Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
Yardi Kube Suite
ScreeningWorks Pro 
Yardi Corom
By Vianna Mabanag on October 15, 2025 in Technology
Artificial intelligence is reshaping multifamily operations, and Yardi is leading the way with RentCafe Chat IQ, the AI-powered assistant that helps multifamily teams connect with residents and prospects anytime, across every channel.
Chat IQ already streamlines prospect and resident communications through natural, conversational AI. Now, three powerful new features expand its reach: late payment assistance, renewal assistance and an upgraded voice experience. Together, these updates make it easier for residents to get answers and take action. All while freeing staff to focus on higher-value priorities.
Late payment assistance: Proactive reminders that reduce delinquencies
Rent collection is one of the most time-consuming and sensitive areas of property management. With new late payment assistance, Chat IQ now generates dynamic notifications based on rent due dates, balances and late fee rules. Clients have the option to do a set template or use AI to write the reminders. If using AI, the tone will adjust with each subsequent reminder.
Residents automatically receive personalized reminders encouraging on-time payments, and Chat IQ can respond to common questions such as:
- “When is my rent due?”
- “How are late fees calculated?”
- “Why was I charged an NSF fee?”
By providing quick answers and easy payment prompts, Chat IQ helps keep residents current and reduces staff workload.
“We had residents engaging with the bot and paying their rent via text message in the middle of the night,” said Jessica Kelly, vice president of operations and support services at EMBREY. “Simply because the bot had texted them that evening.”
Renewal assistance: Timely nudges that drive retention
Renewals are vital for maintaining occupancy and stabilizing revenue. With Chat IQ’s renewal assistance, scheduled notifications automatically nudge residents as they approach key milestones like lease expiration, proposal creation and decision deadlines.
Residents receive customized renewal offers and can complete the process online with ease. Chat IQ also answers frequent renewal questions, such as:
- “When does my renewal lease start?”
- “How long is my offer valid?”
- “What happens if I want to add a roommate?”
By proactively engaging residents and guiding them through the process, Chat IQ helps communities secure renewals earlier, reduce back-and-forth communication and strengthen resident satisfaction.
“It’s a wonderful tool,” said Jordan Sharp, systems administrator at Freeman Webb. “The teams don’t have to start that conversation themselves, it starts it for them.”
Chat IQ’s new voice: A more natural way to connect
The latest version of Chat IQ’s voice functionality takes conversational AI to the next level. The new voice sounds more human, responds more fluidly and adapts to context, making it easier for residents and prospects to engage by phone.
Key enhancements include:
- More natural conversation flow: Personalized greetings, faster responses and improved turn-taking.
- Authentic sound: Human-like tone, clearer pronunciation and reduced background noise.
- Context awareness: Focuses on recent activity such as work orders or upcoming tours.
Beyond sounding better, the new voice also handles more tasks, including:
- Maintenance: Create work orders and provide self-service troubleshooting instructions.
- Payments: Collect rent securely.
- Tours: Schedule and reschedule tours, and send helpful links like property maps or online leasing URLs via text.
With the new voice capabilities, residents and prospects get the speed and convenience of instant answers with the warmth of a human-like conversation. As Edan Evanheim, director of marketing and experience at Balaciano Group put it, “The conversations sound natural, the tone feels authentic and it even picks up on recent activity like upcoming tours or service requests.”
Smarter automation, better experiences
With late payment assistance, renewal assistance and Voice V2.5, RentCafe Chat IQ is extending the benefits of AI deeper into the resident lifecycle. These features help multifamily teams:
- Streamline rent collection and renewals with proactive outreach.
- Boost staff productivity by deflecting routine questions and tasks.
- Deliver a better resident experience with instant, personalized support across every channel.
Learn more about Chat IQ
RentCafe Chat IQ is transforming how multifamily operators connect with prospects and residents. To see how these new features can help your communities reduce delinquencies, improve renewals and deliver more natural conversations, sign up today to learn more or request a demo.
