3 Best Practices

When it comes to customer service, 70% of US adults will use the phone as their first method to contact a company, according to a study by Five9. However, if they receive bad (or no) support, 85% of these consumers say they will take action. In fact, 45% of these customers and potential customers say they will stop doing business with a company completely.

Written by Geneva Ives

02 / 03 / 15

2 min read

When it comes to custom RCC_Infographic_LinkedIn er service, 70% of US adults will use the phone as their first method to contact a company, according to a study by Five9. However, if they receive bad (or no) support, 85% of these consumers say they will take action. In fact, 45% of these customers and potential customers say they will stop doing business with a company completely. And younger clients are likely to complain publicly on social media.

That’s a lot of sour grapes over some missed connections.

Enter the smarter answering service.

Your call center should be a seamless – and invisible – extension of your leasing management office. But not every call center is made to tackle the unique needs of the multifamily marketplace. To offer the most efficient service, a call center dedicated to property management needs to be able to:

Provide a customizable digital answering service
Offer expert live support if/when you need it
Create guest cards and qualified appointments

This infographic takes a look at our call center solution by the numbers. Click on the graphic to view a large version.

Don’t place your leases and renewals on hold. Take a peek at the budget-friendly benefits of RentCafe Connect today and see how you could better serve prospects, residents and property staff. Because no one likes to be left hanging!

AUTHOR

Geneva Ives is a senior marketing manager at Yardi. Based in Santa Barbara, her focus is on marketing strategies for multifamily. If you want to talk about content strategy, search optimization, food or knitting, feel free to get in touch.

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