Improved Payments, Process

01 / 29 / 14

2 min read

Table of Contents

Moss & Company has improved resident screening, energy billing and management, and resident services at its mu HenrietteSaffron ltifamily rental properties with products from the Yardi Multifamily Suite™ that are integrated with the entire Yardi Voyager^®leasing cycle.

Moss & Company adopted Yardi Resident Screening™, an online resident screening system, to replace a paper-based screening system. “We place resident information into Voyager more efficiently, as we no longer have a third party involved in the screening or paperwork floating around. Resident Screening gives us confidence that we’re maintaining confidential information, and the quick return of information on prospects saves us the extra step of reentering the information in Voyager,” said Henriette Saffron, vice president and chief financial officer for Moss & Company.

Yardi Payment Processing™ sharply reduced the time Moss & Company spent processing rent payments by converting paper checks into electronic payments in Yardi Voyager. “Payment Processing has saved us a tremendous amount of work,” Saffron said. “We process up to 12,000 resident rent checks each month, and the old-fashioned way of endorsing them and taking them to the bank and making copies has been eliminated. The funds download to the bank immediately and are available the next day. Our residents are very receptive to this payment method and it’s a huge selling point with potential clients whose properties we want to manage. There’s also instantaneous, automatic posting to the resident ledger, saving time as well as eliminating human error from incorrect input. It’s an amazing advantage for us.”

Moss & Company has gained additional improvements in revenue collection and process efficiency since rolling out Yardi Energy Solutions™, an automated utility billing and energy management solution, in 2013. Yardi Energy Solutions includes submetering and ratio utility billing systems, vacant cost recovery, cost and consumption analytics, and online payment processing. “Energy Solutions has been a tremendous help in improving our utility cost collections,” Saffron said. “We have received positive feedback from residents to converging utility charges with their rent payments, and having all charges on their rent invoices has really made us more efficient in collecting utility payments from them.”

AUTHOR

Joel Nelson, senior marketing writer, joined Yardi in 2007. His byline has appeared in New York Real Estate Journal, Canadian Property Management and Los Angeles Lawyer, among others. He has won multiple awards from major professional organizations including the International Association of Business Communicators and Public Communicators of Los Angeles. Joel earned a bachelor’s degree from Pomona College.

Recent articles

Yardi Systems 430 Building in Santa Barbara

Yardi achieves next-generation level of energy efficiency

Yardi recently earned ENERGY STAR NextGen certification for a building at its Santa Barbara headquarters campus, placing it among the top quartile of energy-efficient, low-emissions buildings in the U.S.

07 / 20 / 26

News

Commercial