Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
WorkCafe
Yardi Kube Suite
ScreeningWorks Pro 
Yardi Corom
A fully integrated solution touches every aspect of the business for The Manor Village & Statesman USA — from tracking prospective residents to digital leases, payments, resident care and business performance insight. But it wasn’t always that way.
We recently interviewed Nicolle Blais, chief operating officer, to learn how the company aligned teams around connected data.
“Implementing Yardi has significantly streamlined our processes,” Blais said. “The benefits of using a fully integrated solution have had a meaningful impact on the efficiency of our operations.”
The challenge: Disjointed systems & workflows
Before using the Yardi Senior Living Suite, The Manor Village lacked a centralized platform, which made processes inefficient and difficult to manage consistently across the organization.
“Our systems and workflows were piecemeal and extremely disjointed,” Blais said.
The solution: Yardi Senior Living Suite
With a fully integrated solution, The Manor Village gained end-to-end visibility into the prospect journey and seamless collaboration between wellness and leasing staff, using Yardi Senior CRM and Yardi EHR.
Wellness teams complete initial health assessments once, with residents’ level-of-care data automatically flowing into the CRM software. Leasing teams generate proposals and lease agreements faster, reducing manual steps and improving the prospect experience.
The story: Bringing teams together
The Manor Village unified operations on one platform, connecting teams across the resident lifecycle. Centralized leasing, clinical assessments, accounting and operations data give all departments a clearer and more consistent view of resident information.
They reduced reliance on manual steps and paper-based steps with digital workflows for payments, leases, invoices, accounts payable and resident financial transactions, thanks to tools like Yardi Voyager Senior Housing and Yardi PayScan. RentCafe Senior Living Portal includes convenient online access to payments and documents for residents and their representatives.
“Yardi EHR has been a game changer for our staff,” according to Blais, because they can schedule assessments, generate service plans and create care tasks/ADLs that are all tracked directly in the system.
This is just the beginning. The Manor Village is implementing Yardi Senior IQ for informed decision-making and future growth.
“We’re very much looking forward to leveraging customized dashboards that will provide both high-level insights and department-specific data, which will be highly valuable to our operational team,” Blais said.
What’s next
How can you go from paper to centralized workflows like The Manor Village? Read their story for more insights into how they did it.
