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CLIENT SUCCESS STORY
Marietta Housing Authority
The HCV team is now processing annual recertifications about two or three times faster with the RentCafe portals.
Brenda Marlin
Director of IT
The benefits
Marietta Housing Authority eliminated manual processing, improved HUD compliance and boosted staff productivity using Yardi’s RentCafe portals and automation tools.
The company
The Marietta Housing Authority (MHA) serves as a public housing and voucher administering agency for the city of Marietta and surrounding communities. MHA is committed to providing affordable housing services and manages a growing portfolio of housing choice vouchers and public housing units.
The challenge
Manual processes slowed down operations
Before moving to Yardi, Marietta Housing Authority relied on manual data entry and spreadsheets to manage HAP payments, reporting and reconciliations. This approach could have led to missed deadlines, limited reporting capabilities and inaccurate billing. Manual processes increased the likelihood of errors and made it difficult to generate reports. As their voucher program grew and portability expanded, it became harder for them to manage operations with their existing software.
The solution
RentCafe PHA
Marietta Housing Authority transitioned to a centralized and automated system with RentCafe’s compliance and landlord portals. The integrated solution reduced repetitive tasks, enabled accurate reporting and streamlined workflows across the agency.
The story
Faster recertifications through automation
By automating annual processes and eliminating paper mail, MHA drastically accelerated recertification workflows. Their housing specialists now complete recertifications two to three times faster, thanks to digital notifications and streamlined task management. This shift has reduced administrative work, cut postage costs and ensured that staff stays on top of deadlines.
Improving communication with portals
MHA expanded its use of RentCafe by rolling out portals that transformed how residents and landlords interact with the agency. The landlord portal significantly reduces call volume by providing timely HAP payment details and inspection statuses directly online. The agency now conducts intake, annual recertifications and rent changes using the compliance component of RentCafe. Emails are automatically sent to landlords and residents regarding upcoming annuals and inspections, which reduces supply costs and saves on postage. “It changed the complete way we operate,” says Brenda Marlin, director of It at the Marietta Housing Authority.