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By Vianna Mabanag on July 17, 2025 in Technology
Leasing teams have a lot to juggle. RentCafe CRM IQ offers new AI-powered features help your teams manage it all with less effort and greater accuracy.
Here’s how each new feature helps your teams work smarter:
AI call transcripts
Gain full transparency into every call.
Get a full transcript of each call and access it anytime in CRM IQ’s Communication Hub. Leasing teams can quickly review conversations without replaying audio, search for key details and ensure every interaction is documented and easy to reference.
How this benefits your teams:
- Agents no longer need to replay calls — they can just read the transcript
- Agents can easily review details
- Every interaction is documented & tied to the contact record
AI call summaries
Get instant, clear recaps of every call.
After a prospect or resident calls, a summary is generated and saved to the contact’s profile in CRM IQ. Agents can then see what the caller inquired about, how the AI responded and any further actions taken. Here’s an example:
How this benefits your teams:
- All calls are captured & available for review
- Call summaries prepare your staff to deliver quality service
- Important information can be highlighted for further action
AI rewrite
Respond faster in the right tone with just one click.
Everyone is using AI to polish and rephrase their communication, but most tools live outside your platform and outside your control. That’s why CRM IQ brings AI rewrite directly into the Communication Hub, giving leasing teams a secure and compliant way to refine their messages without ever leaving the workflow.
Leasing agents can instantly rewrite messages in CRM IQ’s Communication Hub using built-in presets:
- Rephrase
- Shorter
- Longer
- Simpler
- More casual
- More professional
How this benefits your teams:
- Quicker response times
- More polished, on-brand communication
- Avoids errors & minimizes time editing
The takeaway
CRM IQ’s new AI tools give your team more time and better visibility into every contact interaction. This results in fewer errors, better communication and more leases signed. This is just one of the many ways Yardi continues to embed AI across our entire product suite, empowering property teams to work smarter at every stage of the renter journey.
Ready to see our RentCafe CRM IQ tools in action? Visit the CRM IQ product page to learn more, or connect with a Yardi representative to schedule a demo.
