Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
WorkCafe
Yardi Kube Suite
ScreeningWorks Pro 
Yardi Corom
How many prospects start applications but never finish? Can you find out if a resident is unhappy before they hand in their notice? How long does it take to gather data to run the reports you need?
These may seem like separate challenges, but they often share a common obstacle: disjointed data and workflows. Adding more tools may improve individual processes, but it can also create redundancies, fragmented experiences and gaps between teams.
Virtuoso Enterprise is Yardi’s complete AI platform for multifamily. AI is built into every workflow, from a prospect’s first inquiry through month-end close, running on the same live record your leasing, maintenance and accounting teams already work from. Trusted by leading multifamily operators and backed by 40-plus years of real estate expertise, it’s the only platform where every action, insight and decision comes from one source of truth.
Speed gets attention, but personalization moves prospects forward
Automation has made it possible to respond to leads instantly, but speed alone does not convert a lead to a tour. Virtuoso Enterprise brings the entire customer journey into one platform, connecting each prospect’s history across sister properties and communication channels into a single customer record. With that complete picture, AI can understand what a prospect needs, recognize when a response is urgent and follow up through the right channel at the right time. Each interaction builds on the last, making the experience feel personal.
When prospects go quiet or leave an application unfinished, AI can reengage them with follow-up informed by where they left off. The result is a more consistent experience that helps maintain momentum from first inquiry to signed lease.
Build lasting resident relationships from the moment the lease is signed
What happens at move-in and beyond can shape how residents feel about their decision and whether they ultimately choose to renew.
Because acquiring residents costs more than retaining them, Virtuoso Enterprise helps operators build loyalty from day one. The all-in-one resident app guides residents through move-in with a convenient checklist, then gives them one place to pay rent, submit maintenance requests, manage their lease and enroll in services such as renters insurance, electricity and internet.
AI keeps important communications moving throughout the resident lifecycle, including automated follow-ups on late payments and upcoming renewals, while reducing manual work for property teams.
Each interaction updates a single resident record, giving teams greater visibility into who is engaged, who may be at risk and who is approaching a renewal decision. Residents receive timely, consistent support, while teams gain the context needed to increase retention.
Every maintenance job gets a faster path to resolution
How much time do property and maintenance teams spend turning requests into action? Reviewing resident messages, creating work orders, categorizing issues and assigning technicians can delay the work before it even begins. Plus, handoffs between techs, property managers and accounting can lead to info getting lost, longer timelines and unaccounted damages.
Virtuoso Enterprise creates a connected maintenance process. Residents can report an issue at any time through any channel. AI captures the details, categorizes and creates the work order, identifies if it’s an emergency, then assigns it to the next available technician.
The same connected workflow also supports unit turns. A technician records a video walkthrough on their phone. AI identifies potential issues like damage in the unit, then summarizes the inspection and generates the necessary work orders. Resident-caused damages get posted to the security deposit ledger automatically.
Because everything is in one platform, teams don’t have to re-enter information or switch between systems. Managers gain visibility into incoming requests, assigned work and outstanding tasks, while technicians spend less time on administration.
The result is faster responses, more efficient maintenance operations and shorter unit turns.
The AI platform that goes beyond leasing to the ledger
Manually reviewing invoices, reconciling spreadsheets and correcting inconsistencies can turn every month-end close into a month-end headache.
Virtuoso Enterprise AI doesn’t stop at leasing. It runs through procurement, invoice processing and closing the month. The platform captures invoice details automatically and flags anomalies before they become posting errors. Accounting teams can build and analyze custom reports without exporting anything to a spreadsheet. KETTLER saw an 86% reduction in invoice processing time and eliminated up to 48 hours of manual effort. And when a financial statement recently looked off, KETTLER’s Cindy Fisher asked Virtuoso directly and had an answer in two minutes, identifying a miscoded revenue line.
Scale without adding headcount
Operators are using AI to automate operations and become more efficient without adding headcount in a market where skilled staff are hard to find and turnover is near 30%.
Virtuoso Enterprise handles repetitive work, helping teams support a growing portfolio without increasing administrative burden. Every prospect inquiry is answered at any hour. Residents get renewal and late-payment follow-up automatically. Routine invoices move through approval without the AP team touching them. Maintenance voicemails become work orders without anyone typing. And when a situation needs a person, the Yardi Call Center is already there: leasing and maintenance handoffs and portal login support are included, with no separate vendor and no extra cost.
As the portfolio grows, the platform scales with it. Call scoring gives managers quality visibility across every agent on every call without listening to a single recording.
Virtuoso Enterprise also helps preserve valuable institutional knowledge. Property details, community information and local policies remain on the platform instead of relying on specific employees. Teams can add answers to questions that are not already in the system, so when an experienced team member leaves, the knowledge stays with the property.
When a new person joins the team, they can access property-specific information right away, giving everyone one reliable place to find answers.
How to get portfolio answers from live data in seconds
Your portfolio’s data is rich with information that can be utilized in various ways. What if you could easily chat with that data to help you make smarter, data-backed business decisions?
Virtuoso Enterprise connects your live data to Claude, with other LLMs coming soon, so executives and asset managers can ask questions in plain language and get answers in real time. Run budget vs. actuals across every property, build owner packages, review vendor spend or model the NOI impact of a renewal offer. Answers come back in seconds.
The Virtuoso Connector can read and analyze Yardi data. It also follows your existing Yardi security settings, so users only see what they are authorized to see, with no separate setup required. For technology leaders evaluating AI risk, that distinction matters.
What’s included with Virtuoso Enterprise
Virtuoso Enterprise brings Yardi’s multifamily solutions together as one connected AI platform. Each solves a specific problem for operators:
- Property listing sites — These show your communities’ real-time inventory, pricing and availability, while capturing leads as prospects engage.
- Customer AI assistant — Chat IQ is agentic AI that handles prospect and resident inquiries across text, chat, email and phone using conversation history for tailored responses.
- Applicant and resident portals — RentCafe portals deliver a seamless transition from applicant to resident. By unifying lease signing, rent payments and maintenance requests, the platform connects every touchpoint of the resident experience.
- CRM — CRM IQ keeps one record per customer across every property and gives managers call-quality visibility with AI summaries and transcripts.
- Work orders and inspections — Maintenance IQ turns inbound requests into work orders automatically, triages by urgency and builds a documentation record that outlasts any individual tech.
- Property management — Voyager centralizes and automates the daily operations of your properties with a powerful and intuitive user interface.
- Accounting and financials — Voyager anchors the platform’s accounting, where every lease, charge and payment already lives.
- Invoice processing — Procure to Pay automates procurement, invoice capture, approval routing and anomaly detection, closing the loop from work order to ledger.
- LLM connector — Virtuoso Connectors allows plain language conversations with live portfolio data without needing to pull a report, all governed by your existing permissions.
- Staff AI assistant — Virtuoso Assistant is an AI-powered guide built into the Virtuoso Enterprise platform that helps users get answers without leaving their workflow.
Ready to see it on your portfolio?
Explore what agentic AI in multifamily can do for your portfolio. Connect with our team to learn about Virtuoso Enterprise.
FAQ
What is Virtuoso Enterprise?
Virtuoso Enterprise is Yardi’s AI platform for multifamily real estate. It rebuilds the full Yardi software stack with AI in every workflow, so leasing, resident services, maintenance and accounting run on one system from a prospect’s first inquiry through month-end close.
Who is Virtuoso Enterprise for?
It’s built for multifamily property managers, owners, operators and investors. Because it consolidates leasing, resident experience, maintenance and accounting on one platform, it fits operations from a single community to a large portfolio.
How is an AI platform for multifamily different from AI leasing tools?
Most AI leasing tools add AI to one workflow and integrate with the rest of your stack. An AI platform for multifamily puts the AI inside the same system as your leases, payments, work orders and charges, so the AI chain runs from lead to lease to ledger rather than stopping at leasing.
Does Virtuoso Enterprise replace my separate leasing, maintenance and accounting systems?
Yes. Leasing, resident services, maintenance and accounting run on one database under one agreement, so there are no interfaces between products and no third-party tools to fill gaps. Information isn’t moved between systems, which removes the manual handoffs that create errors.
Is my data secure, and can the AI change my records?
Virtuoso Connectors read and analyzes your data but doesn’t write to it, which matters when the system handles real financial transactions. Security and governance inherit from your existing Yardi configuration, so every user sees only what they’re authorized to see.
What happens to institutional knowledge when staff leave?
The Knowledge Base keeps property-specific content, community knowledge and local policies in the platform. When someone leaves, that knowledge stays in the system, so the next hire can handle local questions from day one.
How does Virtuoso Enterprise get better over time?
New AI capabilities arrive continuously across the workflows you already use, with no new module to buy or implementation to run. That means the platform grows more capable without a separate rollout each time.
How do I get started with Virtuoso Enterprise?
Connect with the Yardi team for a walkthrough of Virtuoso Enterprise tailored to your portfolio and property type.
