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Yardi Corom
Red Sea Mall wanted to deliver a seamless experience for its tenants. As part of its digital transformation, the team implemented CommercialCafe’s tenant portal, aligned with Vision 2030‘s push for smart, service-driven destinations.
We caught up with the team to see how the mall improved efficiency, transparency, and tenant engagement with Yardi’s single connected platform.
“We’re always looking for ways to improve how we support our tenants. By simplifying and connecting our processes, we’ve been able to respond faster, communicate more clearly, and create a more seamless day-to-day experience for everyone.”
Luai Al-Najjar, CFO | Red Sea Mall
The Company
At Red Sea Mall, they think about people first. Every space, every service, and every experience is built around the way its visitors live, connect, and enjoy their time in Jeddah.
Red Sea Mall is one of Jeddah’s leading retail destinations, located in the city’s northern suburb in the Kingdom of Saudi Arabia. It offers a diverse mix of shopping, dining and entertainment. With over 600 commercial units and more than 165,000 square metres of space, the mall serves as a major commercial hub for residents and visitors alike.
The Challenge
Prior to implementation, Red Sea Mall relied heavily on paper-based processes and disconnected spreadsheets to manage maintenance operations and tenant interactions. This manual approach created operational bottlenecks and limited visibility across teams.
Tenants also faced significant friction due to the absence of a digital self-service platform. They were unable to:
- Submit or track work permit requests online
- Access lease agreements or billing information on demand
- Enter monthly sales reports digitally
This lack of transparency led to slower response times, increased enquiries, and reduced tenant satisfaction, which impacted trust in property management services. The company needed a connected real estate platform to ensure a strong data foundation with a single source of truth.
The Solution
Red Sea Mall implemented Yardi’s tenant portal, CommercialCafe, to digitise operations and create a centralised platform for tenant engagement, communication, and service delivery.
The portal introduced self-service capabilities that streamlined processes for tenants, contractors, and management teams alike.
The Results
“CommercialCafe has transformed how we engage with our tenants. Requests are handled faster, communication is clearer, and both tenants and management now have better visibility into operations.”
Ahmed Mahboub, IT Application Manager | Red Sea Mall
Implementing Yardi’s technology has significantly improved operational efficiency and transparency across Red Sea Mall.
Maintenance workflows are now fully digitised, enabling real-time tracking of work permits and service requests. Additionally, over 80% of work requests are now submitted digitally, reducing response times and improving service efficiency.
With CommercialCafe, tenants receive automatic notifications when permits are approved or completed, ensuring clear communication and faster response times. Also, due to digitising processes, Red Sea Mall has seen a significant reduction in response times. This has resulted in a 30% reduction in tenant enquiries thanks to improved transparency and document accessibility.
Want to see how CommercialCafe can enhance your operations? Get in touch for a free consultation.
