Transcript
We're seeing is really meeting our client and prospective residents where they're at. We're not having to wait for that team member to get into the office the next morning and respond to emails. It's able to be done right away. Some people won't even choose a service if they don't have a way to book it online. But we've had Chad IQ just running through booking appointments and being able to message them back with just these small questions, you know, to kind of save our team some time. While they're out on the property. Whether they're on the couch at 9:30 at night and they happen to be searching and they have a question or whether they're on their way to work at 5:30 in the morning and they just need that response quickly. Chat IQ has really helped us to elevate that relationship and really allowed us to provide them answers when we typically wouldn't have been able to, or it would have been delayed and they could have potentially moved on by that point. Being able to offer that 24/7 service has been, a game changer for our site teams. We have, automated 75% of the follow ups for our team members. We have our teams a lot more time to do those more high impact value add experiences versus the administrative getting back with email availability, those basic questions that are in the system that I can answer for is. We were able to save, on average for our properties, 130 hours per property by utilizing Chat IQ. And so by saving our on site teams time, they've been able to focus on where they have the most impact. So offering incredible resident events, being able to give personalized tours, being able to follow up in a more personalized format, and knowing that Chat IQ is in the background, answering those questions that need to be answered. But responding to emails after hours, like really being able to handle those day to day functions so that our team can truly just continue to hit it out of the park. The responses are very intelligent. It's really nice to see our customers really enjoy the experience and they're like, hey, I need to speak to so and so. They feel like they're really talking to a person. If we're able to again meet them where they're at, give them those immediate answers, offer them times that they could come into based off of our settings that are already in place. We're able to really get them across the finish line faster and really meet their needs and exceed their expectations. So it's been fantastic. We saw that that led to about 42 applications being submitted per property. We have implemented it within the resident portal, and we're continuing to see see growth with just residents that have a quick question. They just want to know potentially what a late fee is, how much they owe, submitting a maintenance request. So we're seeing continued use. And I think that's growing as they become more and more comfortable, because most chat bots that exist aren't available on the resident portal. It has been super successful because we don't know if we would have been able to get those shows and appointments and leases if Chat IQ wasn't there to really step in and help to like, nurture that relationship. So it's been fantastic.