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The 2024 Changemakers series is complete! The annual series celebrates leaders who are paving the path for a brighter future in senior living — and we’re happy to play a part in sharing their stories.
The final Changemaker to spotlight is Stephanie Harris, CEO and Principal at Arrow Senior Living. In her interview with Senior Housing News (SHN), Harris discusses how she’s changed as a leader over the years, her strong appetite for risk and her focus on staff satisfaction.
Get insights from Changemaker Stephanie Harris
SHN: Obviously, we at SHN think of you as a changemaker, but do you see yourself that way — are you always excited to drive change?
Harris: Absolutely, I see myself as a changemaker. Change is in my origin story. I founded this company in 2005 as Turnaround Solutions with the purpose of transforming previously distressed assets through hands-on problem-solving and relationship-based sales solutions. My business card even defines the word ‘Turnaround’ as “becoming changed for the better.” It’s ingrained in our culture to constantly improve and evolve, seeking better ways to operate senior living through best practices in sales, marketing, and technology.
SHN: In what areas do you think you are a changemaker?
Harris: I am a changemaker in building higher performing sales strategies and implementing technologies to automate and supplement workflows.
What I am most proud of is the culture we have built. Most of our team members come from outside of senior living and must learn the business from our vantage point, versus bringing old solutions and habits. This fresh perspective has helped us build a continuous improvement model and attract a dedicated team committed to revolutionizing how we engage with employees, residents, and families we serve.
SHN: Changemakers tend to be risk-takers. Do you agree with that statement? How do you describe your own appetite for risk?
Harris: I am a risk-taker. I bet the house when I formed this business while in law school, so much so that I had to move into my office. Over the past 24 years in this industry, my appetite for risk has become more balanced by a strategic approach to decision-making. I believe in taking calculated risks that drive innovation and growth. I do find myself more focused on gentle evolution versus revolutionary change as our organization grows and matures. I worry in some ways that over time I may hinder future progress if my appetite for risk changes.
Hear more from Changemaker Stephanie Harris
Read Stephanie Harris’ entire interview with SHN. We hope you enjoyed this year’s series — visit SHN’s site to revisit the interviews.
