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By Chris Voss on November 3, 2025 in Technology
Affordable housing technology is at a turning point. In my work with operators across the country, I hear the same challenges come up again and again: staffing shortages, growing compliance demands and pressure to deliver a consistent resident experience. This past September in San Diego, I had the opportunity to connect with leaders to talk through these issues and highlight where technology is having the greatest impact. I want to share those insights here because they point to practical steps that can help providers strengthen operations and better serve their residents.
Shared affordable housing challenges
Affordable housing is a mission-driven sector of real estate that comes with persistent obstacles that continue to grow.
Recruiting and retaining qualified site staff is a constant struggle. Regulations and program requirements get more complex every year, which makes it harder for teams to keep up. Too often staff spend more time chasing paperwork and managing manual processes than engaging with residents or focusing on asset performance. These conditions create an inconsistent experience for residents, extend leasing timelines and raise the risk of compliance problems.
Shaping affordable housing’s future with technology
The good news is that current and evolving technology is easing these pressures in meaningful ways.
Artificial intelligence can help reduce the burden on staff by automating time-consuming tasks like verifications and certifications. Online portals give applicants and residents access to the information and tools they need without long waits or office visits. Centralized services take time-consuming processes offsite and free staff to focus on the people in their communities.
Even with these advances, I often see organizations invest in technology that does not deliver the results they expected. The problem is rarely the technology itself. More often it is the lack of alignment between strategy and operations. The organizations that succeed are the ones that engage stakeholders early, assess training and readiness and confirm that new tools integrate smoothly with existing systems.
Solutions that fit your needs
When I look at where technology has the greatest potential to help a few examples stand out.
- RentCafe Affordable Housing makes it easier for households to apply, certify and engage with their community while ensuring regulatory requirements are met.
- Yardi Verification Services enhancements arriving later this year will make the verification process faster and more secure with text-based invitations, Face ID logins, fraud detection and better access to benefit providers.
- RightSource offers something just as important: a dedicated team of compliance experts who give staff real-time support, reduce risk and open the door to supporting new programs and markets.
- AI-driven communication tools such as chatbots and virtual call centers provide residents with round-the-clock answers while reducing demands on staff.
Why this matters
These innovations are not theoretical. They are already reducing vacancy days, speeding up certifications, improving compliance and elevating the resident experience. Most importantly, they help staff spend less time on paperwork and more time serving people.
Looking ahead
I believe the path forward is clear. Organizations that embrace process alignment and smart technology adoption will be in the strongest position to meet today’s demands and prepare for tomorrow.
Keep an eye out for an Executive Briefing invite, attend YASC/The Forum or visit us online to learn more about the Yardi Affordable Housing Suite.
Frequently Asked Questions
How does RightSource help affordable housing providers?
RightSource is a dedicated team of affordable housing experts available to review certification files for mistakes and omissions. They almost always get back to you in a day or less with findings. RightSource saves time, completes certifications faster and increases rent revenue by reducing vacancy days.
What does RentCafe Affordable Housing do?
Affordable housing providers use RentCafe to market available units, collect certification applications, schedule inspections and maintenance, collect rent and more. It is a paperless solution designed to streamline interactions with affordable housing staff and residents.
How does Yardi Verification Services make affordable housing certifications faster?
Yardi Verification Services is the easiest way to verify income and assets for affordable housing applicants and residents. By logging into financial institutions such as payroll providers and banks, Yardi Verification Services can quickly provide the financial information needed to certify households.
What is the Yardi Executive Summit?
The Executive Summit, also known as the Yardi Executive Briefing, is an invite-only event for C-level affordable housing professionals. The Summit described here took place the day before the 2025 Yardi Advanced Solutions Conference (YASC).
