Tag: Customer Service

Embark on Automation

Go Beyond Orbit at FAA 2019

When it comes to customer service, your residents aren’t asking for the moon. They just want relevant responses and timely help. Fortunately for property marketers and managers, automation solutions make this “dream land” a reality. These powerful tools help you not only meet those expectations but soar above them. At the upcoming 2019 Florida Apartment […]

News

Call Center Value

Capitalize on human connection

Stress comes in different forms. The anticipation of relocating, weighing our housing options, and investing in a new lease or mortgage all lead to stress. When we’re hit with stress, we seek human interaction for help and comfort. Yet in the age of efficiency, stressed-out prospects and residents are channeled to self-service technologies like websites, […]

News

It’s My Pleasure

Argentum Keynote Preview

Leading executives will head to Washington D.C. this November to attend one of the senior living industry’s preeminent annual events, the Argentum Fall Symposium. The conference is set to take place November 8-10 at the Courtyard Washington Downtown Convention Center. The event program features three areas of focus for attendees to choose from: sales and occupancy, quality and operational […]

Technology

Meet Connie

Hilton Robot Concierge

We already have robots serving us in different industries: they build our cars, entertain the family, and defuse bombs. A new bot has emerged from IBM’s labs as a result of collaboration with Hilton Worldwide—the first Watson-enabled robot concierge in the hospitality industry, Connie. Connie, named for Hilton’s founder Conrad Hilton, represents the first time […]

People

Superstar Leasing Agents

Their Top Traits

Deena Howell’s granddaughter sells an uncanny amount of Girl Scout cookies. “That’s because I taught her everything she knows about sales,” Howell smiles with a twinkle in her eye. “That’s why she’s so good at selling those cookies.” For nearly a decade, Howell worked as a leasing agent before becoming a trainer with her company. […]

People

Celebrating CSD Week

Recognizing amazing customer service

Each year, Yardi’s North American customer support team – better known as CSD – celebrates the outstanding accomplishments of its many associates. Clients are urged to recognize the support staff that help them troubleshoot, navigate and better utilize their powerful Yardi software by sending in kudos and appreciation for the CSD team members. We are […]