Client Success

Dial Senior Living

Dial Senior Living

  • “I don’t know how we lived without Yardi Senior IQ for so long.”

    Michael Bowles, Project Coordinator Dial Senior Living

    The Company

    Founded as a real estate company in 1959 and based in Omaha, Neb., Dial Senior Living Communities manages independent living, assisted living and memory care communities in seven U.S. states.

    The Challenge

    Uncoordinated Data Management

    Dial Senior Living previously used separate programs for marketing, care and other operations. The uncoordinated efforts duplicated information gathering and limited reporting capabilities. Also, according to Michael Bowles, project coordinator for Dial Senior Living, “our executives couldn’t generate reports. They had to put in a ticket, which made them and our investors wait. We wanted a more efficient reporting workflow and more responsive investor service.”

    The Solution

    Yardi Senior IQ

    Yardi Senior IQ draws portfolio-wide operational and financial data from Yardi Voyager, unifies marketing and resident care efforts, and automatically compiles custom reports on community occupancy and other analytics requested by Dial Senior Living’s investors.

    The Story

    Superior Efficiency and Investor Service

    Reports generated by Yardi Senior IQ give Dial Senior Living in-depth insight into its communities’ occupancy, finances and other performance metrics. Reports, including custom dashboards, are accessible with minimal navigation by the user.

    “Yardi Senior IQ is fantastic because it establishes orderly workflows and creates new reports from existing ones, complete with custom dashboards. Investors can get very specific information on demand without having to wait for us to send it,” said Bowles.

    He added, “Our marketing, care and finance teams work as one team now because nobody is duplicating somebody else’s data compilation. That has drastically cut down manual tasks and helped us maintain operations with fewer people onsite, an important consideration in the COVID-19 era.”

    Yardi Senior IQ generated significant revenue opportunities by revealing care costs that Dial Senior Living could have charged versus actual charges. “The variance will pay for our use of the solution for a year in less than three months,” Bowles said.

    “We’ve gone from a medium company to a large company over the past three years. Yardi senior living management solutions have helped us sustain that growth with minimal disruption,” Bowles said.

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