Glassdoor’s Top CEOs Jun21

Glassdoor’s Top CEOs

Anant Yardi, founder and CEO of Yardi, was named today to a prestigious list of the nation’s top corporate leaders by employer review website Glassdoor. Mr. Yardi received a Glassdoor Employees’ Choice Award recognizing the Highest Rated CEOs for 2017. He is ranked No. 32 on the list of top-rated CEOs for large companies in the United States. This ranking is based solely on the anonymous and voluntary opinions offered by users of the Glassdoor platform. The U.S. Large Company category includes firms with more than 1,000 employees. Ratings were compiled during a one-year window, which concluded early in May. Glassdoor is a website where people can rate their employment experience at past and current companies. It is one of the world’s largest and fastest growing job sites, with tens of millions of reviews of over 700,000 companies in 190 countries. When submitting a review, Glassdoor users are asked directly whether they approve, disapprove or are neutral on the performance of the company’s CEO. On Glassdoor, the average CEO approval rating is 67 percent; the CEOs on the 2017 top-rated list all scored above 90%. “I congratulate all of the winners on this significant honor,” said Robert Hohman, Glassdoor co-founder and CEO. “We know that CEO approval ratings correlate to overall employee satisfaction and trust in senior leadership, which contributes to long-term employee engagement.” The accolade is indicative of the high esteem Mr. Yardi is held in by employees at the company. Yardi was founded in Santa Barbara in 1984 as a software start-up with a corporate motto of “Take care of our clients, take care of our employees, stay focused and grow.” Today, Yardi is a global technology leader employing over 5,300 staff in 35 offices worldwide and remains true to its original motto. “Our employees are the heart of this company, and it is especially rewarding to receive this recognition from them. I thank them for their vote of confidence and look forward to continuing our tradition of customer service and innovation as we take care of our clients, employees and the communities that we live in,” Mr. Yardi commented. Glassdoor is one of the largest and fastest growing job sites in the world today. Set apart by the tens of millions of reviews and insights provided by employees and candidates, Glassdoor combines all the jobs with this valuable data to make it easy for people to find a job that is uniquely right for them. As a result, Glassdoor helps employers hire truly informed candidates at scale through effective recruiting solutions like job advertising and employer branding products. Launched in 2008, Glassdoor now has reviews and insights for approximately 700,000 companies in more than 190 countries. For labor market trends and analysis, visit Glassdoor Economic Research. For company news and career advice and tips, visit the Glassdoor Blog and for employer-related news and insights to help employers hire, visit the Glassdoor for Employers Blog. Visit Glassdoor.com or download our apps on iOS and Android...

Free Art Foundation Jun19

Free Art Foundation

Yardi employees Tom and Larissa Napoli are parents of a two-year-old daughter and work full time in Yardi’s San Diego office, and also manage to find the time to fundraise for worthy causes. Both Tom and Larissa work in support of Yardi’s Smart Energy Suite. Larissa is a team lead and Tom is a senior technical account manager. Outside of work, Tom is the founder of the Free Art Foundation, a San Diego 501(c)3 organization that puts on art-focused events on behalf of organizations in need. Larissa, a talented artist herself, assists him with graphics and marketing. “I had always wanted to start a charity focused on helping artists create art to sell for charitable causes,” Tom said. “When our daughter was born, she had complications and was in the NICU for 10 days. That experience did something to me that pushed me to focus on helping kids out any way that I can.” Born with a hole in her lung, their little girl is now healthy and happy. But the passion for helping children in need remains. With a strong ability to connect with people and companies and create relationships, Tom decided to put those skills and energy to good use in his free time. Previous beneficiaries have included Mama’s Kitchen of San Diego, which provides free food to patients living with AIDS and cancer, and the Rady Children’s Hospital of San Diego. This year, the Free Art Foundation is working to benefit StandUp for Kids, an established organization with San Diego roots that assists homeless youth. With the support of San Diego Harley Davidson, Tom arranged for donation of a motorcycle that will be raffled in support of the charity. “Our organization was founded in 1990 by a group of volunteers in...

Bike to Work Jun16

Bike to Work

Each May, the good people of Santa Barbara, Calif. are encouraged to put pedals to the pavement and ride their bikes to work. Yardi’s home office in Goleta is a longtime participant in CycleMAYnia, the regional cycling challenge that encourages people of all ages to get back on their bikes. The event has been ongoing since 2005. “The community benefits through fewer cars on the road and reduced emissions, as well as elevated levels of joy and friendliness amongst neighbors, strangers, and coworkers,” said Lori LaRiva, Traffic Solutions/TDM Program Coordinator for Santa Barbara County Association of Governments. “Employees arrive at work refreshed, they let go of stress at the end of the day, they get a free workout, and they experience the camaraderie of a friendly workplace challenge,” LaRiva said. That’s certainly been the experience at Yardi, which captured the win for the 500 – 999 employee category. Companies are stacked up against each other based on size. Second place category finisher, Mindbody of San Luis Obispo, rode just 25 percent of the miles Yardi team members did. Yardi employees racked up 3,598 miles on bikes during the month of May to earn the win, and 439.5 miles during the week of May 15-19 when the competition tallies were recorded. “Not only did CycleMAYnia encourage employees to bike together, but it also encouraged carpooling for those who live too far to bike the entire way.  We had a new cyclist ride from downtown Santa Barbara every day,” said Kelly Johnson, Yardi event coordinator.  “The farthest biker came from Carpinteria.” LaRiva described some of the widespread benefits of the competition. “Every year, participants say that the Bike Challenge gets them back on their bikes again. For some, it creates a casual routine that will last...

Going Digital Jun14

Going Digital

By adopting an electronic health record platform with a centralized database, senior living provider Northbridge Companies lives up to its commitment of providing best quality of care to its residents. When Northbridge companies made the choice to transition from paper documentation to electronic health records, the company’s primary objective involved eliminating redundant tasks and improving staff productivity. As someone on the front lines during the company’s switch to Yardi EHR, Marcia Suddy saw firsthand how swiftly technology can improve the workplace. “One of the biggest changes with electronic records versus paper is that you can lay your hands on information very quickly,” she says. “That reduces the length of time needed to resolve issues and helps us provide the best quality of care to our residents.” Live Well, Love Life Founded in 2006, privately owned senior living provider with 15 communities servicing residents across New England, Northbridge Companies has made providing quality senior care a priority for over a decade. Northbridge Community provides its 850 residents with an environment designed to “encourage freedom, offer lifestyle choices, and provide the necessary services to live life to the fullest.” When Suddy began her nursing studies, she quickly realized she felt a connection to seniors. “While I was earning my administrator’s license and BC certification, I absolutely fell in love with senior care,” she says. “I don’t foresee ever doing anything else.” As Regional Director of Care Services for Northbridge, Suddy feels great satisfaction working for a company she describes as being “passionate about senior care.” “It’s such a relief to work for an organization that truly lives up to the values they advocate,” she says. “It’s not just the president of the company, but the associates, the investors, the families. Everyone is committed to providing the...

Communication Counts Jun12

Communication Counts

When it comes to the senior living industry, one word reigns supreme: community. Whether it’s memory care, assisted living or simply providing the opportunity to live independently, all manner of senior living options pivot on the notion that residents and their families are keen to sustain connections and keep life in the golden years meaningful and nurturing. One key aspect integral to the creation of a senior community is communication, between staff, caregivers, residents and their families. “Communication is one of the biggest challenges we face as an industry,” says Dennis McCarthy, CIO at Superior Residences. “In the senior housing market, you are not just serving the resident, you’re serving the family that cares about them as well, so it’s important to ensure everyone stays connected.” Care, Comfort and Accountability Florida-based Superior Residences exemplifies the multifaceted nature of the senior living industry, with services ranging from independent living to assisted living and memory care. Superior Residences even provides a Day Stay Program designed to give at home caregivers a break by providing resident care for shorter periods of time from a few hours to the whole day. The company’s mission statement, “building trust so that residents, families and our team have peace” demonstrates Superior Residences commitment to creating an atmosphere of care and comfort based on a set of core values including “integrity, service, efficiency and fun.” As one of the company’s founders, McCarthy understands the essential role accountability plays in fulfilling those core values, an accountability made all the easier by the company’s use of Yardi Voyager for Senior Housing. “Billing needs to be as accurate as possible so that you can explain to resident why they are being charged and what services they are being billed for,” he explains. “When you have...

Lee-Ann St. Jacques Jun07

Lee-Ann St. Jacques

In the northern half of Ontario, Canada, daily life maintains a bridge to an earlier time. Economic drivers include gold mining, and until recently, a paper mill. Winters are long and sometimes unusually frigid. One local politician says the area, an eight hour drive from Toronto,  is “truly one of the last frontiers left in the country.” But despite those links to the past, the region has modern problems. Poverty, addiction, domestic violence and elder care are issues here on the last frontier just like anywhere else. Thankfully, there are leaders like Lee-Ann St. Jacques to help address them. St. Jacques was recently honored as the Influential Women of Northern Ontario’s Executive of the Year. A passionate advocate for supportive housing services, she serves as Area Manager of the Cochrane District Social Services Administration (a Yardi client), which delivers social services to a far-flung region encompassing 145,618 square kilometers – and around 83,000 residents. “Housing is a critical part of our region’s future and yet it remains one of the most underfunded elements. Lee-Ann has not let that deter her from leading one of the most significant housing outcomes of our generation,” wrote Peter Politis, Mayor of Cochrane, one of the larger towns in the district. Politis and other area officials expressed profuse support for St. Jacques’ nomination for the executive honor. “One primary passion for Lee-Ann is that of ensuring adequate and affordable housing for the growing needs of seniors living in our community,” wrote Michael Shea, Mayor of Iroquois Falls, the town where St. Jacques lives and works. In addition to her day job, she has also served as the director of the Iroquois Falls Chamber of Commerce and worked toward establishing a community senior center and garden. “For me it is all about the people I serve. It is seeing the impact on their lives, that is my motivation. Everyone needs a safe place to call home; to live in dignity and to achieve a healthy quality of life,” St. Jacques said. She fell into public housing somewhat accidentally as a career path, but has now been with the CDSSAB for 28 years. In that time, St. Jacques has worked on numerous development projects to augment the area’s housing stock and consolidate local delivery of social services. Housing for victims of domestic violence and two-bedroom affordable and accessible units for seniors have been among the projects. The most recent work involved a public-private partnership to construct 32 units of supportive housing for seniors. With the final closure of the Resolute Paper Mill in Iroquois Falls in 2015, a significant portion of the town’s population relocated to find other jobs. The ripple effect impacted many. NE Ontario Communities are struggling with youth out-migrating to secure employment and seniors leaving to reside in supportive and assisted living facilities. “We are ahead of the curve when it comes to senior supportive and affordable housing, but we are not at the crest of Baby Boomers yet. This is a pilot project for us as we know based on our demographics and community consultations there is going to be an increasing demand over the next 10-20 years,” she said. Mayor Politis noted: “Our mothers and fathers, who have built their homes and lives here, can now remain in their roots, with dignity and family nearby. I can’t think of a better gift from one person to many others.” Within her organization, St. Jacques has impacted future-focused change, including the implementation of the Yardi Voyager platform. With such a far flung region to oversee, she noted that Yardi’s cloud based technology has been a huge help to the CDSSA. “Because of the size of our district, to be able to go to another community and have access to the database, or to be able to work from home, that’s fantastic,” she said. While St. Jacques is recognized regionally for her work, she...

Reducing Turnover May23

Reducing Turnover

As the senior living industry continues searching for solutions to ongoing workforce shortages and rampant burnout, software solutions like Yardi Voyager can simplify tasks and increase employee satisfaction. Finding and keeping the right employees remains an ongoing challenge for senior living providers. In fact, according to research firm Holleran, after a fairly short “honeymoon period” of one year, worker engagement begins to decline, leading employees to seek out new opportunities and resulting in a 42% average turnover rate for life plan communities. These losses translate into real money: The average cost of turnover per employee can be up to 50% of that employee’s salary, with true turnover costs for registered nursing hovering above $65,000 per employee. “Turnover in our industry’s been pretty high,” admits Angela Kennedy, Senior Accountant for Commonwealth Assisted Living. “Just being able to recruit and retain top talent is challenging.” “Our People Set Us Apart” With a set of core values focused on helping seniors “age with dignity,” Commonwealth Assisted Living operates 23 communities throughout Virginia. Founded in 2002 by Richard J. Brewer, the company values leadership from within and strives to create an atmosphere of teamwork and transparency. As one of the largest providers of independent living, assisted living and memory care in the state, Commonwealth cares for over 1,500 residents. “Our people set us apart from other providers,” says Brewer, “We work hard, and are not afraid to do things differently.” The centralized recordkeeping, customized menus and easy to relevant records available through Yardi Voyager® Senior Housing allows Commonwealth staffers to do their jobs much for effectively, but that’s not the only benefit. According to Angela, the simplified data entry system and streamlined record keeping also help employees feel more engaged by freeing them from mundane, repetitive tasks so they...

Stephanie Williams May08

Stephanie Williams

Bozzuto Management Company President Stephanie L. Williams was recently recognized by the Washington Business Journal as one of the top 25 minority business leaders in Washington, D.C. One of the co-founders and co-champions of the Bozzuto Diversity and Inclusion program, which strives to cultivate diversity at every level of the company, Williams has strongly held views on how those in the multifamily industry can make their corporate cultures more innovative and strengthen relationships with residents. What do you believe was the greatest factor in your success? Williams: I’ve been at Bozzuto since 2004. I came in as a development associate, having been brought on board as a result of relationships I started in graduate school. I learned early on that building relationships was a key to getting opportunities and to being successful. Once I joined Bozzuto I continued building relationships, demonstrating knowledge of the business and my interest in the industry. And that was evidence I was committed to the company and wanted to grow within the company. I was pretty vocal about saying I wanted to become a leader and also in saying, ‘Help me understand how to do that.’ I supplemented that with relationships outside the company, which allowed me to bring business into the company, whether it was a company we could partner with or build for. I’ve always been a big believer in mentors both inside and outside the company. They have helped me strategically navigate through my career, urging me to take risks and sometimes to show patience. And then just not being afraid to take risks. That separates the good from the great. There were times when I made a decision that wasn’t the right one. But showing the initiative and the willingness to think outside the box...

Tour de Pink May05

Tour de Pink

Two Yardi colleagues on opposite sides of the country are participating in the YSC Tour de Pink cycling stage race this year to raise funds for breast cancer patients. The ride benefits Young Survival Coalition, a nonprofit dedicated to providing information, resources and support to young women affected by breast cancer. Both are part of the Global Solutions Investment Management Team, but are at very different stages in their Yardi journey. Susan Freehauf is an 18-year employee of Yardi and a Senior Director in Global Solutions. Marlyn (pronounced Marlene) Amoguis is a new Consultant in the same department who has been with Yardi just one month. Freehauf works remotely from Florida, while Amoguis is based out of the Yardi San Diego office. Both women have similar stories – they joined Yardi after previously working for a real estate company that was a Yardi client, and each has a strong background in fund/financial accounting, database management and software implementation. But one thing they didn’t have in common, until recently, was cycling. Marlyn is an experienced rider, who has been mountain and road cycling for years and participated in last year’s Tour de Pink in California with a group from her San Diego cycling club. But Susan had never bicycled for fitness until Marlyn told her about the Tour de Pink and what a rewarding and fun experience the ride had been when she took part in 2016. Each rider must raise $2500 for the non-profit in order to participate in the 200 mile ride over three days. Shorter distance options are also offered. “Last year I did not know what to expect, and I had a very positive experience. Many of my fellow riders were from the health care industry and were very genuine, caring people....

Working for the Earth

One of our newest offices, located in Vancouver, British Columbia, has an innovative Earth Day tradition. Formerly Pulse Energy, Yardi Vancouver is a founding member of EarthWork Day (EWD), an annual collaboration with three other environmentally-minded companies. “Held on or close to Earth Day every year, staff from each company dedicate their time on EWD to local environmental projects,” explained Colin Chan, a CSD manager for the Yardi Smart Energy Suite. This year, two projects were taken on the day before Earth Day, Friday, April 21. Each team member receives a small budget of $22 to put toward supplies, and the projects selected are always environmentally conscious. Teams are mixed between the participating companies, so everyone gets to meet and work with someone new. At the end of the day, it’s time for a get together to share snacks, notes and beer. This year’s projects were: Maplewood Flats Habitat Restoration “This is the third year we have participated in this project, restoring habitat for the Anise Swallowtail Butterfly that has gone extinct from the North Vancouver area from urban development,” Chan explained. “We’ve been removing invasive plant species and planting native species in the hopes that we can eventually import caterpillars from other areas where the butterfly still exists and re-introducing it to the area.” The effort at the habitat aids the Wild Bird Trust of British Columbia. “It’s been personally rewarding to see the progress we’ve made from year-to-year. The Wild Bird Trust is a small non-profit with limited funding and resources, so it’s a great feeling to help contribute to the success of their habitat restoration project,” said Jennifer Sinclair, office administrator for Yardi Vancouver. “It has also been a fun annual team-building event for our office!” Garden Planter Construction A Vancouver public low income housing complex needed garden planters to help residents improve food security by growing their own produce. “In one day, the team built 15 planter beds, including some that were accessible to residents who use wheelchairs,” Chan said. Tyler Fawcett, creative director in the programming department, participated in the effort. “We joined forces with BC Housing to construct planter boxes behind two of their residential buildings. 15 new boxes were constructed and filled with soil, to be used as flower and vegetable gardens by the building residents. “Before the boxes were even half-done, many enthusiastic residents had come out to claim their plots in the new garden,” Fawcett shared. Photos from the day appear in the gallery...

Helping the Hungry

According to the Greater Cleveland Food Bank, one in five Cleveland kids goes hungry on a regular basis. Yardi’s Cleveland office recently teamed up in a friendly competition to do something to help. “Since 2013, we have held a non-perishable food drive and competition each year to contribute to the Food Bank’s Harvest for Hunger campaign,” said Karen Parker, a technical account manager on the Cleveland CSD team. “Each year we have topped our previous effort and raised more than the previous. We started in 2013 with 48 employees and collected 375 pounds of donations. This year we have 70 employees and managed to collect 1,735 pounds.” The theme of the effort is the “Fight Hunger Games,” a concept Parker came up with when the popular book trilogy Hunger Games, now also two films, was wildly popular a few years back. “The office is divided into Districts.  Each District is represented by a Tribute.   And the Fight Hunger Games begin,” Parker explained. “Each District brings in supplies and food donations.  These are counted and become part of the final score. The Tributes participate in a round of games.  The scores are totaled and winners announced.” It’s a fun and friendly competition but can get competitive, said Parker, leading to some spirited games of “Rock, Paper, Scissors.” Other games included Guess Who and Corn Hole. There’s also a potluck food component that everyone in the office can enjoy. “A soup kitchen is created with staff members bringing in various types of soups, dips, salads and desserts.  A donation of two cans of food will get you all the soup you can eat.  And believe me, it was really yummy,” Parker said. The Greater Cleveland Food Bank explains that the donations are badly needed, especially at...

Jose Martinez Apr13

Jose Martinez

For college students leaving UC Santa Barbara, the pull to stay in Santa Barbara can be strong. With beautiful beaches and mountains, a friendly city with a small town feel, and the chance to participate in all sorts of fun recreational sports, many consider this part of California to be paradise. For Yardi Development Manager Jose Martinez, that was the case when he was about to graduate from UCSB ten years ago. He had the added desire to stay close to his hometown of Oxnard, just 30 minutes south of Santa Barbara. A computer engineering major at UCSB, Martinez didn’t want to give up the chance to build a career with a strong company. He had worked hard as an undergrad to build up his computer programming knowledge, and wanted to put those skills to good use in his first job out of college. At a UCSB Career Fair, he discovered Yardi Systems, a Santa Barbara-based software-as-a-service provider for the real estate industry that was growing fast. Martinez submitted an application, was interviewed, and accepted a position with Yardi’s military housing division, then a new product for the company. “The team was implementing U.S. Army installations onto the software, and mapping data from a non-Yardi database onto Yardi’s platform. I had taken a SQL course in my last year of college because I suspected that was what companies might be looking for. I jumped in and was helping with SQL scripting solutions for military housing clients,” Martinez recalled. Fast forward a decade, and Martinez now heads the programming team for the Specialty Solutions suite, which includes projects for a variety of non-traditional housing markets. He oversees 40 employees, including software engineers, quality assurance specialists and technical writers. A portion of the team is based...

Senior Living Forum Mar27

Senior Living Forum

On March 29-30, Yardi hosted the second Yardi Senior Living Forum, focused specifically on the needs of our senior living clients,  in Santa Barbara, Calif. The two-day featured speakers, classes, roundtable discussions, computer lab time and more. In advance of that event, Ray Elliot, vice president of senior living, joined us to share insight on the Yardi Senior Living Suite. An end-to-end solution that tracks senior living residents throughout their housing journey, the suite includes Yardi EHR for health care records, numerous offerings from Yardi’s ancillary product line, and continues to expand. Senior living is a rapidly growing segment of the multifamily housing market, and Yardi is developing new and improved technology offerings that cater specifically to this client base. Read on for insight on the Yardi Senior Living Suite. What is your mission on the senior living team? Elliot: Our mission is to help senior living providers provide better care to their residents through software and technology. We aim to streamline both the property management and care services on a platform that is efficient, mobile and adaptable. What does the Yardi Senior Living Suite look like? Elliot: Our greatest strength s our single solution stack. I do not believe any other vendor can take you from the initial contact that starts the resident relationship, all the way through the resident lifecycle. RENTCafe Senior Living can be used to market the communities. Prospect and mass marketing is done in CRM. From there, our clients manage their communities, health care records, medical care and other resident services from a single database. RENTCafe Senior Living augments the resident relationship by allowing the resident and family to make payments online and view care related information. Added together, this level of functionality is unique in the market space. Many other technology providers address just one segment of...

NewRiver REIT Mar27

NewRiver REIT

The British retail investment market joins the rest of the United Kingdom’s business community in facing a host of unknowns in 2017.  Chief among them is the timing and impact of the UK’s exit from the European Union following the outcome of the referendum in June 2016. Yardi caught up with one its partners, NewRiver REIT, a specialist retail and leisure investor, asset manager and developer whose convenience-led positioning means it is uniquely placed to navigate these uncertain times. NewRiver’s £1.3 billion portfolio includes 33 community shopping centres, 22 retail parks, 16 high street assets and 350 pubs. The portfolio provides consumers up and down the UK with its daily essentials – those items essential to daily life, the things consumers require, opposed to what they simply desire. Fundamental to the success of the business over the past seven and half years has been how NewRiver has engaged with and satisfied all the stakeholders within its chain, from store customers, retailers, peers, advisors and local authorities all the way to its institutional investors and shareholders. “At the heart of the retail sector is the customer and our business begins with building and retaining consumer loyalty,” says Emma Mackenzie, a Director at NewRiver who manages assets in Scotland, Northern Ireland and the north-east of England. “At the local level, we make sure our shopping centres satisfy the needs of the towns they serve. Its about providing a variety of products and services at a price the customer can afford. Furthermore, we work hard to ensure the environment is fit for purpose – and that includes such basic factors as the centre being clean and accessible as well as bright and attractive and providing somewhere to sit down or get a cup of tea.” Brexit has triggered...

Pivotal Point Mar22

Pivotal Point

Each year, more than 4,000 households rely on the services of Everett Housing Authority (EHA) of Snohomish County, Wa. The new Pivotal Point community reflects the importance of new beginnings for residents as well as for the space that they occupy. Old Site, New Purpose The site of Pivotal Point is the former Oswald US Army Reserve Center. It closed as part of the 2005 Base Realignment and Closure (BRAC) operation. Rather than sitting vacant, construction on Pivotal Point gave the space a new purpose. Fulfilling that new purpose, though, took longer than many anticipated. Financing and permits required the approval of numerous governmental organizations and stakeholders. Ashley Lommers-Johnson, Executive Director at Everett Housing Authority, recalls the challenges. “When you deal with multiple federal agencies, local agencies, the military–it’s just a lot of hands involved in getting all of the funding lined up. That was a significant achievement, getting the funding,” he smiles. In 2014, the property finally reached completion. Pivotal Point now serves as long-term housing for participants in the Domestic Violence Services (DVS) of Snohomish County program. All signs of its military past have been replaced with fresh, modern, and welcoming residential features, in a sense “a conversion from swords into ploughshares,” according to Mr. Lommers-Johnson. A private entryway and a cozy front porch adorn each of the 20 units at Pivotal Point. Shared stairs leading to the second-floor units open to reveal a courtyard speckled with greenery. In the center of the courtyard stands a protected playground. Parents can watch their children play from the covered benches nearby. Back on the main level, residents share a laundry facility. The adjacent meeting rooms are used for private and community gatherings. The project and its design have received national praise. Pivotal Point won the National...

Teamwork Pays Off Mar16

Teamwork Pays Off

It’s true that hard work pays off, and as the Yardi Canada team based in Toronto has discovered, that hard work can also be rewarding in unexpected ways. In summer 2016 Yardi introduced a collaboration with payment processing solutions provider BluePay to enable electronic rent payments in Canada that make the lives of property managers easier (and funds flow faster), and soon MasterCard credit card payments will be another convenient option. Peter Altobelli, vice president of sales and general manager for Yardi Canada, commented, “This collaboration joins Yardi’s property management solutions with BluePay’s experience in processing billions of dollars of transactions annually for thousands of organizations. Working together represents a giant step toward making electronic payments the secure, efficient rent payment method of choice in Canada.” And while serving their customers better than ever, Yardi Canada has enjoyed collaborating with their U.S.-based Yardi Payment Processing team members. Working together to create not only a superior product offering but also a stronger team has been a truly positive experience. That’s the experience that Rosa Mota, a technical account manager on the Payment Processing implementation team, has happily shared. Rosa elaborated, “I’ve been assigned to help the cash management team in Canada get up to speed on the exciting developments with Payment Processing. Our electronic payments collaboration with BluePay eliminates the lengthy process our clients used to endure to receive their monthly rent payments. Now they get their funds within hours. I spent two weeks in the Toronto office working to build implementation documentation, and showing product demos.” Rosa also completed a client implementation while in Toronto, which afforded a valuable hands-on experience for the account manager. Culture of Camaraderie Yardi Canada includes three locations in Toronto, Saskatoon and Vancouver, each with different areas of product...

Less Juggling Mar09

Less Juggling

The story of Janice Hill reflects the dilemma of many managers in the affordable housing sector: she wades through an endless stream of work while juggling several responsibilities at once. All this is done while dealing with, what seems to be, fewer hours in every day. “My title this week is business analyst,” chuckles Hill. She follows with a telling sigh. Also like many others in the industry, she loves her job. Hill has worked with New Directions for 18 years. She takes pride in helping people secure housing, giving them a stable foundation upon which they can build their dreams. But the demand for affordable housing continues to grow. Staffing and other resources can’t keep up. That’s why she and the small, dedicated staff at New Directions Housing Corporation are exploring how to help more people using fewer resources. The organization turned to Yardi for help. In 2000, New Directions implemented Yardi Advantage before upgrading to Yardi Voyager® property management platform in 2002. The web-based platform facilitates operations management, leasing execution, and easy analytics. The team recently updated to Voyager 7S with enhanced functionalities. Voyager 7S runs on any device using any browser. It also hosts user-friendly mobile apps and add-on products that allow New Directions to improve efficiencies and deliver competitive services to residents. Hill explains, “We chose Yardi Voyager because it was Windows-based and it had everything we needed it to do: management, maintenance, affordable, payroll. Everything was in one place. We got rid of a database and [two competitors] for the financials. Voyager got rid of all of these different programs that we were using to run New Directions. Voyager simplified it.” Voyager has helped New Directions do more with less. Streamlined and automated workflows promote efficiency, accuracy, and transparency...

Yardi Internships Feb21

Yardi Internships

Yardi is a place where learning and creativity are encouraged. Internships are a vital part of our company culture, offering a fun and informative way to introduce graduating students to the technology industry. The Yardi internship program offers hands-on work experience, professional development and networking opportunities. Our interns can be found working on everything from programming and eLearning to client support and marketing. We asked a few of our current interns and recently hired team members about their experiences. Below, they provide insight into what types of projects, skills training and career opportunities an internship can offer graduating students. Applying According to Jason Rollman, Manager in Client Services at Yardi, “Interns apply and are interviewed in the same manner as someone who is looking for full-time employment.” College students majoring in Math, Finance, Economics, Statistics, Computer Science or Accounting are preferred. After being hired, flexible weekly scheduling allows students to prioritize academics while typically working a minimum of 15 hours per week. Silvana Keiling, a former intern and current software development engineer, applied for the Yardi Romania internship program after learning about it at her university. “If you wanted to apply for an internship, it was pretty hard not to choose Yardi Romania,” she reflected. As a global company, we support a technical internship program at our offices in Cluj-Napoca, Romania and internships across our offices in Canada. In the United States, Yardi works closely within the University of California and California State University systems and recently expanded internships to the East Coast. Yardi culture Our company values collaboration, customer service, innovation and fun. We are looking for individuals who are driven, have a desire to learn and enjoy a laid-back team environment. When asked about his experience as an intern, Cody Underwood, a fourth year Business...

Timbercreek Communities Feb09

Timbercreek Communities

When David Melo, president of Timbercreek Communities, joined the company, his first call was to Yardi. Melo knew that the company needed a stronger, savvier technology provider to manage its complex accounting needs, and also enable the company to add vital solutions for ancillary services. Yardi Voyager delivered the tools that Timbercreek needed to succeed. Watch the video: Beyond superior accounting and reporting capabilities, moving from manual to automated processes within Voyager has provided Timbercreek with cost control and greater end-to-end operational efficiency. As an early adopter of Yardi PAYscan in Canada, Timbercreek has quickly realized the benefits of automating accounts payable. “Moving from a manual process to one that is automated with a workflow not only increases accuracy and processing speed, but also improves cost control,” said Melo. He added that the PAYscan mobile app is a great tool for staff who travel frequently, as it allows them to approve invoices from airports or anywhere else they happen to be. Timbercreek is also rolling out RENTCafé resident portal and Yardi Maintenance, including the mobile app, across its portfolio. They expect significant time savings and improved responsiveness thanks to seamless Voyager integration. Melo commented, “We were manually receiving emails from our website for maintenance requests, which required someone attending to the email inbox and forwarding the messages to the right people. Now residents can simply log in to the resident portal, enter their service request and start the workflow.” Consolidating operations portfolio-wide on the Voyager platform has also improved communication within the company. As part of its inherently collaborative culture, Timbercreek has found great success with appointing “Yardi Champions” across its business. Melo commented, “We’ve empowered a small group of Timbercreek employees to be Yardi Champions. These individuals lead the charge and take ownership of each solution piece of our Voyager platform. This is an exciting new approach, and we’re already seeing great results from our 400 onsite employees. Yardi has absolutely helped empower our...

Upgrade Like a Rock Star Feb08

Upgrade Like a Rock Star

Our “Upgrade Like a Rock Star” series provides insider tips for a seamless transition to Yardi Voyager® 7S.  In this segment, Senior Business Analyst Melanie Moyers shares how Fairfield Residential made the conversion across 50,000 units of multifamily and affordable properties. First, Fairfield Residential shifted from self-hosted to hosted on Voyager 6. Yardi Subject Matter Experts assisted Moyers and her team through an extensive series of test scripts. The joint effort made the transition effortless. Moyers says, “We really didn’t have anything come up during testing whatsoever just going to hosted so that was very quick!” After the two-month transition from self-hosted to hosted, the company began the conversion to Voyager 7S property management platform. Testing and Training Moyers explains the process: “For 7S, we did a more extensive testing. We made sure we had two users from every single permission group. We have a lot of user groups and permissions do change, like little hidden permissions in 7S, so it was very helpful to do that.” She continues, “It was extensive on the testing part but we tried to limit it as far as what people actually tested so they were only doing things that they really know about. In IT, we took the bulk of running through a huge script to make sure everything was covered.” Originally, the three-person IT team planned for three months of testing. They decided to request the support of three additional application support technicians. Then they extended the testing phase to four months in order to accommodate changing permissions. “We went ahead and added an extra month just so we would do a second round of testing with all those same people. We got a clean script from every single one of them,” says Moyers. Fairfield Residential’s education department for property management facilitated training for onsite personnel. The group assessed software changes that would affect most of the group, then educated the staff via webinar. Perhaps more importantly, the training department garnered excitement for the new software. “The training was more about building excitement for them, to not be scared that something new was coming out,” says Moyers. Moyers led training for the corporate staff. She broke the general sessions into hour-long increments then hosted additional 30-minute sessions for accountants and those with changing roles. After four months of testing, the team was ready to go live. The IT department braced itself for a flood of help desk request. The group was pleasantly surprised. “We anticipated that there was going to be a big uptick of help desk requests. There wasn’t actually that much but we had the whole team geared up for it, so we were pulling all those tickets right away. But later in analyzing the data we actually only had about three weeks of increase and then it completely went back to normal,” recalls Moyers. Challenges One of the only problems that Moyers encountered came with users’ perception of speed. Voyager 7S added a load bar, a visual that alarmed some employees. “I think because people saw the load bar, people were like, ‘Oh, it’s slower. It’s slower!’” laughs Moyers.  “We had our old Voyager 6 environment available still. We would actually get on a GoToMeeting and show them it was faster in the new environment. That helped a lot because it was just a mental thing to them and there were a few hanging onto that.” Favorite New Features Among the upgraded features, five have received notable praise from the Fairfield Residential staff. The new menu search tops the list of favorites. It allows users to enter a query directly on the main dashboard. AJAX auto-fill search makes exploring 7S resources faster and easier. Users enter a word, phrase, or partial word in the Search box.  Voyager 7S quickly retrieves matching menu items. There is no need for exact client IDs or even complete phrases. Improved lease proposal...