Voyager Suite
Breeze
Virtuoso
Investment Suite
RentCafe Suite
REACH by RentCafe
CommercialCafe Suite
Elevate Suite
Procure to Pay Suite 
Energy Suite
Aspire
RightSource
Care Suite
Matrix
Yardi Kube Suite
ScreeningWorks Pro 
Yardi Corom
CLIENT SUCCESS STORY
Spokane Housing Authority
We can lease someone up in 10 days rather than 14 to 20 days. We don’t have all this back-and-forth via phone or email.
Lori McGowan
Deputy Executive Director, Spokane Housing Authority
It was the easiest opening of our waitlist that we ever had.
Lori McGowan
Deputy Executive Director, Spokane Housing Authority
The benefits
RentCafe helped Spokane Housing Authority speed up their leasing and recertification processes, expand access to their applicants and gain access to insights that helped plan waitlist openings more effectively.
The company
Spokane Housing Authority’s mission is to create and sustain high-quality affordable housing options that encourage individual prosperity and support healthy communities. This is through tenant-based and project-based rental assistance, as well as SHA-managed apartment communities. The organization serves more than 6,800 low-income families across Spokane, Lincoln, Pend Oreille, Stevens, Ferry and Whitman counties.
The challenge
Manual processes slowed down lease-up times
Paper processes forced Spokane Housing Authority to depend on phone and email communication which delayed responses and slowed down lease-ups for applicants. At the same time, waitlist openings created heavy administrative burdens with high volumes of inquiries.
The solution
RentCafe PHA
The waitlist and lease-up process was streamlined with RentCafe’s applicant, landlord and RTFA portals. By digitizing the entire lifecycle, from waitlist to lease-up, Spokane eliminated the need for phone and email communication and enabled efficient communication between applicants, landlords and staff. The platform also provided the reporting tools needed to track demand and improve future planning.
The story
Faster lease-up times
When Spokane Housing Authority implemented the applicant, landlord and RFTA portals within RentCafe, the agency reduced the time it takes to move people into housing from 14–20 days to as few as 10. With online portals in place, clients and staff were no longer slowed by manual communication or limited office hours.
The digital workflow also supported more than 14,000 applications in just seven days with minimal staff intervention. With 24/7 access, applicants could apply on their own time, expanding access for thousands of families with varying schedules and responsibilities.
RentCafe’s data and reporting tools gave staff visibility into when applications were submitted, along with insights into demand, demographics and geographic reach. “With this data, we can really understand our community’s needs, identify barriers to access and plan more effective and equitable waitlist openings moving forward,” said Lori McGowan, Deputy Executive Director for Spokane Housing Authority.