Moving to Mobile

The COVID-19 pandemic has prompted many changes in daily life, among them how we make routine purchases and conduct retail transactions. The desire for contactless point of sale is greater than ever. Hence the uptick in popularity for digital wallet transactions. Better known as e-wallets, this type of transaction lets you pay by tapping your phone or by scanning a QR code. The money will then be deducted directly from your bank account or from an e-wallet’s balance. According to Visa, in the U.S. contactless transactions for grocery and pharmacy have grown more than 100 percent year-over-year with 31 million Americans using a Visa contactless card or digital wallet in March 2020. Overall contactless usage in U.S. was up 150 percent since March 2019. Most Popular Mobile Apps The rise of mobile payment begun in 2014 when Apple Pay hit the market, being the only major mobile wallet on the market. Since then, mobile wallets have flooded the market with many companies introducing digital payment including Venmo, Samsung Pay, Chase Pay, Android Pay, Microsoft Wallet, Walmart Pay and Square Wallet among others. Many apps are default choices depending on which phone you have and the features are much the same on each app meaning that you can download the app for free, upload your credit or debit card and tap to pay with your phone at  retailers that accept the service. Regarding to security reasons, companies ensure customers that mobile payments are a more secure method than using a physical card for many reasons. First, merchants won’t see your name, credit card number or the authorization code from the back of the card and second, mobile wallets are protected by a lock screen, requiring a PIN number or fingerprint authentication to use. There are...