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CLIENT SUCCESS STORY
Northwest Real Estate Capital Corp.
Northwest Real Estate Capital Corp (NWRECC) is a nonprofit organization based in Idaho specializing in the property management, development and rehabilitation of HUD/Section 8, Rural Development and Tax Credit housing.
Products featured
The benefits
With RightSource, NWRECC receives compliance file reviews within a 24-hour window, eliminating bottlenecks and keeping site staff productive.
Online payments reduce time staff spend chasing rent, freeing them to focus on residents and compliance.
Shared file visibility means site staff get instant support from any team member, wherever they are.
Compliance Manager and AI agents are helping guide staff through complex certification processes in real time.
The company
NWRECC is an affordable housing provider working with multiple types of federal, state and local programs to create living opportunities for residents in the northwest region of the United States. NWRECC matches housing resources with services designed to create successful, long-term residency.
The challenge
How to keep on track with legacy challenges that grow
Like most affordable housing operators, Northwest Real Estate Capital Corp. (NWRECC) faces a financial reality with no easy workaround. Rents are fixed by regulation while insurance premiums, taxes and utilities continue to climb. Compliance requirements grow more complex each year, placing an increasing burden on site staff. Training is difficult to deliver consistently, and when staff get stuck on a process, delays ripple across the organization.
The solution
Yardi Affordable Housing Suite
Yardi’s affordable housing suite gives operators a single connected platform for managing compliance, operations and accounting. RightSource provides on-demand compliance file review with a guaranteed 24-hour turnaround, giving site staff expert support without the need for a large internal compliance team. Virtuoso connectors tie operations, accounting and accounts payable together, creating a clear path for expenses and data from start to finish. Compliance Manager streamlines the certification process, while AI-powered agents guide staff through complex workflows in real time. Together, these tools reduce the administrative burden on site teams and give leadership visibility across their entire portfolio.
The story
Kevin Weishaar, vice president of property management for NWRECC, is great at finding solutions to the unique challenges of their highly specialized industry. Weishaar described how his organization is navigating issues such as:
- Rents that are largely fixed by regulation, stable and stagnant by design
- Rising insurance premiums, property taxes and utilities
- Growing complexity in programmatic regulations
The result is an industry that must do more with less, finding efficiencies wherever possible just to keep properties viable.
Beyond the financial pressures, affordable housing operators are also navigating a workforce that is increasingly stretched thin. Compliance processes are complex and highly regulated, and training staff to handle them consistently across properties is an ongoing struggle.
Site level employees are often the first point of contact for residents, maintenance issues and regulatory requirements all at once, leaving little margin for error or delay. When someone hits a wall, waiting on a supervisor to respond can stall the whole workflow. As Weishaar noted, getting staff to a point where they can be guided through challenges in real time, rather than giving up or waiting for help, is one of the most pressing problems technology needs to solve.
For Weishaar and his team, Yardi has become a key part of the answer. With Yardi RightSource, NWRECC gets 24-hour turnaround times for compliance file reviews. That level of service eliminates bottlenecks that once required waiting for a supervisor or trainer to come on site. Online payments have reduced the time NWRECC staff spend chasing rent and issuing receipts, while shared visibility into compliance files means anyone in the organization, regardless of location, can jump in to support a site team that is stuck.
Looking ahead, NWRECC will soon implement Compliance Manager and is excited about the potential of AI agents to guide site staff through complex processes in real time. Weishaar also highlighted the upcoming Virtuoso connectors, which will allow direct data reads into other platforms, enabling fully customized reporting and financial analysis through simple prompts rather than relying on out-of-the-box dashboards.
How is your team navigating the challenges inherit to affordable housing? As demonstrated by NWRECC’s success, having the right technology partner makes all the difference. To learn more about how Yardi supports affordable housing providers, call 800-866-1144 or visit yardi.com/affordable.