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For more than a decade, Dirk Völkel has channeled his passion for retail asset investment into his company, VÖLKEL COMPANY Group, which provides real estate management services in Germany. Founded in 2004, the company today operates 170 properties valued at 1.3 billion euros and handles a high volume of transactions from offices across Germany.
“Our business is family-driven and focused on maintaining long-term relationships with clients,” said Völkel, the company’s founder, main shareholder and managing director. “We are a one-stop-contact in Germany, capable of providing the full spectrum of investment advice and services. Some of our team members have been working in the field for up to 25 years, so we know the difference between real experience and merely good marketing.”
Individual client service
A special point of pride for Völkel is the degree of personal service his company delivers. “For some large, long-established companies, any given client is one among many. For us as a mid-size company, every client is important as an individual, and we take every client seriously. In an era that has seen the outsourcing of many services, our services are 100% “Made in Germany,” he said. “We handle investments as if they were our own money. We are proud of the good references we have earned. In fact, much of our new business comes from word of mouth among investors who are satisfied with our services.”
While justly proud of his company’s achievements in offering engaged, flexible, quick and successful investment services, Völkel knows well enough that continued success depends on maintaining a keen focus on the future, rather than dwelling on a distinguished past. “We constantly work to improve our high-quality services. Not only that, we continuously measure our clients’ expectations of us. As one extremely important example, clients expect our property management and accounting database—and their data in it—to be reliable, secure and fully capable of generating the operational and financial reports that they need to conduct their business,” he said.
Leveraging new technology
A key aspect of meeting these expectations is employing the most advanced cloud-based property management and accounting software. “To accommodate our obligations to clients and for our internal processes, we use Yardi Voyager® to automate investment management and reporting. Consolidating information for our clients is fast and easy, no matter how complex the investment structure,” Völkel said. “Along with being Web-based and mobile-enabled, the Voyager property management and accounting platform accommodates all of the multiple language, currency, tax and reporting obligations that we execute on behalf of our clients.”
Yardi Voyager delivers significant value within VÖLKEL COMPANY Group as well as to clients. “We perform all of our property and financial management operations in one automated platform, which means no more repetitive data entry or unreliable spreadsheets. Operating more efficiently with Yardi Voyager allows us to direct more of our energy and resources to our clients,” Völkel said.
Integrated solutions for a multinational business
Anticipating future opportunities, VÖLKEL COMPANY Group will look to further leverage its relationship with Yardi®. “Our long-term collaboration with Yardi has been very beneficial. Yardi is more than a provider of software, they are a real estate specialists and have dedicated themselves to understanding and serving the needs of numerous markets and jurisdictions across the world.” Völkel said.
“There is an especially challenging, complex requirement in Germany and we have been able to rely on Yardi to understand and implement those specific needs very effectively,” Völkel adds, “We look forward to a long term relationship with Yardi and gaining even more benefits from the Voyager platform, both within our company and on behalf of our clients.”
