was already a growing trend prior to the pandemic and could accelerate now. Picking the wrong operator with a business model unsuited for your location, or a poor deal structure could create significant risk. “I don’t like RFPs because an RFP allows anyone in the door,” Palavicini said. “Because at the end of the day, we want to figure out who we want...

Commercial Space Management Mar31

Commercial Space Management...

The first annual CoreNet Corporate Real Estate Week was a success! The virtual international conference aims to “commemorate, educate, inform, and connect the world to all that our often under-recognized profession does to advance the economy.” More than 40 sessions offered insights and networking to commercial professionals globally. Three sessions educated attendees on the benefits of flexible workspaces and the tools available to manage them. The benefits of hybrid workspaces The “Hybrid Working and the Ubiquity of Space” session offered attendants the opportunity to explore best practices in hybrid work models. Panelists presented practical ways that landlords and employers can optimize hybrid work models by adopting flexible workplaces and customized software. Switzerland-based IWG CEO Fatima Koning and Gareth Haver, CEO for the Asia-Pacific, Africa, and Northern, Central and Eastern Europe regions shared what’s working for them: “The office is not in one place any longer—it is everywhere,” said Koning. She observed that flexibility and mobility rank high on tenant demands. Traditional office space is not obsolete, but employees want (and often need) the ability to work from different settings. This includes but is not limited to their homes. “Traditional models will no longer accommodate the workplace and workers of the future. The new standard of hybrid work promotes efficiency and connectivity, and technology is a big part of that. More advanced and empowered technology can enhance not only occupancy planning but also the overall work experience,” said Koning. While the pandemic expedited the adoption of remote work policies for many commercial companies, the trend towards remote work has been on the rise for years. Employees gain a better work-life balance, shorter commutes, and designated time for collaboration. Haver adds that employees aren’t the only ones to benefit from hybrid models. Employers gain: lower costs...

Reimagining Canadian Office Space Mar05

Reimagining Canadian Office Space

How is the commercial real estate landscape changing and how do we adapt? How will we apply those learnings to our future as a technology innovator? These questions have been on the mind of the team at Yardi Canada as well as on technology providers worldwide. Commercial asset managers require flexible workspaces and integrated technology to adapt and thrive. Those foundations pave the way for greater efficiency, resilience and human-centric design. To further explore trending implementations of destination workspaces and integrated technology, a recent “Future of the Work Place” webinar hosted by The Empire Club of Canada provided valuable insights. More equitable, accommodating and accessible workplaces It begins with considering occupant safety. Yardi Canada is an occupier of offices in Toronto, Vancouver and Saskatchewan with 400 employees across the country. In addition to following provincial COVID guidelines, we are considering the very nature of the employee-workplace relationship and how that relationship may change to promote more equitable occupant wellbeing. During the webinar, Infrastructure Ontario president Toni Rossi explains, “Can tenants make it safely to work? Once there, can they work in healthy conditions? It is not just about feeling safe in a space, because that’s personal. It’s about leaving their homes and getting to work safely, and working safely, because more people (these days) have the responsibility to care for the elderly and for young children.” For managers of all asset classes, the pursuit of equitable workspaces encourages the creation of healthier environments for all occupants, including service workers and vendors who may not have remote work options. Previously overlooked spaces, such as control rooms, could be reconfigured to accommodate worker wellbeing. With such considerations in place, large office spaces can maintain their appeal and with the right technology, they can be managed remotely. Revisiting open floor plans and measures of productivity While the pandemic has challenged the popularity of open floor plans in residential real estate, commercial landlords are experiencing greater demand on this front. Yardi Canada agrees with the panelists concluding that open concept workspaces will continue to demonstrate value for commercial tenants. Before the pandemic, tenants who opted for open floorplans were looking to drive work environments that encourage teamwork, learning and creativity while supporting social activities. These spaces continue to serve the same purposes while offering the added benefit of social distancing without feeling isolated, open concepts permit a functional and healthy use of space. The open space also encourages inclusion and wellbeing in the workplace. Tenants can provide greater consideration to their employee’s work preferences, integrate biophilic design principles throughout the office and take advantage of amenities such as wellness rooms. Panelists acknowledge that many workplaces will uphold a hybrid model of in-office and remote work options. Sarah McKenzie, independent consultant – Innovation and Future of Work observes that the “office will likely shift from a central destination for all employees to a more fluid ‘hub’. Its use will fluctuate based on the needs of occupants.” At Yardi, we are engaging with employees regarding remote work and flexible, in-office options. Multiple factors will influence our decisions, from productivity to company culture and employee wellness. Such engagement, however, paves the way for workplaces that are both client-focused and employee wellness-centred. Asset managers would benefit from innovative tools to manage such flexible workspaces, offering access to tenants as a value-added service. Foundational tools for the future Asset managers must have access to reliable data to efficiently address the unique and changing needs of tenants. There are a lot of innovative products being developed in the industry today. The first step is to implement technology to streamline and automate processes which will promote greater efficiencies, increase insights and enhance decision making. With this as a base, leadership can take the next steps to create the vision of that future workspace. Technology that seamlessly combines portfolio health, tenant risk, deal management, budgeting and construction in a single connected...

Returning to the Office Mar01

Returning to the Office

The past year has been full of challenges from a traditional office perspective. These challenges have come in a series of phases ­­— initially sending employees home for an indefinite amount of time, implementing physical and tech upgrades to safely welcome workers and guests into offices, creating a potential hybrid working model to accommodate distancing in the workspace and now waiting on sufficient vaccine distribution that will encourage more employees to return to the office. As we look at the progress we’ve made toward re-entering physical workspaces, there is still a great deal of uncertainty as to when occupancy will return to pre-COVID levels. On a recent Realcomm webinar, a group of panelists was asked when they thought their offices would return to some sort of normalcy. Their answers varied: “When we hit 50% occupancy could vary, especially in California with its restrictions,” said Stuart Appley, managing director at CBRE. Appley suggested that around September he believes they could reach 30% capacity in office. CBRE Group is the largest commercial real estate services company in the U.S., and it employs a workforce of more than 100,000. Last fall, the firm formally changed its global headquarters address from California to Texas, where it already has a significant presence, handling property management, leasing and development services for Dallas and Fort Worth office space, as well as other commercial real estate assets. Susan Gerock, CIO and vice president of IT at Washington REIT, says she’s hopeful to be at 50% occupancy “at some point in the fall, but many companies won’t even try to start bringing people back until September.” Joe Rich, senior vice president at Related Companies, and Ilan Zachar, CTO at Carr Properties, both pushed their timelines out a bit further, with Zachar saying his customers believe the end of 2021 will bring some normalcy, while Rich admitted that a return to 100% occupancy is unlikely to happen at all in his opinion. This is a significant cause for debate among industry leaders, because while there is a chance that 100% occupancy is a thing of the past, there is a wide range of guesses as to what working models will look like long term. Once the pandemic is “over” in terms of social restrictions, all signs point to the elimination of a standard 9 a.m. to 5 p.m., Monday to Friday schedule. Whether it’s fewer hours or fewer days in office, employees who have the ability to fully function remotely will do so more often than they did before March 2020. “This trend was occurring before the pandemic, but this just accelerated it,” Rich said. As Zachar mentioned, 25-30% of Carr Properties’ workforce was remote pre-COVID. Many companies were not worried about a drop in productivity when sending employees home, but were concerned about missing out on the tangible benefits to being in an office. Interpersonal relationships and hallway conversations cannot be duplicated on Zoom or Microsoft Teams. In the same manner that the office will lose its appeal, city centers are losing their vibrancy when workers aren’t in the offices. With studies showing that New York City is below 20% office occupancy, Rich expressed concerns about how viable this is for businesses throughout Manhattan and other major hubs. “Our vibrancy is currently at risk,” he said. “We can’t work without public transport.” The concern over mass transit use is one of the principal factors affecting a slow return to physical workspaces. Dallas, Houston, Austin and Philadelphia have all seen significantly higher number of employees returning to office than New York, Chicago and Washington, D.C, the latter three much more dependent on mass transit usage. Leveraging the right technology The panel made a point to differentiate between two unique sets of technology. “COVID tech” are advances such as thermal scanning, virtual conferencing and contact tracing which became necessary due to the pandemic. The second category, tech to encourage people...

Office Space Survey Dec02

Office Space Survey

The findings of the first BOMA International COVID-19 Commercial Real Estate Impact Study reveal that the death of the office is greatly exaggerated. While many tenants are reassessing the use and the size of their physical offices, a strong majority (74%) see their in-person office space as vital to conducting successful business. The nationwide survey of more than 3,000 office space decisions-makers and influencers gauged tenant sentiments relating to COVID-19, including its impact on their business and their attitude towards the physical work environment and office space decisions going forward. It was conducted in September and October of 2020 in conjunction with Brightline Strategies, with a grant from Yardi. The study’s key findings include: 65% of commercial office decision-makers continue to see significant value in on-site business operations, particularly as it relates to collaboration, coaching and culture. The economic headwinds on office tenants are far reaching, with 33% of respondents saying they have experienced at least a 25% revenue decline since the onset of the pandemic. While a strong majority see office space as vital, 61% of respondents across all tenant sizes report they will reassess space needs. 78% approve of the response their current property owner/operator has implemented during COVID-19. 47% of all tenants say their landlord’s coronavirus response exclusively has made them more likely to renew. 77% are confident they understand how to reduce and manage risk in their physical office. At the outset of the survey, 55% of respondents said they plan to renew their leases, unsurprisingly lower than the Brightline Strategies six-year national index of 78%. However, renewal likelihood increases 11 points — rising to 66% — if properties implement operational changes including new services, features and physical spaces in response to the pandemic. This uptick indicates a true inflection point, showing that a change in operations helps assure and retain tenants. Maximization of fresh air is the “most important” measure for properties to adopt, according to tenants. Additionally, more than 40% of respondents indicated that they would pay supplementary fees for disinfecting stations and twice-daily full office disinfecting. The collective sentiment toward amenities is changing too. There is less focus on traditional built-ins, like onsite gyms and cafes. Almost half say they are seeing more value in personal relationships with their property management company/teams. “Our collective charge was to help owners and operators better understand, mitigate and proactively address emerging industry trends, shifts in workplace priorities and tenant preferences resulting from COVID-19, as well as changes in market attitudes towards the physical work environment and their impacts on office space decisions going forward,” said Robert Teel, vice president of global solutions, at Yardi. Although COVID-19 continues to be a disruptive force for the office sector and its tenants, the value of the office as a key ingredient of business success remains strong. “We have seen a steady and significant rebound in the perceived value and utility of physical office environments since the onset of the pandemic, with nearly 75% of all tenant decision-makers across the country affirming that in-person offices are operationally vital to their businesses, long-term growth and sustainability,” said Henry H. Chamberlain, APR, FASAE, CAE, president and COO of BOMA International. “As our ‘new normal’ emerges, we will become increasingly focused on the form and function of office environments in a post-pandemic world.” Explore more survey data in the BOMA International COVID-19 Commercial Real Estate Impact Study executive summary, including renewal forecasts and space reduction estimates by renewal horizon. Read the press...

Flexibility Holds Key Nov25

Flexibility Holds Key...

COVID-19 has had a jarring impact on commercial real estate in the form of health risks, stunted growth prospects, permit and construction delays, reduced income for property owners and the acceleration of e-commerce at the expense of physical stores, among other disruptions. The pandemic precipitated what global management consultant firm McKinsey & Company calls “an unprecedented crisis for the real estate industry.” What will the CRE landscape look like when the pandemic fades? For one thing, new building codes designed to limit the risk of future pandemics could affect standards for HVAC, square footage per person and amount of enclosed space. Office building tenants will almost certainly be driven “to look beyond their traditional building preferences. In this new environment, tenants will gravitate towards the properties that best solve for flexibility, adaptability, and well-being,” according to Erin Saven and Evan Danchenka of Gensler, a global architecture, design and planning firm. Maria Sicola, a founding partner of real estate planning services provider CityStream Solutions and sales and training consultant Integrity Data Solutions, believes tenants will likely make their space “more personalized and less communal – we will likely not return to all-private offices and fancy conference rooms. But all space – personal and meeting — will need to be viewed with more breathing room.” And, of course, cleanliness will command more attention than ever. Commercial Property Executive predicts that “some products and techniques that have been used in medical office buildings and in hospitals are going to be brought to the office sector,” such as microbe-resistant door handles and elevator buttons and sanitation with ultraviolet light. Amenities as differentiators Building owners and developers, for their part, would be well advised to explore “new real estate design strategies that can differentiate them from the competition and...

Opposite Outlooks Nov12

Opposite Outlooks

It’s a tale of two outlooks for the industrial and office real estate sectors, reported the experts from Yardi Matrix and CommercialEdge in a commercial real estate webinar presented on Nov. 11. As the end of 2020 nears, each market has a different trajectory. For owners and investors in the office sector, the full impact of the pandemic and its impact on the way employees work, especially in the knowledge and technology sectors, has yet to be unveiled. Major office properties tend to operate on long leases, so while rent remittance has been generally solid this year, as leases come to term in 2021 things could change. The big question, said Yardi Matrix vice president Jeff Adler, is what use of office space looks like in the future. One thing 2020 has taught us is that it likely doesn’t look like the old model of spending five days a week in a cubicle. “There is a re-evaluation of ‘what is the purpose of space?’ Was the purpose of that space that people got things done there? Or was it a culture purpose? If it was simply to do a task, it’s become clear that task can likely be done at home. How space is used, why space exists and why you need it in the first place is going to be reimagined,” Adler said.  “What kind of office footprint do you actually need to achieve the business goals that you have?” The answers to those questions will determine the floorplans and lease terms of offices post-pandemic. Also at play: where they’re located (public transit use is still dramatically decreased) and how many workers will come to the office on any given day. Right now, going back to a 5-day office work week seems highly...

Office Re-entry Nov12

Office Re-entry

The topic of safely re-entering the workplace has now been top of mind for over half a year. While some businesses are still closed and employees are working remotely, there are a growing number of offices who have decided to open their doors following local safety guidelines. On a recent BOMA webinar, a group of service providers ranging from software vendors to elevator engineers to wholesale suppliers discussed best practices for ensuring employee health and safety while successfully reopening their physical spaces. Brian Sutherland, Yardi industry principal, detailed some trends that Yardi has seen based off research from CommercialEdge: Office vacancy is currently at 10-15%. Since April, subleasing is up 35% as tenants try to either downsize or upsize for distancing purposes. New construction is down 40% from the previous year among office assets. Office demand is changing: f leasing terms, private office demand and suburban models are all growing. Rent is being paid, but physical occupancy is at risk: landlords are considering whether long-term leases are sustainable or whether tenants will not need the space they’re paying for. Only about 12% of New York City workers are back in office, as of latest estimates. There are specific questions to analyze when considering a move back into the office. Employees who want to confidently re-enter the workspace are asking how to accurately report health status updates and how to stay connected with colleagues. Office managers, on the other hand, are tasked with ensuring a safe and orderly re-entry while assessing how to limit available workspace to promote health and safety and follow guidelines. Landlords want to encourage tenants to return to the office, but they first need to understand their tenants’ use and occupancy of the space. In order to help answer some of...

Tech’s Role

Many jurisdictions are now allowing for reopening, requiring managers and landlords to balance the value of workers returning to the office with the need to keep them safe. There are tech advancements that will facilitate offices reopening, such as touchless door access, Bluetooth tracking, parking vacancy sensors, temperature readings and countless others. But the reality of this situation is that these enhancements were not created for a post-COVID world. We had the ability to leverage these tech drivers before, as Brandon Van Orden, senior vice president and CIO at Cousins Properties, explained. However, it has become a necessity for companies to use them more frequently now, some experts suggest. What about those who make a personal decision to stay remote? Some workers may have comorbidities making them especially vulnerable to COVID-19. Some may be unable to arrange childcare while schools remain virtual. Regardless of the reason, many workers may not be ready mentally or physically to re-enter the workplace, and businesses must weigh the human elements of this just as much as the tech components of reopening. In-office Value There is one big question that nobody can yet answer: how long will capacity restrictions be in place? Because this is an indefinite timeline, it is much harder to determine in-office schedules. Some offices are moving to a hybrid work environment, which many experts believe is the future of work. It could mean that workers alternate days or weeks in office or it could mean that each day has multiple shifts, but the benefits of being in a work setting are numerous. The initial wave of work from home success was tangible. Employers were generally pleased at the rapid adaptation to a WFH model and employees showed they can produce at a high rate when...

Improving Energy Efficiency Aug26

Improving Energy Efficiency

Class A commercial buildings get all the fanfare. They have the nicest amenities, the best views and, of course, the highest rent. But let’s not overlook the value that class B and C spaces bring to communities and business owners. Often located in suburban areas or lacking glamour that high rises provide, these buildings still possess many advantages and simply don’t get the same type of recognition. A recent ENERGY STAR® report stated that 94% of all U.S. commercial buildings were properties under 50,000 square feet. Because class B and C buildings significantly outnumber class A, they can lead the way in contributing to a cleaner environment, improved leasing practices and cost savings techniques. At the recent 2020 Virtual BOMA Conference, Marta Schantz, senior vice president of Urban Land Institute (ULI), explained three major challenges for class B and C owners in regard to energy efficiency: Information constraints – Stakeholders are so consumed with day to day operations that energy efficiency gets put on the backburner. Lean on your property manager for data and best practices and educate yourself about building benchmarks to understand what’s working or not. Resource constraints – These buildings don’t have the budget or staff size of class As, so they often lack someone specifically assigned to energy projects, or a third party hired to oversee this aspect of the portfolio. Funding constraints – B and C class buildings typically don’t have capital planning funds to invest in larger retrofits with up-front costs. Owners also may not be able to take on long-term debt. How can a building owner overcome some of these challenges? Primarily, there are financing options available so that B and C owners can reach long term savings goals: cost recovery in terms of lease forms, utility on-bill financing, commercial property assessed clean energy financing (C-PACE), among others. As Schantz explained, an HVAC retrofit alone may not provide the necessary ROI, but bundled with LED installation or sensor installation, it can provide long-term savings with a relatively short-term payback process. As explained in a 2020 BOMA report, class B and C properties could save 15% on energy costs with basic low- to no-cost initiatives, or even up to 35% with the larger investments detailed above. BOMA’s research has found that sustainability initiatives can reduce operating expenses for class B and C buildings between $0.26 and $0.61 per square foot and increase the net operating income for these properties between 2.4% and 5.6% per year. What are some of the simplest energy solutions to implement? According to Joey Cathcart, associate at the Rocky Mountain Institute, here are some of the best low-cost, quick payback measures for energy savings across property type: LED lighting: LEDs use significantly less energy and last much longer than incandescent lighting. Controls/Sensors: Install LED’s in high-use areas and controls or sensors in low-use areas like closets and restrooms. Programmable thermostats: Simply program your temperature setting in times of low or no occupancy. Energy audits: Establish a baseline and identify where improvements can be made. Local authorities often provide grants for these projects. Window filming or shading: Reduce demands on HVAC and reduce solar radiation with tinting or shading. Lease provisions and green leases help increase investor, owner and tenant interest. “They help to overcome split incentives, improve transparency and indicate a commitment to sustainability,” Cathcart said. He detailed three low cost components to drive the highest lease impact: Integrate new building expectations by implementing low or no cost strategies into standard operating procedures. Integrate language into leasing that includes periodic energy audits. Tenants see this as a commitment to sustainability. Document operating best practices to optimize performance in common areas and tenant spaces. “The best time to integrate provisions is either during tenant renewal or at the beginning of a new tenant lease,” Cathcart explained. Eugenia Gregorio, founder and principal at Gregorio Sustainability, presented a case study of The Tower Companies...

Back to the Office Aug25

Back to the Office

One of the most significant factors hindering a smooth return to work has been the legal uncertainties surrounding COVID-19. The main concern is the lack of uniformity in the laws between jurisdictions, and the tightening and loosening of restrictions as cases rise or fall. Therefore, employees, tenants and landlords all need to understand what can and cannot be enforced. Contract clauses, deferrals and concession negotiations have been ongoing since March, and the ramifications of these changes will carry on for months to come. Compliance for reopening If a manager cannot ensure the safety and wellbeing of workers, then an office simply cannot reopen. On a recent Realcomm webinar, Evandro Gigante, partner at Proskauer law firm, explained that compliance for reopening varies by jurisdiction, but New York, where their main office is located, has a thorough set of rules laid out for businesses to reopen. “There is a very robust set of guidelines that include, among other things, the development of a comprehensive health and safety plan which requires a close look at screening, testing, contact tracing, signage and social distancing procedures to be put into action,” he said. The guidelines require a written document detailing expectations for landlords and employers. Administering questionnaires regarding self-health is going to be a key, and there will be many questions about the legality or requirements involved with temperature taking. “Under Equal Employment Opportunity Commission (EEOC) guidelines, you can diagnostically test your employees,” Gigante explained. “But the EEOC has not sanctioned antibody testing for the purpose of making employment decisions.” You can legally collect medical information on individuals, according to the EEOC, including their temperature or their symptoms, as long as you maintain it confidentially and separately from personal files. But here is where different jurisdictions and different guidelines...

Sublease Space to Spare? Aug21

Sublease Space to Spare?

Commercial real estate has encountered a space problem: there is too much of it. Unused, unwanted square footage is having a ripple effect throughout the industry, stalling new deals and prompting tenants to get creative with their leases. Which markets have the most excess space? Tech markets such as San Francisco and Boston are among the cities with the most space to spare. The report suggests that tech companies often lease more space than they need. If they are hit with a sudden need to expand, the resources are readily available. Conversely, they are apt to offload unneeded space during economic downturns such as this one. Markets with a broader range of employment sectors recorded more modest increases in available space. Dallas-Fort Worth, Manhattan, and Washington, D.C. are among the top markets with a moderate increase in excess space scattered across its large providers of health care, tech and energy services. “We believe that the second quarter was the low point for the market with office leasing activity down by more than 40 percent from a year earlier – and that we’ll begin to see a gradual recovery,” says Ian Anderson, CBRE’s Americas Head of Office Research in an interview with World Property Journal. Huston was the only market with negative space to lease between March and June 2020. The city recorded a -2% change for a total of 5.2 million sq. ft. How is the excess space impacting the commercial market? Though the national vacancy rate increased 10 basis points to 13.2%, listing rates remain comparable to figures recorded at this point last year. Average full-service equivalent listing rates only fell by 0.7% to $38.15 per square foot in May. Analysts suggest that the demand for new office space has declined to such a point that traditional price reductions would not produce the desired effect. Additionally, multi-year office leases make substantial price decreases unfeasible. It also seems that many office owners are still optimistic for a V-shaped recovery, counting on pre-COVID-19 levels by Q4. While listing rates seem stable, the excess office space has had a notable effect on future demand. Per the Yardi Matrix Office National Report, the second quarter recorded only $4.4 billion in transactions compared to $12.7 billion at this point last year. Buildings near completion are still slated for delivery. New supply, however, is being added at a pace slower than seen at this point in 2019. The total amount of planned office space decreased by 8.5%. Due to the current downturn, analysts expect deliveries to continue at a slower pace than last year. Get the complete Yardi Matrix Office National Report Subletting office space provides some relief to lessors The recession, high vacancies rates and low demand have left tens of millions of square feet on the negotiation tables. To add to the excess, the average company requires about 20% less space now than it did pre-COVID 19. The market has plenty of space to spare, and tenants are seeking creative ways to make the most of unused square footage. Per a recent report by global property consultant CBRE, the 10 largest U.S. office markets experienced a 12% increase in space offered for sublease. Since March, the major markets offered 6.1 million additional square feet of space to bring the current total to 59 million. Lessors seek to sublet to recuperate costs on unused space. Per Tenant CS, which offers conflict-free tenant representation services, tenants can expect to recover less than 50% of their rent obligation. During the current economic downturn, that cushion may be the difference between making rent or not. Nearly half of commercial retails rents were not paid in April and May, for example. Figures are better for office tenants. Currently, REIT-owned office buildings report that they are collecting about 90% of rents from tenants. The concern, however, is that employers will embrace remote work for good. Some will make...

Lease Performance Now Aug08

Lease Performance Now...

It’s hard to imagine entering August with the COVID-19 pandemic still causing mass disruption throughout the commercial real estate industry. While there are varying degrees of guidelines and protocols for reopening buildings, the general consensus is that a large percentage of tenants needed help to navigate these times. Whether it was in the form of rent concessions, deferrals or any other tactic to prevent going under, tenants are reaching out to property managers more than ever. As part of Yardi’s Innovator Sponsorship of the July CRETech virtual conference, Brian Sutherland, commercial industry principal, had a chance to host a discussion with Paul Gaines, managing director of asset management for Accesso Partners. Accesso, based out of Hallandale, Florida, manages a portfolio of over $3.3B in assets across 21 cities in 8 states. Managing Deferral Requests Gaines explained they initially had 150 tenants across the portfolio who requested rent relief. Accesso then requested three things: 1) Ask the tenant to look thoroughly at their insurance coverage for any pertinent information. 2) Ask the tenant to apply for government assistance. 3) Ask the tenant to send complete financial documentation to Accesso so they could work on a plan together. Gaines revealed that his company had been able to reach agreements with 35 tenants on lease amendments or deferrals, without granting any abatements. While it’s a difficult time for all, it is important to realize the difference between those who truly need assistance and those who simply aren’t able to use their office space but are continuing business operations successfully. Thanks to quick and concise decision making within the executive team at Accesso and consistent communication with tenants, Gaines said they have seen 96-97% timely collection across the portfolio since work from home orders were enacted. The senior...

Virtual GWA 2020 Jun20

Virtual GWA 2020

The 2020 GWA Conference, like many events nationally this year, was forced to pivot to a virtual setting. Despite the quick timeline to put the online event together, GWA was able to gather a fantastic group of presenters and over 1500 attendees took part in the 24-hour production.  The prevailing themes were health and safety for both members and staff, as well as the changes the coworking industry can expect to come out of this crisis stronger and smarter. Here is a look at some of the takeaways from the global event. The office is not dead One of the interesting nuances from the pandemic has been how productive employees have been while working from home. Employers have generally been pleased with the productivity of a completely remote workforce. It is potentially a defining moment for coworking spaces, which could reap the benefits of companies who realize they don’t need to house everyone in one centralized location, and many positions could become fully remote. Previously remote workers, on the other hand, may just feel some satisfaction at what they’ve known all along. However, bandwidth limitations, distractions or lack of comfort could pose some challenges while working at home. Joe Brady, CEO Americas of The Instant Group, explained that while work from home policies have had success, coworking solves for the issues that WFH presents. Brady’s stated the 3 C’s for where people choose to work are concentration, community and collaboration. While one may achieve some aspects of that from home or with the emergence of video conferencing, the coworking industry is a hub for all three simultaneously. “The idea of innovation could be dying if everyone is permanently working from home,” he said. “The threads of culture strengthen when people come together.” Ensuring health...

Varying Impacts May13

Varying Impacts

Yardi Matrix continued its series of comprehensive market impact webinars on May 13 with an in-depth look at the state of the commercial real estate industry, presented by Jeff Adler, vice president of Matrix, and Rob Teel, senior vice president of global solutions at Yardi. Both provided data and insight into the crucial question Adler introduced at the start of the session: How do we move forward, past the lockdown and into the recovery phase? “Despite the herculean efforts by the federal government to keep businesses afloat, there is still more pain to come,” Adler said. And for each sector of commercial real estate, the road ahead will look different. Optimistic outlook for industrial Across all real estate sectors, industrial and multifamily are holding up best during the COVID-19 pandemic. “They were also the two best performing sectors before this hit,” Adler noted. April rent collections for industrial averaged around 86-87 percent, so the sector is not entirely immune to nonpayment, but looks good compared to retail. Dependence on e-commerce for home-delivered supplies and other purchases has helped industrial stay stable. In some smaller markets ideal for last-mile delivery siting, industrial rents are even edging up. There’s also newfound demand for cold storage due to changes in the grocery market. Office holding up, but changes expected All things considered, “office is in pretty good shape,” said Adler. “Though coworking is hurt pretty bad.” April collections of office rents were in the 85 percent range, and are expected to stay high for buildings with large, well-capitalized tenants. Office may see significant changes as states return to work, however. Concern looms for office hubs like New York City, where dependence on public transit and crowded elevator rides in skyscrapers are both hard to reconcile with ongoing social distancing requirements. “There is going to be a rethinking of the footprint. How much physical space and face to face contact do you need to keep (corporate) culture together?” Adler asked. Teel noted that there has been a spike in interest in serviced, suburban office space from firms who want to return workers to the office but in a less congested setting. And coworking is likely not dead, but will have to return either long-term or with major changes to accommodate social distancing needs. A rough road for retail “This is where the carnage is,” Adler summarized bleakly. “And for retail, the snapback is not likely to happen anytime soon.” April rents were paid by around 45 percent of retailers, and May is expected to be far worse. Major retailers like J.Crew and Neiman-Marcus have already declared bankruptcy, although in some cases the pandemic merely sped up a predetermined outcome. Brick and mortar stores were already struggling with online competition well before the pandemic. “We are social animals, we will gather again, it will just take a bit of time for it to happen. And there will be pain in the sectors that depend on the gathering of people,” Adler said. Grocery-anchored retail continues to outperform, but is still taking a hit due to closed secondary tenants. For more in-depth information on the state of the commercial real estate market, view the latest Yardi Matrix report. Yardi observes latest CRE technology trends Teel delivered an overview of the tech requirements that commercial owners and managers are now finding to be essential in today’s changed world. Accounts receivable tracking for deferrals and concessions is crucial, as is accurate documentation and tracking of tenant status. Yardi will soon introduce a new CRE tool, LeaseManager, to help with that. But perhaps the biggest tech shift will be a paperless push. It will help CRE improve contactless business practices like vendor invoicing and electronic payment fulfillment. “This is one area that’s overdue for disruption and change and it’s happening now,” Teel said. He estimated that physical checks still make up 90 percent of the payments that Yardi clients...

New Office Insight Jan22

New Office Insight

Here are some highlights of the most recent U.S. office property report from Yardi Matrix: Office-using employment increased 1.6% year-over-year in November 2019. The average asking rate increased 2.3% year-over-year that month while the vacancy rate fell 10 basis points to 13.6%. Growth in demand for office space as measured by office-using employment is heavily concentrated in a handful of metros. The top 20 markets tracked by Yardi Matrix accounted for 64% of office-using employment growth from October 2018 to October 2019 but only about 42% of total employment growth. Transactions through November totaled $82.2 billion, on pace to match or exceed the $93 million recorded in 2018. Sixty-seven million square feet of space was delivered year to date through November and another 156 million square feet remains under construction. Learn more about key trends in national supply, demand and sales—along with the factors driving listing rate increases in Brooklyn, N.Y.; and why the office market economies in Nashville, Tenn., and Orlando, Fla., are riding high—in the Yardi Matrix national office report for December...