Transcript

Yardi customer support is really good. They're on top of it and that's probably like one of the best things. It's a partnership. Our people feel taken care of and they want to take care of our clients. Yardi is consistency and longevity. Yardi is consistently building things that make sense within the suite and it's continually evolving as a kind of unified product. Their team is really enthusiastic to understand our needs and really the application on site. They're also very willing to make changes. All of our development actually is predicated on what our clients are asking us to do. Yardi's genuinely trying to be a partner, and they're looking out for the best interests of their clients. The difference with our customer support is we view our clients outcomes the same as we view ours. Yardi is, I would say it is like the best of suite product out there. So you can either choose things that are best of breed or best of suite. So best of breed you're looking at, it does one thing, it does that one thing really well. Yardi is a comprehensive product that does everything well. From my perspective, that makes things a lot easier. Everything's integrated and connected. Nine times out of ten, we're going to go with the Yardi product because it gives us better integration. That is the best scenario for me being a technology because the integration for my side is zero. It makes it easier for me to get better reporting. The biggest benefit of one connected solution is a seamless customer journey. I think my favorite thing about being a Yardi client is that there are so many different products for different aspects of property management that we can use as one big system with a single sign on. Single stack, right, makes it really easy and with that comes really good data integrity. When you're dealing with a connected ecosystem of products, you can just be assured that, you know, things are built to work together. The data is uniform because it's captured at the level of the business process. The fact that you have one single source of the truth, uh, in a single database has really, you know, made a big difference. And to me, that's a very exciting part of the future, where we link up the products in a far more action driven way for clients to get value from our products. The name of the game nowadays is efficiency, right? We're in a world where we expect instantaneous results. Technology could help us accomplish that, help our employees, because they're not spending their time doing mundane, routine tasks that can be created and done more efficiently through technology. The future of technology is a matter of automating what can be automated, and relieving some of the redundant duties, particularly for site staff. It's just infeasible to be able to have that high touch with property site staff only. You need to leverage technology to improve that process. We have to figure out more and more ways to leverage automation and take things off of human plates.