Café Coworking

Before coworking became an industry, we had coffee shops. Any café with free internet became a place where students and professionals would settle in for work. In the age of coworking spaces, coffee shops are still formidable competition—and tech innovations make the competition stronger. Coffee shops are cashing in as flexible workspaces We’ve all witnessed the coffee shop scene: with a beverage nearby, individuals and small groups hammer out ideas on their laptops or in hushed conversations. Sometimes, we’re one of them. Other times, we vie with them for table space. Coffee shops are the original flexible workspace, and more shops are converting available square footage to fill climbing demand. Awake Coffee Company opened in metro Atlanta in 2015. It was a small, tight space that wasn’t conducive to working. I went twice before finding a different spot. In 2019, Awake moved just one block away to a larger location, and now you can’t keep me out of it. It offers formal and informal coworking quarters alongside its cozy coffee operation. Awake isn’t the only shop cashing in on flexible workspaces. An increasing number of cafes seek a bump in revenue by offering coworking plans. Even restaurants in major metros are getting their cut of the pie. The New York Times reported on the shift, and it continues to gain momentum. New industries blossomed from the shift. KettleSpace and WorkEatPlay both specialize in turning food-focused locales into coworking spaces. Their clients’ clientele are people who don’t want to pay several hundred dollar or more per month for a coworking space. Additionally, they crave a relaxed, social atmosphere. These are freelancers, contractors and gig workers who love what they do because it doesn’t require a designated space. Yes, you can hold your own with the...

Rent Relief Success Jun25

Rent Relief Success

Emergency rental assistance funds are helping Connecticut residents maintain housing thanks to a successful launch of the UniteCT program. UniteCT is administered by the State of Connecticut Department of Housing and runs on technology from Yardi called Rent Relief. UniteCT is funded by $420 million in grants for rent and electricity payments for households impacted by the COVID-19 pandemic. Fifteen state, county and city government agencies use Rent Relief to administer more than $1 billion in emergency rental assistance funds. Over 158,000 users are registered on Rent Relief and have completed more than 57,000 applications. With Yardi Rent Relief, UniteCT accepts applications for assistance from residents and landlords using an online portal that is accessible from computers and mobile devices. The flexibility of Rent Relief paired with the efforts of the UniteCT team delivers assistance in areas that would have been otherwise been underserved. ”The UniteCT bus is an exciting new solution to combat the digital divide in communities who need additional support with technology. We are reimagining the rent relief application process by going to the individual and setting the precedent for other programs to come,” said Marina Marmolejo, program manager. (Bus pictured at right.) The success of Rent Relief’s implementation of UniteCT can be measured by how fast Yardi launched the online application portals and how quickly case review team members became trained to begin vetting fully submitted applications. Other signs of success include how many applicants have used Rent Relief thus far without major interruptions in service. Users created more than 10,000 accounts within the first few days of the applicant portal going live. “We continue to do a lot of multi-media outreach including radio, newspaper articles and social media.  We have created sixteen UniteCT Resource Centers throughout the state to...

Canadian RE Insight

We continue our discussion of how to create a supportive technology culture in Canadian real estate organizations with industry leaders Sarah Segal, director of real estate for Informa Connect, and Michael Brooks, CEO of REALPAC. Let’s start with Brooks, who itemizes what he considers the most necessary elements for promoting a tech-friendly culture: “I would say attitude, process and leadership,” he says. “Attitude means being receptive to continuous improvement. Process encompasses the search and selection of the best tech fit for the organization. And leadership refers to affirmation from top management that progress and technology adoption are complementary and self-reinforcing virtues.” And what’s the best way to encourage receptiveness to new technology? For Segal, it’s fairly straightforward: “Don’t make it scary. Keep it simple and focused,” she says, because major changes to working processes take time and resources and have the potential to overwhelm. Once the team gets comfortable and realizes how the products benefit their work and the organization as a whole, “you can grow the offerings and technology stack.” “Technology integration is a journey, not a single product,” Segal continues. “Incremental growth leads to higher returns and better adoption as opposed to big, sudden shifts in how a team works.” It’s a good idea to “anticipate concerns and opportunities that may arise and have solutions ready for them. This will lead to increased user acceptance and satisfaction.” One of the biggest uncertainties surrounding real estate and the rest of the economy over the past year is, of course, COVID-19. Did the pandemic have an impact on tech adoption?  Segal and Brooks agree that the pandemic gave rise to a paradigm shift for many commercial tech companies. In Informa Connect’s case, “what had been a 5-10 year plan became a 5-10 month plan,”...

Single Connected Solution

As COVID-19 continues to affect senior living communities, providers are challenged with finding solutions to meet the needs of residents, families and staff. Mainly, the pandemic’s restrictions on normal operations leave senior living providers in need of new systems and strategies. So which solutions are important, now more than ever? For senior living providers and other healthcare leaders, implementing a software solution may have the greatest impact. According to Ziegler’s research, the pandemic is one factor that’s accelerated the adoption of tech-enabled solutions across the healthcare industry — like never before. The research reveals the considerable benefits of utilizing software tools as the world changes. With that, incorporating an effective software solution is key for senior living providers in streamlining operations, increasing resident satisfaction, delivering quality care and the list goes on. Choosing a single connected solution Not just any software solution is beneficial. To meet the needs of their communities — especially as the pandemic shifts — providers need a full suite of tools that are mobile, intuitive and efficient. Ziegler’s white paper notes the importance of choosing a single connected solution to stay ahead of the curve. Describing the ever-changing effects of COVID-19 and other factors, they explain that “providers need a full suite of patient access solutions and virtual care functionality, as well as further tech-enabled automation of workflows.” For senior living operators, this means having tech-enabled tools in place to benefit residents, families, care staff and leaders — tools that unite on a single platform. That’s where the Yardi Senior Living Suite comes in. As a single connected solution that eliminates the gap between senior living property management and clinical services, the Senior Living Suite gives providers everything they need to manage their communities. The key differentiator? The union of property management, finance, marketing, business intelligence and resident care on a single platform. At a glance, here are 5 ways the Senior Living Suite can make a difference:  Combine property management, finance and business oversight for improved efficiency, reduced costs and responsive resident services with a comprehensive management tool, Yardi Voyager Senior HousingKeep residents and families connected through a secure online portal, RENTCafé Senior LivingMake smarter, faster decisions with actionable information for your entire portfolio through Senior IQ, a business intelligence solution for senior livingKeep health records error free, limit liability and empower staff to deliver the best resident care with Yardi EHR, a full-service electronic health record solution  Attract new residents, nurture your leads and increase resident retention with RENTCafé Senior CRM, a mobile-friendly sales and marketing solution Ultimately, there’s no denying the importance of software solutions for businesses — especially those that provide interconnected tools. This holds true for the senior living industry, both through the pandemic and beyond. Still curious about how a single connected solution can transform your business and care services? Explore the Yardi Senior Living Suite and watch this video to learn...

Changemakers Series

Ready to meet another Changemaker — a one-of-a-kind leader in senior living? Through the 2021 Changemakers series, a collaboration between Yardi and Senior Housing News (SHN), senior living leaders are recognized for their ability to invoke change and create success. With their insights captured through detailed interviews — released in batches — you gain a front row seat to hear their stories and advice. Introducing Jill Vitale-Aussem We’re excited to present another Changemaker, Jill Vitale-Aussem. In addition to being president and CEO of Christian Living Communities (CLC), Jill is the author of “Disrupting the Status Quo of Senior Living.” Talk about being an expert on driving change in the industry. From her previous work to now leading CLC, a Colorado-based organization serving over 3,000 seniors, Jill has learned to push through challenges, think outside the box and implement new strategies. In this excerpt from the SHN interview, Jill reveals the steps she’s taking to lead CLC toward a bright future. She also sheds light on her core philosophy — to recognize senior living residents as citizens who can, and should, actively contribute to creating vibrant communities.   Describe a change or changes that you’ve led throughout your career in senior living, that you’re most proud of. When I started with CLC back in 2009, it was in the early stages of a huge campus redevelopment project. The community had been there for more than 30 years, and it was time to breathe life into the birthplace of the organization. The goal of this redevelopment was to bring the community together and add life plan apartment homes to the campus. This project brought together people of different socioeconomic backgrounds to create a sense of oneness and community. We also developed a resident leadership group to...

Public Transit Jun21

Public Transit

What does the future hold for public transit – bus, light rail and subway – after the pandemic’s disruptions? Nationally, public transit ridership dropped by nearly 80% in April 2020 and remained more than 60% below 2019 levels through the rest of the year, with systems in San Francisco, Washington, D.C., Boston, Chicago, New York City, Seattle and Atlanta all losing more than half their ridership. “The fallout for public systems like transit has been nothing less than monumental,” says Government Technology, which covers information technology’s role in state and local governments. Public transit filled a vital need as COVID-19 raged, delivering workers to essential jobs at hospitals, pharmacies, grocery stores, fire and police stations and utility companies, and transporting medical patients, medicines, meals and critical supplies. Crews stepped up efforts to clean, disinfect and ventilate vehicles and facilities. Some agencies adopted new technology to better monitor system use during the pandemic and be more responsive to changing needs afterward. More recently, an infusion of federal emergency assistance has helped stabilize transit organization finances. Proposed infrastructure legislation includes several measures to expand bus routes and rail lines and convert gas and diesel vehicles to zero-emission electric vehicles. As of May, about 50% of transit riders nationwide had returned compared to pre-pandemic times, according to the American Public Transportation Assn. Roads & Bridges, a trade publication for the transportation construction and maintenance marketplace, notes that the pandemic “has elevated public awareness and appreciation for the vital role transit plays in our communities.” New challenges arise But even as the pandemic wanes in some regions, new challenges arise for public transit, which less than 6% of Americans used to commute to work before the pandemic. Work-from-home arrangements appear to be a durable trend with little or...

Senior Living News

On June 7 of this year, the U.S. Food & Drug Administration (FDA) approved the first novel therapy for Alzheimer’s disease in nearly two decades. With over 6 million Americans currently living with the disease, the approval certainly made history. Alzheimer’s today As a disease that decelerates memory and cognitive function over time, Alzheimer’s — a devastating form of dementia — has become the sixth leading cause of death in the United States. And with the disease primarily effecting older adults, including roughly 42% of assisted living residents in the U.S., the topic of treatment has long been relevant in the senior living industry. “The need for treatment is urgent,” said Patrizia Cavazzoni, M.D., director of the FDA Center for Drug Evaluation and Research. FDA approves novel therapy   What exactly is the latest treatment for Alzheimer’s, and what does the approval mean? As the decision generated significant attention, the FDA announcement aimed to answer such questions. Let’s take a look: The therapy, Aduhelm (aducanumab), has been authorized to treat patients with Alzheimer’s disease using the accelerated approval pathway. Under this, the FDA approves a drug for a serious or life-threatening illness — if it may provide meaningful therapeutic benefit over existing treatments. While the treatment doesn’t cure or reverse Alzheimer’s disease, the FDA announcement emphasized that “the approval is significant in many ways.” To name a few: Aduhelm is the first novel therapy approved for Alzheimer’s since 2003It’s the first treatment directed at the underlying pathophysiology of the disease, which is the presence of amyloid beta plaques in the brainThe clinical trials were the first to show that a reduction in plaques is expected to reduce the clinical decline of Alzheimer’s  For some, these findings were seen as a positive breakthrough. For others,...

Senior Living Positivity

The COVID-19 pandemic has been a challenging time for all of us. And for those in senior living communities, it’s been especially difficult. Despite the struggles and devastation, we’ve seen tokens of positivity, endurance and strength in the last year. Most recently, a new study by NORC at the University of Chicago revealed something remarkable: 51% of senior living communities experienced no COVID-19 deaths in 2020. We hope that the content below sheds light on this revelation, brings feelings of optimism and of course — highlights the resilience of seniors and their families. Positivity shines through in senior living   Funded by the National Investment Center for Seniors Housing & Care (NIC), the NORC study examined the impact of COVID-19 on senior living communities. Examining mortality rates by property type, NIC aimed to understand how the pandemic impacted different care settings, while showing that seniors housing provides safe environments for older adults. Fortunately, the NORC study revealed quite a few positive findings. Relayed by Senior Housing News and McKnight’s Senior Living, here’s an overview of what NORC found: 51% percent of seniors housing properties studied experienced no COVID-19 deaths in 2020Roughly two-thirds of independent living (67%), assisted living (64%) and memory care (61%) communities had no COVID-19 deaths39% of skilled nursing facilities experienced no deathsThe COVID-19 mortality rate in independent living communities was comparable to that of their respective counties — suggesting that residents who live in these properties were not at higher risk by virtue of their care settingThe mortality rates in memory care and skilled nursing were higher than in other levels of care, and they were statistically equivalent to each otherSeniors housing properties continued to operate and care for their residents, while facing a range of evolving circumstances “While COVID-19 has been devastating for older adults, a majority of properties avoided any resident deaths,” said Caroline Pearson, senior vice president of healthcare strategy and lead researcher at NORC. We hope that you’ll explore the NORC study, The Impact of COVID-19 on Seniors Housing, to learn more. We’re empowered by NORC’s research and pleased to recognize the strength of older adults and their families, as well as senior living communities’ commitment to care throughout the pandemic. Check out the Yardi blog for more positive stories in senior living during...

Creating Solutions Jun17

Creating Solutions

The past year illuminated shortcomings that can no longer be ignored within the affordable housing industry.     “The United States needs more than 7 million additional affordable housing units to meet the current demand. Yet the housing gap continues to widen, due to the triple-whammy of all-time high levels of unemployment, a severe lack of housing and a global pandemic,” explained executive vice president of Merchants Capital Chicago, Lee Oller. In a discussion with Multi-Housing News she continued, “We must collectively work to solve this crisis before COVID-19 adds the housing market to its growing list of victims.” As the nation approaches recovery, builders and developers tackle projects that were queued due to shutdowns, labor and supply shortages. Until supply catches up with demand, affordable housing providers can benefit from greater efficiency around the office to ease strain on staff and residents. How to achieve a more efficient leasing process One way to alleviate the burden on staff and residents is to expedite and streamline the application process. Software that combines compliance data management and leasing can simplify both processes. Select a compliance data management platform that processes applications for multiple affordable programs such as Low-Income Housing Tax Credit (LIHTC), HOME, rural development, HUD (50059) and local programs. Staff can save time if the platform also accommodates popular forms including waitlists, move-ins, annual recertifications, interim and market rate applications for combination properties. Next, streamline the workflow for front end and backend users. Applicants benefit from online leasing with a simple workflow: intuitive data collection uses applicants’ answers to provide relevant follow-up questions. Applicants use the same program to upload required documentation and submit fees. Where permitted, applicants may submit electronic signatures for a completely digital experience—no leasing office appointments or data entry necessary for office staff....

How High Jun16

How High

In the early 1930s, the title of world’s tallest building was claimed three times in rapid succession – by the Bank of Manhattan, the Chrysler Building and the Empire State Building, all in New York City. Since then, the designation has changed hands many times, with Burj Khalifa in Dubai, United Arab Emirates, the current champion at 2,717 feet, followed by the 2,073-foot-tall Shanghai Tower and the Makkah Royal Clock Tower in Mecca, Saudi Arabia, which tops out at 1,971 feet. The tallest building from 2004 to 2010 – Taipei 101 in Taiwan, which Burj Khalifa usurped – now occupies the No. 10 spot. The Willis (formerly Sears) Tower in Chicago reigned for 24 years until 1998 and now sits at No. 22. And Bank of Manhattan, now known as 40 Wall Street, doesn’t even crack New York’s top 20. Although construction declined in 2020, the year still saw 106 completions of buildings 656 feet and taller, including the 1,500-foot-plus Central Park Tower and 1,400-footer One Vanderbilt, both in New York. Industry observers predict that up to 150 buildings 656 feet or taller will be completed in 2021, with between 14 and 30 being at least 984 feet tall. Will it stop? Won’t physics impose limits to the upward trend? Structural engineer William Baker doesn’t think so. The buttressed core design used for Burj Khalifa could allow structures to “conceivably go higher than the highest mountain, as long as you kept spreading a wider and wider base.” In fact, he says, “We could easily do a kilometer. We could easily do a mile. We could do at least a mile and probably quite a bit more.” The next generation of behemoths includes the partially constructed Jeddah Tower in Saudi Arabia, designed to reach 3,281...

Recovery Gains Jun15

Recovery Gains

As the U.S. economy continues to show recovery gains, multifamily housing follows suite. Several factors including prevalent industries, vaccination rates and employment create a distinction between markets with rapid growth and lagging gains. Need-to-know data, quick and easy Multifamily rents increased by 2.5% year-over-year (YoY) in May. This nearly reflects rent growth rates of March 2020, before the development of pandemic trends.  For the second consecutive month, all top 30 metros showed positive month-over-month (MoM) rent growth. An impressive 90% had MoM gains of 0.5% or more.Rents grew $12 in May to $1,428. That’s the largest one-month increase in Matrix history. The 0.8% MoM growth rate was the largest since June 2015.Rents increased nationally by 0.8% in May. Of our top 30 metros, 22 demonstrated positive YoY rent growth this month. Run, walk, and crawl: metros demonstrate growth at different rates Some rents grow at a sprint. YoY rent growth reached double digits in the Inland Empire for the first time in recorded history. Rent growth in the Inland Empire clocked in at 10.2% followed by at Phoenix 9.6% and Sacramento at 8.3%. Gateway markets have found a comfortable stride. Miami reports a respectable 6.0% growth, the strongest in the region. Others are crawling or have yet to budge, though all signs point to improvements soon. Chicago with 0.0% growth and Los Angeles at -0.1% are still better positioned than San Jose (-9.0%), New York (-8.8%) and San Francisco (-6.7%). Introducing single family rental data Matrix reporting now includes single-family rents within built-to-rent communities. Data is compiled from more than 90,000 units in 700 communities nationwide. Single-family rentals (SFR) thrived during the pandemic. The industry recorded a powerful 7.3% YoY rent growth as of May. This reflects an overall rent increase of about $14...

Yardi Acquires Forge Jun15

Yardi Acquires Forge

Yardi has announced the acquisition of We Are Forge Ltd (Forge), a Bristol, UK based software company that specializes in visitor management and smart access control for real estate assets including, office, retail, industrial, flexible workspace and the education sector. Founded in 2013, Forge is based in Bristol, UK. Forge designs and develops software that connects people and buildings. Forge Bluepoint Visitor Management, is currently used across 22 million sq ft of property in the UK by high profile companies including Landsec, HB Reavis, John Lewis and Partners, CBRE and Savills. The company’s Forge Bluepoint product is a cloud-based visitor management solution that connects to access control for many of London’s premier office buildings and allows companies to manage visitors flexibly and securely. From arrival and contactless smart access, Forge Bluepoint also integrates with other building technology such as meeting room access, lifts and car parking. “We are delighted to become part of the Yardi family. Working together, we will ensure Forge Bluepoint is the leading visitor management solution across the sectors we work in,” said Paul Speariett, co-founder and director of Forge. “This is an exciting phase for Forge and our team and we are greatly looking forward to the future and being part of Yardi’s end-to-end technology offering.” “We are excited to welcome the whole team at Forge to the Yardi family,” said Neal Gemassmer, vice president of international for Yardi. “This further demonstrates our commitment to invest in innovative teams and technology to better serve the industry.” To learn more, please visit:...

Building Age-Friendly Environments...

How can states build an age-friendly environment for seniors? For California, the roadmap is outlined in a Master Plan for Aging — which received a significant revision this May in light of the pandemic.   California’s Master Plan for Aging Did you know that California’s over-60 population is projected to grow faster than any other age group in the next 9 years? Looking at the numbers, 10.8 million Californians will be older adults by 2030 — meaning seniors will make up one quarter of the state’s population. Crafted in response and released in January of this year, California’s Master Plan for Aging works to prioritize the health and well-being of older adults. The plan is a blueprint for the state’s communities to create environments where people of all ages and abilities are engaged, valued and afforded opportunities. With 5 bold goals and 23 intricate strategies, the plan aims to build a California for all ages by 2030.  The plan’s latest revision and pandemic response Given the devastating losses and serious risks faced by older adults during COVID-19, the Master Plan for Aging underwent an urgent revision in May 2021. The new-and-improved plan seeks to address pressing needs for pandemic recovery — all while investing in the resilience of California’s seniors. The revision includes $3.8 billion in new funding with goals centered around housing, health, isolation prevention, caregiving and affordable aging. Here’s a breakdown of what the budget increase covers: Workforce development investments to help support aging healthcareA comprehensive approach to Alzheimer’s disease, with funding dedicated to public awareness, care standards and geriatric workforce developmentFunding for the Department of Social Services to preserve and expand housing for low-income seniors, ensuring housing stability in the tail-end of the pandemic Looking to learn more? Explore the Master...

Memorial Day Remembrance

Memorial Day marks an important time to remember — and honor — those who gave their lives while serving our country. And for a collection of senior living communities, the day was spent doing just that. From recognizing their own resident veterans to honoring all military personnel who died in service, see how these Yardi clients got creative this year: Commonwealth Senior Living For Commonwealth Senior Living at Charlottesville, Memorial Day was spent singing “The Star-Spangled Banner,” reciting “The Pledge of Allegiance” and exchanging speeches. During this special ceremony, Commonwealth paid tribute to our nation’s fallen heroes. They also recognized their own resident veterans, including those who have passed on. “Thank you to American Legion Post 74’s Color Guard for presenting the colors and speaking about what the day means to you,” wrote Commonwealth on LinkedIn, sharing an article from NBC29. Westmont Living Westmont Living embraced the holiday at two of their communities, joining residents together for a day of remembrance. At Lakeview Senior Living, one of Westmont’s Oregon communities, residents unveiled an admirable Wall of Honor and reflected over music, drinks and barbeque. At Westmont of Fresno, residents gathered for a day of patriotic karaoke. The organization shared photos from Lakeview’s celebration as well as Westmont of Fresno’s gathering on LinkedIn. Pacifica Senior Living Last but not least, Pacifica Senior Living Hillsborough brought residents together for a memorable ceremony — releasing balloons in honor of their own family members. Pacifica posted an array of photos from the unforgettable day on social media.   Yardi applauds our clients in senior living for finding inspiring ways to honor our country’s fallen heroes. We join them in remembering all who gave their lives in...

Fashion Retailers Jun14

Fashion Retailers

Stay-at-home orders, occupancy limitations and business closure orders during the pandemic took a big toll on fashion merchants. Renowned retail brands such as Neiman Marcus Group, J. Crew Group Inc., Brooks Brothers, Ascena Retail Group (operator of Ann Taylor, Lane Bryant and others) all filed for bankruptcy protection last year as sales plummeted 86% in the first months of the pandemic. Others, like LVMH Moët Hennessy Louis Vuitton, Macy’s, H&M and Burberry, closed outlets or trimmed payroll amid drastic sales slumps. The Washington Post reported in April that nearly 200 U.S. department stores have disappeared in the past year alone, with another 800, about half the country’s remaining mall-based locations, potentially being shuttered by the end of 2025. While U.S. consumers shelled out $192 billion more for online purchases in 2020 than they did a year earlier, online clothing sales rose far less than did food and beverages, consumer electronics, personal care and home furnishings. In February, U.S. spending at clothing and accessories stores was down 11% from a year earlier, according to the Commerce Department; overall retail sales grew 6.3% in that period. Purchasing perks up One reason for depressed store sales, of course, is e-commerce. Mark Cohen, director of retail studies at Columbia Business School and former chief executive of Sears Canada, notes, “The customer who used to be handcuffed to their local department store is no longer tethered because they have an online alternative that’s become even more attractive in the last year.” But things could be looking up for retail. The U.S. Commerce Department reported that overall retail spending rebounded sharply in March, rising 9.8% after the dip in February. Department store sales rose 13% from a month earlier, boosted by stimulus checks and pent-up demand. “What we’re seeing emerging...

Sound Bites Jun11

Sound Bites

Few effects of the pandemic were felt as immediately or universally as food consumption. Barren supermarket shelves, higher prices and social distancing edicts forced many consumers to develop new patterns for obtaining and preparing food. According to results from a Consumer Reports survey published in January, about 80% of Americans made at least one change in the food they eat or the way they source or prepare it. People were snacking, stress eating and eating comfort foods more often, with 32% admitting they’ve gained weight (and 15% claiming to lose some). Another 22% said they were eating healthier than they were a year ago. “When people have less structure in their day and more access to the kitchen, it leads to more snacking and nibbling,” says Dr. Lisa Young, a nutrition and food studies expert at New York University. Not to mention more ordering in. Grubhub’s most popular deliveries in 2020 were heavily weighted toward comfort food, with chicken occupying the top three spots (spicy sandwich, burrito bowl and wings), followed by waffle fries, cold brew coffee and steak quesadilla. Home cooking heats up The novelty of takeout might have worn thin by September, when sales and marketing agency Acosta reported that 35% of the population had developed a newfound passion for cooking. As the pandemic moved into 2021, Americans continued to cook more, with 71% saying they will continue to do so after the crisis ends. That could signify that home cooks have become more creative and confident in the kitchen, along with enjoying the benefits of saving money and eating healthier. As the pandemic abates in some regions, consumers might choose to evaluate their diets and identify habits acquired during the pandemic that are worth keeping and which ones could be discarded....

Business Intelligence Tools...

How can business intelligence (BI) tools unlock the power of senior living? In collaboration with Yardi, Senior Housing News (SHN) assembled a brand-new white paper to help senior living providers examine the power of BI — and how to utilize it. Here’s a look at what’s covered: Intelligent Business: How Business Intelligence Tools Unlock the Power of Senior Living There’s no questioning the value of good data. But when data is supplemented with digital tools to extract insights, that value grows exponentially. That’s where business intelligence comes in — an addition to your senior living software that helps your company go the extra mile. And with Yardi Senior IQ, our BI solution, senior living providers uncover the insights needed to act confidently, save time and drive growth across communities. At a glance, Senior IQ offers comprehensive analytics that import data from your communities, compiling it in easy-to-read graphs and tables. KPIs like occupancy rate and NOI are made readily available, along with additional metrics like resident count, marketing spend and conversion rate. This white paper dives deeper into how — and why — BI solutions are important for senior living providers, now more than ever. Key points include: The transition toward data-driven business practicesAn increasing need for accompanying technology & digital toolsThree types of data analytics & how they apply to senior housingHow Yardi Senior IQ yields better senior housing decisionsTestimonials from senior living leaders To access the insights, read the full SHN business intelligence white paper. Interested in Yardi Senior IQ? Get in...

Tech Investment Jun10

Tech Investment

Millions of Canadians count on the social housing sector to provide them with accessible housing resources and services. Organizations like the Canadian Housing and Renewal Association (CHRA) and Ontario Non-Profit Housing Association (ONPHA) work closely with local providers to advocate for and assist this underserved population, despite working within tight budgets. This sector’s resiliency has been the driver for great innovation over the last 12 months. In many cases this involved collaborating with technology providers to map out how the future of social housing can be simplified for staff, residents and suppliers. Deciding when and how to digitize social housing workflows depends on answers to question such as: is there an immediate factor that can be resolved to improve how your office functions? Are your applicants, residents and staff increasingly requesting new digital access to processes you’ve normally conducted in-person, on the phone or via mail? Can your team quickly access the data it needs to make informed decisions, while staying compliant? Once you make the decision to invest, benefits will follow. Benefit #1: Empower Staff through Streamlined Processes Technology built for social housing can reduce “touch points” that live within your day-to-day processes. Think of a touch point as a desk or computer screen that a file has to be delivered to in order for it to move one step closer to completion. The goal of reducing those touch points is not to lessen oversight, but rather to automate access to information so that those stops or “touch points” can be fewer and faster. The Durham Region Non-Profit Housing Corporation  (Durham Housing), for example, recently self-evaluated their high-volume tasks to measure their efficiency. They wondered how they could reduce the number of times their team had to touch paperwork associated with those tasks,...

7 CRM Benefits

How can senior living providers attract new residents, nurture leads and increase resident retention? Implementing a thoughtful CRM program like RENTCafé Senior CRM is key. To explore why CRM software is crucial in today’s landscape, and to guide providers through what can be a challenging process, Yardi is excited to share an upgraded resource. What are the benefits of CRM software? Which solutions make the difference? Our new and improved ebook — CRM for Senior Living — covers it all.   CRM defined What is CRM, and how does it apply to senior living? CRM, or customer relationship management, is technology used to oversee interactions with prospects with the goal of improving relationships through use of data. CRM software captures both quantitative and qualitative data across various channels, storing it all in one centralized location. This aggregated data set then paints a holistic view of prospects, surfacing insights to help staff make strategic decisions. With increased visibility, senior living providers can better organize leads, streamline marketing efforts and see what’s working — and what’s not. A new guide to CRM software Packed with informative tips and tools, Yardi’s enhanced ebook explores 7 ways CRM software helps senior living operators drive their communities forward. Learn how solutions like RENTCafé Senior CRM work to: Supercharge marketingShorten lead response timeCentralize dataOptimize contact strategyStrengthen client relationshipsAutomate communicationSimplify workflows RENTCafé Senior CRM RENTCafé Senior CRM provides mobile-friendly sales and marketing tools for the unique needs of senior living operators. Integrated in the Yardi Senior Living Suite, this single connected solution unlocks the ability to drive quality leads, increase resident retention, produce sales projections, boost staff performance and more. Access the insights by reading our upgraded CRM ebook. For more information about RENTCafé Senior CRM or other products within the...

Digitizing Priceless Texts Jun08

Digitizing Priceless Texts

Have you ever heard the saying, “We don’t know what we don’t know?” We cannot quantify the impact of lost or destroyed information once it’s gone. Subsequent generations are simply left not knowing what was once known. From the destruction of the Xianyang State Archives in 206 B.C. and burning of the U.S. Library of Congress in 1814 to the vandalism of the Central Library of Mosul in 2015, human action and natural disasters have robbed the world of more than 100 major libraries and their irreplaceable texts. In 2003, many sacred and historic texts at the Bhandarkar Oriental Research Institute (BORI) in Pune suffered at the hands of vandals. The incident was a sober reminder that we must proactively protect the fragile and irreplaceable documents that influence cultural evolution. To protect the legacies of literature and celebrate its centennial anniversary, BORI and Yardi have teamed up to create a digital library. Meet BORI Established in 1917, BORI is the caretaker of more than 153,000 rare books and 28,000 manuscripts. Texts offer valuable insights on topics such as the Vedas, Ayurveda, Buddhism, Jainism, Sanskrit and ancient Indian philosophies.  In 2017, the organization celebrated 100 years in operation. Staff initiated a new digital library that would protect its priceless holdings while making content available to larger audiences. “We recognized the need to evolve in a new direction,” explains Sudheer Vaishampayan, honorary secretary of BORI. “We recognized the need to protect the treasure in our care as well as the significance of making it accessible. Hence we started the mission to digitize our library.” A labor of love and a legacy To create the digital library, staff followed five basic steps: Create an online catalogue system to ensure that texts are easy to find. BORI used a “Marc-21” standard that includes 26 fields per catalogue entry.Select books for scanning based on three parameters: online availability, copyrights and academic significance. Based on those criteria, BORI selected nearly 16,000 books.Establish the Digitization Lab. BORI is home to one of the most well-equipped digitization labs in India that includes three book scanners and two document scanners.Begin the time consuming and tedious process called non-destructive scanning. Page-by-page, staff scanned in almost 16,000 books. BORI staff partnered with Nyansa, an end-to-end digital solutions facilitator. The teams worked in three shifts from 6 a.m. to 12 a.m.. It has taken two years to scan nearly 7 million pages—and work is still in progress!Transition scanned files to the Digitalaya platform created by the Center for Development of Advanced Computing (C-DAC). Lastly, BORI established BoriLib.com.  The digital library went live in late 2019. It currently hosts 8,269 books with about 7,500 books in the pipeline. “After five years, and tremendous efforts of multiple teams, we know that our digital journey has only begun,” said Vaishampayan. “The pandemic has put a brake on our speed, but we will finish the job by the end of 2021.” BORI + Yardi, safeguarding the future by preserving the past The information and philosophies found within the books have already survived the test of time. In a digital library, they will remain with us even if the original texts cannot. The benefits of such work are innumerable. Yardi is a proud sponsor of the digital library. “Yardi sponsors the whole initiative,” says Bhupal Patwardhan, chairman of the executive board at BORI. “Mr. Anant Yardi, the founder of Yardi Systems, facilitated the implementation of the entire project. They donated two new book scanners, sponsored the digitization process and also our move to the Digitalaya platform developed by C-DAC.” He continues, “We are also eternally grateful to Ajmera group for helping us buy the first book-scanner in 2016.” Though the bulk of the project is complete, work remains. The library is currently accessible online and will receive updates as new resources become available. “We remain grateful to every helping hand as we strive to safeguard the...