How are you overseeing maintenance operations, managing service requests from tenants, tracking work orders with technicians and extending the health of equipment in your buildings? If you’re not using automation, you’re working too hard and spending too much money. It’s also easy for important things like timely repairs and inspections to fall through the cracks. You can optimize building performance and tenant experience by using facility management software to automate preventive maintenance, property inspections and work order management. Following are best practices to help commercial operators maintain peak building performance and gain portfolio-wide oversight. Tip #1 Automate service requests through a tenant portal. Reduce manual tasks for your staff and increase convenience for your tenants with online work order requests and automated scheduling. Improve communication via email and SMS messaging and ensure tenants are satisfied with your maintenance performance. Reduce man hours needed to manually field requests from email or by phone Simplify the feedback loop through follow-up tenant surveys and promote satisfaction Tip #2 Automate notifications for incoming work orders and set rules around completion. Auto-assign work orders to technicians so they can get started quickly with all the details they need. Track work to completion and eliminate time-consuming manual processes including paperwork and phone calls. You can easily track pending requests, alerts and exceptions. Shorten work order cycles by improving communication between maintenance staff and tenants Help improve tenant satisfaction by preventing requests from falling through the cracks Tip #3 Schedule preventive maintenance and inspections without paperwork. Save time by scheduling recurring property maintenance and standardizing inspection routines. Satisfy all types of inspection requirements including annual, regulatory and due diligence. Use workflows with flexible templates to ensure that inspections cover every detail, every time. Save money and man hours by extending the...