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CLIENT SUCCESS STORY
Mobile Housing Authority
Mobile Housing Authority provides affordable housing programs and voucher assistance to low- and moderate-income families throughout Mobile, Alabama.
With Online RFTA, we know when we receive RFTAs back, and the reporting allows us to see how many we’ve received each week.
Yeta Cook
HCV Operations and Compliance Manager, Mobile Housing Authority
RentCafe and Online RFTA have streamlined our workflows, especially for our housing specialists.
David Jarrell
Chief Information Officer, Mobile Housing Authority
Products featured
The benefits
RentCafe’s Online RFTA helped Mobile Housing Authority achieve a fully electronic process for handling RFTAs, giving residents more flexibility and reducing administrative work for housing specialists.
The company
Mobile Housing Authority supports nearly 3,900 housing choice voucher participants and partners with approximately 1,800 landlords across Mobile, Alabama, including through special purpose programs such as VASH, EHV and mainstream vouchers.
The challenge
Residents and housing specialists bogged down by tedious paper processes
Before RentCafe and Online RFTA, Mobile Housing Authority handled RFTAs entirely on paper, leading to delays and extra administrative work for all parties involved. Families transported paper packets between landlords and the housing authority office, while missing documents and signatures often caused additional back-and-forth and longer processing times. The large volume of paperwork meant housing specialists spent hours scanning, uploading and tracking documents.
The solution
RentCafe Online RFTA
The Online RFTA tool enables Mobile Housing Authority to digitize the RFTA process by allowing residents, landlords and staff to submit and manage all RFTA documents electronically. The fully digital workflow improves communication and helps move approvals through the leasing process more efficiently.
The story
Moving RFTA submissions out of paper packets
With Online RFTA, families and property owners complete and submit documents electronically, eliminating much of the manual back-and-forth that slowed down approvals. Housing specialists can immediately see when an RFTA has been submitted on their dashboard, review documents digitally and identify missing information earlier in the process
Reducing delays caused by incomplete paperwork
One of the biggest improvements for staff was minimizing the time spent following up on documentation needed to complete RFTAs. Instead of calling residents or waiting for corrected paperwork to be dropped off in person, staff can send notifications through the resident portal. eSignatures also reduced the need to collect physical signatures, allowing residents and landlords to complete required forms faster.
Giving housing specialists time back
Instead of spending hours processing paperwork, housing specialists can now focus more on helping families complete the leasing process, answering resident questions and managing active caseloads more efficiently. In short, the transition allowed staff to prioritize resident support rather than manual administrative work.