Cloud Solutions

Middle East perspective

By Aditya Shah on Jul 22, 2016 in News

Aditya Shah, director of Middle East operations at Yardi, writes on the rise of Cloud-based technology in FM activities.

Tenants and residents within both, the com­mercial and residen­tial real estate sectors continue to have ris­ing expectations for technology – most notably about how it will impact service levels and enhance their cus­tomer experience and occupancy.

From a management perspective, a com­petitive environment breeds the need for fast­er customer-focused services that are highly efficient to streamline operations and reduce costs, while also improving overall returns.

While technology has played a role in the field of FM for a number of years, the advent of the smart apps and an ever-increasing drive towards mobility has seen some seriously sig­nificant developments – ones that offer this particular section of the real estate industry much more than just improved productivity.

The Cloud is here – it has been for some time – and more and more businesses are adopting cloud-based solutions as the cor­nerstone to enhance numerous aspects of their operations. Mobility undoubtedly of­fers managers a far greater level of flexibility than ever thought before, and with all these technologies working in synergy, a facili­ties manager is now no longer reactive, but can manage their day-to-day operations for properties, entire portfolios, and tenants and residents with proactive foresight.

The solutions that are born out of this ever-evolving environment can boost cus­tomer loyalty by improving speed of re­sponse, driving down the cost of processes and procedures, and delivering a degree of flexibility and scalability to suit a wide range of business models.

While adoption was previously slow, the sector is embracing these opportunities. Managers and engineers can engage in workflows that improve productivity and time management – be that for scheduling preventative maintenance, allocating prox­imity-related tasks, recording evidence, or signing-off completed works from the field.  Add to this a level of business intelligence that can advance strategies and monitor KPI’s, and it leads to a more sophisticated level of FM to enhance numerous aspects of the business.

Yardi has been providing the real estate industry with technology-based so­lutions since 1984. We deliver cloud-based investment and asset and property manage­ment systems, and pride ourselves on deliv­ering unique solutions that support every aspect of the real estate life cycle.

FM is an integral part of this life cycle, and our dedicated solutions provide com­panies with a streamlined environment to schedule, track, and manage all preventa­tive, routine, and emergency tasks from a desktop or mobile device. We also offer solutions specifically designed to handle maintenance, inspections, fixed assets, and inventory control management needs.

These solutions support all types of residential and commercial real estate includ­ing, but not limited to residential, retail, office, and industrial properties. For more information, visit www.yardi.com/ae