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When David Melo, president of Timbercreek Communities, joined the company, his first call was to Yardi. Melo knew that the company needed a stronger, savvier technology provider to manage its complex accounting needs, and also enable the company to add vital solutions for ancillary services.
Yardi Voyager delivered the tools that Timbercreek needed to succeed.
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Beyond superior accounting and reporting capabilities, moving from manual to automated processes within Voyager has provided Timbercreek with cost control and greater end-to-end operational efficiency.
As an early adopter of Yardi PAYscan in Canada, Timbercreek has quickly realized the benefits of automating accounts payable.
“Moving from a manual process to one that is automated with a workflow not only increases accuracy and processing speed, but also improves cost control,” said Melo.
He added that the PAYscan mobile app is a great tool for staff who travel frequently, as it allows them to approve invoices from airports or anywhere else they happen to be.
Timbercreek is also rolling out RentCafe resident portal and Yardi Maintenance, including the mobile app, across its portfolio. They expect significant time savings and improved responsiveness thanks to seamless Voyager integration.
Melo commented, “We were manually receiving emails from our website for maintenance requests, which required someone attending to the email inbox and forwarding the messages to the right people. Now residents can simply log in to the resident portal, enter their service request and start the workflow.”
Consolidating operations portfolio-wide on the Voyager platform has also improved communication within the company. As part of its inherently collaborative culture, Timbercreek has found great success with appointing “Yardi Champions” across its business.
Melo commented, “We’ve empowered a small group of Timbercreek employees to be Yardi Champions. These individuals lead the charge and take ownership of each solution piece of our Voyager platform. This is an exciting new approach, and we’re already seeing great results from our 400 onsite employees. Yardi has absolutely helped empower our success.”
