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CLIENT SUCCESS STORY
Peak Properties
Peak Properties is a Chicago-based multifamily owner and operator managing a portfolio of mid-rise and high-rise apartment communities. The company utilizes Yardi Voyager to manage operations across multiple asset types from a single connected platform.
As someone who has worked in multiple verticals, Voyager hits all of them. They do residential, affordable, condo, commercial. And they do all of those things really, really well.
Courtney Sendzimer
Director of Technology, Peak Properties
There’s no having to go into a CRM to do something in a completely separate area. It all exists in Voyager. You can see every message back and forth, and everything is all in one place.
Courtney Sendzimer
Director of Technology, Peak Properties
Yardi constantly goes through the time, the effort, the work and the investment to create new products that meet our needs, and then continues to enhance the products they have with new releases and feature updates.
Courtney Sendzimer
Director of Technology, Peak Properties
Products featured
The benefits
Peak Properties manages a mixed portfolio of mid-rise and high-rise communities in Chicago from one platform, with integrated communications, multi-vertical support and a technology partner that keeps pace with their needs.
The company
Peak Properties manages a portfolio of mid-rise and high-rise apartment communities in Chicago. Operating across multiple asset types, including residential, affordable and mixed-use properties, the company depends on technology that can handle the full range of their portfolio without requiring a different tool for every vertical. For Courtney Sendzimer, Director of Technology, that means managing all things Yardi for a team that spans property management, leasing and accounting across a complex urban portfolio.
The challenge
Managing multiple asset types & keeping every team aligned
Running a mixed portfolio in a market like Chicago means managing properties that each come with their own compliance requirements, accounting workflows and resident expectations. For a technology team responsible for keeping all of it running, the risk of fragmentation is real: separate tools for different asset types, disconnected communications and accounting systems that don’t talk to each other all create overhead that slows teams down. Peak Properties needed a platform that could serve every vertical in their portfolio without requiring staff to switch between systems or reconcile data across multiple places.
The solution
Yardi Voyager
Voyager gives Peak Properties one platform to manage their entire portfolio, from core accounting and property operations to leasing communications and resident management. The same system that handles mid-rise residential also supports affordable housing, condo and commercial assets, so Peak’s team works from a single interface regardless of asset type. Communication tools built directly into Voyager let staff send texts and emails without leaving the platform, with every message tracked automatically in the resident activity history. Yardi continues to invest in the platform with regular releases, feature updates and new products built on client feedback, so Voyager grows alongside the portfolios it supports.
The story
One platform across every vertical
For Courtney Sendzimer, one of Voyager’s most valuable qualities is its ability to span the full range of asset types in Peak Properties’ portfolio without requiring a different system for each one. Whether the team is managing a high-rise residential community, an affordable housing property or a condo building, Voyager handles the core accounting and operations workflows the same way. That consistency makes a meaningful difference for staff: one interface to learn, one place to work and one source of data across the portfolio. The accounting team in particular has responded positively, with feedback that Courtney describes as consistent and genuinely enthusiastic. She notes that kind of reception is a key signal for any technology decision.
Communications built in & everything tracked
One of the platform features that stands out for Peak Properties’ team is the communication capability built directly into Voyager. Staff can send texts and emails to prospects and residents without leaving the platform or logging into a separate CRM tool. Every message is tracked automatically in the activity history, giving the team a complete view of every interaction from the first prospect inquiry through the full resident lifecycle. The flyout window in the activity tab puts that history one click away, a small detail that adds up to significant time savings across a portfolio of active communities.
A partner that keeps pace
Courtney has used Yardi Voyager long enough to see the platform change significantly over time, and the direction of that change is what she points to as evidence of a real partnership. Yardi isn’t rebuilding the core product from scratch; it’s enhancing it, incorporating client feedback and releasing new capabilities on a consistent cadence. New products have been added. Features have been updated. The interface has become cleaner and more modern. For a Director of Technology managing a complex portfolio, that track record of continuous investment matters: it means the platform she’s built her team’s workflows around will continue to grow alongside their needs.