From lead to lease to ledger

How work gets done

Run your full operation on one platform

Virtuoso Enterprise brings Yardi’s multifamily tools, data and AI together. With everything connected, AI automates work across your entire operation.

Leasing speed & conversion

Keep every prospect moving from first inquiry to signed lease.

Leasing speed & conversion

Follow-ups that work because they’re informed, not just fast.

Answer every inquiry with live property data, match follow-ups to each prospect’s stage and take over with full conversation history.

21% lift in lead-to-appointment conversion 

28% faster time to appointment 

1,000+ hours saved per 100,000 interactions 

Give every inquiry a quick, helpful response.

Keep one prospect record across every property.

Support prospects across every channel, anytime.

Features

Give your team a clear view of what matters and what to do next.

Agentic follow-up

Responds and follows up based on intent and timing.

One customer record

One record follows every prospect across your entire portfolio.

CommHub

Brings every conversation and channel across one dashboard.

Role-based views

Each role knows what to do next with purpose-built workflows.

Knowledge base

Your teams control what the AI knows about each property.

Freeman Webb_Jordan Sharp

Resident retention & experience

One place for everything a renter needs

Resident retention & experience

Make staying the obvious choice.

Give residents one place to make payments, submit maintenance requests and manage their lease from move-in through renewal. Automatic reminders keep payments and renewals on track, while your team can focus on the moments that need a personal touch.

4.2% increase in on-time payments

30% less time on renewal outreach

2M+ units on RentCafe

Residents get more ways to handle everyday needs, anytime.

Proactively start renewal outreach and nudge residents towards faster decisions.

Everything residents need to settle in, in one place.

Features

Make every stage of the resident journey easier for you and your residents.

Resident portal

Payments, maintenance requests and lease docs in one place.

Loyalty program

Incentivize renewals, payments and on-site behaviors.

Move-in checklist

Guides residents through setup and tracks completion.

Proactive outreach

Sends renewal and payment reminders on your schedule.

Portal announcements

Shares important updates when residents log in.

Flexible rent payments

Supports $0 ACH, Apple Pay and card payments.

GCI_Ron Herman

Maintenance efficiency

Connect every request, update and next step.

Maintenance Efficiency

One system, no handoffs, no information lost between steps.

Route and document work automatically, break down silos between teams and offer unmatched visibility. With less manual entry and fewer systems, things move faster from request to completion.

Zero manual entry from voicemail to work order

50,000+ maintenance professionals use the platform daily

93% of staff support questions resolved instantly

View leases, charges and work orders from one screen.

Send each request to the right person, no matter where it comes from.

Connect every step from unit turn to deposit accounting.

Features

Efficiency from inspection to completion.

Video inspection

Narrate the walkthrough and let AI write the report.

Photo diagnostics

Attach a photo and have AI summarizes the findings.

Work order triage

Categorize and route every submission automatically.

Resident record

Shows leases, charges and follow-ups on one screen.

Make-ready tracking

Tracks every milestone and required signoffs.

Financial control

Bring AI into your accounting workflows.

Financial control

The only platform where AI reaches all the way to the ledger.

Automatically approve routine invoices, audit lease accuracy and complete month-end close tasks, so your team avoids the last-minute rush.

86% reduction in invoice processing time

40-50% of invoices approved automatically

6,500+ hours saved per 100,000 invoices

Carry accurate information from the first inquiry through the ledger.

Approve routine invoices without sending each one to AP.

Find missed charges before they affect your revenue.

Features

Give your team more control and less work.

Invoice processing

Moves invoices from receipt to payment with built-in anomaly detection.

Auto-approval

Uses 12 months of history to approve routine invoices.

Lease audit

Flag discrepancies before they cost you.

Month-end automation

Spreads more than 100 close tasks across the month.

Report builder

Lets teams build reports without a consultant or spreadsheet.

Staff & scaling

Help your team handle a growing portfolio

Staff & scaling

Scale your portfolio without overwhelming your team.

As your portfolio grows, routine work gets handled automatically and property knowledge stays easy to find. Your team gets the support they need to manage more without losing focus on residents, properties or performance.

91% of support questions resolved instantly

40-50% of invoices approved automatically

Zero manual entry, voicemail to work order

Reduce repetitive, high-volume tasks.

Make property information easy to find, even when staff changes.

Provide extra coverage for leasing and maintenance.

Features

Keep your team supported as demand grows.

24/7 coverage

Keeps leasing and resident follow-up moving at any hour.

Invoice auto-approval

Approve routine invoices without AP touching them.

Staff support

Resolves 87% of questions instantly without a ticket.

Knowledge base

Keeps property knowledge accesible when people leave.

Call scoring

Shows call quality across every agent without reviewing each recording.

Connectors

Ask your data anything

Talk to your Yardi data in the AI tools your team already uses. Use Claude to perform portfolio analysis, build owner packets, surface insights and more. More integrations coming soon.

Asking Virtuoso for an expense breakdown, and getting a chart back

Stay plugged into the latest Virtuoso news

Our monthly webinar series is your chance to stay up to date with Virtuoso Enterprise and ask our team your questions. Register now to stay up to date.

One platform for your organization

From the first leasing inquiry to month-end close, Virtuoso handles routine work and gives every team the information they need to make better decisions.

Property management and leasing

Answer inquiries immediately, keep one prospect record across every property and track each application from submission to move-in without switching systems.

Accounting and back office

Approve routine invoices, audit lease accuracy and automate month-end close tasks instead of saving them all for month-end.

Owners and executives

Ask questions about your portfolio and get answers from live data in seconds. As your business grows and the technology landscape shifts, the platform adapts with you.

IT and admin

Manage fewer integrations and reduce points of failure with one connected system. AI inherits your existing security profiles automatically, so nothing needs to be configured separately.

Agents

Put your most time-consuming tasks on autopilot

Agents work in the background to complete routine tasks under your direction, handling work automatically and handing off only when your team needs to get involved.

Smart Approval Agent

Sorts invoices using your GL rules and flags discrepancies, saving 2-6 minutes per approval while keeping questionable charges out of the payment queue.

Platform

Start with one platform. Add what you need.

Virtuoso Enterprise for Multifamily brings your essential property management tools together, with optional services and Agents available as your needs grow.

Virtuoso Enterprise

Property listing site

Customer AI assistant

Applicant & resident portal

CRM

Work orders & inspections

Property management

Accounting & financials

Invoice processing

Staff AI assistant

LLM connector

Extra features

Add-ons

Screening & fraud

Utility billing

Agents

Smart Approval Agent

Lease Audit Agent

Month-End Close Agent

What operators say

Simplifying complexity at scale

It opens up a way to take the products and supersize them. We can keep the products in place and add agents to help our employees do their work in a more efficient and effective way.

Cindy Fisher President @ KETTLER

View success story
Scott Marino

Yardi is not a barrier to entry for us. It's an accelerator to business growth.

Scott Marino Managing Director, Property Management @ Rose Associates

View success story

It doesn't feel like you're using 10 different systems. It feels more cohesive. With some competitor software, the various products feel like you're using a different company's software that happens to talk to the accounting software.

Amy Bertrand Director of Training & Development @ Stratum

View success story

Learn more about Virtuoso Enterprise

MF Virtuoso Enterprise Brochure

Multifamily

AI Platform

Virtuoso

Virtuoso Enterprise for Multifamily brochure

CM Boosting Asset Performance White Paper

Commercial

Virtuoso

AI Platform

Property Management Software

Voyager Commercial 

Voyager Suite

Yardi Voyager

Asset Performance

Boosting asset performance in a changing landscape

CMK Virtuoso Connectors Demo

AI Platform

Virtuoso

Commercial

Multifamily

Mixed portfolios

Affordable housing

PHA

Senior living 

Introduction to Virtuoso Connectors

CMK VIR Smart Approval Brochure

Virtuoso

Procurement

AI Platform

Procure to Pay Suite 

Commercial

Multifamily

Mixed portfolios

Affordable housing

PHA

Senior living 

Smart Approval brochure

get VIRTUOSO enterprise

See what’s possible with Virtuoso

Bring your operations together with one platform, one agreement and one powerful AI system.

FAQ

What products are included in Virtuoso Enterprise?

Virtuoso Enterprise includes Voyager 8, RentCafe, CRM IQ, Chat IQ, Maintenance IQ and Procure to Pay, all under one agreement at one price.

Is this a bundle of separate products or one platform?

It’s one platform. Every product shares the same data so your leasing, operations, maintenance and accounting teams all work from the same record with no integrations to manage between them.

How is AI built into Virtuoso Enterprise?

Virtuoso is Yardi’s AI platform and it runs across every product in Virtuoso Enterprise. It’s built directly into the workflows your teams use every day, from leasing and resident communications to maintenance and accounting. When all of those workflows share one system, AI works with the full picture rather than a fragment of it. 

Does Virtuoso Enterprise work for my portfolio size?

Yes. Virtuoso Enterprise is built to support portfolios of all sizes, from growing operators to national leaders. The platform is designed to scale with your business without requiring a migration to a new system as you grow.

What are Agents?

Agents automate specific high-value tasks like invoice approvals, lease audits and month-end close, and are priced on a pay-for-performance model so you only pay when value is delivered.

Can my executives query portfolio data directly?

Yes. The Virtuoso Connector links your live data to Claude so executives and asset managers can ask questions about the portfolio in plain language and get answers in real time. Additional AI model connectors are on the roadmap.

What does implementation look like?

Your Yardi team will work with you on a phased implementation approach designed to reduce disruption and get your team productive quickly. The goal is to start where the pain is highest and build from there. Portal login support is included at no additional cost. Since August 2025, Yardi’s Call Center has handled more than 194,000 portal login calls on behalf of clients, returning over 25,500 productive hours to property staff.

We already use some Yardi products. Can we upgrade to Virtuoso Enterprise?

Yes. If you’re already on Voyager or individual Yardi products, Virtuoso Enterprise consolidates everything into one agreement. Your existing configuration carries over and there’s no migration required. Talk to your Yardi account manager about what upgrading looks like for your portfolio.