Ready to advance your sales and marketing? Meet RentCafe Senior CRM, our mobile-friendly single connected solution. To paint the picture of how this solution helps senior living operators — and their sales teams — reach new heights, we put together a brand-new infographic. We hope you enjoy learning all about RentCafe Senior CRM and the benefits it brings: Did you know 65% of sales professionals use CRM, and 97% consider sales technology to be important or very important? And out of companies using mobile CRM, 65% achieved sales quota compared to 22% of those without mobile CRM? Everything you need on a single platform As the infographic shares, RentCafe Senior CRM allows you to: Configure and automate the sales process to guide your unique selling approach View real-time census data, occupancy status, unit rates and amenity offerings Eliminate duplicate data entry with a united leasing and move-in workflow Lead with confidence using a platform integrated with multiple elements of the Yardi Senior Living Suite Generate, complete and upload documents to RentCafe Senior Living, where residents and family members can sign electronically Reduce risks with a solution that is HIPAA and SOX compliant Access visual reporting with configurable, group-based dashboards and a wide selection of KPIs Drive efficiency with a convenient mobile app built for iOS and Android devices Enjoy the convenience of Yardi as your single support avenue Evolving functionality designed for senior living What makes RentCafe Senior CRM a differentiator? At a glance, this mobile-friendly system offers: Inbound and outbound calling, texting and emailing Duration and engagement tracking Triggered activity follow up Predictive analytics Automated prospect and referral correspondence Event management Third party API integrations Lead scoring Level up with RentCafe Senior CRM Curious what else RentCafe Senior CRM can do? Read the...

You may have read our past blog posts on the Yardi Pharmacy Network, our growing market of pharmacies connected with senior living providers using Yardi eMAR. Excitingly, that market has just reached a new milestone. We’re happy to announce that Yardi now has 500+ communities with a live pharmacy interface! It’s a wonderful accomplishment that our senior living team is proud to share. See below for more details. Exploring the Yardi Pharmacy Network In case you’re unfamiliar with the Yardi Pharmacy Network, we’ll go over some key points. In essence, this dynamic network facilitates communication between point-of-care staff and pharmacies, resulting in a higher standard of medication administration. Yardi eMAR integrates with a variety of pharmacy interfaces including QS/1, FrameworkLTC, Omnicare, Computer-Rx, Prodigy, PharMerica and Suite RX. View our full list of current partners. In joining the Yardi Pharmacy Network, pharmacies gain a competitive edge with access to senior living providers who have adopted Yardi’s platform. For providers, that results in simplified operations, reduced costs with order management, seamless electronic refill requests and automated medication reconciliation. Yardi Pharmacy Network reaches new milestone To better illustrate why we’re excited about the 500+ (501, to be exact) communities milestone, here’s a breakdown of the numbers in prior years: 2019: 100 communities2020: 200 communities2021: 396 communities2022: 501 communities Each integration has several moving parts, so this growth is a testament to our wonderful team, senior living clients and the partnered pharmacies. Learn more about the Yardi Pharmacy Network in our brochure. Get in touch Thanks for reading all about our new milestone — we look forward to updating you as our growth continues. If you have any questions on the Yardi Pharmacy Network, don’t hesitate to get in...

If you’ve been in our RentCafe Senior CRM mobile app lately, you likely noticed several exciting updates. Either way, we’re here to talk about what’s new — and improved — courtesy of our latest release! Each enhancement was powered by client feedback, which makes this release all the more fulfilling to share. Read the summary below to learn more about the updates, then download the RentCafe Senior CRM mobile app (if you haven’t already) to explore for yourself. Our mobile app makeover In a world where many of us use apps regularly, we know the importance of keeping things fresh and easy to navigate. That coupled with feedback from our amazing senior living clients drove the latest revamp of the RentCafe Senior CRM mobile app. At its core, this release completely freshened the app’s user interface. We’ve redesigned the dashboards, updated the prospect profile and more. This allows for easier navigation and task completion, which is critical for sales counselors with a busy schedule. Adding to the enhanced user interface, the refreshed mobile app now includes functionality with RentCafe Conversations, as well as the ability to see unit market rates. Here’s a list of all the primary functions within the app — easily accessible on the go. Users can: Add/review prospect records Monitor queue leads Activate/deactivate leads Create/complete activities Contact prospects via call, text or email (call/text requires RentCafe Conversations license) Add/review referrals Review units by status and market rates Review calendar Ready to see the app in action? Download the RentCafe Senior CRM mobile app on Google Play or the App Store. All about RentCafe Senior CRM RentCafe Senior CRM offers intuitive sales and marketing tools designed for senior living. Ready to strengthen lead management, enhance communication and ultimately maximize occupancy? This may...

Ready for new functionality in the Yardi Senior Living Suite? Our latest release (7.17) is available now — including updates to Voyager Senior Housing, RentCafe Senior CRM, Yardi EHR and eMAR. First things first, before we share a highlight of the new features, a warm thank you to our senior living clients! Your feedback powers each release, 7.17 included. See below for a brief overview of updates to each product, then watch the accompanying webinars to learn more. Voyager Senior Housing We’re excited to share what 7.17 offers in Voyager Senior Housing, including a redesigned rent roll, newly-available rentable items, trust fund accounting updates as well as general ETL and reporting enhancements. Additionally, Voyager Senior Housing now integrates with our dynamic maintenance solution, Maintenance IQ. Watch the Voyager Senior Housing webinar. RentCafe Senior CRM Access greater community performance insights with a new speed to lead report and reimagined listing analytics in RentCafe Senior CRM — all thanks to 7.17! Enhanced proposal concessions help you meet the greater needs of your business. Boost efficiency by adding custom forms to activity screens. Make the most of RentCafe Conversations by using features like bulk texting, email tracking and automated text follow-ups directly in RentCafe Senior CRM. Watch the RentCafe Senior CRM webinar. Yardi EHR and eMAR How is 7.17 improving our care solutions? Starting with Yardi EHR, you can now initiate and track digital signatures for any document or report with an enhanced digital signature workflow. Also benefit from a new immunizations screen, resident header updates like a customizable storyboard and multiple care stream enhancements. You can chart in care stream on non-resident tasks, such as common area cleaning and medcart restocks, meaning the system now accounts for all caregiver time to help administrators with scheduling. Lastly,...

Employee turnover and attracting caregiving staff (traditionally cited as the top challenges among senior living operators) are now being reported as the second and third biggest challenges senior living organizations are confronted with. That finding comes from the National Investment Center for Seniors Housing & Care (NIC) via their recent survey. Described as a “positive sign of relief” for senior living operators, the data suggests the industry is slowly turning the corner in regard to staffing challenges. The survey — Executive Survey Insights: Wave 44 — in addition to NIC’s latest survey (Wave 45), are packed with more discoveries on the state of senior living. Keep reading for a highlight: About NIC Executive Survey Insights What are NIC Executive Survey Insights? Introduced back in 2020, the initiative seeks to deliver real-time insights on the pandemic’s impact in senior living. By distributing surveys to operators across the U.S., NIC gauges what obstacles communities are facing and measures their pace of recovery. This Wave 44 survey includes responses from July 25 to August 21 of this year, drawn from owners and executives of 55 small, medium and large senior housing and skilled nursing operators across the nation. As for Wave 45, responses are from August 22 to September 18, pulled from 47 operators. Wave 44 & 45 findings While the Wave 44 report reveals several important findings, this stands out most: staffing challenges are no longer being cited as the number one concern for industry operators. Instead, the report shows rising operator expenses as the top challenge organizations are currently facing (according to 86% of survey respondents). So in regard to the staffing crisis, the Wave 44 data shows promise. And building off that positivity, three-quarters of respondents say they’re optimistic that more improvements are on...

The senior living industry is continuously changing. Providers must adapt to unique challenges — pandemic included — to keep their communities moving forward. That includes finding new ways for residents, family members and staff to easily stay in touch from anywhere.   Which methods are most effective? What has the power to keep your communities connected? The answer starts with technology.To delve deeper, we put together a fresh, comprehensive ebook here at Yardi. It details five ways technology connects senior living communities and explores why our secure online portal, RentCafe Senior Living, is a differentiator. The inspiration was to give providers a detailed yet concise look at how technology bridges gaps in communication, enhances resident satisfaction and more. Check out the sneak peek below then read the ebook in full. We hope you enjoy! The importance of technology Did you know four out of five adults age 50+ rely on technology to stay in touch with others, according to the AARP? And 44% of seniors view technology more positively as a way to stay connected than they did before the pandemic? It’s undeniable that technology has become an important — if not essential — tool for communication among older adults. That includes those residing in senior living communities and by extension, their families and the staff members they interact with. But when providers look to implement a tech solution for their communities, not just any solution will do. They need a platform that is easy to navigate, secure and integrated with other facets of their business — from financials to resident health records and more. That’s where leading solutions like RentCafe Senior Living come in. As Yardi’s secure online portal for senior living communities, RentCafe Senior Living enhances communication among residents, families and staff...

Congratulations are in order! We’re pleased to recognize Brightview Senior Living, a wonderful Yardi client, for two recent achievements that highlight their dedication to residents and employees. Congrats to Brightview for earning a place on People Magazine’s Companies That Care® list for the second year in a row, as well as being named the number one Fortune Best Workplace in Aging Services™ for the fourth consecutive year. Brightview earns People Magazine accolade To earn a place on People Magazine’s Companies That Care list, organizations need to go above and beyond in more ways than one. Leaders must ensure they’re honoring employees, uplifting their communities and ultimately, striving to make the world a better place. That criteria comes directly from People in describing the 2022 list. Brightview surely meets that criteria, as they’ve spent over 20 years creating an exceptional environment for their employees and residents. This is the second consecutive year they’ve earned a place on the list, and they’re the only senior living company that’s been recognized. “This highly competitive ranking features 100 U.S. companies across all industries, and we are honored to be the only senior living company recognized,” shared Brightview on LinkedIn. “We are proud to be named as an organization that genuinely puts people first.” Plus the #1 place on Fortune’s esteemed list It’s pretty exciting to earn not one, but two exceptional accolades that highlight a commitment to care, service and staff. For Brightview, that includes the number one place on Fortune’s Best Workplaces in Aging Services list. To build the 2022 list, Fortune analyzed data from more than 140,000 employees in the senior living industry. From those surveys, over 90% of Brightview associates reported feeling welcome at the company, and they believe their work has special meaning. This...

For senior care staff, taking resident vitals is often done manually. From capturing vital signs to recording data for each resident, the process is time consuming and heightens the risk for transcription errors. Luckily for providers and care staff, technology exists to capture, protect and connect that data. That describes our new partnership with Direct Supply, an integration between our electronic health record solution, Yardi EHR, and their DS smart technology. At a glance, the integration enables data drawn from supported equipment — like vital signs monitors — to flow into Yardi EHR. It’s an exciting step forward for us and our senior living clients. But how does this integration simplify care workflows? Reduce errors? Improve the resident experience? We have the answers. There’s a lot to cover, but that’s what we’re here for! See below for a breakdown of how the integration works — and how it benefits communities.   About Direct Supply First things first, who is Direct Supply? Founded in 1985, this employee-owned company specializes in providing equipment and services to healthcare organizations, skilled nursing and assisted living communities throughout the United States. Their technology comes in different forms, but for our purposes, we’re introducing their DS smart solution. This intuitive platform gathers resident vitals taken from varying devices — from monitors to scales — in real time. This ensures resident vitals are captured quickly and efficiently, leaving no room for errors.   Our new integration For Yardi EHR clients, a typical staff workflow with this integration involves:  Connecting a mobile device to vitals equipment via BluetoothTaking a resident’s vitalsReviewing measured vitals on the DS smart appApproving a real-time upload to Yardi EHR   So once a resident’s vitals are taken using DS smart technology, that data flows seamlessly into Yardi EHR. As...

We’ve loved bringing this year’s Changemakers series to The Balance Sheet. Presented by Senior Housing News (SHN) and sponsored by Yardi for the fourth consecutive year, the series interviews industry visionaries to capture their experiences, strategies and advice. And to earn the Changemaker title, leaders need to push boundaries and take innovative approaches in senior living. The 2022 honorees certainly do — including our final Changemaker: Dale Watchowski. As the president and CEO of American House, one of our senior living clients, Dale shares insights about his leadership journey to date — plus more. Keep reading for a quick highlight of his interview. Meet Dale Watchowski When you meet someone with 30 years of industry experience, you know they have a few strategies up their sleeve. For Dale Watchowski, three decades in real estate and senior living have taught him valuable lessons, sparking his ability to drive strategic change. At American House, he brings that strategy — and unique leadership skills — to help the organization stand out from the crowd. That’s the basis of his interview with SHN, but there’s more to uncover. View the snapshot below then ready Dale Watchowski’s full interview. SHN: How have you changed as a leader since you’ve joined American House? Watchowski: I’ve always seen myself as an investor in real estate, as REDICO is the parent company of American House. REDICO is an acronym for Real Estate Development Investment Company, and throughout my career I’ve been investing in real estate and operating real estate. But the business of senior housing requires much more than that. Of course, you need financial discipline and some institutional character, but the business of serving and caring for seniors has to be top of mind and for me, it’s always felt philanthropic....

Planning for the future isn’t always easy, especially for seniors considering how they’ll navigate life as they age. Interestingly, most older adults recognize that they’ll need some form of assistance in the future — but less have concrete plans for how to get there.  That’s the focus of a recent study conducted by AARP, which surveyed 1,011 U.S. adults aged 50 and older. The goal was to gauge older adults’ attitudes related to long-term care planning. Curious about the findings? See below for a snapshot: Senior living study: Preparing for aging   According to the study — Long-Term Care Readiness — 68% of older adults believe they’ll need assistance with their daily activities in the future, but only 28% have thoroughly considered what life will look like when that assistance is needed.   In short, older adults may not be preparing for their aging journey as much as they could be. Relayed by McKnight’s Senior Living, the AARP study also revealed the following:    74% of those aged 65 and older believe they’ll need future assistance, compared to 64% of respondents aged 50 to 65Those aged 65 and older gave more thought to how they’ll live independently as they age, compared to respondents aged 50 to 65Not being able to live independently (63%) and becoming a burden to family members (62%) were the top two concerns noted by all respondentsFewer respondents were concerned about savings (59%), living in assisted living or nursing homes (58%) or not being able to age at home AARP sought to understand the effect of COVID-19 too, assessing whether older adults plan for the future more than they did two years ago. Read the study to learn what respondents said, and uncover additional findings. More research This isn’t the first...

When making decisions to benefit senior living residents, providers need clinical data that is easy to find, interpret and share. With Yardi Senior IQ, an integrated business intelligence solution, intuitive clinical data is available at the click of a button. Ready to see how it works? Simply put, clinical data is drawn directly from Yardi EHR and presented via attractive dashboards. Our latest infographic showcases the details — including five ways Senior IQ simplifies your clinical workflow. Five ways Senior IQ simplifies your clinical workflow Senior IQ is built to streamline your clinical workflow from start to finish. With this single connected solution, you’re equipped to: Analyze resident falls: Capture metrics such as falls categorized by time of day and falls resulting in injury — uncovering what is jeopardizing resident safety — then develop action plans to prevent future incidents.Streamline reporting: Tap into insightful data that is automatically updated from the previous day. Each dashboard’s data points were carefully selected by Yardi’s clinical and compliance team to help you track quality measures and performance metrics.Track vaccinations: Track exactly how many residents have accepted, received or declined important vaccinations. Use vaccination rates to make critical decisions regarding health and safety protocols.Monitor antipsychotic usage: Check which residents are receiving antipsychotic medications, then verify that each resident has a proper diagnosis to ensure no antipsychotics are being administered without cause.Unite clinical and financial data: Access census information, financials and clinical data in one place. Use these comprehensive insights to make informed decisions for your entire business. We can’t forget to mention the clinical snapshot feature, an all-in-one dashboard that organizes your most needed measures like new orders, recent falls, past due assessments and more. Improve care, boost productivity and reduce costs With clinical data readily available, Senior...

From occupancy to staffing, various challenges circulate the senior living industry each year. Fortunately for providers facing these challenges, implementing technology solutions can ease the burden — and lead their communities toward a brighter future. Here at Yardi, we strive to help providers navigate obstacles with our senior living management software. This includes MBK Senior Living, who recently reached their 10-year anniversary as a Yardi client. From our team to MBK’s, it’s an honor to celebrate this special milestone! About MBK MBK Senior Living follows a people-first approach in senior living. Putting residents’ health and happiness first — emphasizing exceptional care, nutritious dining and the highest level of respect — is what makes their communities shine. Founded in 1990, MBK offers options in assisted living, independent living and memory care. And 30 years of service has led the organization to continuously evolve and innovate, ensuring residents receive the best possible care. Today, MBK owns and operates communities in California, Oregon, Washington, Utah, Colorado and Arizona. Navigating industry challenges Like other providers, MBK has worked to strategically navigate the staffing crisis. With help from Yardi software solutions and decades of experience steering their communities forward, they’ve found creative ways to attract and retain staff. Highlighted in a Senior Housing News article this year, MBK’s staffing approach includes an executive director training program, which has led to the promotion of several internal candidates across their communities. In turn, vital team members have stayed on board throughout the staffing crisis. In addition to promoting internal candidates, MBK has also recruited new, qualified staff by treating candidates the same way they approach prospective residents: with respect and kindness. As a result, the staffing crisis hasn’t impacted MBK’s inquiries, tours and move-ins. Instead, the Irvine, California-based organization continues to...

If you’ve visited The Balance Sheet recently, you’ve likely seen our posts about Changemakers, an interview series that spotlights innovative leadership in senior living. As a sponsor for the fourth consecutive year, we’re honored to shine a light on each leader’s story. The in-depth interviews are released in batches by Senior Housing News (SHN). And the latest group of honorees includes Changemaker Bryan McCaleb, president of Sagora Senior Living and someone who embodies what it means to put residents first. About Bryan McCaleb As president of Sagora, a Yardi senior living client and resident-focused organization, Bryan McCaleb knows how to push boundaries and build success. Most importantly, he stands behind Sagora’s mission to help seniors enjoy retirement with style and dignity. Since joining the Sagora team in 2006, McCaleb has helped the organization serve seniors — exceeding their wants and needs — through exceptional residential alternatives. In his detailed interview with SHN, McCaleb shares how Sagora has grown in such a competitive landscape, sharing how promoting internal team members has made the difference. Read a portion of Bryan McCaleb’s interview below:   SHN: As you think back on your career in senior living, what changes have you driven that you’re especially proud of? McCaleb: Our company has always made a difference through creating. The term “Resident first” may be a cliché in our industry, but it is not a cliché at Sagora, where we have a motto “Resident First, Team focused and Quality centered.” We’ve worked hard over the last six years to create a team member-first environment. If the team member is our focus, they can take the care focus from us. From my seat, it really makes a difference. When they’re happy to be there and they feel appreciated, every aspect of...

Last year, we shared U.S. News & World Report’s plans to release a Best Senior Living list. And the waiting is over! That list is officially live — and it features nearly 1,300 senior living communities branching from over 80 operators.   The list was crafted to help seniors and their families navigate the challenging process of choosing a community. For the communities listed, U.S. news includes detailed profiles with ratings and testimonials from current residents and family members. While each community listed deserves recognition for their exceptional efforts, we can’t help but share our excitement for the several Yardi clients who were recognized. To each client who earned a well-deserved spot on the list, congratulations! If you’re eager to learn more about the Best Senior Living list, keep reading for a snapshot. Yardi clients make Best Senior Living List In selecting which locations would make the list, U.S. News surveyed residents and families from more than 3,000 participating communities. From that pool, 1,274 were selected and deemed to excel in independent living, assisted living and/or memory care. That includes a batch of amazing Yardi clients who we’re proud to celebrate. Among the Yardi clients selected, several were even recognized as exceling in all three categories. Wondering how our senior living management software helps operators unify operations and enhance care? Read more about tools in the Yardi Senior Living Suite. About the Best Senior Living list Choosing a senior living community for yourself or a loved one can be difficult. But with resources like the Best Senior Living list, that decision-making process gets easier. Courtesy of U.S. News, in partnership with Activated Insights, residents and families from participating communities were asked to rate their experience on things that matter most, including: The kindness of...

“Often I’ve found that change comes at the most unexpected times, but I believe that’s what makes our work so meaningful.” Those words come from LCS President and CEO Joel Nelson, a member of this year’s Changemakers class. The annual Changemakers series recognizes bold, strategic leadership in senior living. With leaders like Nelson interviewed by Senior Housing News (SHN) throughout the series, you get an inside look at how industry pioneers are sparking change. Yardi is proud to sponsor Changemakers for the fourth consecutive year. Introducing Joel Nelson Joel Nelson’s career at LCS — a Yardi client and one of the nation’s largest senior living organizations — has been full of change. From starting the company’s real estate business to now operating over 130 communities in the LCS Family of Companies, Nelson is skilled at navigating challenges and developing solutions. In his SHN interview, Nelson shares how being prepared for change is critical, and discusses which changes he believes are vital for the industry’s future. Keep reading for a highlight. SHN: Thinking back on your career in senior living, what are some of the changes you’re especially proud of leading? Nelson: I’ve had the good fortune to be in the industry for the last 36 years, and there have been many changes in LCS and the senior living industry during that time. The one I’m most proud of is when I was given the opportunity to start our real estate company back in 2010. It was transformational for the company and who we are, and it has driven even more changes as a result. There’s a lot to be proud of in this industry, which is why I stuck around for so long. I’ve been on multiple association boards, and for the last couple...