Introducing Competitive Analysis

We’re constantly evolving our solutions in the Yardi Senior Living Suite, whether we’re enhancing workflows or creating new functionality altogether. And we recently released an exciting feature in RentCafe Senior CRM, our mobile-friendly sales and marketing solution — a feature called competitive analysis. Our senior living clients are seeing major successes with this dynamic new feature, but in case you haven’t explored it yet (or if you’re new to RentCafe Senior CRM), we thought we’d share what it does — and what the benefits are. Meet competitive analysis Senior living operators know all too well the importance of assessing competing communities. It’s crucial to understand why one community may be attracting new prospects more successfully, or even enticing your current residents to make a switch. Unfortunately, assessing this information is challenging when you don’t have the data you need — or if your data isn’t organized, easy to retrieve and error-free.   That’s where our competitive analysis feature comes in. We offer the ability to input the data you’ve collected on your competitors — including things like community amenities, care-level incentives and reputation — then view your own community’s attributes in comparison. All data is presented in an attractive, easy-to-analyze format. And once you’ve entered competitor data once, it stays fixed in one secure place, making it easy to access and edit in the future. Something particularly exciting with the competitive analysis functionality is the ability to track specific competitors in your lost lead analysis. This centralized, detailed information can help your future market efforts by highlighting what the major differences are between you and your competitors. The competitive analysis workflow is also completely configurable, allowing you to customize fields based on which categories you prefer to grade competitors on (we used client feedback to drive the customization options we created). Introducing self-competitor functionality Thought the functionality above was great? There’s more! RentCafe Senior CRM also gives you the option to view how your own communities stack up against each other. And rather than inputting data like you would for competitors, your own community’s data is automatically drawn from Yardi Voyager Senior Housing since RentCafe Senior CRM is a fully integrated solution. That means you’re always viewing the most up-to-date, accurate information when doing competitive analysis, and you’re not devoting hours to pulling information from multiple sources. However you choose to use competitive analysis, the feature helps you centralize important information, streamline reporting and compare communities with ease. With organized and centralized data at your fingertips, you’re equipped to make faster, informed decisions for your community’s benefit — decisions to help your community stand out from the crowd. Discover more and connect with our team If you’re new to RentCafe Senior CRM and would like a personalized demo, including a closer look at competitive analysis, reach out anytime. If you’d like to start with a high-level overview of the solution, explore our product...

Navigating Pharmacy Partnerships

Today’s seniors have more clinical needs than ever before, which means medication management is more challenging than ever — and medication errors are more likely — in senior living communities. That is, when communities lack the integrated technology (such as Yardi EHR) needed to optimize coordination with pharmacies. Our latest white paper with Senior Housing News (SHN) covers more — exploring the vital connection between pharmacy and resident care and sharing why an integrated EHR solution is critical in optimizing pharmacy coordination. The resource was created to help operators navigate the ever-evolving world of senior living as it relates to medication management. We put together a highlight below with key points covered in the white paper, but we encourage you to read the resource in full for more insights! New white paper: Navigating pharmacy partnerships in senior living   While the need for pharmacy integration is related to a variety of factors, the pandemic has been the most significant. Specifically, since COVID-19 delayed many prospective senior living residents from moving into communities, a resident population already rife with clinical needs has grown more vulnerable. And with that higher acuity comes a host of new challenges in medication management, and thus the urgent need for pharmacy integration. That’s why we joined SHN to publish this pharmacy-focused white paper. It examines the medication-related challenges present in senior living today and guides operators on how to maximize pharmacy relationships and streamline medication management. It stresses the importance of implementing a single connected EHR solution. The white paper looks at: Key reasons operators are switching to digital record keeping Why electronic pharmacy coordination matters through 2023 and beyond Top benefits of a single connected pharmacy solution What makes Yardi software a differentiator Yardi EHR in action at Senior Lifestyle   In sharing the power of Yardi EHR, the white paper includes insights from Fil Southerland, our director of healthcare solutions, as well as Diane Dayne, director of clinical informatics at Senior Lifestyle — a dedicated Yardi client.   Read the entire white paper Be sure to read the white paper — Navigating the New World of Senior Living & Pharmacy Partnerships — for a closer look at Yardi EHR and its role in pharmacy coordination. If you have any questions for us about Yardi EHR or the Yardi Senior Living Suite in general, fill out the form listed here to schedule a personalized...

Congrats To Yardi Clients

We’re delighted to share that several Yardi senior living clients earned a spot on the 2023-2024 Best Senior Living list! Presented by U.S. News & World Report and now in its second year, the Best Senior Living list features communities across independent living, assisted living, memory care and continuing care retirement. If the Best Senior Living list is new to you, at its core, the list is inspired by a mission to help seniors and their families navigate the challenging process of selecting a community. For the communities who earn a place on the list, U.S. News includes detailed profiles with ratings and testimonials to educate and provide visibility in the senior housing space. To all who earned a well-deserved spot on the list — including our amazing clients — congratulations from us at Yardi! Yardi clients earn a place on the 2023 Best Senior Living list To establish the Best Senior Living list for 2023, U.S. News evaluated nearly 4,000 communities nationwide, analyzing survey data from over 250,000 residents and their family members. The top-rated communities for each level of care were deemed Best Senior Living honorees in their prospective categories, and that included nearly 1,700 communities in total. For certain senior living organizations, a large batch of their communities were recognized on the list — Yardi clients included! Explore the U.S. News Best Senior Living list to browse the communities recognized.   Want to see how Yardi clients are finding success with our senior living solutions? Get in touch with us. More on the Best Senior Living list You may be wondering what the survey entails when U.S. News reaches out to these senior living communities. In partnership with Activated Insights, they ask residents and family members to rate their experience on things to help guide prospective residents in their search — such as kindness of staff and quality of care.   In addition to publishing ratings and testimonials for communities on the list, U.S. News also shares the benefits and costs of different living options for all to explore. This provides fantastic visibility into communities across the nation and ultimately helps seniors and their families make informed decisions when searching for a place to live. Congratulations from Yardi Choosing a senior living community for yourself or a loved one is a difficult process. But with resources like the Best Senior Living list, it can be less overwhelming. We’re happy to highlight this year’s Best Senior Living list honorees, including our fantastic senior living clients! Read more about the Best Senior Living list for 2023. Ready to learn more about our senior living management software? Check out this Senior Living Suite infographic. Have questions or ready for a personalized demo? Once again, we encourage you to reach out to our senior living team...

Success With Senior IQ

When exploring technology solutions for your business, there’s nothing better than viewing direct testimonials from professionals in your industry. We understand the value of seeing how a product functions through a current client’s eyes — which is why we love creating success stories for you to enjoy, including those that feature our senior living solutions. So we’re excited to share our brand-new piece that shares the power of Yardi Senior IQ through the eyes of Syndell Lawhon, vice president of wellness at Vitality Living! From covering Vitality’s journey prior to this single connected solution, to sharing the success the organization has found since implementing it, Lawhon brings a wealth of insights to the table in her interview. Don’t miss this one — read the highlight below then visit the Vitality Living success story to see more. The Challenge: Siloed Data Vitality’s data used to be scattered across siloed solutions, requiring leaders to pull information and generate reports manually. Not only were these processes time-consuming, but they also prevented Vitality from unlocking insights regarding occupancy, falls and more — since data lacked the organization and presentation needed to reveal important trends. Not to mention, Vitality’s data wasn’t being updated in real time. Leaders sought a business intelligence solution that would present up-to-date, business-wide data in a visual format — all in one place. The Solution: Yardi Senior IQ Yardi Senior IQ is a business intelligence solution that surfaces real-time data in attractive, sharable dashboards. Designed for senior living providers and drawing portfolio-wide data from Yardi Voyager Senior Housing, Senior IQ provides the insights needed to act confidently and make smarter, faster decisions. The Story: Visualizing Insights, Driving Informed Decisions, Empowering Staff & Streamlining Workflows Before Senior IQ, Vitality didn’t have a seamless method for capturing and gathering important data. “Prior to us coming to Yardi, with the system that we used before, we couldn’t pull any of that data,” shared Syndell Lawhon, vice president of wellness at Vitality. “We had to do things manually.” Manually pulling metrics and organizing insights, they were limited to sharing only numbers with staff, owners and investors. Now with Senior IQ, Vitality has a visual representation of the same information — via custom graphs and tables — housed in one secure location. “Nurses are very visual people,” explained Lawhon. “When they can see the numbers in a graph pulled right up in Senior IQ, it clicks so much faster. Numbers on a piece of paper are not as powerful.” With intuitive dashboards, graphs and tables revealing trends that Vitality wasn’t previously capturing, leaders are gaining insights that move the needle like never before. “A trend is telling you something,” shared Lawhon. “There’s so much information in Senior IQ that you can dig into. There’s always something we’re finding on a daily basis — something else we know we could use.” With the ability to access real-time data in Senior IQ, Vitality can now make informed decisions regarding occupancy, care, staffing and revenue. And by giving care staff the tools to visualize important trends — Senior IQ helps Vitality empower those individuals, which boosts retention as a result. “Senior IQ helps us with nurse retention,” said Lawhon. “When you start getting data and looking at the bigger picture — how you can make things better for the whole community — not only does it make you feel empowered, it also elevates your skill set.” Vitality also left data digging in the past when they implemented Senior IQ. Instead of searching through siloed solutions and manually compiling insights to send to owners and investors, Vitality now unlocks actionable information at the click of a button. “I can go in Senior IQ and in two seconds, I’m able to pop information right out for that community and send it right along,” shared Lawhon. Read the full interview with Vitality Living   The snapshot above doesn’t cover everything Lawhon...

Goodbye Disparate Systems

For senior living operators, using fully-integrated, all-inclusive software — as opposed to disparate systems — has major benefits. From gaining new efficiencies to improving resident care, the benefits are further enhanced when operators choose a solution designed for the unique needs of senior living. That describes the Yardi Senior Living Suite, which supports a multitude of today’s operators like Scottsdale-based Westminster Village. And to show you exactly how Yardi tools work to build success, we recently interviewed Dan Poteet, Westminster’s chief information officer. Continue reading to get top insights from Poteet, who shares what’s possible when you leave disparate systems in the past. We encourage you to read the success story in full, too! About Westminster Village Westminster Village is Scottsdale’s premier non-profit Life Plan community. Located in Scottsdale, Arizona, it was founded in 1988 by a group of friends and neighbors who envisioned a community where people could continue their accustomed lifestyles and be assured of lifelong health care. Their idea was to assure dignity and independent living for people in their later years. The Challenge: Siloed Solutions Before partnering with Yardi, Westminster Village was operating using siloed solutions and manual processes. That combination was time-consuming and susceptible to errors, which prevented staff from working as efficiently as possible. Westminster leaders sought a single connected solution to streamline workflows at every level — and enhance resident satisfaction. The Solution: Yardi Senior Living Suite The Yardi Senior Living Suite combines resident care, marketing, sales, finance, business intelligence, operations and more on a cloud-hosted, HIPAA and SOX compliant software platform. Mobile, intuitive and efficient, the Yardi Senior Living Suite has everything you need to manage your communities and drive growth. The Story: Thriving With An Integrated Solution, Driving Efficiency & Enhancing Satisfaction Since moving forward with Yardi, Westminster now has one centralized system that offers everything needed to drive success. “This is a major improvement over having disparate systems not connected to each other,” explained Poteet. With RentCafe Senior CRM automating workflows, sales and marketing teams are equipped to work productively, stay informed and track leads with ease. “Having the ability to keep track of prospect touches and having auto-generated follow-up tasks has helped our marketing team stay better connected with prospects and the sales cycle,” shared Poteet. On the care side, Westminster saves time and reduces errors using Yardi EHR, since all resident data automatically flows over from Yardi Voyager Senior Housing. “Being able to do our home health billing and having it connected to Voyager is the most valuable feature,” said Poteet. With RentCafe Senior Living Portal and Yardi Payment Processing, residents and families access the convenience of online payments — which helps Westminster’s accounting team on the processing side. RentCafe Senior Living Portal also keeps residents, families and staff connected by displaying real-time updates relating to care, community activities and more. “The resident portal allows us to communicate and provide information to our residents and their families quickly and conveniently,” shared Poteet. Continue reading the Westminster Village success story Want to get in touch regarding the Yardi Senior Living Suite? Reach out to our team! We’re happy to answer questions or schedule a personalized demo at your...

Unlock Evolving Functionality

Did you know 65% of sales professionals use CRM? And out of companies using mobile CRM, 65% achieved sales quota compared to 22% of those without mobile CRM? Case in point, with the right CRM solution, senior living operators are equipped to advance sales and marketing efforts in more ways than one. But it’s important to find a solution built for the unique needs of senior living — one equipped with tools that evolve as the industry does. Fortunately, we have just the solution in mind. Meet RentCafe Senior CRM, our mobile-friendly single connected solution. Read on to see what this one-of-a-kind platform offers today’s senior living operators. The sales and marketing tools you need There’s so much functionality to cover when it comes to RentCafe Senior CRM, but at a glance, the solution helps you: Configure and automate the sales process to guide your unique selling approach View real-time census data, occupancy status, unit rates and amenity offerings Eliminate duplicate data entry with a united leasing and move-in workflow Lead with confidence using a platform integrated with multiple elements of the Yardi Senior Living Suite Generate, complete and upload documents to RentCafe Senior Living Portal, where residents and family members can sign electronically Reduce risks with a solution that is HIPAA and SOX compliant Access visual reporting with configurable, group-based dashboards and a wide selection of KPIs Drive efficiency with a convenient mobile app built for iOS and Android devices Enjoy the convenience of Yardi as your single support avenue Offer residents a seamless move-in journey RentCafe Senior CRM doesn’t simply help you during the early stages of the sales cycle. It offers tools to power the cycle from start to finish, including the time leading up to move-in (once a prospect commits to your community). At that stage, you access:   Up-to-date resident assessments A seamless leasing workflow equipped with rates, specials/discounts and approvals Easy-to-generate electronic leases The automatic attachment of documents to the resident record in Voyager Senior Housing And more! Evolving functionality like no other platform What else makes RentCafe Senior CRM a differentiator? To add to everything already mentioned, RentCafe Senior CRM offers: Inbound and outbound calling, texting and emailing Duration and engagement tracking Triggered activity follow-up Predictive analytics Automated prospect and referral correspondence Event management Third party API integrations Lead scoring An integrated solution built for senior living Of course, one of the biggest benefits of RentCafe Senior CRM is its ability to integrate with key elements of your business. While other CRM solutions may offer a few valuable features, they don’t always integrate with EHRs, financial platforms and everything in-between. As part of the Yardi Senior Living Suite, RentCafe Senior CRM connects with everything you need — saving time, eliminating errors and ensuring your teams have up-to-date information at all times.     Level up with RentCafe Senior CRM Wondering how else RentCafe Senior CRM helps operators reach new heights? Reach out to book a quick, personalized demo. And in the meantime, feel free to explore our RentCafe Senior CRM infographic!...

Explore New Functionality

The newest improvements in the Yardi Senior Living Suite are here! This release (7.18) includes enhancements in RentCafe Senior CRM, Yardi EHR and eMAR. As always, each enhancement was powered by feedback from our amazing senior living clients.  To learn about what’s new and improved in 7.18, read the highlights below. We’re also sharing links to informative webinars, crafted for clients, which explain the new functionality in detail. For a complete list of new features documentation, clients can also visit the help center in Client Central and select new features. What’s new in RentCafe Senior CRM RentCafe Senior CRM, our mobile-friendly CRM solution, is packed with fresh functionality courtesy of the 7.18 release. From simplified workflows to completely new features, the enhancements equip you to: Track your competitive analysis with new options to create custom configurations that automatically save for future use Store marketing collateral in one centralized location, the document center, allowing staff to quickly grab attachments to email to prospects Enjoy expanded options for automated correspondences including those produced by birthdays, anniversaries, email templates, lead status and prospect status change — plus apply filters to individual rows to ensure you send the prospect’s preferred correspondence type Sync your Outlook calendar with your RentCafe Senior CRM calendar, enabling items to instantly populate in Outlook as they’re updated in RentCafe Senior CRM Build savable templates that automatically generate common tasks, conducted before or after an event, to avoid starting from scratch when creating future events Access a simplified digital signature invitation that enables copying and pasting a verification pin sent via email, or via SMS mobile phone when you have RentCafe Conversations Watch the RentCafe Senior CRM New Features Webinar. Watch the RentCafe Senior CRM Set Up New Features Webinar. What’s new in Yardi EHR and eMAR Now for Yardi EHR and Yardi eMAR, solutions built to help you enhance care at every level, here’s what’s possible thanks to the 7.18 release: Benefit from a redesigned service plan screen that clearly presents every action, making it easier to manage plans and identify what’s missing prior to activation Utilize new order direction templates that allow you to set the direction for an order with the click of a single button Enjoy an updated variable/sliding scale feature that auto-selects the correct quantity based on the vital information entered Save time with new bulk charting options in Care Stream that allow staff to chart multiple medications at one time, and apply specific notes to everything at once Streamline assessments with enhanced dynamic profile sections, which enable staff to update the resident’s profile while performing an assessment Watch the Yardi EHR New Features Webinar. Watch the Yardi EHR Set Up New Features Webinar. Have questions? If you have any questions about what’s offered with the 7.18 release, visit the help center in Client Central. If you’re new to Yardi senior living solutions and want more information on the success they create, get in touch with...

Vitality Living Success Story

“We use Yardi as our source of truth for everything.” That insight comes from Nick Byrd, chief financial officer at Vitality Living, in a recent interview discussing Vitality’s successes with the Yardi Senior Living Suite. With a focus on Yardi Voyager Senior Housing, the story spotlights the challenges Vitality faced prior to working with Yardi — and shares how they’ve found success since then.   Read the highlight below, then head to the success story to get all the insights: The Challenge: Manual Processes & Disparate Systems Vitality used to rely on manual processes and disparate systems — taking time away from priorities, generating errors and causing confusion among teams. From monthly ACH pulls to building financial reports, key tasks became increasingly arduous. Vitality searched for a dependable, integrated solution to serve as their source of truth and alleviate the challenges they were facing. The Solution: Yardi Voyager Senior Housing Designed for senior living providers of all types and sizes, Yardi Voyager Senior Housing delivers property management and financial accounting on a powerful, cloud-based platform. By adding solutions across the Yardi Senior Living Suite, operators take full control of the senior living spectrum from marketing to operations to care. The Story: Gaining One Source of Truth, Eliminating Errors & Saving Time Prior to implementing Voyager Senior Housing and accompanying tools in the Yardi Senior Living Suite, Vitality used a mix of siloed technology and manual processes. The lack of a single connected solution — built to unite all data and workflows in one place — meant Vitality didn’t have true visibility or a reliable method for retrieving important information. By moving forward with Yardi, Vitality now has a single source of truth — a solution that integrates all aspects of its business into one database. “When you’re running a report in Voyager, you’re getting real time data,” shares Byrd in the success story. “The system is integrated with all of these pieces which allows us to get a true picture.” With Voyager automating tasks Vitality previously did manually, errors have now been eliminated across the board. “When we would run our monthly ACH pulls in the old system, the community’s business director would have to prepare the file, send it to accounting and we would manually enter all the ACH transactions, and update the amounts,” explained Byrd. “You can only imagine what kind of errors that could create, and it created a ton.” Vitaly also said goodbye to time drainers when they partnered with Yardi. Since Voyager acts as their complete general ledger system, Vitality has drastically reduced time spent on key financial accounting tasks, allowing team members to shift and focus on other priorities. “We gained two days back just around the ACH process,” said Byrd. “It was a manual lift before, but now things are getting updated in real time.” Read the full success story Ready to see all the ways Vitality is finding success with Voyager Senior Housing? Read the full success story! If you have any questions for us — or you’d like to book a demo based on what you read — reach out to connect with our senior living...

Why You Need EHRs

Did you know nearly one-third of all U.S. adults take five or more medications regularly? It’s not surprising when you realize roughly 6,800 prescription medications — and countless over-the-counter drugs — are available across the nation. And with medication use growing due to the number of medications available, there’s an increased risk of medication-related errors, especially in senior living. This inspired us to put together a detailed white paper that highlights a solution for mitigating that risk: electronic health records (EHRs). Refreshed with statistics and a wealth of information, the white paper shares how senior living operators — and care staff — can prevent medication errors, enhance resident services and more. Medication errors: a macro view In the white paper — The Importance of EHRs in Senior Living — you’ll find a breakdown of the different types of medication errors, with a focus on adverse drug events (ADEs). Then you’ll see why seniors are the highest-risk age group for ADEs, with supporting research like the following:  More than four in ten older adults take five or more prescription medications, triple the rate from twenty years ago — making them more vulnerable to ADEs based on the sheer volume of medications they’re taking Older adults are twice as likely than younger people to visit the emergency room due to an ADE, and seven times more likely to be hospitalized after an ER visit as a result So, if ADEs are common among older adults, what can senior living operators do to help? How can they ensure residents stay safe and medication errors become a rare occurrence? The answer is simple: through the use of technology. More specifically, EHRs.   Technology: the key to oversight Historically, medication management involved reading pill bottles and relying on local...

Senior Living Video

Can one solution power multiple facets of an organization? The answer is yes for clients like Shannex, who uses the Yardi Senior Living Suite to save time, boost efficiency and optimize resident services. Take it from Heidi Leavitt-Hornmoen, director of business systems analysis at Shannex, who speaks to these successes in our newest testimonial video! It’s just under two and a half minutes but packed with valuable insights (including statistics) from Heidi. Read the quick snapshot below — or watch the video now. How Shannex boosts efficiency with the Yardi Senior Living Suite In choosing Yardi, Shannex had the goal of eliminating manual workflows and errors, centralizing data and boosting satisfaction among residents, as well as their family members. All these successes — plus more — were made possible when Shannex said yes to the Yardi Senior Living Suite.   “The time efficiencies we found were significant,” shares Heidi in the video. “We were able to reduce our [accounts payable] processes by 76%. We also found a 54% reduction in accounts receivable.” Describing the billing processes with Yardi as “amazing” — Heidi notes that with approximately 5,000 residents across their communities, these efficiencies have made a significant, positive impact. With less time spent on tasks that are now automated and streamlined with Yardi, Shannex can focus on serving residents. There’s more shared by Heidi in the video, so watch now to hear all the insights. The power of a single connected solution Not familiar with the Yardi Senior Living Suite? This integrated solution combines resident care, marketing, sales, finance, business intelligence, operations and more on a cloud-hosted, HIPAA and SOX-compliant software platform. Mobile, intuitive and efficient, this single connected solution has everything you need to manage your communities and drive growth. Learn more about...

Watch Now!

Eager to spend less time on manual processes and more time serving senior living residents? In the words of Joanie Williams, principal and chief financial officer at Watercrest Senior Living, “You need a system like Yardi.” That quote comes from our brand-new testimonial video which you guessed it, features Joanie Williams speaking about Watercrest’s successes with the Yardi Senior Living Suite. It’s a quick, informative video — only two minutes — so watch now to see Watercrest’s successes for yourself.   How Watercrest Senior Living thrives with Yardi With communities across independent living, assisted living and memory care, Watercrest Senior Living puts its focus on enhancing resident lives. That’s achieved with help from the Yardi Senior Living Suite, which replaces time-consuming tasks with integrated, automated workflows that allow Watercrest’s staff to shift their time toward what matters most — residents.   “There’s huge value because everything talks to one another, everything’s integrated,” shares Joanie in her testimonial.   To tease the video further, Joanie explains how that integration made Yardi stand out when it came time to select a technology partner — describing the choice as a “no-brainer.” She shares that when staff aren’t tied to manually building reports or inputting data, thanks to a platform that readily updates and centralizes information in one secure place, they can spend more time helping residents. And at the end of the day, that’s what Watercrest is empowered to do. With hours gained back from using Yardi software, time is now devoted to “making a better experience for our residents, and our associates,” notes Joanie.   We could tease the video further, but hearing directly from Watercrest is most impactful. Watch the two-minute video for more insights from Joanie.   More on the Yardi Senior Living Suite...

Interoperability In Senior Living

Ready to succeed with an interoperable platform for senior living? Our newest infographic shares how you can optimize connections, streamline workflows and maximize resident safety with Yardi EHR, our interoperable electronic health record solution designed for senior living. With verified interface partners, Yardi EHR securely collects and transfers resident data around the clock. Defining interoperability Interoperability allows information systems to seamlessly exchange data with one another. In senior living, interoperable EHRs help operators: Access real-time health information Save time across teams Eliminate data-entry errors Support resident safety Enhance operations and care Connect the entire care team in and out of the community How do EHRs differ from EMRs? Familiar with EHRs, not EMRs? Or vice versa? Here’s the difference between the two: An EHR (electronic health record) such as Yardi EHR is a digital record of a resident’s chart — plus much more — stored in a dynamic online platform. EHRs connect all aspects of care by allowing multiple providers to access real-time resident data, submit updates and communicate from anywhere. An EMR (electronic medical record), on the other hand, is a digital record of a resident’s chart stored in a computer and accessible by a single provider. Interoperability in action Taking a look at exactly how things work with Yardi EHR, this full-service solution channels interoperability through verified interface partners. Not only does data automatically flow to and from Yardi EHR, support teams actively monitor to ensure the highest level of accuracy — equipping you to deliver the best care. Explore Yardi EHR interface partners You can connect Yardi EHR to all outside providers, HIEs and health systems via Kno2, a health information platform that offers access to unlimited cloud faxing, direct secure messaging and referral networks. Depending on your license, additional features available may include Kno2-to-Kno2 messaging, online identify verification, Kno2 and national provider directories, message handling, unstructured document QC tools, configuration/interoperability settings, third-party and esign connector capabilities, third-party proprietary referral network connections, HIE connector (submission only, or submission & query), Kno2 Conversations, query initiator/respond and 360X. Onto the next interface partner: You can instantly transfer EMR data — captured from supported equipment — to Yardi EHR through DS smart, a simplified connectivity solution built to capture, protect and connect resident information. Learn more about what’s possible with DS smart. Note that Yardi EHR supports a wide variety of additional health interfaces including a nurse call system, dietary management platform, infection control solution and more. Learn more about Yardi EHR We encourage you to learn more by exploring all Yardi EHR interface partners. Want a more detailed tour of Yardi EHR? Head to the infographic and select “get in touch” to schedule a personalized...

Capturing Care Revenue...

How are today’s senior living operators building success and boosting their bottom line? In a recent article, Senior Housing News (SHN) highlights how some operators are getting creative to reach their goals — specifically, using technology to accurately capture care revenue. The article is packed with valuable insights, including those from our own senior director of sales, Richard Nix. Read the summary below then head to SHN to read the full post (requires SHN+ membership). Using technology to properly capture care revenue In today’s landscape, senior living organizations are facing margin compression and an ongoing staffing shortage. That means leaders are tasked with finding innovative ways to meet challenges head-on, with the goal of retaining care staff, boosting resident satisfaction and ultimately, growing their occupancy and increasing revenue. While operators have taken different approaches, one that has been particularly successful is learning to properly capture care revenue — and using technology to do so. Operators featured in the article explain their missteps prior to implementing the right tech solution, such as charging inaccurate rates. As these leaders have now discovered, integrated solutions like Yardi EHR have the power to eliminate those missteps entirely. How Yardi helps operators drive success To illustrate just how helpful technology can be in capturing care revenue, Richard Nix — our senior director of sales in senior living — joined SHN for an interview. His conversations are included in the SHN article, but we’ll summarize the key talking points. Nix shares that integration with an operator’s EHR platform helps reduce gaps in resident assessments, which improves their ability to get a holistic picture of a community’s resident care service lines — and identify where care billing could improve. “One of the biggest challenges to driving care revenue right now is...

Enhancing RentCafe Wellness

We’re excited to share all that’s new and improved in RentCafe Wellness, our senior living solution for managing wellness programs. At a glance, RentCafe Wellness helps you create online activity calendars, track resident attendance and so much more. Ready to explore the enhancements — all inspired by client feedback? See below for an overview of how RentCafe Wellness looks today: A glance at RentCafe Wellness RentCafe Wellness (part of the Yardi Senior Living Suite) gives you the tools to effectively manage your community wellness initiatives. With this dynamic solution, you can: Schedule activities Create digital calendars Enable online payments Keep families connected Empower staff How the solution looks today There are several enhancements to cover, but first things first, we’d like to thank our wonderful senior living clients for their thoughtful feedback on RentCafe Wellness. It’s helped us create a refreshed solution packed with new features and improved usability. Here’s a look at the latest functionality in RentCafe Wellness: Starting with digital calendars, which staff can easily create in RentCafe Wellness, there are evolved features like the ability to build reusable design templates. Calendar design templates can be used by a single community or several! Staff can also copy an existing calendar design with a single click to create a new variation. Once your calendar (or multiple calendars) is created, you can easily designate it by care level or zone. Want your calendars printed to disperse across the community? No problem! Staff can quickly print daily, weekly or monthly calendars by downloading them as PDFs or word documents. When it comes to scheduling and marketing activities, we’ve made it easier than ever. Staff can create multiple templates as the starting point for scheduling dozens of activities, whether they’re one-time or recurring. Speaking of those recurring activities, staff can save time by creating a series that auto-populates in any given calendar for upcoming months (setting a single date, a date range or for all future instances). They can transfer the previous month’s resident registrations into an upcoming calendar, too. Additional functionality includes the ability to set activity registration as optional or required, guests allowed or prospective residents welcomed, to name a few. You can also create monthly paid activities, allowing you to expand your organization’s revenue streams. Whether you host something offsite or invite local experts to provide paid services in your community, setting and collecting fees is straightforward. Every enhanced feature for managing activities helps staff reduce their administrative work — leading to more time spent engaging with residents. Benefits of a single connected solution We’ve covered snazzy features like building calendars and setting up activities, but another big differentiator with RentCafe Wellness is that it exists on a single, integrated platform. You’re gaining a complete wellness and activity management solution that connects with key elements of the Yardi Senior Living Suite. Thanks to direct integration with Voyager Senior Housing (which populates resident lists and property records), RentCafe Wellness automatically updates occupancy details when new residents move in, and when former residents move out. This real-time information sharing allows staff to easily manage resident registration, attendance and more. A connection with Yardi Payment Processing simplifies the entire workflow for paid activities. Activity charges are paid just like other community charges with a one-time monthly ACH, debit or credit card payment, or via autopay. Payments you collect — and your payments to vendors — will come through as part of the monthly payer statement. Residents and family members can conveniently submit their online payments via RentCafe Senior Living Portal. In addition to offering the convenience of online payments, RentCafe Senior Living Portal allows family members to see which activities residents are attending, and you have the option to allow family members to register for activities on a resident’s behalf. This helps families stay in the loop regarding their loved one’s health and wellbeing. As an added bonus, residents and families...

2023 Events & Tradeshows

Wanting to fill your calendar with impactful senior living events? We have a roundup of recommendations that span throughout 2023, all of which offer a chance to network with senior living professionals.    Keep reading for the list of events we recommend exploring this year:   OLTCA/ORCA Together We Care Convention & Tradeshow First up is the OLTCA/ORCA Together We Care Convention & Tradeshow, taking place March 27-29 in Toronto. This in-person convention connects long term care and retirement community professionals, sparking conversations that are sure to challenge and inform all attendees. You can visit team Yardi at booth 308 — we’ll be excited to meet you and share more about the Yardi Senior Living Suite. Ready to get something on the books in advance? Schedule time to meet us at OLTCA/ORCA 2023. Texas Assisted Living Association Annual Conference & Tradeshow Save the date for the Texas Assisted Living Association Annual Conference & Tradeshow in Round Rock, Texas, on April 5-7. You’ll connect with assisted living leaders to share ideas, talk about industry updates and bond over lessons learned through recent challenges. Our team will be in attendance at booth 310 if you’d like to schedule time to connect! Argentum Senior Living Executive Conference The Argentum Senior Living Executive Conference is coming up as well, an annual gathering of thousands of senior living professionals, operators, owners, executives and community leaders. Set for May 8-10 in New Orleans, Louisiana, the conference is an empowering and educational experience. Not only are we sponsoring the registration, we’ll also have a presence at booth 3100. Reach out to get a meeting scheduled with team Yardi. Florida Senior Living Association Annual Conference Looking for a summer event? Head to the Florida Senior Living Association Annual Conference on June 25-28 in Boca Raton, Florida, for a chance to network with likeminded leaders. You can meet us at booth 38, but feel free to plan a meeting with us in advance. California Assisted Living Association Spring Conference & Trade Show  We can’t forget the annual California Assisted Living Association Spring Conference & Trade Show, which features engaging, interactive learning sessions. This year’s Spring conference takes place June 5-7 in Sacramento, California. We’re pleased to sponsor the awards luncheon — and connect with attendees at booth 213! Be sure to stop by or contact us to connect prior to the show. California Assisted Living Association Fall Conference & Tradeshow If you plan to attend the CALA Spring Conference, make sure to mark your calendar for the California Assisted Living Association Fall Conference & Tradeshow too, taking place in Palm Springs, California, on November 6-8. We’ll have more details as the event gets closer, but we’re excited to sponsor the awards luncheon for this one. Oregon Healthcare Association Annual Convention & Trade Show Let’s talk about the Oregon Healthcare Association Annual Convention & Trade Show, which is hosted in Portland, Oregon. You can join professionals across the industry for an in-depth learning experience on September 19-20. We’re a proud co-sponsor of the awards program for this event. More details to come! See you at senior living events throughout 2023! Be sure to check our Yardi events page for the full list of events we’re attending this year. If you have questions in the meantime about our senior living management software, or you’re ready to schedule time to connect, don’t hesitate to reach out via the meeting links shared...

Manage Resident Vaccinations...

The COVID-19 pandemic has been a challenging journey for us all, including senior living providers and those within their communities. From identifying infections to meeting CDC guidelines to managing resident vaccinations — each challenge has required a creative solution to help communities stay safe. So as providers continue to navigate this era — and manage resident health in general — we’re focused on sharing all that our single connected solution does to help. It’s why we’ve put together resources like our vaccination infographic, which shares how Yardi EHR (our electronic health record solution) streamlines vaccine tracking and other key tasks. Ready to ease staff burden, improve resident health and keep your communities safe? Explore the infographic below to see how Yardi EHR does it all, helping you navigate COVID-19 and other infectious diseases: Stay informed with a comprehensive solution Yardi EHR is a full-service electronic health record solution for senior living providers. Built with several features that help you deliver the best care, this integrated solution offers an infection surveillance and immunization dashboard to help caregivers document — and monitor — essential information relating to COVID-19. Manage resident vaccinations Empower care staff Meet CDC guidelines Keep communities safe Learn how Yardi EHR benefits today’s providers With Yardi EHR, you’re equipped to schedule vaccinations, track appointments, record symptoms, chart collectively, monitor reactions and detect diseases — all from a single platform. Learn more about Yardi EHR. Start helping your residents today If you’re an existing Yardi EHR client, adding the infection surveillance and immunization dashboard couldn’t be easier. The implementation process is quick, efficient and seamless once you submit a case via Client Central (or by contacting your account manager). You’ll be set to manage initial vaccinations, track booster shots and more in no time....

EPCS In Senior Living...

“In the midst of a growing drug overdose crisis exacerbated by the COVID-19 pandemic, clinicians’ use of prescription drug monitoring programs (PDMPs) and electronic prescribing of controlled substances (EPCS) technology is critical to improving opioid prescribing practices, informing treatment decisions and supporting safe and effective patient care. Recent efforts, such as mandating use of EPCS technology and integrating PDMPs into electronic health record (EHR) systems, aim to improve prescribing practices.” That information comes from a recent post by the Office of the National Coordinator for Health IT (ONC), which covers the importance of EPCS technology and PDMPs in today’s world. With relevance to the senior living industry, we’re highlighting the article’s key points and sharing how our EHR solution fits into the picture. Tracking the progress of PDMPs and EPCS technology Health care providers have historically relied on paper-based processes to prescribe controlled substances. But as shared by the ONC, we’ve made a lot of progress in shifting toward electronic prescribing in recent years. Reports show substantial growth in the use of EPCS systems due to DEA regulations — and state-mandated EPCS laws — with 71% of physician prescribers having used EPCS technology in 2021. Looking at PDMPs, there’s been a significant increase in usage as well. The article relays that one-third of prescribers now access a PDMP through their EHR system, compared to one-fifth in 2019. What are the benefits? So what are the benefits of electronic prescribing workflows? You can read the full article for all the insights, but in summary, the benefits of using EPCS technology and PDMPs is promising. Not only do these digital systems prevent data-entry errors, which in turn enhances resident safety, they also save time, streamline workflows and more. The largest benefit may be how they reduce...

Start Your Digital Transformation

Ever heard the term digital transformation? According to a recent white paper by LeadingAge, the concept is critical for senior living operators to understand — as it offers a way to reimagine how they run their communities. There’s a lot covered in the resource, so we put together a quick summary below! Read on to learn what digital transformation means, why it matters in senior living and how you can maximize your potential with this information in mind. Digital transformation defined First things first, what is digital transformation? LeadingAge defines the term as follows: Digital transformation is the process and journey of using digital technologies to create new — or modify existing — organizational processes, culture and resident/staff experiences to meet changing business and market requirements. While technology platforms are a key element, digital transformation is more than installing a single solution. It begins and ends with how you think about, and engage with, residents and staff. In relation to senior living, LeadingAge says that digital transformation is critical to the future sustainability of operators. Why is digital transformation critical?   LeadingAge explains that various factors make digital transformation critical for today’s senior living organizations. One key factor is the industry-wide staffing shortage, which is driving the need to abandon manual processes and opt for digital workflows to ease staff burden. Looking at the big picture, shifting to a digital system helps operators boost productivity, reduce costs, improve resident and staff experiences and so much more. Especially when digital workflows unite on a single platform, like the Yardi Senior Living Suite. How can senior living operators navigate a digital transformation? The white paper — Digital Transformation in Aging Services — outlines how senior living organizations can transition to digital workflows with three key elements in mind. These elements (the three Ps) include people, process and platforms. Starting with people, LeadingAge states that a successful digital transformation is largely dependent on your existing personnel and stakeholders. You need to assess their digital skills and understanding, provide clarity on what role they’ll play in adopting new technology and decide what training is needed. Outside of internal people like staff, the white paper reveals that external people — such as family members and volunteers — also play an important role in digital transformation. Next up is process, more specifically identifying, analyzing and improving existing processes. The white paper shares how taking a closer look at processes helps operators eliminate weak points in their current operations, as well as: Improve productivity, efficiency, utilization and quality Reduce operational budget by effectively using assets and resources Eliminate waste and duplication of tasks Reduce friction in business processes Improve the staff and resident experience Reduce process completion time LeadingAge also shares a few questions operators can ask themselves when looking at processes, such as: How can we employ digital technology to standardize and automate processes that are repetitive and redundant? How can digital technology help us organize data to provide faster, more accurate and more predictive views on our business? How do we leverage digital technology to generate and act on meaningful customer insights that can help improve our services? The last element introduced is platforms, otherwise referred to as technology. Simply put, the platform/technology element provides the actual tools that operators need to go digital.   Yardi senior living solutions When it comes to the third element outlined by LeadingAge, the technology itself, it’s important to find a solution that’s built for the unique needs of senior living. Also, one that offers tools that integrate with one another to ensure you maximize efficiency at the highest level. The Yardi Senior Living Suite does it all, combining everything you need on a cloud-based, centralized platform. It’s built for operators of all types and sizes and includes tools for financials, marketing, care and more. Explore the Yardi Senior Living Suite. Read the white paper If you’re ready...

Watch On-Demand Webinars

We all learn best in different ways, whether it’s by reading a post like this one, exploring visual resources like an infographic or watching a short video. It’s why our senior living team seeks to bring a variety of resources to the table (including all of the above) when demonstrating functionality in the Yardi Senior Living Suite. As such, we’re excited to share our senior living webinars today, which offer the opportunity to explore our solutions via on-demand videos. They’re quick, informative and packed with what operators need to know. And since they’re on-demand, you can watch at your convenience! Simply fill out the short registration form and voila, you’re set to view the webinar when your schedule allows. Ready to start watching? See below to find the Senior Living Suite webinars we’ve worked to bring you: Yardi Voyager Senior Housing Create a foundation for success with an online, mobile-friendly platform for property management and finance. Designed for providers of all types and sizes, Yardi Voyager Senior Housing is a complete accounting system that integrates with solutions for every aspect of senior living. Join our senior living webinar to learn how Voyager helps you: Simplify accounting with a full general ledger system Improve transparency through centralized record keeping Enhance staff productivity with automated tasks and workflows Scale your operations by adding solutions for marketing, care and more Register for the Voyager Senior Housing webinar. Yardi Senior IQ Operational and financial data alone doesn’t cut costs, increase revenue, balance risk or optimize resident care. Actionable insight does, and that’s where Yardi Senior IQ comes in. Join this senior living webinar to learn how our dynamic business intelligence solution drives smarter, faster decisions for single communities or an entire portfolio. We’ll show you how Yardi Senior IQ: Uncovers new insights from internal benchmarks and industry comparisons Satisfies investors, board members and senior leadership with real-time data Helps staff focus on resident care by eliminating spreadsheets, siloed databases and other inefficient operations Empowers teams with role-based, customizable dashboards that display metrics that matter to them Register for the Yardi Senior IQ webinar. Yardi EHR Drive superior resident care with efficient record keeping and medication management. Yardi EHR offers the convenience of mobile, electronic assessments, care planning, incident tracking and more. Watch our senior living webinar to learn how Yardi EHR helps: Simplify charting to increase time for resident care Capture all care costs from assessments Cut medication administration costs and processing times Comply with government reporting regulations Register for the Yardi EHR webinar. Yardi eMAR How can senior living providers and pharmacies work together efficiently? With an effective electronic medication management solution! Yardi eMAR streamlines caregiver tasks by consolidating medication management, health records and finance in one single database. Register for this senior living webinar to see how Yardi eMAR enables you to: Pass medications securely across your communities Build stronger bonds and increase resident satisfaction Reduce paper documentation and cut associated processing time Eliminate risks by digitizing the medication management process Register for the Yardi eMAR webinar. RentCafe Senior Living Set your communities apart by offering residents and their families the ability to stay connected. RentCafe Senior Living is an online portal for managing payments, reviewing health and wellness records, communicating with caregivers and submitting service requests whenever, wherever. Join our senior living webinar to learn how RentCafe Senior Living works to: Increase cash flow with online payment options Enable fast and easy maintenance requests Drive resident engagement through community calendars Collect confidential feedback from residents and families Register for the RentCafe Senior Living webinar. RentCafe Senior CRM Nurture leads and maximize occupancy with a powerful customer relationship management solution for senior living. RentCafe Senior CRM offers instant visibility into sales and marketing activities, with prospect information flowing from sales counselors to caregivers to finance and billing staff. Watch this senior living webinar to discover how RentCafe Senior CRM allows you...

Your Business Intelligence Guide

You’ve likely heard the term business intelligence (BI) before, but have you explored the capabilities of BI tools for senior living? Our newest ebook guides you through it, offering concrete ways senior living operators can use BI tools to their advantage. We cover the top benefits of BI software and features to look for when selecting a solution, then share how Yardi Senior IQ stands out from the crowd. Be sure to download a free copy of the ebook for all the insights! Why should you use business intelligence? Given the tech-driven world we’re in today, it’s no surprise that 80% of organizations are using BI software, according to a 2022 Gartner survey. But beyond simply being in a technology era, leaders are choosing to implement BI solutions based on the ability to unlock critical data — all at the click of a button. That real-time data enables smarter, faster decision-making. As outlined in the ebook, business intelligence helps senior living operators (and other leaders alike) enable data visualization, streamline decisions and educate staff at all levels. That includes managers across marketing, operations and care, not just C-suite executives. You can read the ebook for more details on what BI tools have to offer. The big takeaway is that business intelligence opens doors that manual data processes can’t — helping operators drive growth in their communities. Selecting the solution for you How does one sort through different business intelligence solutions? It’s important to find a transparent vendor who shares exactly what their solution does to help operators succeed. You should be looking for ease of use, customization options and a wide range of capabilities when vetting BI solutions. Check out the ebook for a list of what to look for beyond those must-haves. Say hello to Yardi Senior IQ We can’t go through the benefits of business intelligence without a solution to demonstrate. With that, say hello to Senior IQ! Senior IQ is a cloud-based, integrated business intelligence solution hosted in the Yardi Senior Living Suite. As a BI solution built for the unique needs of senior living, Senior IQ offers real-time data that’s relevant to you. There’s a range of things that make Senior IQ a differentiator, but to name a few, Senior IQ offers: Attractive, customizable dashboards 640+ pre-configured KPIs Internal benchmarks and NIC industry comparison data Portfolio-wide insights plus drill down capabilities HIPAA and SOX compliant workflows Head over to the ebook for the full list, as well as an inside look at dashboards and KPIs being created in Senior IQ today. See what Yardi clients are saying “Yardi Senior IQ is fantastic because it establishes orderly workflows and creates new reports from existing ones, complete with custom dashboards,” shares Michael Bowles, project coordinator at Dial Senior Living. “Investors can get very specific information on demand without having to wait for us to send it.” You’ll find a few more testimonials like this one in the ebook. Getting started with Senior IQ Curious about the implementation process with Senior IQ? Let’s just say you’re not building charts from the ground up. Data is automatically pulled from tools in the Yardi Senior Living Suite — from financials to marketing to care — and populated in Senior IQ. Implementing Senior IQ can be achieved in just two weeks, much less than the median implementation timeline for BI software (approximately four months, according to BI-Survey). Read the ebook While snapshots like this are great, we encourage you to read the ebook for a closer look at business intelligence tools! If you have any questions about Senior IQ, visit page 14 of the ebook to book a personalized demo with team...

Care Stream App

We’re pleased to share a new round of updates in the Yardi EHR Care Stream App, our on-the-go platform for senior care staff. We’re continuously striving to improve our solutions in the Yardi Senior Living Suite, including the accompanying apps, and hope our clients enjoy the latest functionality Care Stream has to offer. See below for a snapshot of what the update entails: About Care Stream As a brief overview, the Yardi EHR Care Stream app allows nurses and other senior care staff to access resident health records, perform order resolutions, execute point-of-care charting and more from a single, mobile platform. Care Stream is accessible on both smartphones and tablets, allowing more staff members to utilize the app depending what devices their community has available. Taking a step back, Yardi EHR is our full-service electronic health record solution for senior living. Learn more about Yardi EHR. New features and enhancements Focusing on what’s new and improved in Care Stream, the app now includes the following functionality: You can now view, add and edit daily log entries and progress notes in the app. In resident view, tap the new daily log or progress notes button below the resident header to add a new entry or to view previous entries The add observation button (for initiating one-step assessments) has been replaced by an observation button located between the new daily log and progress notes buttons You can now view and record vital signs in the app. In resident view, tap the new vitals button below the resident header to record a new vital or view a filterable list of previously recorded vitals Download the app As always, these updates were developed with client feedback in mind, and to help senior care staff succeed. We hope you...

Happy New Year!  

To ring in the new year among our senior living team, we’re doing one of our favorite posts — one that features our senior living clients! That is, we’re highlighting clients’ positive stories and celebrations from the 2022 holiday season. We hope these bits of magical, holiday wonder help you start the new year off with a smile. Holiday momentum in senior living At various Maplewood Senior Living communities, the holiday season was filled with creative activities for residents. We’re talking classics like wreath-making and Christmas tree decorating, all the way to an educational class on official White House ornaments. Maplewood also shared one community’s participation in a local holiday toy drive in which residents, families and staff donated to gift to children in need. You can find cheerful photos from each holiday event on Maplewood’s LinkedIn page. Benchmark Senior Living partook in quite a few holiday activities, too. You can see for yourself in this carousel of photos on Benchmark’s social media, which features things like community decorating and residents singing around the piano. Our personal favorite might be this compilation of holiday cookie recipes Benchmark shared, featuring their residents’ top picks. We may have to save these for baking year-round! Residents at a Watercrest Senior Living community enjoyed a holiday feast with loved ones this Christmas season, before heading for horse-drawn carriage rides. Did we mention hot cocoa and freshly-baked cookies were involved? There may not be any horses spotted in their social media collage, but you’ll see another surprise visitor (think red suit, white beard) enjoying the evening with residents. The community even did a second round of this event, pictured on LinkedIn as well. Tapping into the magic of Christmas Eve, check out this video shared by Brightview Senior Living,...

New SL Ebook!

Curious how the right technology can help you optimize staff efficiency, maximize occupancy and boost revenue? In our new ebook, in partnership with McKnight’s Senior Living, you’ll discover how CRM tools thoughtfully designed for senior living drive success. Read the highlight below then read the ebook for all the insights, including a closer look at RentCafe Senior CRM (our single connected solution).   How to choose the right CRM technology Given the life-changing nature of moving into a senior living community, it’s important for sales counselors to connect with prospective residents in a thoughtful, strategic manner. And in today’s day and age, CRM technology is available to aid that process throughout the prospect to resident journey. The right CRM helps sales staff track and nurture leads, build positive relationships and so much more, but not all solutions are built the same. For providers, a CRM solution needs to be designed for the unique needs of senior living in order to maximize success. That’s a key focus of the ebook, which shares the benefits of senior living CRM tools and offers guidance on selecting the solution for you. “A good CRM should do the work for you and allow you to focus on what’s most important: building relationships,” says ebook interviewee Candace Seidle, senior living team leader at Yardi. Discovering RentCafe Senior CRM In an effort to illustrate how the right CRM solution builds success, the ebook spotlights our single connected solution, RentCafe Senior CRM. This all-in-one platform is part of the Yardi Senior Living Suite for senior living providers. Not only does RentCafe Senior CRM help you nurture leads from first contact to move-in, it’s also configurable, mobile-friendly and fully integrated with key elements of your business. The ebook covers top benefits and reasons...

Success With Yardi

When exploring a software solution, you may wish to see testimonials from that vendor’s clients — those who can speak to benefits and results based on their own experience.      At Yardi, we strive to capture these testimonials in various ways. Meeting with our clients to chat through their journey — and see how our solutions are helping them succeed — is our favorite thing. And a recent interview with one of our fantastic senior living clients is no exception. We’re pleased to share pieces from our conversation with Kim Smart, director of systems and support at Anthology Senior Living, in our brand-new case study. The case study covers Anthology’s success with the Yardi Senior Living Suite, featuring Smart’s firsthand experience implementing, customizing and using new tools (plus so much more). We encourage you to read the case study in full, but for now, enjoy the highlight below: Meet Anthology Senior Living Anthology Senior Living, CA Venture’s senior living platform, works to provide their residents with the best hospitality and care. The company develops, acquires and operates senior housing communities across the United States with options for independent living, assisted living and memory care. Anthology has a total of 37 communities in their portfolio, with growth on the horizon. The challenge with antiquated processes Prior to welcoming the Yardi Senior Living Suite, Anthology relied on manual processes. Not only were the processes time consuming, they also increased the risk of errors and led to miscommunication among teams. With a range of communities to serve and rapid expansions underway, the company needed software built to streamline workflows, save time and reduce errors across the board. They searched for a solution that covered every need — software that combined resident care, sales, finance, business intelligence and...

RentCafe Senior CRM

Ready to advance your sales and marketing? Meet RentCafe Senior CRM, our mobile-friendly single connected solution. To paint the picture of how this solution helps senior living operators — and their sales teams — reach new heights, we put together a brand-new infographic. We hope you enjoy learning all about RentCafe Senior CRM and the benefits it brings: Did you know 65% of sales professionals use CRM, and 97% consider sales technology to be important or very important? And out of companies using mobile CRM, 65% achieved sales quota compared to 22% of those without mobile CRM? Everything you need on a single platform As the infographic shares, RentCafe Senior CRM allows you to: Configure and automate the sales process to guide your unique selling approach View real-time census data, occupancy status, unit rates and amenity offerings Eliminate duplicate data entry with a united leasing and move-in workflow Lead with confidence using a platform integrated with multiple elements of the Yardi Senior Living Suite Generate, complete and upload documents to RentCafe Senior Living, where residents and family members can sign electronically Reduce risks with a solution that is HIPAA and SOX compliant Access visual reporting with configurable, group-based dashboards and a wide selection of KPIs Drive efficiency with a convenient mobile app built for iOS and Android devices Enjoy the convenience of Yardi as your single support avenue Evolving functionality designed for senior living What makes RentCafe Senior CRM a differentiator? At a glance, this mobile-friendly system offers: Inbound and outbound calling, texting and emailing Duration and engagement tracking Triggered activity follow up Predictive analytics Automated prospect and referral correspondence Event management Third party API integrations Lead scoring Level up with RentCafe Senior CRM Curious what else RentCafe Senior CRM can do? Read the...