Yardi Call Center will deliver lead capture, leasing support and resident services for more than 13,000 residential units around the clock.
SANTA BARBARA, CALIF., Nov. 13, 2010 – Yardi Systems Inc. announced today that PRG Real Estate Management Inc. has selected Yardi Call Center™ to provide services for both prospects and residents. Yardi Call Center will deliver lead capture, leasing support and resident services for more than 13,000 residential units around the clock.
“Along with tracking and logging the marketing source of each call, Yardi Call Center customizes the response to prospects’ inquiries to emphasize each property’s key selling points. The staff also provides details about the surrounding area to further enhance customer satisfaction,” said Cynthiann King, chief marketing officer for PRG. “What’s most valuable for us is that by working live in Voyager, leads are converted to guest cards in real time and we can respond to our prospect much more quickly.”
Yardi Call Center connects the Philadelphia-based company’s prospects and residents to highly trained real estate service professionals day or night. All calls are answered by an agent who can respond knowledgeably and fulfill requests on behalf of the properties. This ensures that all leads are captured and acted upon, which increases leasing opportunities and maximum occupancy. Furthermore, PRG property residents can receive live assistance for rent payments, maintenance requests including emergency requests, concierge services and other functions, which helps increase resident satisfaction and retention.
Because Yardi Call Center agents work securely inside PRG’s Yardi Voyager™ property management system, they essentially become an extension of the company’s management office, and the need for data interfaces is eliminated.
About PRG Real Estate Management Inc.
PRG, based in Philadelphia, owns and manages over 13,000 apartments in 52 multifamily communities in 11 states. PRG strives to offer residents, employees and investors solid value by transforming properties through capital investment and reliable management. Significant additions to PRG’s portfolio in 2010 included 416-unit Sandpiper Cove re-named The Villages of Banyan Grove in Boynton Beach, FL and 292-unit Huntington at Sundance in Mulberry, FL. For more information, visit www.prgrealestate.com.
Yardi Systems has been committed to the design, development and support of real estate investment management and property management software for nearly 30 years. With its Yardi Multifamily Suite™, Yardi Commercial Suite™ and Yardi Investment Suite™, the Yardi Voyager™ system is the most comprehensive single real estate management platform on the market today. Yardi serves clients around the world from offices in Asia, Australia, Europe and North America. More information about Yardi products and services is available at www.yardi.com.
Trade Media Contact: Joel Nelson 805.699-2040, ext. 1255