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By Vianna Mabanag on December 17, 2025 in Technology
Used by over 50,000 maintenance professionals and supporting more than three million units, Maintenance IQ powers maintenance operations across the multifamily industry. Its technician app allows teams to manage work orders and inspections directly from the field.
The latest update introduces advanced, native AI features designed to make every step of the maintenance process faster and more efficient. From analyzing photos to rewriting notes and sourcing parts, Maintenance IQ is helping technicians work smarter.
AI image analysis: Smarter diagnosis on the spot
When a technician uploads a photo, AI reviews the image, identifies possible issues and creates a clear diagnostic summary that saves time on every work order.
Whether it’s a burnt capacitor, a cracked tile or a leaky valve, Maintenance IQ pinpoints what needs attention and drafts the initial technician notes automatically. The AI-generated summary is saved to the work order, creating more consistent documentation and faster turnaround times.
AI technician assist: Real-time help when you need it
Even skilled technicians face complex repairs. Built directly into the work order, AI provides real-time suggestions that guide users through the repair process. It can surface troubleshooting steps, recommend next actions and even direct technicians to Yardi Marketplace when a replacement part is needed.
With instant support available in the field, teams can complete repairs faster and improve the overall maintenance experience for residents.
AI documentation & communication: Write it right
With new AI documentation & communication features, Maintenance IQ makes it easier than ever to capture professional, accurate notes without the extra typing.
It reviews photos and technician comments to write or refine the work order summary automatically. Notes are clear, complete and ready to share, whether they’re used internally or sent to residents.
From updating service details to rewording messages for clarity, AI helps teams communicate better while keeping a consistent tone across every interaction.
AI smart shopping suggestions: Faster, smarter purchasing
Finding the right parts no longer requires leaving the app. AI recommends materials based on the details of each work order.
Using context from uploaded photos, technician notes and previous Marketplace orders, AI suggests the most relevant replacement parts automatically. Technicians can review options, add items to the cart and finish purchase orders in the same workflow.
By connecting diagnosis directly to purchasing, Maintenance IQ helps teams move from repair to resolution more efficiently.
Smarter automation, better maintenance
With new AI tools for image analysis, documentation, assistance and purchasing, Maintenance IQ brings intelligent automation to every part of the maintenance process.
These updates help multifamily teams:
- Diagnose and document issues faster
- Communicate clearly and consistently
- Source materials with confidence
- Deliver a better maintenance experience for residents
Learn more about Maintenance IQ
Maintenance IQ is transforming how multifamily operators manage repairs and communicate with residents. And the best part is that these new features are available today! Start helping your teams save time, reduce costs and deliver smarter service today.
