CLIENT SUCCESS STORY

The Manor Village Life Centers

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    Implementing Yardi [Senior Living Suite] has significantly streamlined our processes, and the benefits of using a fully integrated solution have had a meaningful impact on the efficiency of our operations.

    Nicolle Blais

    Chief Operating Officer, The Manor Village Life Centers

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    Yardi EHR has been a game changer for our staff. Previously, all initial and ongoing health assessments were completed on paper, and service plans were created manually. Now we can schedule assessments, generate service plans and create care tasks/ADLs that are tracked directly in the system.

    Nicolle Blais

    Chief Operating Officer, The Manor Village Life Centers

The benefits

The Manor Village Life Centers streamlined workflows and improved efficiency with the Yardi Senior Living Suite. They gained end-to-end visibility into the prospect journey and seamless collaboration between wellness and leasing staff, using RentCafe Senior CRM and Yardi EHR.

The company

The Manor Village Life Centers are a family-owned suite of communities across North America founded by Dr. M. Garth Mann. Known as The Community with Heart, the communities provide all-inclusive amenities, comprehensive services and compassionate care tailored to the needs of each resident. With independent living, assisted living and specialized memory care, the communities offer opportunities for a lifestyle that empowers independence while providing safety and security. The Mann family are innovators in design, development, building and managing award-winning retirement communities in the United States and Canadia. Locations include Arizona, Alberta and Ontario.

The challenge

Disjointed, piecemeal systems and workflows

Before using Yardi Senior Living Suite, The Manor Village lacked a centralized platform, which made processes inefficient and difficult to manage consistently across the organization.

The solution

Yardi Senior Living Suite

With a fully integrated solution, The Manor Village gained end-to-end visibility into the prospect journey and seamless collaboration between wellness and leasing staff, using RentCafe Senior CRM and Yardi EHR. Wellness teams complete initial health assessments once, with residents’ level-of-care data automatically flowing into the CRM software. Leasing teams generate proposals and lease agreements faster, reducing manual steps and improving the prospect experience.

The story

Bringing teams together across the resident lifecycle

After adopting Yardi Senior Living Suite, The Manor Village was able to align teams around a shared system of record that supports residents from initial inquiry through ongoing care and financial management. By centralizing leasing, wellness, accounting and operations within one platform, staff gained a clearer, more consistent view of resident information. This connected approach strengthened collaboration across departments, helping teams stay aligned as residents transition between stages of care. Accurate, up-to-date information at every step reduces friction, tracks regulatory compliance and promotes more responsive service for residents and their families.

Improving efficiency through automation and digital workflows

Voyager Senior Housing, Yardi PayScan and RentCafe Senior Living Portal helped The Manor Village reduce reliance on manual, paper-based processes in important operational areas. Digital workflows now support tasks such as payments, leases, invoices, accounts payable and resident financial transactions. This minimizes administrative burden while improving accuracy and accountability. Residents and their representatives benefit from convenient online access to payments and documents, while internal teams spend less time managing paperwork and more time focused delivery services to residents and other important community operations.

Supporting informed decision-making and future growth

After success with these modules of the Yardi Senior Living Suite, The Manor Village began implementing Yardi Senior IQ, expanding options to use real-time data. They’re looking forward to enhanced reporting, customized dashboards and performance insights to help leadership and department teams monitor trends, measure performance and make informed decisions. With a scalable, integrated platform in place, The Manor Village is positioned to adapt as needs evolve.