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By Amy Reinholds on November 17, 2025 in Senior Living
Brightview Senior Living faced a common challenge managing complex medication data across multiple systems. How can you ensure resident records are accurate when different communities use separate systems to enter electronic medication administration records (eMARs)?
In this video interview, Carol Downey, IT systems manager at Brightview, shares how connected technology helps Brightview streamline workflows with integrated pharmacy data and automated reporting.
With Yardi eMAR and Yardi Voyager Senior Housing, Downey describes how Brightview improved data visibility and operational efficiency to support frontline staff and provide better resident care.
Watch the full video or read the highlights from the interview.
“Once we implemented Yardi eMAR, we had zero med errors.”
Before using Yardi eMAR, several Brightview communities were using a completely separate system. “It wasn’t cloud-based,” she said. “So, it was really hard to reconcile the pharmacy orders with the resident profile in the Yardi database.
Downey describes three ways that Yardi eMAR streamlined the process, preventing the medication errors in resident profiles.
Yardi eMAR:
- Integrates directly with the pharmacy
- Eliminates the need for third-party systems
- Updates each resident’s profile directly
Customization & support
Downey likes the flexibility to use Voyager Senior Housing to meet Brightview’s unique operational needs. “We have a lot of control over how we configure our system,” she said.
She also said Brightview benefits from support and collaboration with Yardi. “We have a lot of support from the Yardi side when we want to make something happen, but it’s not already built in.”
Connect with us
Learn more about how you can streamline medication workflows, reduce manual tasks and improve care support your staff with Yardi eMAR and Voyager Senior Housing. Contact us for a personalized demo. To see other senior living leaders speak about the power of Yardi, explore our library of client testimonials.
