We’re nearly at the end of the 2022 Changemakers series, an annual tradition presented by Senior Housing News (SHN). Although each year brings a wave of unique leaders, the 2022 series in particular has recognized a great range of individuals across the industry. As we approach the conclusion, it’s time to showcase the interview from our second-to-last honoree! Keep reading to meet Jesse Marinko, president and CEO of Phoenix Senior Living and a Yardi senior living client. All about Jesse Marinko With 20 years of experience in senior living, Changemaker Jesse Marinko has taken strategic risks throughout his career. That includes founding Phoenix Senior Living back in 2014, an organization offering innovative, personalized experiences for residents in assisted living, independent and memory care settings. In his SHN interview, Jesse Marinko talks about his lessons learned in recent years, how he’s approached change and the importance of serving the middle market. Keep reading for insights from this one-of-a-kind leader. SHN: Looking back on your career in senior living, what changes have you led that you’re especially proud of? Marinko: During my time at Benchmark and my time here in Phoenix under my own flag, I’ve prided myself on recognizing the industry’s youth, in terms of how long our industry has been in place. There’s not only a talent shortage, but also a recruitment shortage, and that has been a focused effort at Phoenix. We’ve made a strong effort to create training and educational platforms built for high-touchpoint customer service people by understanding how effective tactics in other industries could translate into senior housing. That’s not the norm, and I am proud of our effort. For senior housing to succeed in its infancy, we’re going to have to bring in new talent and train people who...
Preparing For Aging ...
Senior Living Study
Planning for the future isn’t always easy, especially for seniors considering how they’ll navigate life as they age. Interestingly, most older adults recognize that they’ll need some form of assistance in the future — but less have concrete plans for how to get there. That’s the focus of a recent study conducted by AARP, which surveyed 1,011 U.S. adults aged 50 and older. The goal was to gauge older adults’ attitudes related to long-term care planning. Curious about the findings? See below for a snapshot: Senior living study: Preparing for aging According to the study — Long-Term Care Readiness — 68% of older adults believe they’ll need assistance with their daily activities in the future, but only 28% have thoroughly considered what life will look like when that assistance is needed. In short, older adults may not be preparing for their aging journey as much as they could be. Relayed by McKnight’s Senior Living, the AARP study also revealed the following: 74% of those aged 65 and older believe they’ll need future assistance, compared to 64% of respondents aged 50 to 65Those aged 65 and older gave more thought to how they’ll live independently as they age, compared to respondents aged 50 to 65Not being able to live independently (63%) and becoming a burden to family members (62%) were the top two concerns noted by all respondentsFewer respondents were concerned about savings (59%), living in assisted living or nursing homes (58%) or not being able to age at home AARP sought to understand the effect of COVID-19 too, assessing whether older adults plan for the future more than they did two years ago. Read the study to learn what respondents said, and uncover additional findings. More research This isn’t the first...
Changemaker Series
Announces Danette Opaczewski
It’s time to showcase the final round of senior living Changemakers — four industry pioneers who have shaped the industry as we know it. And if you’re new to the series, Changemakers is an annual compilation of interviews that Yardi is proud to sponsor for the fourth consecutive year. Presented by Senior Housing News (SHN), the interviews hone in on leaders’ evolving strategies, experience with change and plans for the future. First up in the final group of four is Changemaker Danette Opaczewski, the EVP of resident experience and COO of Revel Communities. About Danette Opaczewski From spending her career in hospitality, Changemaker Danette Opaczewski knows how to think outside the box when it comes to resident care. Since joining Revel Communities in January 2020, she has brought innovative ideas to the table and lead Revel toward a brighter future. Through her Changemaker interview, Opaczewski talks about her drive to redefine the resident experience in senior living. She shares the importance of pricing transparency, the initiatives her team is taking to improve diversity and more. See below for a quick highlight. SHN: Do you see yourself as a Changemaker? And are you always excited to drive change, even when it sometimes involves risk? Opaczewski: We recently rolled out a program within our communities called Predictive Index, with the goal of analyzing our team members’ behavior to help them fit into their role and the industry in general. After participating in the program myself, I learned that I’m considered a venturer. A venturer is defined as somebody who is open to change and is motivated by the ability to make an impact on what’s in front of them. I didn’t come into senior housing planning to be a changemaker, I came in and said, “This...
Events This Fall
In Senior Living
Looking for a lineup of senior living events coming this fall? There’s an array of opportunities to choose from — but fear not. We have a list to share with you, which includes three industry events packed with networking opportunities. Yardi’s senior living team will be attending each event, so if you’re eager to learn more about our senior living management software, we’ll explain how to schedule time to connect with us. Read on to see what each event has to offer. CALA Fall Conference & Trade Show Meet top decision makers including CEOs, CFOs, COOs, executive directors, clinical staff, marketing professionals and more at the CALA Fall Conference & Trade Show in Palm Springs, California! You can find Yardi at booth 60. Schedule time to meet with us and learn about our single connected solution, an integrated system designed for the unique needs of senior living providers. Event details: Renaissance Palm Springs Hotel & Palm Springs Convention Center Palm Springs, California November 7-9, 2022 NIC Fall Conference Join Yardi at the 2022 NIC Fall Conference in Washington, D.C. This networking event presents an opportunity to meet and engage with operators, investors and care partners in senior living. Team Yardi will be available to show you around our senior living management software, demonstrating how it works to elevate your communities. Fill out this form to schedule time to meet us there. Event details: Marriott Marquis Washington, D.C. September 14-16, 2022 Oregon Healthcare Association Annual Convention Network with us at the Oregon Healthcare Association Annual Convention in Portland, Oregon. Here you’ll gain insight into the staffing crisis and other top challenges in senior living. You can find team Yardi at the conference, ready to show you how the Yardi Senior Living Suite helps you empower...
Overcoming Isolation
Preschoolers Visit Seniors
If you’re looking for a story to brighten your day, look no further. We have a heartwarming post in store featuring preschoolers, seniors and some pretty special friendships. The story comes from this summer feature of Chatham Magazine, a lifestyle publication that’s only released five times per year. Each feature discusses all-things food, arts and the community. And for the story we’re sharing today, you’ll see how local preschoolers paid a sweet visit to senior living residents in their area. We hope the highlight below brings a smile to your face. Feel free to flip to page 96 of the magazine to read the full story. Local preschoolers help senior living residents overcome isolation The past few years have been challenging for seniors and their families. From strict lockdowns to other regulations preventing in-person visits, seniors residing in communities have faced feelings of loneliness and isolation. But there’s always light at the end of the tunnel. And for residents at Galloway Ridge at Featherington, part of that light was a visit from the Primrose School of Chapel Hill preschoolers. The visit was brought to be as part of the school’s “Adopt-a-grandparent” program, which creates opportunities for young children and seniors to develop respectful, positive relationships. “The program provides children the chance to be of service, feel needed, develop sensitivity and respect the needs of others,” shares the co-owner of Primrose School of Chapel Hill, Melissa Mart. “For the [adopted] grandparent, the program offers an opportunity to share talents, knowledge and friendship with the children.” The program brings children into community rooms to play games, make crafts and enjoy story time with senior living residents. The kids also craft greetings, posters and drawings for their “adopted” grandparents. “Adopt-a-grandparent” was in full swing before the...
Technology Is Community
Senior Living White Paper
Senior living operators build community, and community is increasingly defined by its technology — the tech used by residents, staff and family. These integrated systems are a community’s lifeblood, enhancing key aspects of the day-to-day experience for both residents and staff. They help staff communicate, empower residents and ease concerns for family members. Ultimately, these systems keep senior living communities in sync. That’s the focus of a brand new Yardi-sponsored white paper, Technology is community: How to bring residents, family and staff together. Published by Senior Housing News (SHN), the resource offers an inside look at how providers are using tech to connect their communities in creative ways. See below for a snapshot of what the white paper entails. Using tech to connect residents, families and staff While the COVID-19 pandemic and subsequent restrictions changed communication in every industry, the pandemic’s risks to seniors made communication in senior living even more important, and more challenging. Today, operators need ways to connect families with their loved ones in communities, and ways to help staff deliver quality care no matter the circumstance. That’s why it is crucial for operators to implement technology tools that streamline communication. Drawing insight from operators Validus Senior Living and Maplewood Senior Living, the white paper shares how solutions like RentCafe Senior Living — a secure online portal — help staff members communicate with each other, with residents and with resident family members. Additionally, how this integrated solution helps users make online payments, review health and wellness information, sign forms electronically and submit maintenance requests. From Validus, you’ll learn how RentCafe Senior Living works to improve communication, streamline billing and even enhance medical care. Through the Maplewood spotlight, you’ll see exactly how this Connecticut-based company is using RentCafe Senior Living to enrich residents’ quality of life in four key areas. That includes socialization, entertainment, safety, exercise and health tracking. Top benefits of improved communication systems New technologies have improved senior living for residents, giving them enhanced experiences in their finances, health, socialization and more. Leading communication tools have also improved the experiences of staff and family. With RentCafe Senior Living, three of the industry’s major stakeholders — residents, staff, families — share a communication tool that is easy-to-use and wide-ranging in impact. Areas of impact include: Resident surveysEasy community communicationPaperless paymentsActivities and wellness calendarsHealth updates for familiesElectronic signatures and document management Explore the white paper for a detailed look at each of these areas. Read more As the pandemic has largely affected senior living communities, it’s imperative for operators to implement technology that enables communication anytime, from anywhere. Read the white paper in full to learn how tech solutions like RentCafe Senior Living make the...
Changemaker Series
Announces Bryan McCaleb
If you’ve visited The Balance Sheet recently, you’ve likely seen our posts about Changemakers, an interview series that spotlights innovative leadership in senior living. As a sponsor for the fourth consecutive year, we’re honored to shine a light on each leader’s story. The in-depth interviews are released in batches by Senior Housing News (SHN). And the latest group of honorees includes Changemaker Bryan McCaleb, president of Sagora Senior Living and someone who embodies what it means to put residents first. About Bryan McCaleb As president of Sagora, a Yardi senior living client and resident-focused organization, Bryan McCaleb knows how to push boundaries and build success. Most importantly, he stands behind Sagora’s mission to help seniors enjoy retirement with style and dignity. Since joining the Sagora team in 2006, McCaleb has helped the organization serve seniors — exceeding their wants and needs — through exceptional residential alternatives. In his detailed interview with SHN, McCaleb shares how Sagora has grown in such a competitive landscape, sharing how promoting internal team members has made the difference. Read a portion of Bryan McCaleb’s interview below: SHN: As you think back on your career in senior living, what changes have you driven that you’re especially proud of? McCaleb: Our company has always made a difference through creating. The term “Resident first” may be a cliché in our industry, but it is not a cliché at Sagora, where we have a motto “Resident First, Team focused and Quality centered.” We’ve worked hard over the last six years to create a team member-first environment. If the team member is our focus, they can take the care focus from us. From my seat, it really makes a difference. When they’re happy to be there and they feel appreciated, every aspect of...
Changemakers Series
Jane Arthur Roslovic
This year’s Changemakers series has spotlighted some fantastic senior living leaders so far. That includes the latest batch of honorees, whose interviews are officially live. The annual series, a collaboration between Yardi and Senior Housing News (SHN), features interviews with pioneers across the industry. And to be deemed a Changemaker, you need a strong appetite for risk and of course, change. That describes Jane Arthur Roslovic, CEO of Treplus Communities and a newly-announced Changemaker. Meet Jane Arthur Roslovic Jane Arthur Roslovic has been in the real estate development business since the 1980s, and she’s held a managing member position at Treplus Communities since 2012. From decades of experience, she’s well versed in driving unique, strategic initiatives in senior living. In her SHN interview, Roslovic speaks to her team’s brand strategy when it comes to targeting active adults and their children. She also shares how the real estate landscape is evolving, and her experience with driving change throughout her career. Here’s a snapshot: SHN: As you think back on your career, what changes have you driven at Treplus or in the industry that you’re especially proud to share? Roslovic:I am proud of the brand we created, which was ultimately our intent at the beginning. We wanted to build something that the 55-plus active adult really identified with, and we’ve accomplished that goal. It’s meeting a need for the baby boomer, but what’s even cooler is that Gen Z or Gen X is right behind them seeking lifestyle choices. The children of active adults support this lifestyle choice and the fact that we’ve created a brand they already identify with is exciting — not just for Treplus, but the whole active adult asset class. SHN: What are some ways in which you think the senior living industry needs to change in the next five years? Roslovic:Active adult living is our specialization. Awareness is key in the active adult industry, and we have to promote it every day. It is clear amongst my peers, who are out developing active adult, that it is taking all of our efforts to make active adult living a strong, viable option for the younger side of middle age. We are offering an active lifestyle solution that offers greater financial flexibility and the ability to be a part of community of people who are in the same place in life. In the next 5 years active adult housing will be a solid choice for those who are looking to downsize and live maintenance free. With respect to senior living, I believe labor is the biggest challenge and needs the greatest change. The labor force has been hit so hard, and it is critical that we get workers re-engaged with delivery of service while making them proud of their profession. The pandemic was a setback and now we have to play catch up. In senior living, there is still opportunity for delivery of a better resident experience. I’m not sure how quickly that’s going to happen, but I think active adult is keeping a good pace as the industry evolves. Read on From us here at Yardi, thanks for reading! We’re honored to sponsor the Changemakers series for the fourth consecutive year. To learn more about our solutions in senior living, visit our product suite. Head here to read the rest of Jane Arthur Roslovic’s SHN...
Changemakers Series
Names Amy Schectman
It’s time to introduce the next round of 2022 Changemakers — senior living leaders who are spearheading innovation across the industry. This Yardi-sponsored series, in collaboration with Senior Housing News (SHN), features in-depth interviews with leaders to capture their stories, strategies and advice. If you’re interested to read about the Changemakers series in its entirety, visit the SHN website. There you’ll gain access to individual interviews, including that of the Changemaker we’re highlighting today: Amy Schectman, president and CEO of 2Life Communities. About Amy Schectman In leading 2Life Communities for over a decade, Amy Schectman has developed a knack for strategy development. From creating a quasi-endowment to support agency innovation to launching an expansion campaign to fill the gaps in senior housing, Schectman has driven positive change throughout her journey as 2Life Communities president and CEO. In her SHN interview, Schectman covers her focus on powerful diversity, equity and inclusion at 2Life — and that’s only the tip of the iceberg. Read the snapshot below then explore Schectman’s full interview for more. SHN: Thinking back on your career in senior living, what are some of the changes you’re especially proud of leading? Schectman: I am very proud of elevating the profile of affordable, subsidized senior housing to make it more than just a place people have to live. I think we’ve created some incredibly dynamic and supportive environments shaped by what we call “resident-centric property management.” We articulated that, made it our benchmark and figured out how to turn it into a sustainable model. It’s about cherishing and nurturing our folks in the long run. We work hard to prevent unnecessary ER visits and nursing home placements, and we’ve pushed the envelope of integrating housing and health care to maximize the chances of living a great life with us. The whole articulation of aging in community as a model and mapping out the eligibility for affordable housing put us on a path to fill the market gaps that other communities can’t meet. One of those market gaps is the middle market, and the other is people in tax credit housing who don’t have vouchers. Many older adults who earn between 40% and 60% of Area Median Income qualify for affordable housing but not affordable services. We’re working with our case management program to figure out how to serve that group as well. SHN: Do you see yourself as a Changemaker? And are you always excited to drive change, even with the risk involved? Schectman: Yes, I do. I’ve been at 2Life for eleven and a half years. During that time, I absolutely focused on driving change. Before that, I ran public housing and rental assistance for the state [of Massachusetts]. Public housing is two-thirds older adults, but it’s not quite the senior living industry. As I look at my career, the one pattern I can point to is making change and moving agendas along. Today, we’re making changes to expand our reach. We’ve built a stable organization that we’re trying to take to the next level. Understanding change and opportunities, then executing a strategy to realize them has been a consistent part of what I do. SHN: What changes do you believe need to be made in senior living in the next 3-5 years? Schectman: As the baby boomers continue to account for more of the aging population, they bring their value set with them. They don’t want a cruise or a hotel experience, but to continue the pursuit of social justice, positive change and community. I think we’re a different generation. What appeals to my parents’ generation does not necessarily appeal to my generation. We used to hear, “I don’t want to cook. I don’t want to clean. I don’t want to do those things. I want to relax and play cards.” I don’t think our generation wants to be catered to in that way. Our...
Studying Seniors
Defying Stereotypes on TikTok
We’re seeing more tech-savvy seniors today than ever before. From using technology to pay bills to connecting with others on social media, seniors are becoming increasingly invested in the digital world. That’s verified by a recent study exploring seniors’ use of TikTok, the well-known social media platform often associated with younger users. But this study didn’t simply look at how much seniors use TikTok. Researchers sought to analyze how seniors are using social media — TikTok in particular — to engage in discourses on aging. In other words, how seniors are using the platform to defy ageist stereotypes. Covered by McKnight’s Senior Living, the study is packed with interesting findings. If you’re as curious as we were about the tech-focused path seniors are paving, read on. New study: Seniors reframe stereotypes via TikTok In researching seniors behavior on TikTok, several most-viewed videos from users aged 60 or older — and who have at least 100,000 followers — were compiled. The study in reference, “Not Too Old for TikTok: How Older Adults are Reframing Aging” was published by researchers from Yale University and the National University of Singapore. From the videos analyzed, which totaled at 1,382, a few prominent themes emerged. Here’s a snapshot of what researchers found: 71% of the videos featured older adults defying age-related stereotypes18% featured older adults making light of age-related vulnerabilities11% involved older adults calling out ageism Building off the tech-savvy seniors theme, the study references a Pew Research Center analysis that highlights just how digitally focused older adults have become. The analysis shows: 73% of adults aged 65 or more years used the internet in 2019Smartphone adoption today is 81% among adults aged 60 to 69 and 62% among those aged 70 or more yearsSmartphone ownership went from...
Electronic Leasing Tools
In Senior Living
How can Yardi’s single connected solution simplify your move-in workflow? We have the answers, which we’ve compiled in our newest infographic covering all-things electronic leasing. In essence, electronic leasing tools in the Yardi Senior Living Suite make the move-in process seamless. With interconnected tools enabling customized online leases, electronic signatures and accessible digital documents, Yardi ensures you never miss a beat in turning prospects to residents. So if your communities aren’t utilizing electronic leasing tools yet, keep reading to see how making the switch can benefit you, your staff, residents and their families. Learn about electronic leasing functionality What is electronic leasing? In short, electronic leases — or eleases — are a digital version of the rental contract you already know. But with Yardi, electronic leasing is much more than a digital document. Our full-service, integrated electronic leasing management tools helps senior living providers streamline every step of the move-in process. Still curious how the process works, and which Yardi tools are key players? With our interconnected tools, you say goodbye to disparate systems and misplaced documents. Once your sales counselors generate a lease in RentCafe Senior CRM, it’s uploaded to RentCafe Senior Living online portal in real time. From there, prospective residents and family members get notified to complete their electronic signatures. They can log directly into the portal, or sign while in the community using a secure PIN, allowing for convenient access anytime, anywhere. All documents — including signed leases — are automatically tied to the resident record in Voyager Senior Housing. Deposits, recurring charges, one-time charges, lease terms, move-in incentives, care level, concessions, concession approvals and quote sheets systematically flow into the digital lease, eliminating the risk for errors and lost details. The challenge There’s a lot to unpack when it comes to electronic leasing functionality, and the challenges that arise when providers rely on paper-based process or siloed systems. Simply put, without an online leasing workflow, providers face: Hours spent generating leases and ancillary documentsLost prospects who wish to sign forms remotelyDisplaced documents scattered across siloed systemsA halted sales cycle and decreased move-ins Thankfully, full-service solutions like the Yardi Senior Living Suite eliminate these challenges by integrating and digitizing everything you need. The solution If you’re a visual learner, be sure to read the infographic to see how Yardi’s electronic leasing workflow operates from start to finish. This single connected solution allows providers to: Generate custom leases in RentCafe Senior CRM, our mobile-friendly sales and marketing toolEnable residents and families to sign forms in RentCafe Senior Living, our secure online portalSearch, find and update signed documents in Voyager Senior Housing, our community management powerhouse The benefits Going digital for your leasing needs has countless benefits. And with a system like the Yardi Senior Living Suite, housing everything on a single platform, those benefits include: Saving time — eliminate time spent sorting through paper documentsOffering convenience — give staff and prospects intuitive online platformsEnhancing resident satisfaction — help residents and families complete tasks with easeMaximizing occupancy — accelerate the leasing process at every level See firsthand success from Yardi clients Wondering how providers are benefiting from Yardi’s electronic leasing functionality? Read the infographic to see what our clients are saying. If you’re ready to chat with our team about electronic leasing tools in the Yardi Senior Living Suite, we encourage you to get in touch. We can’t wait to show you...
Joel Nelson Named
Argentum Board Chairman
Argentum is a leading association in senior living. From advocating for seniors and their families to driving policy initiatives, this national association works to better the senior living industry at every level. That can’t be done without a team of industry experts and passionate leaders. This includes LCS President and CEO Joel Nelson, who was recently elected to serve as chairman of the Argentum Board of Directors. With LCS being a dedicated Yardi senior living client, we are thrilled to share Nelson’s new position and extend our congratulations! Joel Nelson named Board Chairman at Argentum As the newly-appointed board chairman, Nelson brings years of industry experience to Argentum. And prior to taking this role, Nelson served as the Argentum Public Policy Committee Co-Chair — making him well versed in the association’s mission and programs. “I am extremely proud of the work we have achieved at LCS and feel the experiences of the last decades in serving our residents and staff will serve the general membership of Argentum as we as a profession move forward to meet the challenges ahead,” said Nelson. Read more about Nelson’s appointment as board chairman at Argentum. About Joel Nelson As the LCS President and CEO, Nelson executes strategy across all business lines in the LCS Family of Companies. That’s no surprise based on his years of service and growth as a senior living leader, all at LCS. Nelson joined the company in 1986 and since then, he’s held various executive roles on his path to President and CEO. Given his industry knowledge — and the fact that he currently serves 40,000+ seniors in 140 communities at LCS — Nelson is well equipped to serve a distinguished association like Argentum. And joining the Argentum Board of Directors isn’t his...
Yardi Clients Make
Best Senior Living List
Last year, we shared U.S. News & World Report’s plans to release a Best Senior Living list. And the waiting is over! That list is officially live — and it features nearly 1,300 senior living communities branching from over 80 operators. The list was crafted to help seniors and their families navigate the challenging process of choosing a community. For the communities listed, U.S. news includes detailed profiles with ratings and testimonials from current residents and family members. While each community listed deserves recognition for their exceptional efforts, we can’t help but share our excitement for the several Yardi clients who were recognized. To each client who earned a well-deserved spot on the list, congratulations! If you’re eager to learn more about the Best Senior Living list, keep reading for a snapshot. Yardi clients make Best Senior Living List In selecting which locations would make the list, U.S. News surveyed residents and families from more than 3,000 participating communities. From that pool, 1,274 were selected and deemed to excel in independent living, assisted living and/or memory care. That includes a batch of amazing Yardi clients who we’re proud to celebrate. Among the Yardi clients selected, several were even recognized as exceling in all three categories. Wondering how our senior living management software helps operators unify operations and enhance care? Read more about tools in the Yardi Senior Living Suite. About the Best Senior Living list Choosing a senior living community for yourself or a loved one can be difficult. But with resources like the Best Senior Living list, that decision-making process gets easier. Courtesy of U.S. News, in partnership with Activated Insights, residents and families from participating communities were asked to rate their experience on things that matter most, including: The kindness of...
Changemaker Series
Recognizes Joel Nelson of LCS
“Often I’ve found that change comes at the most unexpected times, but I believe that’s what makes our work so meaningful.” Those words come from LCS President and CEO Joel Nelson, a member of this year’s Changemakers class. The annual Changemakers series recognizes bold, strategic leadership in senior living. With leaders like Nelson interviewed by Senior Housing News (SHN) throughout the series, you get an inside look at how industry pioneers are sparking change. Yardi is proud to sponsor Changemakers for the fourth consecutive year. Introducing Joel Nelson Joel Nelson’s career at LCS — a Yardi client and one of the nation’s largest senior living organizations — has been full of change. From starting the company’s real estate business to now operating over 130 communities in the LCS Family of Companies, Nelson is skilled at navigating challenges and developing solutions. In his SHN interview, Nelson shares how being prepared for change is critical, and discusses which changes he believes are vital for the industry’s future. Keep reading for a highlight. SHN: Thinking back on your career in senior living, what are some of the changes you’re especially proud of leading? Nelson: I’ve had the good fortune to be in the industry for the last 36 years, and there have been many changes in LCS and the senior living industry during that time. The one I’m most proud of is when I was given the opportunity to start our real estate company back in 2010. It was transformational for the company and who we are, and it has driven even more changes as a result. There’s a lot to be proud of in this industry, which is why I stuck around for so long. I’ve been on multiple association boards, and for the last couple...
Protect Your Communities
ResidentShield For Senior Living
Calling all senior living operators: are you requiring renters insurance in your communities? And not just any renters insurance — trustworthy, comprehensive packages that give residents great coverage at an affordable price. And of course, packages that protect your communities under a broad range of circumstances. You may already know the importance of requiring renters insurance, but perhaps you haven’t made the switch to an all-inclusive solution. Or maybe you’re still weighing the benefits of steering your communities in that direction. Either way, we have some exciting news to share. Thanks to the dedication of team Yardi, ResidentShield — a proven risk management solution — is now available for senior living. Whether you’re an existing Yardi client or someone new to our single connected solution, we’re eager to show you how ResidentShield can protect your communities, boost resident satisfaction and more. So if you’re still unsure how something like ResidentShield can work for you, just keep reading. Introducing ResidentShield for senior living What exactly is ResidentShield? At baseline, ResidentShield offers reliable risk management plans that provide coverage to residents and protect owner assets from resident-caused loss. You can say farewell to out-of-pocket expenses and time-consuming insurance claims. With ResidentShield, the heavy lifting is done for you, and you, your community, its owners and all residents reap some pretty fantastic benefits. How it works ResidentShield offers flexible combinations to meet your needs. Whichever route you take with this integrated solution, residents access simplified renters insurance — and your communities receive maximum protection. ResidentShield enables: Comprehensive protection — safeguard your assets with ResidentShield Master Policy Program, backed by the most experienced underwriters in the industry.Reliable coverage — reach and maintain 100% compliance via ResidentShield Protection Plan, with automated tracking built into Voyager Senior Housing.Satisfied residents — provide a quick and easy claims service through ResidentShield renters insurance. No residents are denied coverage. Eligible operators can even earn revenue for assisting with program implementation and administration. That means you can cover your communities and keep residents happy, all while improving your bottom line. Benefits for senior enrollees When you choose ResidentShield, senior enrollees can: Tap into an electronic protection programAccess discounts up to 20%Receive thorough coverageGet timely estimates for valuable assets Contact us ResidentShield is now part of the Yardi Senior Living Suite for senior living providers. Ready to learn more? We invite you to read our ResidentShield brochure. To get in touch with our team about ResidentShield, simply fill out this form. We look forward to...
Commonwealth Senior Living
Named Great Place To Work
73 percent of employees at Commonwealth Senior Living say it’s a great place to work compared to 57 percent of employees at a typical U.S.-based company. That’s according to a survey made possible by Great Place To Work, and it’s exactly why this senior living provider earned a place on the 2022 Great Place To Work list. Great Place To Work makes it easy to survey employees, uncover actionable insights and get recognized for exceptional company culture. Across industries, earning a place on the list means employees report a positive work experience — and a true appreciation for their employer and company as a whole. From our team here at Yardi, congratulations to Commonwealth Senior Living for earning a place on the 2022 list! Commonwealth named 2022 Great Place To Work Creating an environment in which employees feel respected and empowered is no easy task. And when it comes to senior living, employers need to treat employees in a way that positions them — and empowers them — to provide excellent resident care. Earning a spot on the 2022 Great Place To Work list, Commonwealth embodies what it means to maintain a great workplace. Drawing from the administered survey, Commonwealth employees reported the following: 89 percent feel their work has special meaning: this is not “just a job”84 percent feel they make a difference at the company82 percent feel a sense of pride when looking at what the company accomplishes82 percent say when you join the company, you’re made to feel welcome80 percent feel people at the company are given a sense of responsibility Great Place To Work also draws top words from employee comments within the survey, which included things like love, care, team and family for Commonwealth. Read more about what makes Commonwealth employees love what they do. Learn about Commonwealth Senior Living Flipping the organizational chart upside down, Commonwealth firmly believes that all home office and regional management positions exist to support the services that are being provided at their communities. Ultimately, the people who are providing the care to residents are the most important asset to the company. Commonwealth has roughly 1,722 employees based throughout the U.S and offers services in independent living, assisted living and memory care. Explore what makes Commonwealth different. This provider’s success with Yardi In order to serve residents with excellence and provide the best care possible, Commonwealth draws help from the Yardi Senior Living Suite. From RentCafe Senior CRM, to Yardi EHR to Yardi eMAR, Yardi’s integrated tools give Commonwealth employees everything needed to devote their efforts to improving residents’ lives. Learn about Yardi’s single connected solution for senior living. We couldn’t be happier to share Commonwealth’s Great Place To Work certification — and congratulate them for their amazing company culture. Be sure to read more about Commonwealth and their efforts in senior...
Changemakers Series
Honors Tana Gall
Now in its fourth consecutive year, the Changemakers series showcases forward-thinking leadership in senior living. But not just any leaders earn the honor. The Changemakers title is reserved for those who drive positive change across the industry — and who pursue innovative strategies along the way. It’s empowering to see how each honoree is transforming the industry as we know it. That’s made possible through in-depth interviews conducted by Senior Housing News (SHN) and sponsored by Yardi. And lucky for you, the first batch of interviews is live. That includes one from Tana Gall, president of Merrill Gardens, a family-owned company and Yardi client. Her story is one you don’t want to miss. Meet Tana Gall From decades of experience in senior living, Changemaker Tana Gall is skilled at problem solving. That comes from her initiative to take risks and forge new paths, which Gall has done throughout her career. Now as president of Merrill Gardens, she has an important perspective on what it takes to spearhead change. In her interview, Gall tells SHN about her bold but calculated risk-taking approach, plus she shares lessons learned from her 27 years in the industry. Keep reading for a highlight. SHN: Thinking back on your career in senior living, what are some of the changes you’re especially proud of leading? Gall: In the early 2000s, I was able to work with a group on changing our industry messaging. For my first few years in the industry, a lot of the same words were used to describe what we did — respect, integrity, independence. They were generic and didn’t capture what the industry represented, so we took a leap. During my time at Leisure Care, I worked with a very creative group of people to roll...
Changemakers Series
Meet Tom Grape
Remember Changemakers — the annual series recognizing pioneers in senior living? It’s a fantastic opportunity to celebrate the innovation, drive and commitment circling the industry, and honor the leaders behind it all. We’re pleased to announce the 2022 series has officially begun. Proudly sponsored by Yardi for the fourth year in a row, the Senior Housing News (SHN) Changemakers series will showcase some of the most dynamic leadership senior living has to offer. Released in batches over the next several months, this year’s interviews will feature never-before-seen insights from visionaries across the industry. In that spirit, meet our first Changemaker: Tom Grape. About Tom Grape As founder, chairman and CEO of Benchmark Senior Living, a dedicated Yardi client, Grape is well versed in spearheading change. Having founded the company in 1997, he embodies what it means to shape senior living as we know it. In his interview with SHN, Grape details how he’s led Benchmark through change to attract a more complex consumer, his mission to increase diversity at the leadership level and more. Here’s a snapshot: SHN: What changes have you driven at Benchmark or in the industry that you’re especially proud of? Grape: I’ve been in the industry for a long time, and I’m proud of having been, at least in the assisted living side, there from the ground up. I was one of the founding members of, then ALFA, now Argentum, and was a chair many years ago. I founded the Massachusetts chapter, helping write legislation in Massachusetts and as a founder of the Connecticut chapter, I take pride in being one of the early folks. Benchmark was an early champion of promoting positive culture, and we are still defined by that characteristic today. The Boston Globe has named us in their “Top Places to Work” list each of the 14 years they’ve had it. We’re the only company to accomplish that in their large company category, and I’m so proud of that. We’re continuing to be a strong proponent of culture. Care, in general, is something on which we’ve worked hard to differentiate ourselves from others. And we’ve become a pioneer in capital over time. We were the first one to bring opportunity fund capital and international capital to the sector, and we were one of the first RIDEA deals. SHN: How do you think about timing so that a company like Benchmark can innovate without getting so far ahead that a new idea is just too new? Grape: The best way to drive change is to do it in increments. We’ll start with a pilot, depending on what kind of change it is, to test it, tinker with it and work out some of the kinks. If it’s not being well-received but you think the execution is OK, then maybe you’re doing it too soon. I would try to avoid too many broad-scale changes at once without having done some form of test or early introduction. SHN: If you could change one thing about the senior living industry, what would it be? Grape: I’d love the senior living industry to find a way to have our product/service received in a more universally positive fashion. Our product is a real gift to the people we serve and yet, it is not always received as such. It’s not always delivered as such. If we can have it delivered, received and portrayed more consistently it would be a great advance for the industry. Read Tom Grape’s entire interview To read the rest of Tom Grape’s conversation with SHN, check out the full interview. To learn how Yardi solutions help providers like Benchmark drive positive change, explore our Senior Living Suite infographic or product...
Ready to network?
Argentum Executive Conference
Argentum is well known for their advocacy efforts in senior living. From influencing policy decisions to informing the public about pressing issues, they’re always working to better the lives of older adults. This makes their annual conference a can’t-be-missed opportunity. The event gathers thousands of senior living professionals, operators, owners, executives and community leaders to discuss the future of senior living. And this year, you can connect with team Yardi at booth 805. Ready to network at the Argentum Senior Living Executive Conference? We’ll see you May 16-18 at the Minneapolis Convention Center. Come to booth 805 There’s no denying the importance of technology in today’s senior living landscape. Integrated, comprehensive solutions like the Yardi Senior Living Suite have the tools needed to unify operations, increase move-ins and enhance resident care. But that’s just the tip of the iceberg. Our single connected solution has undergone some powerful enhancements lately, and each improvement was built to power your communities like never before. With that in mind, we invite you to meet team Yardi at booth 805 come Argentum 2022! We’ll answer any questions you have, whether it be on the Senior Living Suite as a whole, or individual tools like RentCafe Senior CRM and Yardi EHR. We can’t wait to show you what’s new with each product — and demonstrate how everything connects on a single platform. Want to get something on the books in advance? Schedule time to meet with us at Argentum. Start exploring our single connected solution Eager to learn more about Yardi before Argentum? Check out our newest infographic to see how our software evolves — with functionality like electronic signatures — to help operators succeed. We walk you through every step of our electronic leasing process, and offer testimonies...
Celebrate NSNCW 2022
Creating & Nurturing Connections
It’s National Skilled Nursing Care Week (NSNCW)! Established by the American Health Care Association (ACHA) in 1967, this week-long observance recognizes the essential role of skilled nursing care centers in caring for America’s seniors and disabled population. Skilled nursing care centers across the country are hosting events to mark the occasion, which runs through May 14. And this year’s theme — Creating and Nurturing Connections — is especially inspiring. We’re here to share the meaning behind NSNCW and offer some ideas to celebrate. We hope you’ll join us in recognizing skilled nursing care centers, and their staff members, for all that they do to improve residents’ lives. All about NSNCW Skilled nursing care centers and their staff are no stranger to dedication. They continuously strive to provide high-level care for their residents, no matter the circumstance. And we’ve seen just how committed they are throughout the last two years of the pandemic. They’ve worked to provide exceptional care without fail, protecting residents around the clock during periods of limited visitation and social distancing. Staff members became family members and friends when residents needed social connection more than ever. It’s why this year’s theme, developed by ACHA, is perfectly fitting. The focus of this year’s NSNCW is simple: celebrate the essential role that skilled nursing care centers and staff play in creating and nurturing connections for their residents. Learn more about the role of skilled nursing care centers and staff, as well as details on NSNCW 2022. How to celebrate Don’t miss your chance to celebrate NSNCW! Drawn from ACHA’s 2022 planning guide, we have a list of activities designed to help residents staff and families create new connections — and nurture existing ones. Working together, we encourage you to create and...
