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Energy Suite
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Matrix
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Yardi Corom
Every software user knows what it’s like when you’re partway through a task and you hit a step that isn’t obvious. Before, the only options available to Voyager clients were to search the help documentation and lose your place, ask a colleague, submit a support ticket or guess what you should do. Now, there’s instant help available thanks to Virtuoso Assistant.
Virtuoso Assistant is an AI-powered support tool built into Yardi Voyager that answers your questions in plain language without requiring you to leave the screen you’re on. It’s available across many Yardi solutions. For example, you can ask Virtuoso Assistant for help when you’re working in Voyager 8 Residential, Procure to Pay and Senior CRM. And it’s rolling out to Voyager 8 Commercial clients now.
How Virtuoso Assistant works inside Voyager
Virtuoso Assistant lives inside Voyager and is accessible from any supported screen. When you have a question, you ask it there, in whatever language comes naturally, and the answer comes back drawn from Yardi product documentation, help guides and best practices. Knowledge sources update monthly to stay current with new features and releases, so the answer you get reflects how your product works today.
Authentication runs through YardiOne, which means Virtuoso Assistant knows who you are and what you’re permitted to see. Answers align with role-based permissions, so a leasing manager and an accounts payable manager can ask the same general question about a workflow and each get answers relevant to their role. Support cases can be created conversationally, but only by users who already have case-creation access in Client Central. If a user without that access tries, Virtuoso Assistant sends a standard message (which can be customized for your company).
For some Yardi products, if the AI can’t resolve a question, a live agent handoff is available so you stay in the same experience rather than opening a separate support portal.
Questions Virtuoso Assistant handles
In April 2026, Virtuoso Assistant handled 56,000 client chats across the Yardi product line with an 87% resolution rate.
Most of those questions fell into two categories:
- How-to questions for tasks users don’t run every day, e.g., charge code setup, lease configuration, report parameters, AP workflows
- Navigation questions about where a screen lives or how to get from one place to another
For multistep tasks, Virtuoso Assistant can walk users through the full sequence without escalating.
What Virtuoso Assistant means for your team
New users ramp faster when they can ask questions without pulling in a colleague or manager.
For experienced users, an infrequent workflow or unusual scenario used to mean breaking concentration to search for an answer. Now Virtuoso Assistant provides that answer directly within the platform.
For operations leaders, Virtuoso Assistant also surfaces monthly reports flagging recurring question patterns. These show where teams are getting stuck and which workflows generate the most questions, giving leaders data on where additional training would have the most impact.
Here’s what’s on the horizon:
“Our roadmap with Assistant is going to be quite powerful — allowing you to do things like interact with your data, launch agents and ask the system to do actions for you.”
— Brian Sutherland, Vice President of Commercial Sales & Marketing, Yardi
Part of a broader AI layer
Virtuoso Assistant is one part of Yardi Virtuoso — the AI layer built into the Yardi ecosystem. Virtuoso includes AI woven into core products and workflows, purpose-built agents that automate tasks, tools for building custom agents and connections to the LLMs your team already uses. It’s designed to grow with your platform, not sit alongside it.
Learn more about Yardi Virtuoso
