CLIENT SUCCESS STORY

LCB Senior Living

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    Senior IQ has allowed for a real-time glimpse into what is happening in our portfolio. This allows the ability to dig in and change any negative trends and promote any positive trends.

    Michele Gannon RN MSN

    Senior VP of Care & Quality Assurance, LCB Senior Living

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    [Senior IQ] is an incredibly powerful tool that provides me the insight needed to manage 40-plus communities. … It’s now used at our operations meeting to review trends, successes and areas of focus. It has changed how we do business!

    Michele Gannon RN MSN

    Senior VP of Care & Quality Assurance, LCB Senior Living

The benefits

With Senior IQ, LCB Senior Living replaced time-consuming, manual data collection across 40 communities with real-time dashboards. Custom reporting tools now provide instant visibility into performance, helping teams identify trends, improve outcomes and make faster, more informed decisions.

The company

LCB Senior Living builds and acquires high-quality senior housing communities and portfolios, operating more than 40 independent living, assisted living and memory care communities in New England and the mid-Atlantic region of the United States. LCB was founded in 2011 in Norwood, Massachusetts, and has expanded to locations throughout the Northeast.

The challenge

Manual reporting & limited visibility across communities

Before using Senior IQ, LCB Senior Living relied on manual processes to gather QA metrics across more than 40 communities. Teams had to track data from multiple sources, making reporting labor-intensive and time-consuming. The information was often backward-looking, limiting the ability to respond quickly to emerging trends.

The solution

Yardi Senior IQ

With Senior IQ, LCB Senior Living accesses dashboards that pull identified metrics into one place. Everyone who needs the information has access to a real-time view of what’s happening across the portfolio. Teams can quickly identify trends and focus on areas that need attention. Leaders can access performance data in seconds without gathering information manually.

The story

Pulling portfolio data into one place

With Senior IQ, LCB brings metrics from more than 40 communities into a central location. Instead of gathering data manually, teams access dashboards that provide a clear view of performance across the portfolio.

Monitoring trends with real-time dashboards

With Senior IQ, LCB created a custom dashboard that pulls metrics related to regulatory and financial success across the portfolio. In seconds, leadership can see overall numbers and performance for each community and know what to target to drive success. Clinical teams use a dashboard to track the care given to at-risk residents to see they get the care they need in a timely manner.

Taking action to improve performance

With immediate access to data, LCB Senior Living can respond to negative trends and promote positive ones. The company uses Senior IQ in operations meetings to review performance and guide discussion of focus areas for the future.