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Preparing for a meeting at Silverado used to mean downloading multiple reports from disconnected departments across the company’s 28 senior living communities. Now leaders log in and see consistent metrics and visual dashboards across all departments. They have more time to discuss performance, identify priorities and make informed decisions.
Jessica Ortega, Silverado vice president and corporate controller, describes this as a game changer for leadership at Silverado. Marketing, financial and clinical teams have one place to see all the data they identified in custom dashboards.
“By linking clinical, marketing and financial data, we’re finally able to see how certain outcomes impact various departments of the organization,” she said.
We recently interviewed Ortega to learn about this turning point when Silverado began using Yardi Senior IQ, and the benefits they’ve seen with seamless access to shared data.
The challenge: Fragmented reporting & inconsistent metrics
Before using Senior IQ, every department was using a different reporting tool to communicate results.
“A lot of time, there wasn’t consistency in metrics or consistency applied in how we calculated those metrics,” Ortega said.
Also, the reports lacked visual ways of showing data, like charts and graphs, making it difficult for leadership to interpret results quickly.
The solution: How Silverado uses Senior IQ
Now Silverado leaders access dashboards with standardized, portfolio-wide key performance indicators (KPIs) for clinical, financial and marketing all in one platform.
“The visualization of seeing these metrics helps them determine what areas to focus on and what areas are doing well,” Ortega said. “They don’t have to sign on to various platforms and download various reports to present to operations. They’re able to log in to a one-stop shop to deliver results.”
The story: Unifying data, streamlining reports, reviewing results
Silverado added Senior IQ dashboards for a seamless experience with the unified data in the Yardi Senior Living Suite. One system shows what’s happening across the business, and why.
Leaders can act faster with instant access to key metrics, reducing time spent on reporting. With dashboards, it’s easier to interpret results, identify priorities and make decisions across the organization. By connecting data across departments, Silverado can also evaluate referral performance and understand how outcomes affect different areas of the business.
“For example, we’re now able to see which of our referral partners produce move-ins that have longer length of stay, which referral partners produce the highest revenue and which partners are more costly in light of those factors,” Ortega said.
What’s next
How can you replace manual reporting with dashboards that deliver instant data like Silverado did? Read the success story.
For other client success stories, video testimonials and more, see our Resources page.
