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Maintenance IQ
Maintenance connected to your full operation
Maintenance IQ is the maintenance layer of Yardi Virtuoso Enterprise. Work orders, inspections, procurement and resident communication run on the same platform as your leasing, accounting and resident records. No additional interfaces required.
Features
Shorten unit turns with real-time visibility
Track every make-ready across the portfolio from one dashboard. See overdue tasks, turn costs and upcoming vacancies in one place. Tasks generate automatically from move-out dates so the process starts immediately. Turn time is a direct NOI lever and visibility is what keeps it on track.
Connect maintenance to your full platform
Connect maintenance directly to accounting, leasing and the resident record, all in one system. Resident requests from RentCafe or Yardi Chat IQ route into the queue automatically. AI triage reviews and routes each request based on configured rules before anyone on the team has to review it. Work order charges post to accounting automatically.
Diagnose and document faster with AI
Give technicians AI that handles the documentation while they focus on the work. Attach a photo and AI generates a diagnostic summary automatically. Tech notes rewrite into clear professional language with one click. What the resident sees in the portal is accurate and consistent regardless of who wrote it.
Streamline inspections from setup to close
Schedule and assign inspections across properties using drag-and-drop tools and recurring templates. The mobile app syncs in real time so supervisors see progress as it happens. When an observation is entered, the rating applies automatically. Work orders and resident charges are created from flagged items the moment the inspection closes
Build the documentation that protects your properties
Protect your properties with a maintenance record that builds itself every time your team works. Photos are timestamped and tied to the work order automatically. Inspection observations link to work orders and charge records without manual entry. Operators with complete maintenance documentation have real negotiating power at insurance renewal.
Manage maintenance across your portfolio
Manage your entire maintenance operation from one dashboard, even across multiple properties. Work orders, inspections, turn timelines and team performance are visible in real time without site visits. When a new technician starts, AI handles documentation from day one, and when they leave, the next one picks up right where they left off.
Order parts without leaving the work order
Order the right parts faster with AI that already knows the job. Smart Cart reviews the work order and suggests replacements from the Yardi Marketplace catalog. Technicians confirm and submit without leaving the app. The submission creates a purchase order in Voyager automatically.
Testimonials
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Reena George
AVE by Korman Communities
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Brian Felten
Moss & Company
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Ajay Banga
HK Multifamily Management
Real-time updates
The information is updated in real time. Someone sitting in the office can immediately see that a work order has been completed.
Data that drives efficiency
The reporting gives me a clear macro view of performance, while efficient documentation keeps our data organized and actionable.
Maintenance IQ delivers real impact
We've seen a real difference in how quickly we turn units. Having everything in one place means less time coordinating and more time getting units ready for move-in.
Resources
Multifamily operators trust Maintenance IQ
FAQ
How does Maintenance IQ reduce vacancy days?
The unit turn dashboard gives supervisors visibility into every step of the make-ready process, including overdue tasks, milestones and upcoming vacancies. Automated task creation, real-time progress tracking and integrated procurement help teams move faster from move-out to move-in and reducing the vacant days that directly affect NOI.
What AI features are included in Maintenance IQ?
Maintenance IQ includes AI image analysis that reviews uploaded photos and drafts diagnostic summaries. AI-assisted documentation rewrites technician notes into professional summaries. The AI technician assist provides real-time troubleshooting guidance inside the work order. AI smart cart suggests replacement parts based on work order context and order history. AI work order triage reads incoming resident requests and routes them automatically based on configured rules, including flagging emergencies and triggering the appropriate response. These features are included at no additional cost.
How does Maintenance IQ support supervisors managing multiple properties?
The platform gives supervisors portfolio-wide visibility into work orders, inspections, unit turns and team performance from a single dashboard. Real-time updates mean supervisors do not need to be on site to see what is happening across properties. Scheduled reports and configurable dashboards make it easy to monitor performance and respond quickly when something falls behind.
How does the mobile app support maintenance technicians in the field?
The Yardi Maintenance mobile app lets technicians manage work orders and inspections from a smartphone or tablet, with or without a connection. Technicians can capture photos, add voice notes, communicate with residents using a masked phone number and place orders through Yardi Marketplace without leaving the app.
What languages does the mobile app support?
The Yardi Maintenance mobile app is available in Spanish, French Canadian, German, Arabic and Dutch. The app interface including menus, navigation and system content displays in the configured language. Language is set by the system administrator.
How does Maintenance IQ connect to the rest of the Yardi platform?
Maintenance IQ is built into Virtuoso Enterprise, not connected to it. Work orders, inspections, procurement and resident communication run in the same system as your accounting, leasing and resident records. No interfaces or third-party integrations required. Resident requests submitted through RentCafe or Chat IQ flow directly into the Maintenance IQ queue. Work order charges post to accounting automatically. The maintenance record is part of the same resident record your leasing and accounting teams use every day.
Does Maintenance IQ support planned and preventive maintenance?
Yes. Maintenance IQ includes a planned maintenance dashboard, recurring work orders and recurring inspections. Teams can schedule routine tasks in advance so nothing is missed, and supervisors can monitor completion from the portfolio-level dashboard.
Can Maintenance IQ charge residents for damages found during an inspection?
Yes. When a technician flags a damage observation, Maintenance IQ creates a resident charge based on the configured charge code and posts it automatically. No separate manual entry is required.