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CLIENT SUCCESS STORY
Phipps Houses Services, Inc.
Phipps Houses Services develops and manages affordable housing communities across the state of New York, serving residents who depend on quality, stable housing to build better lives.
Data Connect really helps us make data-driven decisions. Our leadership team is always looking for ways to reduce costs, and we’re making better business decisions based on the data we’re seeing in real time.
Efe Miller
VP Business Systems & Solutions, Phipps Houses Services, Inc.
Instead of using multiple different systems and managing multiple vendors, Yardi is a great ERP system that takes us from marketing all the way to lease renewals for our tenants. It’s very streamlined, very efficient.
Efe Miller
VP Business Systems & Solutions, Phipps Houses Services, Inc.
Products featured
The benefits
With real-time Power BI dashboards connected directly to Yardi through Data Connect, Phipps replaced six to seven hours of manual reporting work per person each week. Leadership now accesses live cost, revenue and operational data to make faster, better-informed decisions, without relying on separate reporting systems or outside vendors. Two staff members previously tied to weekly reporting cycles have been redirected to higher-value work.
The company
Phipps develops, owns and manages approximately 12,000 affordable housing units in properties across the state of New York. As a mission-driven organization, Phipps is focused entirely on creating and preserving quality housing for residents who need it most. Efe Miller, Head of Business Systems & Solutions, leads the organization’s technology strategy, driving innovation and expanding the Yardi platform footprint company-wide.
The challenge
Manual reporting consumed valuable staff time & obscured actionable insights
Phipps sought to eliminate manual reporting processes that placed a heavy burden on staff. In the past, team members spent six to seven hours each week per person pulling together reports, leaving little time for analysis or strategic work. With multiple people involved in reporting cycles, the cumulative cost in staff hours was significant. Without easy access to real-time data, leadership often could not make confident, timely decisions around costs, revenue and operations.
The solution
Yardi Data Connect
Yardi Data Connect gives organizations direct access to their Yardi data for use in third-party business intelligence and analytics tools. By surfacing clean, structured data that can be connected to platforms like Microsoft Power BI, Data Connect enables teams to build real-time dashboards and visualizations without manual data extraction. Rather than waiting for scheduled reports, staff and leadership can view up-to-date operational and financial metrics whenever they need them.
The story
From manual reports to real-time decisions in six months
Phipps adopted Yardi Data Connect in early 2026 and quickly felt the benefits. The team began pulling data directly from Yardi, manipulating it to suit their specific reporting needs, and visualizing it through Power BI dashboards. As a result, Phipps saw processes that previously required hours of manual effort each week replaced with automation and real-time data.
The time savings have been concrete. In the past, Phipps had two team members spending six to seven hours each, per week, on manual reporting. These team members have been fully reassigned to other priorities.
Also, the organization no longer runs on batch reports and point-in-time data. Instead, leadership has continuous access to current data on costs, revenue, and portfolio performance, enabling better business decisions at every level.
For Efe Miller, the shift reflects a broader philosophy at Phipps. “We’ve moved on from repetitive, manual work and toward data-driven operations. Yardi functions as a full ERP for Phipps, covering everything from marketing through lease renewals, and Data Connect is the layer that makes that data visible,” said Miller.
As Phipps continues expanding its Yardi footprint, including a portfolio-wide rollout of RentCafe and continued investment in automation and AI, the ability to act on real-time data will only grow more critical.