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CLIENT SUCCESS STORY
Bassham Properties
Implementation for ResidentShield Power was seamless. I confirmed our property list, and the Yardi team took care of the rest. We were up and running within days.
Nick Moore
, Bassham Properties
The ResidentShield Power dashboard makes it incredibly easy to see the status of our electricity accounts. It gives us visibility we never had before.
Nick Moore
, Bassham Properties
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The benefits
Bassham Properties achieved fast implementation, real-time visibility into electricity accounts and a more engaging resident experience with ResidentShield Power. With insight across their portfolio, property teams can proactively manage service, reduce operational friction and improve day-to-day efficiency, all while enhancing the value delivered to residents.
The company
Bassham Properties is a multifamily operator managing approximately 7,300 units across Texas. The organization focuses on delivering efficient operations and a positive resident experience across its growing portfolio.
The challenge
Before implementing ResidentShield Power, Bassham Properties faced limited visibility into electricity service across its communities. Without a centralized dashboard, property teams often discovered power shutoffs only after visiting units in person, creating delays and unnecessary operational effort.
Tracking whether residents had electricity in their name was a manual and time-consuming process. These inefficiencies made it difficult to maintain consistent oversight and introduced risk during unit turnovers and move-ins.
The solution
Bassham Properties implemented ResidentShield Power across resident units, vacant units and common areas to centralize and automate electricity management. ResidentShield Power provides a real-time dashboard that gives property teams full visibility into electricity account status across all units, eliminating guesswork and manual resident outreach.
Vacant unit transitions are now automated, ensuring that power remains on during turnovers. At the same time, one-click enrollment simplifies setup for vacant units, reducing manual effort for staff. Integration with RentCafe allows residents to enroll directly through their portal and complete the process as part of their move-in checklist, removing friction from the onboarding experience.
The implementation process was completed in under a week, with the Yardi team managing setup and onboarding, allowing internal teams to stay focused on operations.
The story
After adopting ResidentShield Power, Bassham Properties transformed how it manages electricity across its portfolio. What was once a reactive and manual process is now streamlined, automated and highly visible. Property teams rely on a centralized dashboard to monitor electricity status in real time, eliminating the need for frequent on-site checks and reducing the likelihood of unexpected service disruptions.
Operational efficiency has improved significantly, particularly during unit turnovers, where automated processes ensure continuity of service. At the same time, the resident experience has become more seamless. New residents can enroll in electricity service directly through RentCafe as part of their move-in workflow.
Implementation was quick and required minimal effort from the Bassham team. Within days, the solution was fully deployed, delivering immediate visibility and operational benefits. As a result, the team now has access to insights and control that were previously unavailable, helping them operate more efficiently and serve residents more effectively.