(upbeat music) - I think the biggest advantage using ChatIQ is the ability to save the staff time and meeting our residents where they are. I'm Jessica Kelly, I'm Vice President of Operations and Support Services with Embrey Management. We are based out of Texas. We have approximately 15,000 units spread over six states through the Sunbelt Region of the United States. - I'm Jordan Sharp. I'm with Freeman Webb Companies. We manage about 19,000 units roughly in the Tennessee area. ChatIQ has been extremely helpful to us. The amount of rent that we collect just from the quick, hey, just FYI, rent was late yesterday. Late fees apply in four days. Please don't forget to pay your rent. And the responses that we get of just, "Oh my gosh, I totally forgot. Thank you so much." That's all the bot doing that for us. It's taking that lift off of the teams, which I think is extremely helpful. - That 20 minutes you used to spend texting residents or sending reminder chats about you still owe us a balance, instead, now the bot is taking care of that for you and you can be out working and focusing on the resident experience. How does our community look? What is that true value in the community and activating our amenities? - The time saved is a big deal. I mean, we had one example that we used that was 13 emails back and forth between the bot over a two-day period that our team never touched. That resulted in him paying the rent. - Our bot is more the nudge, "Hey, have you paid your rent today? Don't forget," and leave the conversations where we start to get into legal terms to a team that can have more sensitive legal type conversations. - Now I'm focused on resident events and, you know, the resident culture and everything else.