Tenant portal offers easy online access for rent payment, maintenance requests and other services
SANTA BARBARA, CALIF., Jan. 20, 2015 – COMMERCIALCafé™, available from Yardi® at http://www.commercialcafe.com, is a platform that enables property managers to publish client-branded sites for leasing or selling properties. It also provides tenants access to online services. Commercial property managers report that the tenant portal available in COMMERCIALCafé is helping them keep pace with the growing demand for online services for payments, documentation and maintenance requests.
MacKenzie Management Company on online payments and maintenance requests
“Today’s tenants want an online option for interacting with their management company,” said Sue Fortman, chief financial officer for MacKenzie Management Company. “Two of our clients recently made this capability a prerequisite for doing their property management, and COMMERCIALCafé helped us accommodate them. For example, we accept online payments by credit card or ACH through COMMERCIALCafé, which is very convenient for tenants and our staff members who don’t have to do any processing.”
Michael Columbus, vice president of operations for MacKenzie Management Company, reported improvements in maintenance. “COMMERCIALCafé automatically sends a work order to the maintenance technician’s mobile phone,” said Columbus. “After completing the work he replies to the order with notes about the task. This lets us generate status reports for the building engineer, the property managers and our executives.”
Arcadia Management Group on implementation and integration
“Implementation was easy and painless, and COMMERCIALCafé has been very successful for us. It’s a real benefit because information from online and mobile sources flows directly into our Yardi Voyager® property management and accounting system,” said Gary Shaw, president of Arcadia Management Group. “It’s important to us to have an online presence for collecting tenant payments that doesn’t create additional steps or require interfacing disparate systems.”
About MacKenzie Management Company
MacKenzie Management Company, based in Lutherville, Md., is the property management services division of MacKenzie Ventures. MacKenzie Management Company and Mackenzie Ventures’ other six divisions offer a vast array of commercial real estate expertise and thorough knowledge of the region’s market dynamics. MacKenzie is one of the largest commercial real estate firms in the Baltimore Metropolitan area, with a proven track record in leasing and sales, tenant and landlord advisory services, corporate and business consulting, commercial and residential development, general construction, property and asset management, market research, and debt and equity capital placement. For more information, visit www.MacKenzieManagement.com.
About Arcadia Management Group Inc.
Arcadia Management Group Inc., founded in 1986, is one of the leading commercial property management firms in the western U.S. with more than 10.2 million square feet in its management portfolio. The Phoenix-based company has offices in Arizona, Utah and Washington. For more information, visit www.arcadiamgmt.com.
Now in its fourth decade, Yardi® is committed to the design, development and support of software for real estate investment management and property management. With the Yardi Commercial Suite™, Yardi Multifamily Suite™, Yardi Investment Suite™ and Yardi Orion™ Business Intelligence, the Yardi Voyager® platform is a complete real estate management solution. It includes operations, accounting and ancillary processes and services with portfolio-wide business intelligence and platform-wide mobility. Yardi is based in Santa Barbara, Calif., and serves clients worldwide from offices in North America, Asia, Australia, Europe and the Middle East. For more information, visit www.yardi.com.