2025 client success highlights: Connected CRE

By Lee Ann Stiff on December 19, 2025 in Technology

2025 client success highlights: five headshots of Yardi clients

As 2025 comes to a close, we’re reflecting on the remarkable progress made across the commercial real estate industry, including embracing new tools and meeting changing market demands. We’ve heard inspiring stories from our clients about how the connected Yardi platform has empowered them to streamline operations, forecast with greater confidence and deliver meaningful impact in the communities they serve. Here are some highlights from five clients who have brought that transformation to life.

EastGroup Properties: Building confidence through smarter forecasting

“Forecast Manager has fundamentally shifted our entire budgeting process. We have spread the load of creating budgets across multiple departments, providing a scalable and streamlined approach to this important area of our business,” said Brian Laird, chief information officer.

EastGroup Properties relies on accurate forecasting to guide long-term strategy. Yardi Forecast Manager helped them move from reactive planning to a more thoughtful, forward-looking approach.

Key wins:

Unified portfolio forecasting in a single platform
Predictive, data-driven budgeting
Scenario planning that supports informed decision-making

Impact: With clearer forecasting and better visibility, EastGroup can allocate resources with confidence and maintain stability even as market conditions shift.

Hospitality at Work: Strengthening operations & visibility

“Our mission is to provide a better workplace experience for tenants and create long-term value for our clients. Many tenants will pay a premium to stay in a well-maintained building that takes exceptional care of them. With Yardi solutions, including Facility Manager and CommercialCafe, we deliver that experience,” said T.J. Tarbell, senior vice president.

For Hospitality at Work, day-to-day efficiency and strong market presence both play essential roles in supporting their tenants. Yardi Facility Manager helped streamline maintenance and reporting, while CommercialCafe expanded their digital reach.

Key wins:
• Facility Manager simplified work orders and provides consistent insights for their assets
• CommercialCafe improved leasing exposure and strengthened their online presence

Impact: Together, these tools helped the company create smoother experiences for tenants and more consistent processes for their teams.

PacTrust: Scaling with clarity & consistency

“Yardi isn’t just somebody who helps us; they have a stake in our success. It’s been a fantastic partnership since Day One,” said John Hart, chief financial officer.

As PacTrust grew its portfolio, the team needed a way to manage leases, compliance, accounting and reporting with greater consistency. Yardi Voyager Commercial provided the structure to support that growth.

Key wins:

Centralized accounting and leasing workflows
Reduced manual errors through automation
Standardized reporting to support compliance
Scalability without adding operational strain

Impact: The Voyager platform helped PacTrust replace complexity with clarity, enabling leaders to make decisions backed by reliable, connected data.

Arden Logistics Parks: Improving project visibility & oversight

“The Yardi platform brings various company roles spread across the country into a single program, which supports our operations, including construction project management, from the ground up,” said Ryan Alexander, system administrator.

Construction projects benefit from transparency and clear communication. With Yardi Construction Manager, Arden Logistics Parks gained the visibility needed to keep projects on schedule and on budget.

Key wins:

Real-time tracking of budgets and expenses
Integrated scheduling and milestone reviews
Streamlined collaboration with contractors
Portfolio-level visibility for leadership teams

Impact: Arden reduced delays and avoided unexpected costs, ensuring each project supports long-term portfolio goals.

Big V Property Group: Enhancing tenant support & financial workflows

“We seamlessly handle work orders, messaging and announcements that are crucial to tenant satisfaction and success. Many of our lifestyle centers host a variety of events. We can send notifications in CommercialCafe to help our tenants align their business with the events happening at the center. Being able to accomplish all these things in CommercialCafe is absolutely phenomenal,” said Sean Glander, controller.

With 9.5 million square feet across more than 50 shopping centers, Big V sought to improve communication with tenants and streamline internal financial processes. CommercialCafe and the Yardi Procure to Pay Suite helped create consistent, connected workflows across their portfolio.

Key wins:

A digital tenant portal where tenants can review leases, make payments, submit maintenance requests, and stay connected with property teams
Improved communication through centralized access to announcements, documents, and service requests
VendorCafe for streamlined vendor onboarding and management
PayScan for paperless invoice processing and faster approval workflows
Bill Pay for secure, automated vendor payments across the organization

Impact: By digitizing both tenant engagement and vendor management, Big V gained clearer visibility from service requests to final payments. These improvements strengthened team efficiency, reduced manual work, and created a more responsive experience for tenants and vendors alike.

Moving forward together

Whether it’s EastGroup planning more accurately, Hospitality at Work improving operations, PacTrust creating structure for growth, Arden strengthening project oversight or Big V enhancing tenant and vendor experiences, each story highlights the same theme: when teams have the right tools, they can focus on what matters most. We’re looking forward to what our clients will accomplish in 2026.

Get more inspiration from your peers who are thriving with connected CRE operations.