Yardi Introduces RentCafe Chat IQ

Property management chatbot engages renters via chat and text using
artificial intelligence and machine learning

SANTA BARBARA, August
12, 2020 – Apartment
management companies can now respond instantly to customer inquiries with RentCafe® Chat IQ. The innovative chatbot developed by Yardi®
uses a combination of artificial intelligence and natural language processing
to answer questions unique to each company and property.

Chat IQ improves
the customer experience for renters by providing immediate, intelligent and
accurate responses to chat and text messages even when a business is closed. The
bot uses information from a property’s database and can be trained to give
custom responses on any topic. Leasing agents may join a conversation in real
time. Property staff can view aggregated chat information in a dashboard that
displays data by channel, average dialogue length and more.

“RENTCafé Chat
IQ uses natural language processing and machine learning to converse with
potential renters. It understands improper grammar, abbreviations and
misspellings, so those aren’t communication setbacks,” said Patrick Lawler,
senior director of RentCafe development at Yardi.

Chat IQ also has
conversion rate optimization features to guide website visitors to view
available units, schedule tours or apply online. The product helps property
management companies convert more prospects by delivering better service, more
quickly at a time when an increasing amount of rental processes are occurring
virtually.

“With the
limitations placed on face-to-face interactions during the COVID-19 pandemic,
property managers are experiencing an uptick in digital communications from
prospective renters,” said Esther Bonardi, vice president of marketing at
Yardi. “RentCafe Chat IQ ensures properties never miss an incoming
leasing opportunity via chat or text, day or night, and it frees up onsite
staff to focus on high-value interactions with applicants and residents.”

Chat IQ is
available to Yardi clients today. Join a RentCafe Chat IQ webinar to see the bot in action.

View Yardi’s COVID-19 support resources.

About Yardi

Yardi® develops and supports
industry-leading investment and property management software for all types and
sizes of real estate companies. Established in 1984, Yardi is based in Santa
Barbara, Calif., and serves clients worldwide. For more information on how
Yardi is Energized for Tomorrow, visit yardi.com.