CLIENT SUCCESS STORY

Brookfield Properties

Brookfield Properties manages real estate around the globe including office, retail, industrial, hospitality and multifamily. Brookfield is dedicated to implementing sustainable solutions that reduce environmental impact while collaborating with their partners, tenants and local neighborhoods to bring properties to life.

    double-quotes

    It’s the platform to be on if you’re looking for scalability and growth.

    Lauren Ticak

    Vice President, Product Management, Brookfield Properties

    double-quotes

    We definitely feel like we’re being heard when we raise our hand. We get quick responses and we have the right team assigned to it. Client Central is extremely helpful — having it right there in the platform. We’ve never had that set up before from a support standpoint.

    Lauren Ticak

    Vice President, Product Management, Brookfield Properties

The benefits

Brookfield Multifamily consolidated more than 18 point solutions into one connected platform, reducing technology costs, streamlining support and enabling same-day onboarding for acquired properties.

The company

Brookfield Multifamily moves fast. With a portfolio spanning more than 42,000 units across the United States and Canada, the company operates in a constant state of acquisition, onboarding new properties on tight timelines and managing complex operations at scale. Growth is the operating model, and the technology behind it has to keep up. 

The challenge

A fragmented platform & the cost of disconnection

Brookfield Multifamily’s previous technology environment was built across separate systems. Accounting and finance ran on one platform while operations ran on another, creating gaps that teams had to fill manually or patch with additional point solutions. At peak, the company was managing more than 18 separate tools; each with its own support relationship, data silo and integration overhead. 

For a company that regularly acquires new portfolios and needs to onboard properties on the day of close, that fragmentation wasn’t just inconvenient. It was a ceiling on growth. With 30-day due diligence cycles and 30-day close windows, there was no room for technology that couldn’t keep pace. 

The solution

Yardi Multifamily

The Yardi Multifamily Suite brings marketing, leasing, operations, accounting and resident services together on one connected platform. Rather than managing data across disconnected systems, teams work from a single source of truth with consistent information flowing across every function. 

Built-in support through Client Central puts help directly inside the platform, reducing the need for external ticket loops and ensuring the right team is assigned when issues arise. For operators like Brookfield that need to scale quickly, the platform’s open architecture and consolidated design make it possible to onboard new properties with speed and confidence. 

The story

One platform where it all connects

When Brookfield Multifamily evaluated its technology environment, the gaps were clear. The company’s accounting and finance operations ran on one platform while property operations ran on another. In between, more than 18 point solutions filled the spaces where those systems didn’t connect. Each one added cost, complexity and another support relationship to manage. 

The move to the Yardi Multifamily Suite changed that. By bringing operations and accounting onto one shared platform, Brookfield eliminated the need for most of those tools. Data that once lived in separate systems now flows through one connected environment, giving teams a consistent view and reducing the manual work that fragmentation creates. 

Built to move at acquisition speed

Brookfield’s business model depends on speed. The company regularly acquires new portfolios with due diligence and close cycles that each run about 30 days. In that environment, the ability to onboard a property on the day of close isn’t a nice-to-have, it’s a requirement. 

With the Yardi Multifamily Suite, Brookfield can bring new properties onto the platform quickly, without the configuration delays or integration overhead that slowed things down before. Technology that once created friction at the point of acquisition now supports the pace the business demands.

 A partner that responds

Beyond the platform itself, Brookfield has found a different kind of support experience with Yardi. Client Central, available directly inside the platform, gives teams access to help without having to leave their workflow. When a question or issue comes up, the right team is assigned and responses come quickly. 

That responsiveness has shaped how Brookfield thinks about the partnership. The team has also expressed interest in early adopter and beta programs, looking to collaborate with Yardi on product development as the platform continues to evolve.