Video: Senior Resource Group connects teams for seamless care

Senior Resource Group client success video

At Senior Resource Group (SRG), caregivers who needed to consult service plans had to walk away from residents, go to an office and review information in a binder. Now they carry tablets and can access data from anywhere.

SRG built a connected stream of data with the Yardi Senior Living Suite — including Senior CRM, Yardi EHR and Yardi eMAR. It reduces duplication, improves tracking and increases access to resident data in real time. Everything is in one system, from initial resident inquiry through clinical documentation and billing.

In this video interview, part of “The heart of innovation” series, VP of Health Services Sara Padilla shares how navigating complex clinical, operational and compliance requirements is easier with a seamless flow of data.

Watch the full video or read the highlights from the interview.

How SRG connects data to empower caregivers, identify patterns & improve care

Because all the data plays well together in one connected system, SRG improves efficiency, compliance and care. 

“It provides us a continuum from when residents initially inquire, going into the RentCafe Senior CRM and the billing and then showing up in our side of the EHR,” Padilla said.

Care staff working with resident records in Yardi EHR see integrated resident information from Senior CRM and pharmacy records from Yardi eMAR. Teams improve care by looking for patterns and trends custom reports and dashboards.

“That has made it hugely efficient for our teams not to have to manage data in different places,” she said.

With the connected data in the Senior Living Suite, SRG:

  • Creates a seamless continuum from CRM to clinical documentation and billing
  • Empowers care teams with real-time access to resident data on mobile devices
  • Eliminates duplicate data and paper-based processes with a unified system
  • Customizes reports and workflows to meet company goals and compliance needs
  • Identifies trends and improve decision-making with incident reports and dashboards

“The flow of information just makes it seamless for our teams”

Accessible, connected information improves everyone’s experience. SRG has seen an increase in staff satisfaction on the care teams, which affects retention and resident care.

“It makes the caregiver’s job easier when they have that data at their fingertips,” Padilla said, “instead of having to go to an office and dig through a binder.”

“It helps them feel empowered and know that they have the right information when they need it.”

The heart of innovation: Senior living leaders on Yardi

Our video series includes interviews from our clients that showcase how technology supports the people at the center of senior living. See more blog posts in the series.

How can you improve care quality and consistency like SRG did? Learn more about our single connected solution for senior living.

To see other senior living leaders speak about the power of Yardi, explore our library of client testimonials.



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AUTHOR

Amy Reinholds is a marketing writer at Yardi, covering senior living. She has written for newspapers, software companies and music magazines and is passionate about successful housing solutions. Amy writes about technology and industry trends and loves sharing stories of the people behind thriving communities.

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